2016 Chrysler 300 Technical Service Bulletins

304 technical service bulletins (TSBs) are on record for the 2016 Chrysler 300. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10219830Jun 7, 2017Visibility (wipers, defrost, mirrors). Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the washer fluid bottle is full, please perform this inspection: Check if float sensor is rotated off location from the bottle anti-rotation features that surround the SENSOR. Check to determine if the issue has been resolved. Continue with repair if necessary. Please contact Chris Koch at cell (248)…
• 10138855Jun 7, 2017Visibility (wipers, defrost, mirrors). Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the washer fluid bottle is full, please perform this inspection: Check if float sensor is rotated off location from the bottle anti-rotation features that surround the SENSOR. Check to determine if the issue has been resolved. Continue with repair if necessary. Please contact Chris Koch at cell (248)…
• 10217530Mar 29, 2017Wheels. Trans Pan or Gasket If your repair requires replacing one of the two part numbers for a leak, prior to the repair please call Enzo Piazza at cell (248) 467-9163. If you cannot reach Enzo within 15 minutes proceed with the repair. Enzo needs to know the location of the leak, if the bolts were torqued, if there is sealer skip, or anything that may be pertinent to the cause of the leak. Photos would be very helpful…
• 10217527Mar 29, 2017Back-over prevention (rear camera), Steering, Transmission and drivetrain. Electric Power Steering Gear If any of the following DTCs exist, it is okay to replace the steering gear: C2217-00, C15C1-00 (EPS Mechanical Performance) or C15DB-00 (Latch Active) otherwise perform the following; 1) Electrical, Communication or DTC (other then above) issue please contact: Terry Gavit @ cell (248) 882-6108 [email protected] Engineering is requesting a copy of Vehicle Scan Report (VSR) to be…
• 10217524Mar 29, 2017Body and structure. Door Hinge Assembly Side door hinge noisy. Only replace the door hinge with the integral check device. Do not replace the simple hinge if it is not damaged it is not the source of the noise. Replacing it unnecessary and is an over-repair.
• 10139998Mar 29, 2017Engine cooling. Trans Pan or Gasket If your repair requires replacing one of the two part numbers for a leak, prior to the repair please call Enzo Piazza at cell (248) 467-9163. If you cannot reach Enzo within 15 minutes proceed with the repair. Enzo needs to know the location of the leak, if the bolts were torqued, if there is sealer skip, or anything that may be pertinent to the cause of the leak. Photos would be very helpful…
• 10139995Mar 29, 2017Steering. Electric Power Steering Gear If any of the following DTCs exist, it is okay to replace the steering gear: C2217-00, C15C1-00 (EPS Mechanical Performance) or C15DB-00 (Latch Active) otherwise perform the following; 1) Electrical, Communication or DTC (other then above) issue please contact: Terry Gavit @ cell (248) 882-6108 [email protected] Engineering is requesting a copy of Vehicle Scan Report (VSR) to be…
• 10139992Mar 29, 2017Body and structure. Door Hinge Assembly Side door hinge noisy. Only replace the door hinge with the integral check device. Do not replace the simple hinge if it is not damaged it is not the source of the noise. Replacing it unnecessary and is an over-repair.
• 10217566Mar 17, 2017Equipment. RA3 And RA4 Radio Over The Air Software Updates This bulletin provides information regarding the latest Flash Over The Air update (FOTA) and provides a service technician an overview of the steps a customer will need to take to complete the update. The following improvements are included in this update: Adds Apple Siri® Eyes Free capability for iPhone® owners. Auto Play can now be configured. Adds do not disturb…
• 10140034Mar 17, 2017Equipment. RA3 And RA4 Radio Over The Air Software Updates This bulletin provides information regarding the latest Flash Over The Air update (FOTA) and provides a service technician an overview of the steps a customer will need to take to complete the update. The following improvements are included in this update: Adds Apple Siri® Eyes Free capability for iPhone® owners. Auto Play can now be configured. Adds do not disturb…
• 10217522Mar 15, 2017Wheels, Transmission and drivetrain. Rear Axle Assembly If replacing Limited Spin Differential (LSD)/Anti-Spin Differential rear axles for any reason, the Mopar replacement axle will need the oil drained and re-filled with oil PN: 68083381AA (which contains updated friction modifier). This change was recently introduced in production to help address axle noise concerns being reported from the field while the vehicle is performing tight turning…
• 10217521Mar 15, 2017Fuel system. Oil Pump Assembly If error code P06DD present on any Pentastar V6 application, please inspect oil pump for relief valve failure. See photo attached. If valve is found out of place please call Bob Jackson (248) 944-0466 [email protected], or Joe Lovell (734) 309-6467 [email protected] before proceeding. If unable to reach after 15 minutes record the following information and proceed with oil pump…
• 10139990Mar 15, 2017Transmission and drivetrain. Rear Axle Assembly If replacing Limited Spin Differential (LSD)/Anti-Spin Differential rear axles for any reason, the Mopar replacement axle will need the oil drained and re-filled with oil PN: 68083381AA (which contains updated friction modifier). This change was recently introduced in production to help address axle noise concerns being reported from the field while the vehicle is performing tight turning…
• 10139989Mar 15, 2017Engine cooling. Oil Pump Assembly If error code P06DD present on any Pentastar V6 application, please inspect oil pump for relief valve failure. See photo attached. If valve is found out of place please call Bob Jackson (248) 944-0466 [email protected], or Joe Lovell (734) 309-6467 [email protected] before proceeding. If unable to reach after 15 minutes record the following information and proceed with oil pump…
• 10217510Mar 8, 2017Seat belts. Restraints Remove I-Sheet from packaging. Correct information sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.
• 10139978Mar 8, 2017Seat belts. Restraints Remove I-Sheet from packaging. Correct information sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.
• 10217517Mar 1, 2017Seat belts. Restraints Information Sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.
• 10139985Mar 1, 2017Seat belts. Restraints Information Sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.
• 10121846Nov 30, 2016Electrical system. RES / RHA / REB Radios That Supports Bluetooth and Hands-Free For issues with Bluetooth, Hands-Free Calling, and/or Voice Commands, DO NOT replace the radio. Diagnose the Hands-Free Module system (also called the Telematics Module). The Telematics Module (and associated components) are the systems responsible for these features.
• 10121845Nov 30, 2016Electrical system. Hands Free Module - Convergence Telematics Module (CTM) Before replacing the Hands Free Module (HFM), please contact Gaurav Saxena at cell (248) 260-0583 or Tim Kraft at cell (248) 766-5826 ~ IMPORTANT - do not reset the HFM, clear codes or perform a battery reset before calling. Engineering is currently root causing this issue and your assistance is greatly appreciated. Seeking vehicles with HFM in a locked state…
• 10121838Nov 30, 2016Equipment. Electronic Shift Module If DTC's U11C3, U0074 are present Stored or Active, please contact Pemi Sabageh at cell (519) 300-0629 or David Dysarz at (248) 944-0310. If you do not receive a call within 15 minutes please proceed with the repair. Please return parts back to FCA Engineering if ESM is deemed non-functional after performing this TechTip
• 10121835Nov 30, 2016Electrical system. Variable Valve Timing (VVT) Solenoid, Variable Valve Timing (VVT) Phaser For a 2016/2017 MY 6.4L SRT with less than 12,000 miles that have either a P0016 CRANKSHAFT/CAMSHAFT TIMING MISALIGNMENT - BANK 1 SENSOR 1 or P000B BANK 1 CAMSHAFT 2 POSITION SLOW RESPONSE fault codes active and fault code diagnostics lead to replacing a Variable Valve Timing (VVT) Solenoid and/or a Variable Valve Timing (VVT) Phaser, prior to…
• 10223849Sep 28, 2016Brakes. Vibration While Braking This bulletin involves resurfacing either front/rear or all rotors and if necessary, replacing either front/rear or all brake rotors due to inactivity on dealer lots. The customer may describe a shake and/or vibration in the steering wheel and/or the seat while the brakes are applied. This vibration may be caused by corrosion on the brake rotors.
• 10223843Sep 24, 2016Brakes. Vibration While Braking This bulletin involves resurfacing either front/rear or all rotors and if necessary, replacing either front/rear or all brake rotors due to inactivity on dealer lots. The customer may describe a shake and/or vibration in the steering wheel and/or the seat while the brakes are applied. This vibration may be caused by corrosion on the brake rotors.
• 10223832Sep 15, 2016Steering. Electric Power Steering Gear Noisy This bulletin involves replacing the electric power steering gear assembly. The customer may hear a noise coming from the steering gear.
• 10223831Sep 14, 2016Equipment. RA3 And RA4 Radio Enhancements This bulletin involves inspecting and if required, updating the radio software. Customers may experience one or more of the following: Satellite radio reception improvements. Navigation failed message is displayed. Clock not automatically updating to local time. Poor or no connection to cellular network. (U.S. Market Only) (KL vehicles). Display goes blank/black. Radio locks up. Some…
• 10223855Sep 7, 2016Visibility (wipers, defrost, mirrors). Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the washer fluid bottle is full, please perform the this inspection. Inspect the sensor for a fluid coating on the sensor pins. Orange colored rain repellant can cause this fluid build-up. Clean the pins, drain the reservoir, and fill with Mopar approved washer fluid. Check to determine if the issue has…
• 10194276Aug 24, 2016Electrical system, Equipment. Powertrain diagnostic and system improvements.
• 10130081Aug 23, 2016Electrical system. Return: Wiring Assy - Engine You have been identified as either having stock, or have stock in transit to your dealership. Please return stock packaged before 2016/07/31 (31 July, 2016)of follow ing part numbers:68176457AF, 68176459AF. Please return suspect parts back to your facing depot using Return Code 02, before 13 September, 2016.
• 10130080Aug 22, 2016Exterior lighting, Equipment. 05182535AD - Lamp Assy ?Tail Light LT You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part number 05182535AD . See attachments for identifying suspect stock. Please return suspect parts back to your facing depot using Return Code 02, before 12 September, 2016.
• 10130079Aug 22, 2016Equipment. Inspect and Return: Trim Cover Assy - A-Pillar Rt/Lt You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part numbers: 1ZA04DX9AE, 1ZA05DX9AE. See attachments for identifying suspect stock. Replacement part can be obtained by reordering the same part number. Please return suspect parts back to your facing depot using Return Code 02, before 12…
• 10224865Aug 20, 2016Electrical system, Transmission and drivetrain. Flash: Transmission Shift And Drivability Enhancements This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. A small number of customers may experience a less than desirable down shift during one or more of the following: · 3-2 coast down shift. · 2-1 coast down shift. · 6-5 coast down shift.
• 10130078Aug 20, 2016Transmission and drivetrain, Electrical system. Flash: Transmission Shift And Drivability Enhancements This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. A small number of customers may experience a less than desirable down shift during one or more of the following: · 3-2 coast down shift. · 2-1 coast down shift. · 6-5 coast down shift.
• 10129047Aug 18, 2016Equipment. Warranty Operations Newsletter Updates from Warranty Operations
• 10129045Aug 18, 2016Equipment. CBXDP361AA Return: Spacer Kit - Visor You have been identified as either having stock, or have stock in transit to your dealership. Please return stock of part number CBXDP361AA. Replacement part number is CBXDP361AB w hich is in stock and available for order. Please return suspect parts back to your facing depot using Return Code 02, before 16 September, 2016.
• 10217746Aug 17, 2016Equipment, Electrical system, Steering. Electric Power Steering Gear For LA, LD and LX Models ONLY; Before this part is replaced for: A) Electrical, Communication or DTC issue please contact: Terry Gavit @ cell (248) 882-6108 [email protected] Engineering is requesting a copy of VSR to be emailed to the above address. B) Noise or Mechanical issue please contact: Barbara Strace @ cell (586) 246-4211. If you do not receive a return call within 15…
• 10135122Aug 17, 2016Electrical system. Electric Power Steering Gear For LA, LD and LX Models ONLY; Before this part is replaced for: A) Electrical, Communication or DTC issue please contact: Terry Gavit @ cell (248) 882-6108 [email protected] Engineering is requesting a copy of VSR to be emailed to the above address. B) Noise or Mechanical issue please contact: Barbara Strace @ cell (586) 246-4211. If you do not receive a return call within 15…
• 10129044Aug 17, 2016Electrical system. 1NT30XDVAC - Inspect and Return: Panel - Instrument Panel You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part number 1N T30XDVAC. See attachments for identifying suspect stock. Replacement part can be obtained by reordering the same part number. Please return suspect parts back to your facing depot using Return Code 02, before 07…
• 10129043Aug 17, 2016Electrical system. Inspect and Return: Solenoid Module - Transmission You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of follow ing part numbers:52120000AA, 52119435AF, 05078709AB. See attachments for identifying suspect stock. Please return suspect parts back to your facing depot using Return Code 02, before 07 September, 2016.
• 10129042Aug 17, 2016Equipment. Return: Lamp Assy - CHMSL& Cargo Light You have been identified as either having stock, or have stock in transit to your dealership. Please return all stock of follow ing part numbers:55372082AE, 55372082AD, 55372082AC, 55372082AB, 55372082AA. Replacement part number is 55372082AF w hich is in stock and available. Please return suspect parts back to your facing depot using Return Code 02, before 07 September, 2016.
• 10129037Aug 17, 2016Transmission and drivetrain, Steering. Electric Power Steering Gear For LA, LD and LX Models ONLY; Before this part is replaced for: A) Electrical, Communication or DTC issue please contact: Terry Gavit @ cell (248) 882-6108 [email protected] Engineering is requesting a copy of VSR to be emailed to the above address. B) Noise or Mechanical issue please contact: Barbara Strace @ cell (586) 246-4211. If you do not receive a return call within 15…
• 10129041Aug 12, 2016Electrical system. P/N CBSZR068AA: Inspect & Return: Module Kit - Occupant Restraint You have been identified as either having stock, or have stock in transit to your dealership. Please return part number CBSZR068AA as per the QIR attached. Replacement part can be obtained by ordering the same part number (CBSZR068AA) Please return suspect parts back to your facing depot using Return Code 02, before 02 September, 2016.
• 10191400Aug 10, 2016Brakes. Seat back panel loose or, has poor fit at top edge, side and bottom.
• 10221553Jul 27, 2016Visibility (wipers, defrost, mirrors). Flash: HVAC System Enhancement This bulletin involves reprogramming the Heating Ventilation Air Conditioning (HVAC) Module with new software. Customers may describe an unpleasant odor in the vehicle after driving from highway speed limits back down to city speed limits or they may also notice that the left temp door is inoperable. Updating the HVAC software will correct these conditions.
• 10136535Jul 27, 2016Equipment. Flash: HVAC System Enhancement This bulletin involves reprogramming the Heating Ventilation Air Conditioning (HVAC) Module with new software. Customers may describe an unpleasant odor in the vehicle after driving from highway speed limits back down to city speed limits or they may also notice that the left temp door is inoperable. Updating the HVAC software will correct these conditions.
• 10121695Jul 20, 2016Electrical system, Transmission and drivetrain. Flash: Transmission Shift And Drivability Enhancements This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. A small number of customers may experience one or more of the following conditions: · **Improve shift quality for a 2-1 downshift.** · Hanging or delayed upshift when braking down hill or when braking after high vehicle acceleration rate. · Releasing…
• 10121669Jul 13, 2016Equipment. MY16 RA3 & RA4 Replacement Radios All MY16 RA3 and RA4 replacement radios must be ordered through the exchange process at United Radio. DO NOT order a NEW radio from Mopar. Go back and order a "Z" level part number. (example: Z8249986A$) The MY16 replacement radios must be reconfigured by United Radio to the wireless network provider in order for Uconnect Apps to work properly.
• 10121657Jul 6, 2016Engine cooling. Intake Manifold Gasket Intake Manifold Gaskets on Pentastar Upgrade (Sales Code ERC/ERF) are reusable provided they are not cut, torn or melted. The gaskets are not required by warranty to be replaced like they are on Pentastar Classic (ERB/EHB). The new gaskets are not interchangeable with Pentastar Classic Intake Manifold Gaskets.
• 10218282Jun 24, 2016Back-over prevention (rear camera). Inspect And Replace Propeller Shaft This bulletin involves inspecting and replacing the propeller shaft due to a whining noise at high speeds. SYMPTOM/CONDITION: The customer or technician may hear a whining noise coming from the rear axle area.
• 10140149Jun 24, 2016Transmission and drivetrain. Inspect And Replace Propeller Shaft This bulletin involves inspecting and replacing the propeller shaft due to a whining noise at high speeds. SYMPTOM/CONDITION: The customer or technician may hear a whining noise coming from the rear axle area.

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