2020 Chevrolet Silverado 3500 Technical Service Bulletins

945 technical service bulletins (TSBs) are on record for the 2020 Chevrolet Silverado 3500. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10168208Oct 9, 2019Equipment. This informational bulletin provides information on key code security and information on GM key code look up applications.
• 10168205Oct 9, 2019Engine cooling. This informational bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
• 10168176Oct 8, 2019Transmission and drivetrain. This informational bulletin explains possible normal condition of a flare from 1st to 2nd, even if the trans had been repaired for the flare and its still noticed.
• 10167478Oct 8, 2019Engine cooling, Electrical system. N192266751 - Service Update (9 VINs moved from N192266750 due to different procedure). On certain vehicles that are equipped with a 6.6L diesel engine, may have one or more of the following conditions exist: 1.The instrument panel cluster may incorrectly display the message ?DEF Low? when a diesel engine fluid (DEF) controller internal fault is detected (DTC P20FF), instead of displaying the proper ?Service DEF…
• 10168235Oct 7, 2019Electrical system. This technical provides a procedure to locate, disconnect and re-connect the TCM electrical connector if found the cause of the customers concerns.
• 10168204Oct 2, 2019Equipment. This informational bulletin provides information on comebacks prevention information and using customer concern verification sheets (CCVS).
• 10168188Oct 2, 2019Equipment. This Warranty Administration bulletin provides information for dealers/Service advisors on when and how to submit a Pre-Repair Authorization (PRA) (US dealers only).
• 10168177Oct 1, 2019Engine cooling. This bulletin provides information on common diesel engine tick noises and how they are considered part of normal operation and no parts should be replaced for these normal operating conditions.
• 10166665Sep 30, 2019Fuel system. This Informational Bulletin provides information on availability of Diesel Fuel additives.
• 10165901Sep 23, 2019Transmission and drivetrain. This Preliminary information communicates to the dealer technician that the 10L60, 10L80 and the 10L90 transmissions have been place on a part restriction. Dealers are to contact the Product Quality Center before replacing the transmission assembly.
• 10166638Sep 18, 2019Equipment. This warranty administration bulletin provides information regarding the field action courtesy transportation policy.
• 10165868Sep 5, 2019Forward collision avoidance. This Preliminary information communicates a "Forward Collision System Reduced" message displayed on the DIC when the Forward Automatic Braking has been set to the "Alert" setting. This is normal when the FAB has been set to "Alert".
• 10165087Aug 23, 2019Equipment. This warranty administration bulletin provides policy information, proper labor operation selection and causal part identification for warranty transactions (U.S. Only).
• 10165121Aug 15, 2019Engine cooling. This informational bulletin provides information on replacing the intake manifold when the engine is replaced after severe internal engine damage.
• 10165122Aug 13, 2019Engine cooling. This informational bulletin provides information on Internal Engine Noise or Damage After Oil Filter Replacement.
• 10164750Aug 7, 2019Equipment. This Preliminary information communication provides information to the technician on installing Regular Production Option Code 9L7 Up-fitter Auxiliary Switches. Technician will need to reference the latest version of General Motors Up-fitter Integration Bulletin 153. The information can be found at http://www.gmupfitter.com/ under the "Technical Bulletin" Tab and then "Show all bulletins."
• 10165079Aug 5, 2019Steering. This technical bulletin provides a procedure inspecting for excess grease or Sealant on the Exterior of the steering gear due to seeing grease or sealant on certain locations on the gear.
• 10163900Jul 26, 2019Equipment. This informational bulletin provides process information for the (GWM) and (WPC) parts return program.
• 10163886Jul 8, 2019Other or unknown. This informational bulletin provides explanation of a normal condition of a loose fitting ball receiver in the gooseneck.
• 10163222Jun 27, 2019Engine. This informational bulletin advises the technician of how the Soot information has changed from grams to percentage.
• 10163216Jun 27, 2019Engine, Equipment. This informational bulletin provides information on higher than expected oil consumption.
• 10163272Jun 26, 2019Equipment. The intent of this technical bulletin is to identify aftermarket ALDL or DLC interface devices as potential sources for causing multiple customer concerns that do not have other diagnostic methods to identify them.
• 10163270Jun 26, 2019Steering. This technical bulletin provides a procedure to flush and bleed power steering system to correct a power steering noise or fluid leak concern that is caused during extremely low temperatures.
• 10163268Jun 26, 2019Equipment, Electrical system. This bulletin provides information for electrical ground repairs using new General Motors replacement fasteners with conductive finish.
• 10163261Jun 26, 2019Fuel system. This bulletin provides information on the TOP TIER Detergent Gasoline Licensed Brands and the TOP TIER Diesel Fuel Licensed Brands that are recommended for use in all GM vehicles and the TOP TIER FUELS website URL.
• 10162158Jun 26, 2019Engine cooling. This Preliminary Information communication advises the technician that the 6.6L Engine (RPO L8T) has been placed on Engine Exchange program. Dealer will need to contact General Motors Product Quality Center for further assistance.
• 10163260Jun 25, 2019Equipment. This informational bulletin advises about the possible issues that may occur when using a scotch brite pad or highly abrasive disk on gasket sealing surfaces or reused parts.
• 10163193Jun 25, 2019Equipment. This bulletin provides information on Engine Concerns that could result from lack of scheduled maintenance, improper service or aftermarket calibrations.
• 10163227Jun 24, 2019Engine. This informational bulletin provides information on 6.6L Duramax Possible Oil Leak Path Information.
• 10163226Jun 24, 2019Fuel system. This Bulletin provides information to correct a customer concern of a siren or whine noise from the in-tank fuel pump at temperatures below -6C or 20F, accompanied by start and stall, no start, loss of power and MIL illuminated. Technicians may find DTCs P0087, P018B, P228A, P228B or P2635 set in ECM.
• 10163225Jun 24, 2019Engine cooling. This informational bulletin provides information for the technicians on where to look on the Duramax engine for coolant leaks.
• 10163208Jun 24, 2019Fuel system. This technical bulletin provides a procedure to flush the cooler lines to validate if there is excessive debris in the fuel system caused by a failed part.
• 10163214Jun 17, 2019Wheels. This informational bulletin provides information to clarify installation requirements when installing Accessory wheels on 2020 Chevrolet Silverado HD and 2020 GMC Sierra HD.
• 10163263Jun 11, 2019Electrical system, Equipment. This bulletin explains the labor operation numbers used for submitting warranty claims for module reprogramming and not when replacing a module.
• 10162119Jun 11, 2019Transmission and drivetrain. This Preliminary information communicates to the dealer technician that the 10L1000 transmission have been place on a part restriction. Dealers are to contact the Product Quality Center before replacing the transmission assembly.
• 10163236Jun 10, 2019Equipment. This New Model Features Bulletin provides General Information and other Topics to help the Service Personnel become familiar with features specific to the new Chevrolet Silverado and GMC Sierra 2500HD-3500HD pickup trucks.
• 10161968May 20, 2019Transmission and drivetrain. This bulletin provides information on the harmful effects of water or ethylene glycol in transmission fluid.
• 10161930May 7, 2019Tires. This warranty administration bulletin provides the information on General Motors Tire Warranty Policies and Procedures for Low Cab Forward Medium Duty Trucks (US Medium Duty Dealers Only).
• 10160135Apr 1, 2019Equipment. This informational bulletin provides information on proper use of floor mats.
• 10160132Apr 1, 2019Electrical system. This warranty administration bulletin provides policy information on the requirements for battery testing and warranty replacements.
• 10158859Mar 25, 2019Equipment. This informational bulletin provides information on interior cleaning products and what is offered to clean the interiors of GM vehicles.
• 10158855Mar 25, 2019Equipment. This informational bulletin provides the dealership with how to prep a vehicle for delivery to the customer to aid in higher CSi scores.
• 10158862Mar 14, 2019Electrical system, Equipment. This informational bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before sold (prepping) to the customer.
• 10156926Mar 13, 2019Electrical system, Back-over prevention (rear camera). This Preliminary Information communication provides information to the technician about vehicles that are found to have a back-up alarm inoperative during the Pre-Delivery Inspection. On trucks equipped with the Back Up Alarm (RPO 8S3), the alarm will be intentionally left disconnected from the assembly plant. Technician will reroute the harness and plug it in.
• 10154637Feb 28, 2019Equipment. This Informational bulletin provides important instructions for contacting the Fleet Action Center for repair authorization prior to replacement of certain parts.

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