2002 Dodge RAM 3500 Body and structure Problems
- Complaints
- 9about this part
- Share
- 20%of 44 total for the year
- Median mileage
- 90,000miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 9 complaints about the body and structure of the 2002 Dodge RAM 3500, 20% of the 44 complaints for this model year. Where a mileage was given, the median is 90,000 miles.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“Dash started cracking about 2007 and is not starting to fall apart in big sharp pieces. If air bag would ever go off I don't know where these pieces would end up, hopefully not in me.”
NHTSA complaint #10525832, filed 2013-07, 19,000 miles“My 2002 Dodge RAM 3500 pickup dash board is cracking. First it started as a small crack and now it has become a crack almost a foot long. There are other cracks in the dash as well (around the gauge cluster). At times my low beam lights flicker on and off while driving at night. Nothing has been done about the cracked dash, I contacted my local Dodge dealer and they said that there was no recall on the item and they could do nothing. A new dash quoted $455.00 just in parts. That is far to much for a dash that should have not cracked in the first place, and for a truck that is not that old.”
NHTSA complaint #10207049, filed 2007-10, 96,000 miles“Dashboard on my aug 2002 built Dodge RAM 3500 has extensive cracks. Internet sites show a number of other Dodge vehicles with this same issue - some much worse than mine. Potential safety risks include distracting driver due to dash cracking. Other owners with more severe cracks have reported electrical system failures due to dashboard cracks and dashboard falling inward.”
NHTSA complaint #10235843, filed 2008-07, 102,000 miles“Dash board broken and falling apart. Parts falling in are very sharp and dangerous. It is like someone holding a knife in front of you when driving down the road, hoping you don't hit anything.”
NHTSA complaint #10504471, filed 2013-03, 15,000 miles“My 2002 Dodge truck is like so many others, the dash is cracking and crumbling into the electrical wiring behind the dash. During research it seems to be a problem with a lot of these dodges and also a safety problem, which Dodge has choose to ignore. I realize that to sum this is not life threatening but with some of the complaints and results of the dash following into the electrical components under this faulty dash , it could cause accidents and or serious injuries.”
NHTSA complaint #10424668, filed 2011-09Related service bulletins
- 10175743Apr 30, 2020Disinfectant Solution Recommended for COVID-19
- 10220101Nov 20, 2019Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
- 10220099Nov 20, 2019Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage…
- 10220097Nov 20, 2019Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
- 10169249Nov 20, 2019Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
- 10169245Nov 20, 2019Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
- 10139596Sep 3, 2014Part Description: Insulator on Lever Assy Manual Valve - Valve Body - RWD Transmission Issue Description: The manual valve insulator, attaching rivet and instruction sheet are…
- 10139595Sep 3, 2014Part Description: Insulator in Lever Assembly - Valve Body - Trans Issue Description: The manual valve insulator, attaching rivet and an instruction sheet are now available as a…
Body and structure: other model years
| Year | Complaints | Share of year |
|---|---|---|
| 2012 | 5 | 1% |
| 2011 | 2 | 1% |
| 2010 | 1 | 1% |
| 2009 | 2 | 2% |
| 2008 | 2 | 1% |
| 2007 | 4 | 2% |
| 2006 | 4 | 2% |
| 2005 | 2 | 1% |
| 2004 | 9 | 4% |
| 2003 | 53 | 19% |
| 2002 | 9 | 20% |
| 2001 | 31 | 24% |
| 2000 | 9 | 16% |
| 1999 | 18 | 17% |
| 1998 | 3 | 3% |
| 1997 | 5 | 4% |
| 1996 | 11 | 9% |
| 1995 | 3 | 3% |
| 1994 | 4 | 6% |
| 1993 | 1 | 5% |
Other parts of the 2002 Dodge RAM 3500
9 complaintsSteering
8 complaintsSuspension
5 complaintsTransmission and drivetrain
5 complaintsAir bags
4 complaintsBrakes
4 complaintsOther or unknown
4 complaintsElectrical system
2 complaintsEngine cooling
2 complaintsTires
2 complaintsEngine
1 complaintsLatches, locks and linkages
1 complaints
← All problems reported for the 2002 Dodge RAM 3500
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 27, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology