2012 Dodge RAM 4500 Technical Service Bulletins

263 technical service bulletins (TSBs) are on record for the 2012 Dodge RAM 4500. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10149006Aug 6, 2015Engine cooling. Radiator If vehicle comes in for transmission fluid leaking from trans-oil cooler fittings on the radiator, please check the following before replacing the radiator/cooler:~ 1. Remove both of the transmission lines from the cooler?s top/bottom flared fittings on the radiator. ~ 2. Loosen the hex nut on the top flared fitting on the radiator tank.~ 3. Torque the top flared fitting to 235 +/- 15 Lb-In.~ 4. Torque hex…
• 10149005Aug 5, 2015Steering. Pump - Power Steering Hydraulic NOTE: This Tech Tip is for gasoline engine JK vehicles only, manufactured before August 26, 2015. If the power steering pump is being replaced because the power steering fluid flow or pressure readings are below specification, the power steering fluid reservoir and cap assembly should also be replaced. Power steering reservoir and cap assembly 52126151AG or later should be used.
• 10149004Aug 4, 2015Engine, Engine cooling. Camshaft Position Sensor If replacing a camshaft position sensor for P0340, P0344, P0345, P0349, P0365, P0369, P0390 or P0394 fault codes, please review information below and contact Tom Nies on his cell phone: (248) 494-0187. If no response is received within 15 minutes, please continue with repair.
• 10149003Aug 3, 2015Engine cooling, Equipment. Evaporative System Integrity Monitor switch (ESIM) Prior to replacing this component on a 2015 Dodge Journey (JC), please call Bob Bruni at cell (248) 736-8958. If a response is not received within 15 minutes, then continue with the necessary repair.
• 10149002Aug 2, 2015Seats. Element Assy- Heated Seat If any of the Front Heated Seats are Inoperable. Call Mike Wicker at cell (248) 821- 9350 with the Fault Code, so we can determine true root cause. If your call is not returned within 15 minutes, please continue with the repair
• 10149000Aug 1, 2015Seats. Seat belt retractor - rear seat center Prior to ordering this part, call Gary Gebski at (248) 807-5874. If no response in 15 minutes, proceed with ordering the part
• 10148946Aug 1, 2015Equipment. Warranty Operations Newsletter Volume 1, Issue 6
• 10150546Apr 18, 2015Equipment, Transmission and drivetrain. RBZ Or RHB Radio Software Enhancements This bulletin involves upgrading the software on the RBZ or RHB Radio. The customer may experience one or more of the following. ? When changing the language on the radio, the navigation may still display English. ? Help prevent navigation lockup. ? Ghost image of the vehicle?s brand logo on the display screen. ? Digital photos loaded onto the hard drive intermittently get…
• 10057948Mar 1, 2015Engine cooling. This tsb contains an owner notification letter. See document search button for owners letter. Fiat chrysler 2011-2012 ram truck cab chassis (3500 series), (4500/5500 series). The coolant hose bundles for the def and all hose clamps related must be replaced.
• 10223599Feb 11, 2015Engine cooling. Part Description: Valve Body Assembly Issue Description: Valve body design was changed between 2010MY and 2011MY applications. To prevent mix matching valve bodies and solenoid packs the connectors are color coded.~ Valve bodies with a white connector can be used on 2010, 2009, 2008..., model years. Valve bodies with a gray connector can only be used on 2011, 2012, 2013..., model years.~ Solenoid packs with a white…
• 10229900Dec 15, 2014Brakes. Front And/Or Rear Brake Noise (Squeal) This bulletin involves replacing the front and rear brake pads and rear rotors to correct a brake squeal condition. The customer may experience a squealing noise during braking coming from the front and/or rear the vehicle.
• 10221068Dec 15, 2014Back-over prevention (rear camera), Brakes. Front And/Or Rear Brake Noise (Squeal) This bulletin involves replacing the front and rear brake pads and rear rotors to correct a brake squeal condition. The customer may experience a squealing noise during braking coming from the front and/or rear the vehicle.
• 10139898Dec 15, 2014Brakes. Front And/Or Rear Brake Noise (Squeal) This bulletin involves replacing the front and rear brake pads and rear rotors to correct a brake squeal condition. The customer may experience a squealing noise during braking coming from the front and/or rear the vehicle.
• 10061866Dec 15, 2014Brakes. Summary to be provided on a future date.
• 10218178Nov 5, 2014Engine cooling, Transmission and drivetrain. Part Description: Thermostat, Engine Issue Description: Important! There has been an application change to the Cummins turbo diesel thermostat.
• 10139712Nov 5, 2014Engine cooling. Part Description: Thermostat, Engine Issue Description: Important! There has been an application change to the Cummins turbo diesel thermostat.
• 10229936Oct 23, 2014Equipment. RBZ Or RHB Radio Software Enhancements
• 10139800Oct 23, 2014Equipment. RBZ Or RHB Radio Software Enhancements This bulletin involves upgrading the software on the RBZ or RHB Radio. The customer may experience one or more of the following. When changing the language on the radio, the navigation may still display English. Help prevent navigation lockup. Ghost image of the vehicle?s brand logo on the display screen. Digital photos loaded onto the hard drive intermittently get lost…
• 10229935Oct 1, 2014Equipment. RBZ Or RHB Radio Software Enhancements
• 10139767Oct 1, 2014Equipment. RBZ Or RHB Radio Software Enhancements This bulletin involves upgrading the software on the RBZ or RHB Radio. The customer may experience one or more of the following. ? When changing the language on the radio, the navigation may still display English. ? Help prevent navigation lockup. ? Ghost image of the vehicle?s brand logo on the display screen. ? Digital photos loaded onto the hard drive intermittently get…
• 10221029Sep 19, 2014Fuel system. Diesel Exhaust Fluid This bulletin provides information regarding the Diesel Exhaust Fluid (DEF) vehicle delivery fill guidelines.
• 10139749Sep 19, 2014Engine cooling, Fuel system. Diesel Exhaust Fluid This bulletin provides information regarding the Diesel Exhaust Fluid (DEF) vehicle delivery fill guidelines.
• 10064541Sep 19, 2014Engine cooling. Summary to be provided on a future date.
• 10139680Aug 1, 2014Equipment. STAR receives on average 1,000 contacts per day ? that?s 300,000 annual contacts for technical assistance. This same month last year we had over 40,000 open aged > 5 days tickets. As a result of focused efforts to verify vehicles are repaired and close tickets the number is now at just under 7,000 tickets.
• 10229871Apr 23, 2014Electrical system. Dielectric Grease This product is no longer approved for use on ignition coil and spark plug boots. Current plug boot material(silicone) is not compatible with this grease and can cause deterioration over time.
• 10218783Apr 23, 2014Electrical system. Dielectric Grease This product is no longer approved for use on ignition coil and spark plug boots. Current plug boot material(silicone) is not compatible with this grease and can cause deterioration over time.
• 10217942Apr 23, 2014Electrical system. Dielectric Grease This product is no longer approved for use on ignition coil and spark plug boots. Current plug boot material(silicone) is not compatible with this grease and can cause deterioration over time.
• 10137000Mar 12, 2014Fuel system. Cummins 6.7L Turbo Diesel Common Diagnostic Process New 6.7L Cummins®Turbo Diesel Common Diagnostic Process is now available as part of the standard diagnostic process located in TechCONNECT>Service Info.
• 10063268Mar 12, 2014Engine. Summary to be provided on a future date.
• 10064542Dec 3, 2013Engine cooling. Summary to be provided on a future date.
• 10069152Nov 29, 2013Transmission and drivetrain. Summary to be provided on a future date.
• 10062142Aug 14, 2013Equipment, Electrical system. Summary to be provided on a future date.
• 10052923Aug 1, 2013Body and structure, Suspension. Dodge: see document search button for owner letter. On some trucks, the track bar to frame bolt, on front suspensions have incorrect length and could cause bolt, while driving, to break and/or fall out, with a loss of directional control. Models 2013 ram 4500, 5500 cab chassis.
• 10220404Jun 6, 2013Air bags, Transmission and drivetrain. New Safety Recall Advanced Communication ? N26060613 Chrysler Group LLC (Chrysler) announced a safety recall on certain 2012 model year (DP) 4500/5500 series RAM 4x4 Trucks. Some of the above trucks may have a front axle with improper axle tube-to-differential housing welds. If the axle tube welds fail, the front axle differential housing could rotate relative to the axle tubes. This could cause the front propeller…
• 10189172Jun 6, 2013Air bags, Transmission and drivetrain. New Safety Recall Advanced Communication ? N26060613 Chrysler Group LLC (Chrysler) announced a safety recall on certain 2012 model year (DP) 4500/5500 series RAM 4x4 Trucks. Some of the above trucks may have a front axle with improper axle tube-to-differential housing welds. If the axle tube welds fail, the front axle differential housing could rotate relative to the axle tubes. This could cause the front propeller…
• 10216003May 22, 2013Brakes, Electrical system, Equipment. Part Description: Integrated Trailer Brake Module Issue Description: Before replacing an Integrated Trailer Brake Module (ITBM) please review the following items.~ 1. The ITBM does not control the trailer lights. If the trailer lights are not working, do not change the ITBM.~ 2.
• 10215990May 22, 2013Engine cooling. Cummins 6.7L Turbo Diesel Common Diagnostic Process New 6.7L Cummins®Turbo Diesel Common Diagnostic Process is now available as part of the standard diagnostic process located in TechCONNECT>Service Info.
• 10188698May 22, 2013Electrical system, Equipment. Part Description: Integrated Trailer Brake Module Issue Description: Before replacing an Integrated Trailer Brake Module (ITBM) please review the following items.~ 1. The ITBM does not control the trailer lights. If the trailer lights are not working, do not change the ITBM.~ 2.
• 10188685May 22, 2013Equipment, Engine cooling. Cummins 6.7L Turbo Diesel Common Diagnostic Process New 6.7L Cummins®Turbo Diesel Common Diagnostic Process is now available as part of the standard diagnostic process located in TechCONNECT>Service Info.
• 10136876May 22, 2013Other or unknown, Electrical system. Part Description: Integrated Trailer Brake Module Issue Description: Before replacing an Integrated Trailer Brake Module (ITBM) please review the following items.~ 1. The ITBM does not control the trailer lights. If the trailer lights are not working, do not change the ITBM.~ 2.
• 10136863May 22, 2013Engine cooling, Fuel system. Cummins 6.7L Turbo Diesel Common Diagnostic Process New 6.7L Cummins®Turbo Diesel Common Diagnostic Process is now available as part of the standard diagnostic process located in TechCONNECT>Service Info.
• 10215820Apr 24, 2013Steering, Equipment. For 2010 model year and newer, the BTSI solenoid is part of the bracket assembly that mounts to the steering column. Common solenoid and bracket assy part numbers are 05057506AD and 05057507AB. Please check your part for correct application. (Prior to 2010, the solenoid was part of the shift cable.)
• 10188653Apr 24, 2013Equipment, Electrical system, Steering. For 2010 model year and newer, the BTSI solenoid is part of the bracket assembly that mounts to the steering column. Common solenoid and bracket assy part numbers are 05057506AD and 05057507AB. Please check your part for correct application. (Prior to 2010, the solenoid was part of the shift cable.)
• 10216452Mar 29, 2013Electrical system, Brakes. Flash: Hands Free Module Customer Satisfaction Enhancements This Bulletin involves performing a USB service flash of the Hands Free Module (HFM). The customer satisfaction enhancements are included with this software release:After the HFM has been updated it will receive these enhancements. Reduced ?Device Reading? wait time after connecting a device to the remote USB port. Call / Dial separation improves upon…
• 10136522Mar 29, 2013Equipment. Flash: Hands Free Module Customer Satisfaction Enhancements This Bulletin involves performing a USB service flash of the Hands Free Module (HFM). The customer satisfaction enhancements are included with this software release:After the HFM has been updated it will receive these enhancements. Reduced ?Device Reading? wait time after connecting a device to the remote USB port. Call / Dial separation improves upon…
• 10129006Mar 29, 2013Electrical system. Flash: Hands Free Module Customer Satisfaction Enhancements This Bulletin involves performing a USB service flash of the Hands Free Module (HFM). The customer satisfaction enhancements are included with this software release:After the HFM has been updated it will receive these enhancements. Reduced ?Device Reading? wait time after connecting a device to the remote USB port. Call / Dial separation improves upon…
• 10129008Mar 20, 2013Equipment. 82212076, 82203694 - Fabric Cleaner This "fabric cleaner" is not intended for sale in California, the otc states (Connecticut, Delaware, Massachusetts, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Virginia, and Washington dc), and some ladco states (Illinois, Michigan, and Ohio).
• 10216270Mar 6, 2013Transmission and drivetrain, Engine, Electrical system. FLASH: Diagnostic and System Enhancements This bulletin involves selectively erasing and reprogramming the Engine Control Module (ECM) with new software. Cab chassis trucks equipped with a 6.7L Cummins diesel have a number of software improvements available.
• 10136480Mar 6, 2013Engine cooling, Fuel system, Electrical system. FLASH: Diagnostic and System Enhancements This bulletin involves selectively erasing and reprogramming the Engine Control Module (ECM) with new software. Cab chassis trucks equipped with a 6.7L Cummins diesel have a number of software improvements available.
• 10128984Mar 6, 2013Electrical system. FLASH: Diagnostic and System Enhancements This bulletin involves selectively erasing and reprogramming the Engine Control Module (ECM) with new software. Cab chassis trucks equipped with a 6.7L Cummins diesel have a number of software improvements available.

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