2020 Chevrolet Silverado 2500 Technical Service Bulletins

1,397 technical service bulletins (TSBs) are on record for the 2020 Chevrolet Silverado 2500. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10171888Jan 17, 2020Equipment. This Warranty Administration bulletin provides information for dealers/Service advisors on when and how to submit a Pre-Repair Authorization (PRA) (US dealers only).
• 10171298Jan 17, 2020Electrical system, Fuel system. This Preliminary information communicates an issues with a SES MIL and DTC P1005 and to replace the fuel pump driver control module with an updated part number.
• 10171297Jan 17, 2020Electrical system, Equipment. This Preliminary Information communication provides information to the technician how to repair vehicles that Instrument Panel Cluster, Radio, and Heater-Vent-Air Conditioning display blanks out, Bluetooth phone or Pandora connection dropped, the radio station or volume changes when operating the snow plow. Please advise the customer that engineering is aware of this concern and working on this issue.
• 10171290Jan 17, 2020Transmission and drivetrain. This Preliminary Information communication provides information and definitions to the technician about vehicles that have fishbite, chuggle, misfire, AFM disturbances or torque converter shudder/vibration concerns. Technician are advised to use PICO software to determine root cause of the concern. If torque converter shudder is confirmed technicians are referred to Torque Converter Diagnosis in SI.
• 10171905Jan 14, 2020Equipment, Steering. This informational bulletin explains there is another steering hose that can be used for cold weather drivers that experience a steering hose leak.
• 10172292Jan 13, 2020Electrical system, Equipment. This bulletin provides information regarding Part Restriction and Ordering Process Information for OnStar® Vehicle Communication Interface Modules (VCIM) (GMNA Only).
• 10171264Jan 10, 2020Engine cooling. This Preliminary information communicates to the dealer additional information on checking for the engne crankcase being overfull on oil causing an engine vibration concern. The technician is advised to inspect for contaminnants and adjust the engine oil level as needed.
• 10171898Jan 8, 2020Transmission and drivetrain, Equipment. This technical bulletin provides the tech with a procedure to check the t-case for loose fasteners and to re-torque if the cause of the concern.
• 10171889Jan 8, 2020Visibility (wipers, defrost, mirrors), Body and structure. This technical bulletin provides repair information to correct a customer concern of water found in rear interior of cab due to water leak at rear sliding window.
• 10171394Jan 6, 2020Engine. Customer Satisfaction Program - certain vehicles may have a condition in which the adhesive attaching the heat shield to the air inlet panel may lose adhesion. Dealers are to replace the air inlet grille panel assembly.
• 10171878Jan 2, 2020Equipment, Fuel system. This informational bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
• 10170488Dec 20, 2019Fuel system. This Preliminary information communicates to dealer technicians to check for open field actions or ECM updates for fuel gauge concerns or DTCs P24B0 or P0461.
• 10170705Dec 10, 2019Body and structure. This technical bulletin provides repair information to correct a customer concern of water found in rear interior of cab due to water leak at rear sliding window.
• 10170491Dec 10, 2019Equipment. This Technical bulletin provides a service procedure for dealers/technicians on installation of Radio Software Version U148 Over-the-Air Update.
• 10170424Dec 9, 2019Brakes. This Preliminary Information communication provides information to the technician about fluid leaking from the brake caliper piston area found during a service of the vehicle. The substance is actually excess assembly grease from the caliper boot and piston installation. This grease can be cleaned off and the rest of the service completed.
• 10171248Dec 6, 2019Engine cooling. N192277930 - Service Update - Certain 2020 model year Chevrolet Silverado and GMC Sierra vehicles may, after several years of use, fracture at the yoke-to-tube friction weld joint under torsional load. If the prop shaft fractures, the vehicle will experience a loss of propulsion without warning. The customer may notice a loud bang upon fracture that will coincide with the loss of propulsion.
• 10170423Dec 6, 2019Electrical system. This Preliminary information communicates to dealer technicians there is a software anomaly not allowing the air filter life to be reset.
• 10171247Dec 5, 2019Body and structure, Engine cooling. N192259800 - Customer Satisfaction Program - Certain 2020 vehicles vehicles, equipped with the 6.6L diesel engine (RPO L5P), may have a condition in which the adhesive attaching the heat shield to the air inlet panel may lose adhesion. Dealers are to replace the air inlet grille panel assembly.
• 10169357Nov 26, 2019Equipment. This informational bulletin provides information on key code security rules and information on GM keycode look-up applications.
• 10169355Nov 25, 2019Equipment. This informational bulletin provides information for dealers/technicians on Use of Dealer Case Management (DCM) and Being Prepared for Contacting U.S. Technical Assistance (TAC).
• 10169351Nov 21, 2019Equipment. This technical bulletin provides repair information to correct a customer concern of Phone Ringer Volume Turned Down or Too Quiet.
• 10169368Nov 18, 2019Equipment. This engineering informational bulletin is requesting information on a issue that is caused by loose ground connection at G110 or G114 that results in a repair.
• 10169354Nov 12, 2019Equipment, Exterior lighting. This informational bulletin provides information for dealers/technicians on Exterior Lamp Condensation and Replacement Guidelines.
• 10168965Nov 12, 2019Lane departure. This Preliminary Information communication provides information to the technician about vehicles that show a "Take Steering" message on the Driver Information Center along with a warning chime/alert. Dealer should be advised the purpose of the message is to alert the driver that the Lane Keep Assist system has not detected active steering input from the driver (hands off the steering wheel).
• 10168210Oct 30, 2019Equipment. This informational bulletin provides technicians and dealership personnel with spray-in bed liner general information and repair procedures.
• 10168212Oct 29, 2019Transmission and drivetrain. This informational bulletin provides information on Driveline Clunk Noise and what is acceptable and what is considered normal operations.
• 10167458Oct 25, 2019Fuel system. This Preliminary Information communication provides information to the technician about vehicles that may have a bump feel or clunk noise at a stop or on launch. Dealer should communicate to the customer this condition is a normal operating characteristic of their vehicle. The bump clunk issue may be due to fuel movement in the fuel tank when not completely full. The condition is eliminated after completely filling…
• 10168200Oct 21, 2019Steering. This technical bulletin provides repair information to correct a customer concern of steering wheel oscillation, vibration, shake 50-80 mph.
• 10168197Oct 17, 2019Fuel system. This informational bulletin explains how to identify possible DEF contamination.
• 10167449Oct 17, 2019Electrical system. This Preliminary information communication provides information to the technician on installing Regular Production Option Code 9L7 Up-fitter Auxiliary Switches. Technician will need to reference the latest version of General Motors Up-fitter Integration Bulletin 153. The information can be found at http://www.gmupfitter.com/ under the "Technical Bulletin" Tab and then "Show all bulletins."
• 10167448Oct 17, 2019Engine cooling. This Preliminary Information communication provides information to the technician that some vehicle may have an ?Exhaust Fluid Quality Poor? on the Driver Information Center or a diesel exhaust fluid warning lamp on or other exhaust fluid quality related concerns. Technician will inspect the diesel exhaust fluid for contamination.
• 10168237Oct 16, 2019Equipment. This informational bulletin informs the technician of a possible low A/C charge in a low milage vehicle from the factory.
• 10168207Oct 16, 2019Equipment. This informational bulletin provides information for dealers how to submit a product information report (PIR) (Canada Only).
• 10167438Oct 15, 2019Brakes. This Preliminary information communicates how to repair a loose shift cable bracket.
• 10168238Oct 14, 2019Equipment. This informational bulletin provides tips for showing a way to confirm if its a mechanical engine issue or not.
• 10168209Oct 14, 2019Engine cooling. This informational bulletin provides information on Clean Exhaust Filter See Owners Manual Now or Cleaning Exhaust Filter Keep Driving Until Message is Cleared messages Displayed on DIC, DTC P2463 May Be Set.
• 10168193Oct 14, 2019Engine cooling. This technical bulletin provides a procedure to flush the cooler lines to validate if there is excessive debris in the fuel system caused by a failed part.
• 10167435Oct 14, 2019Steering. This Preliminary information communicates information on a hydrauilc rush type noise from the power steering gear. This noise is a characteristic of the new Active Hydraulic Assist System RPO NV8 and no repairs should be made. The noise is most noticeable in the cab at idle, in park, with all accessories turned off.
• 10168186Oct 10, 2019Equipment. This informational bulletin provides information for dealers/technicians on the process to disable and enable passive unlocking.
• 10168208Oct 9, 2019Equipment. This informational bulletin provides information on key code security and information on GM key code look up applications.
• 10168205Oct 9, 2019Engine cooling. This informational bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
• 10168176Oct 8, 2019Transmission and drivetrain. This informational bulletin explains possible normal condition of a flare from 1st to 2nd, even if the trans had been repaired for the flare and its still noticed.
• 10167478Oct 8, 2019Engine cooling, Electrical system. N192266751 - Service Update (9 VINs moved from N192266750 due to different procedure). On certain vehicles that are equipped with a 6.6L diesel engine, may have one or more of the following conditions exist: 1.The instrument panel cluster may incorrectly display the message ?DEF Low? when a diesel engine fluid (DEF) controller internal fault is detected (DTC P20FF), instead of displaying the proper ?Service DEF…
• 10168235Oct 7, 2019Electrical system. This technical provides a procedure to locate, disconnect and re-connect the TCM electrical connector if found the cause of the customers concerns.
• 10167425Oct 3, 2019Forward collision avoidance. This Preliminary information communicates a "Forward Collision System Reduced" message displayed on the DIC when the Forward Automatic Braking has been set to the "Alert" setting. This is normal when the FAB has been set to "Alert".
• 10168204Oct 2, 2019Equipment. This informational bulletin provides information on comebacks prevention information and using customer concern verification sheets (CCVS).
• 10168188Oct 2, 2019Equipment. This Warranty Administration bulletin provides information for dealers/Service advisors on when and how to submit a Pre-Repair Authorization (PRA) (US dealers only).
• 10167424Oct 2, 2019Engine cooling. This Preliminary information communicates to the dealer technician to refer to Service Update N192266750.
• 10168177Oct 1, 2019Engine cooling. This bulletin provides information on common diesel engine tick noises and how they are considered part of normal operation and no parts should be replaced for these normal operating conditions.
• 10166658Sep 30, 2019Transmission and drivetrain. This technical bulletin provides the tech with a procedure to check the t-case for loose fasteners and to re-torque if the cause of the concern.

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