2013 Buick Encore Technical Service Bulletins

1,627 technical service bulletins (TSBs) are on record for the 2013 Buick Encore. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10111811Apr 18, 2014Electrical system, Equipment. This Preliminary Information communication provides information to the technician about vehicles that have an OnStar system that will not power up. Technician should turn off the ignition and cancel retained accessory power. After the vehicle has powered down remove power to the OnStar module for five minutes. After the power has been removed for five minutes, if the OnStar system is working release the vehicle.
• 10111810Apr 17, 2014Equipment. This Preliminary Information communication provides information to the technician about installing General Motors Accessory pats. Technician can check Service Information for some accessories. Technician can also contact Partect for assistance. Technician can also contact Techline Customer Support Center for programming issues.
• 10135210Apr 16, 2014Equipment. This preliminary bulletin provides information to reset the phone and factory reset of the radio to correct the customers concern of the iphone connection concerns.
• 10135201Apr 14, 2014Equipment. This information bulletin provides the technician with additional information on fixing the vehicle right the first time by listing possible concerns to specific vehicles.
• 10111792Apr 8, 2014Equipment. This Preliminary Information communication advises the technician that the Human Machine Interface, Radio or Tuner, radio controls, Integrated Center Stack, display, and Media Disc Players are placed on restriction through the General Motors Technical Assistance Center. Dealer will need to contact General Motors Technical Assistance Center for further assistance.
• 10250013Apr 1, 2014Electrical system. High Voltage Safety ? High Voltage Disabling
• 10247684Apr 1, 2014Equipment. Navigation Radio, Radio, Amplifier, Human Machine Interface.
• 10245323Apr 1, 2014Equipment. Navigation Radio, Radio, Amplifier, Human Machine Interface.
• 10111782Apr 1, 2014Equipment. This Preliminary Information communication provides information to the technician about vehicles equipped with navigation and cannot manually enter an address using the destination screen in the navigation radio. Technician will ensure that the address can be entered by using the voice recognition. Also compare the address with like vehicle. If the address can be verified, contact General Motors Technical…
• 10073722Apr 1, 2014Equipment. Summary to be provided on a future date.
• 10070935Apr 1, 2014Equipment. Summary to be provided on a future date.
• 10137888Mar 31, 2014Equipment. This preliminary bulletin provides a procedure to relocate the keyless entry transmitter to correct the customers concern of poor keyless entry range.
• 10137866Mar 17, 2014Equipment. This informational bulletin helps the technician quick reference repairs to bulletins as opposed to replacing parts that may be un necessary.
• 10137861Mar 12, 2014Equipment, Engine cooling. This preliminary bulletin provides information on diagnosing a water pump for what is considered a leak and replace the pump correctly.
• 10111854Mar 6, 2014Equipment. This Preliminary Information communication provides information to the technician about vehicles that have center select button on the Integrated Center Stack for their Navigation Radio is inoperative and the touch screen is inoperative. Technician should not replace any parts for this concern. Dealer should advise the customer the vehicle is not equipped with a touch screen. The center joystick only operates when…
• 10111850Mar 5, 2014Equipment. This Preliminary Information communication provides information to the technician about vehicles that when a Canadian customer may comment that when they travel to the United States, they are unable to connect to OnStar or use hands free calling. Dealer can advise the customer that the existing cell phone provider not having roaming agreements in areas outside of Canada.
• 10111849Mar 5, 2014Electrical system, Equipment. This Preliminary Information communication provides information to the technician about vehicles that have a frequent "off route" messages while following Turn by Turn route. Technicians will need to remove power from the Vehicle Communication Interface Module for one hour and retest for the concern.
• 10111848Mar 5, 2014Equipment. This Preliminary Information communication provides information to the technician about vehicles that has no XM audio on certain channels but XM channel info is displayed. Technician will need to contact XM and deactivate and activate the module.
• 10111846Mar 4, 2014Electrical system. This Preliminary Information communication provides information to the technician about a customer?s request to install OnStar Bluetooth. Dealer should be advised at this time, there are no provisions to add this option to vehicles that were not built with it.
• 10111845Mar 4, 2014Equipment, Electrical system. This Preliminary Information communication provides information to the technician on how to diagnose and repair vehicles that may have an OnStar Turn-By-Turn Navigation the system that is inoperative. Technician verifies there are no Diagnostic Trouble Codes are present in the Antilock Braking System and Vehicle Communication Interface Module of the vehicle. If no Diagnostic Trouble Codes found call OnStar using…
• 10247681Mar 1, 2014Equipment. Information On Requests To Add OnStar Bluetooth Option.
• 10246622Mar 1, 2014Equipment. Car and Truck Fix it Right the First Time Issues
• 10245950Mar 1, 2014Equipment. Canadian Customers Unable To Place Calls In The United States
• 10245757Mar 1, 2014Equipment. Transport Mode On Message Displayed in Driver Information Center (DIC) and/or Battery Light is Flashing (Follow Procedure as Outlined Below)
• 10073396Mar 1, 2014Equipment. Summary to be provided on a future date.
• 10073349Mar 1, 2014Equipment. Summary to be provided on a future date.
• 10138649Feb 26, 2014Electrical system. This technical bulletin provides a procedure on how to turn the transport mode message of and reset the battery light flashing.
• 10111966Feb 26, 2014Electrical system. This Preliminary Information communication provides information to the technician about vehicles that have an OnStar system that will not power up. Technician should turn off the ignition and cancel retained accessory power. After the vehicle has powered down, remove power to the OnStar module for five minutes. After the power has been removed for five minutes, if the OnStar system is working release the vehicle.
• 10111964Feb 26, 2014Electrical system. This Preliminary Information communication provides information to the technician about vehicles that have the OnStar system does not respond properly to some numbers and/or voice commands. Dealer should direct the customer to review the operational characteristics in the OnStar Users Guide.
• 10138646Feb 25, 2014Transmission and drivetrain, Engine, Equipment. This informational bulletin provides a process to the service agents that are not required to contact PQC, to determine when to replace a assembly as opposed to repairing and if an engine or transmission is being returned, that it has all the information in relation to that part being returned.
• 10111955Feb 24, 2014Electrical system. This Preliminary Information communication provides information to the technician about vehicles that the keyless entry is inoperative. Technician should inspect the ignition key cylinder door sticks in the up position. If the door is found open do not replace the ignition key cylinder, use a Lubriplate type of lubrication spray and lubricate the ignition key cylinder door. Insert the tip of the key in and out to…
• 10138640Feb 21, 2014Visibility (wipers, defrost, mirrors). This warranty bulletin explains how to determine if an outside mirrior was damaged by the customer and what is considered warranty and non-warranty.
• 10138639Feb 21, 2014Equipment, Wheels. This informational bulletin provides the technician the proper way to install and torque the wheel.
• 10138638Feb 21, 2014Wheels. This informational bulletin explains how to balance a chrome wheel without damaging the chrome face of the rim.
• 10138637Feb 21, 2014Wheels, Equipment, Tires. This informational bulletin provides technicians with ways to decrease the tire slipping on the rim and reduce to possible chances of the customers concerns over tire vibration are repair.
• 10111949Feb 20, 2014Brakes. This Preliminary Information communication provides information to the technician about vehicles that may have intermittent hoot, howl, whistle, whine or buzz type noise when the brake pedal is applied while at a stop. If the concern is present at the dealer the technician should replace the Brake Booster Vacuum Hose with part number 95412981 available from Customer Care and Aftersales.
• 10111937Feb 18, 2014Electrical system. This Preliminary Information communication provides information to the technician about vehicles that have a less than then expected Remote Keyless Entry or Remote Vehicle Start range of less than 50 feet. Dealer should communicate to the customer that we apologize for this inconvenience and that General Motors is working on a solution for this concern.
• 10138624Feb 17, 2014Electrical system, Transmission and drivetrain. This preliminary information provides a procedure to reprogram the rear differential clutch control module and correct the customers concern of the AWD OFF message displayed on the DIC.
• 10138623Feb 17, 2014Equipment. This informational bulletin provides information on part restriction and ordering of Onstar vehicle communication modules.
• 10138621Feb 17, 2014Equipment. This informational bulletin helps the technician quick reference repairs to bulletins as opposed to replacing parts that may be un necessary.
• 10138617Feb 14, 2014Engine. This preliminary information bulletin provides a procedure check for DTCs in relation to engine slow warm up cycle and is considered a normal condition..
• 10111927Feb 12, 2014Brakes, Fuel system, Equipment. This Preliminary Information communication provides information to the technician about vehicles that have a Service Engine Soon Malfunction Indicator Lamp. Technician may find Diagnostic Trouble Code P0442. Technician will need to review Techlink article from May 2013 titled "Using the Evaporative Emissions System Tester" Technician will need to follow these steps to help diagnose the issue. First after the P0442…
• 10111922Feb 12, 2014Transmission and drivetrain, Electrical system. This Preliminary Information communication provides information to the technician about vehicles with the service engine soon lamp that comes on. Technician may find Diagnostic Trouble Code U0101. Technician should review the appropriate Service Information diagnostics for DTC U0101. Also gather all other diagnostic trouble codes in the vehicle and which modules they are set in. The transmission connector pins…
• 10111918Feb 11, 2014Equipment. This Preliminary Information communication provides information to the technician being unable to program fobs to the vehicle. Technician will need to ensure the key FOB is a new unit and has not been programmed to another vehicle previously.
• 10138609Feb 10, 2014Equipment. The informational bulletin provides a procedure to remove and repair rust from a Hem Flange.
• 10138606Feb 10, 2014Visibility (wipers, defrost, mirrors), Equipment. This warranty administration bulletion provides the dealer technician information and guidelines for claiming a windshield.
• 10138605Feb 10, 2014Equipment. This technical bulletin provides a procedure to correct the customers concern of odor coming from the Air conditioning.
• 10111894Feb 4, 2014Equipment. This Preliminary Information communication provides information to the technician that General Motors and General Motors of Canada Company do not support cross border sales. The General Motors of Canada Customer Care Centre is the sole authorized provider of a certification confirmation letter which helps our customers identify if their vehicles meets the required USA regulatory standards necessary for importation…
• 10252863Feb 1, 2014Brakes. Rear Brake Noise On First Apply.
• 10250084Feb 1, 2014Wheels. Refinishing Aluminum Wheels

← All problems reported for the 2013 Buick Encore