2014 Buick Encore Technical Service Bulletins

1,570 technical service bulletins (TSBs) are on record for the 2014 Buick Encore. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10139438Jan 26, 2015Equipment. This informational bulletin provides information to correct a dealer concern of what they perceive to be paint staining when the protective shipping film is removed from certain vehicles.
• 10139437Jan 23, 2015Electrical system. This informational bulletin updates information on electrical ground repairs using new replacement fasteners with conductive finish.
• 10139436Jan 23, 2015Equipment. This informational bulletin adds 2014 - 2015 model years to information regarding comeback prevention and using Customer Concern Verification Sheets (CCVS).
• 10139433Jan 23, 2015Electrical system. This informational bulletin provides information on control module diagnostics and configuration, programming using the TIS Service Programming System (SPS), set-up and warranty.
• 10139430Jan 22, 2015Wheels. This informational bulletin provides information on chemical staining, pitting, corrosion and/or spotted appearance of chromed aluminum wheels, along with warranty information regarding these conditions.
• 10139426Jan 21, 2015Suspension. This preliminary informational bulletin provides repair information to correct a customer concern of feeling a bump, surge or vibration at idle in drive, at a stop.
• 10139422Jan 16, 2015Engine cooling. This preliminary informational bulletin provides technicians an engine repair tip for installation of pistons.
• 10114352Jan 15, 2015Tires, Wheels. This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.
• 10095317Jan 15, 2015Equipment. This preliminary information communication provides information to the technician about changing the tire and wheel size on vehicles. General motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.
• 10139415Jan 14, 2015Electrical system. This warranty administration bulletin provides policy information on ACDelco® replacement battery warranty procedures.
• 10139414Jan 14, 2015Equipment. This warranty administration bulletin adds 2012 - 2015 model years to information communicating a change in the product field action customer reimbursement procedure (U.S. Dealers Only).
• 10114343Jan 14, 2015Equipment. This Preliminary Information communication provides information to the technician the steps needed to diagnose and repair the vehicles that may have unwanted or phantom phone calls. Technician will need to determine what type of call the customer is having that is unwanted. The vehicle may receive an incoming call just like any other phone. Typically the customer will hear the phone ringing in the vehicle. This…
• 10114342Jan 14, 2015Equipment. This Preliminary Information communication provides information to the technician about vehicle that may have an OnStar system that has progression tones when pressing the blue or red button. Technician will need to call General Motors Technical Assistance Center with the scan tool data from the OnStar system.
• 10094899Jan 14, 2015Electrical system. This preliminary information communication provides information to the technician about vehicle that may have an onstar system that has progression tones when pressing the blue or red button. Technician will need to call general motors technical assistance center with the scan tool data from the onstar system.
• 10139411Jan 12, 2015Equipment. This preliminary informational bulletin provides information that accessory remote start does not work with OnStar RemoteLink? phone application.
• 10139203Jan 7, 2015Engine cooling. This preliminary informational bulletin provides information to reduce the number of no trouble found (NTF) turbochargers (TC) being returned to the warranty parts Center (WPC) by informing Service Department personnel of what inspections and/or diagnosis to perform, prior to returning a TC to the WPC.
• 10139201Jan 6, 2015Engine. This preliminary informational bulletin provides diagnostic tips that may be helpful in correcting a customer concern about a whistle noise heard from the engine area after the vehicle has warmed up, or for up to 10 seconds after the engine is shut off.
• 10139200Jan 6, 2015Engine, Electrical system. This informational bulletin provides information that may be useful in diagnosing/testing batteries that have set for a long period of time and/or set in cold weather climates to correct a customer concern of symptoms that include, but not limited to, a slow or no crank condition that may be caused by a discharged battery.
• 10139199Jan 6, 2015Suspension. This informational bulletin provides a vibration analysis worksheet the technician can use in conjunction with the appropriate Vibration Analysis-Road testing procedure, when diagnosing vibration concerns.
• 10139198Jan 6, 2015Tires. This preliminary informational bulletin provides information that the tire pressure monitor (TPM) sensors must always be re-learned when accessory wheels are installed on the vehicle.
• 10126251Dec 19, 2014Transmission and drivetrain. This informational bulletin was created for the Manual Transmission Operating Characteristics. The different noises caused by driver habit, weather conditions , and normal manual transmission noises.
• 10114801Dec 19, 2014Equipment. This Preliminary Information communication provides information to the technician about vehicle that may OnStar inoperative and Navigation/GPS/Compass issues. Technician may find Diagnostic Trouble Codes B101D sym 3C and or F0. Technician will gather data using a scan tool and contact General Motors Technical Assistance Center for further assistance. After approval technician will replace the OnStar module.
• 10250028Dec 18, 2014Electrical system, Fuel system. Special Return - Fuel Tank Module Kit: ACDelco Part Number M10256 (select date codes)
• 10126248Dec 18, 2014Wheels. This preliminary information bulletin provides information on how to remove stainless steel wheel nut caps with the matching depth of socket used on the wheel nut.
• 10114800Dec 18, 2014Engine. This Preliminary Information communication provides information to the technician about vehicles that have a moan or droan type noise that can be heard under certain engine loads and RPM. Dealer should communicate to the customer that we apologize for this inconvenience and that General Motors is currently evaluating this concern.
• 10126241Dec 15, 2014Equipment. This preliminary informational bulletin provides information on the Encore model features and service.
• 10126240Dec 15, 2014Equipment. This preliminary informational bulletin provides a procedure to relocate the keyless entry transmitter to correct the customers concern of poor transmitter range.
• 10126237Dec 11, 2014Visibility (wipers, defrost, mirrors). This informational bulletin provide information for the technicians to repair the rear window defroster contact or tabs.
• 10126231Dec 10, 2014Equipment. This information provides the proper way to install the floor mats .
• 10114775Dec 10, 2014Electrical system. This Preliminary Information communication provides information to the technician about the use of J-35616-64B terminal test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2.
• 10126221Dec 8, 2014Electrical system. This warranty informational bulletin advised the technician that when performing a wiring repair, more information is required.
• 10114760Dec 3, 2014Electrical system. This Preliminary Information communication provides information to the technician about vehicles that have a Diagnostic Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will need to call General Motors Technical Assistance Center for further assistance. If the Diagnostic Trouble Code B101D has a sym 37 set please refer to the latest version of PIC5492.
• 10126208Dec 2, 2014Equipment. This preliminary bulletin provides information on inspecting the turbocharger for missing or prematurely worn parts.
• 10247716Dec 1, 2014Equipment, Electrical system. J-35616-64B Terminal Test Probe / Replacement Terminal / Terminated Lead.
• 10247061Dec 1, 2014Electrical system. J-35616-64B Terminal Test Probe / Replacement Terminal / Terminated Lead.
• 10245938Dec 1, 2014Electrical system. OnStar Module Does Not Support All B101D Symptom Codes.
• 10073914Dec 1, 2014Engine. Summary to be provided on a future date.
• 10070936Dec 1, 2014Equipment. Summary to be provided on a future date.
• 10070116Dec 1, 2014Equipment. Summary to be provided on a future date.
• 10056605Dec 1, 2014Engine. Buick/chevrolet: due to loss of wastegate preload, the malfunction indicator lamp is illuminated and diagnostic trouble code (dtc) p0299 (engine underboost) is set and wear in waste actuator rod end to pin joint is normal. Model 2013-2015 encore, sonic, trax, 2011-2015 cruze.
• 10114271Nov 25, 2014Equipment. This warranty administration bulletin provide policy information of the JOB CARD, for a repair on vehicles and what is acceptable - customer authorization; Service manager approvals and transaction authorization; Details of concern, cause and correction; Labor Time; Technician ID and acoutablity of labor time; Proper documentation and retension of warranty parts; Accurate sublet charges and receipts; Add on…
• 10114270Nov 25, 2014Equipment. This warranty bulletin provides labor operation numbers for customer concerns that can't be duplicated.
• 10114759Nov 24, 2014Equipment. This Preliminary Information communication provides information to the technician about what XM offerings are available for vehicles. A dealer or customer can access the website listed below for vehicle specific XM offerings and availability.
• 10114748Nov 24, 2014Electrical system. This Preliminary Information communication provides information to the technician about vehicles that have a Diagnostic Trouble Code B101D-37 history in the Vehicle Communication Interface Module or telematics communication interface control module. Engineering has determined that this code will only display in history on the scan tool and will not cause issues with OnStar system operation.
• 10114746Nov 21, 2014Engine. This Preliminary Information communication provides information to the technician about vehicles that have a Malfunction Indicator Lamp on or engine misfire, rough idle, extended crank, or crank no start in some cases. Technician will need to perform published Service Information diagnostics. If technician finds carbon an upper engine and valve cleaning should be performed.
• 10114267Nov 21, 2014Fuel system. This informational bulletin provides information on top tier fuels and what brands are available.
• 10114262Nov 18, 2014Brakes. This informational bulletin explains a normal condition for what and how the drive line can clunk.
• 10114260Nov 18, 2014Forward collision avoidance. This information bulletin explains the use of drilling high strength steel in a collision repair and the GM recommended CryoCobalt Drill bit.
• 10114244Nov 7, 2014Electrical system. This technical bulletin provides a procedure on how to turn the transport mode message of and reset the battery light flashing.
• 10114705Nov 4, 2014Equipment. This Preliminary Information communication provides information to the technician about vehicles that are travelling from Canada to the United States. While in the United States they are unable to receive Turn-by-Turn directions. Due to the existing cellular provider not having roaming agreements in areas outside of Canada to support transmitting of the packet data required for Turn-By-Turn feature to operate. The…

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