2020 GMC Sierra 2500 Technical Service Bulletins

1,392 technical service bulletins (TSBs) are on record for the 2020 GMC Sierra 2500. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10178400May 15, 2020Transmission and drivetrain. Service Update (Population Expansion). Certain vehicles may have a condition where the transmission enters a neutral state when the internal range sensor (IRS) fault is active. Dealers are to reprogram the transmission control module.
• 10176318May 15, 2020Equipment. This Preliminary information communicates an XM service concern of no audio at startup until a channel change and directs to contact XM for direct support.
• 10176814May 14, 2020Transmission and drivetrain. Service Update - Certain vehicles may have a condition where the transmission enters a neutral state when the internal range sensor (IRS) fault is active. Dealers are to reprogram the transmission control module.
• 10176316May 13, 2020Electrical system. This Preliminary information communicates to the dealer an issue where a module configuration function is missing from GDS2 scan tool. Dealer is instructed to manually buid the vehicle in GDS2 and perform the function until software update is available.
• 10176315May 13, 2020Electrical system. This Preliminary information communicates Some customers may comment that the SES lamp is illuminated or was Illuminated and turned off. During inspection Technician may notice DTC P1682 (Ignition 1 Switch Circuit 2) active or stored in history. DTC?s P0101, P0689. P16A7 or P16BC may also be active or stored in history. Additionally, vehicle may have been into the dealer on a prior service visit and had the MAF…
• 10176313May 13, 2020Tires. This Preliminary Information communication provides information to the technician that some owners of Heavy Duty Trucks and Utilities may ask if they can lower their tire pressures. Tire pressures being set to the "Tire and Loading Label" will ensure the safe handling and ride characteristics of the truck and should not be lowered.
• 10176656May 12, 2020Electrical system. This engineering information (EI) is requesting information from technicians to perform the check list provided and contact the engineer listed in regards to Shift to Park Message on Drivers Information Center (DIC) (ONLY On Push Button Ignition), Unable to Remove Key from Ignition Cylinder and/or Difficult to Shift Out of Park.
• 10176655May 12, 2020Electrical system. This engineering information (EI) is requesting information from technicians to perform the checklist provided and contact the engineer listed in regards to Shift to Park Message on Drivers Information Center (DIC) (ONLY On Push Button Ignition), Unable to Remove Key from Ignition Cylinder and/or Difficult to Shift Out of Park.
• 10176813May 11, 2020Equipment. Customer Satisfaction Program - Certain 2020 Chevrolet Silverado HD and GMC Sierra HD vehicles were intended to include a high idle feature, (RPO UF3). Equipment not included on the vehicle is required for the ?high idle? feature to function properly. Because the vehicle does not have the required equipment, this feature cannot be activated and will not be available for use. Dealers will issue the customer a…
• 10176812May 8, 2020Wheels, Suspension. Customer Satisfaction Program - Vehicles may have been built with 3500 series single rear wheel leaf springs. In service, if a single leaf spring were to be replaced, a 2500 series spring could be installed which would cause the vehicle to have mismatching springs. Dealers are to replace with the correct rear leaf springs.
• 10176309May 8, 2020Electrical system, Transmission and drivetrain. This Preliminary Information communication advises the technician that the customer may experience a 2-3 slip or flare after the vehicle has been sitting for a period of time. Technician can update the Transmission Control Module if working on a model year 2007. On all other model years dealer should communicate to the customer this condition is a normal operating characteristic of their vehicle.
• 10176307May 8, 2020Transmission and drivetrain. This Preliminary information communicates diagnostic tips on finding root cause of a hoot noise. If the technician confirms the hoot noise is only present while the torque converter clutch is applying the technician should advise the customer that the noise will diminish over mileage and should dissipate after 3,000 ? 4,000 miles of driving and does not pose a durability concern.
• 10176644May 7, 2020Equipment. This informational bulletin provides the dealership with how to prep a vehicle for delivery to the customer to aid in higher CSi scores.
• 10176646May 6, 2020Equipment, Electrical system. This informational bulletin includes information on Interior Cleaning - Instrument Panel (IP), Hard or Plastic Surfaces, Seats, Carpet, Leather, Vinyl, Fabric Cleaner, Stain Remover, Restorer - Product Availability.
• 10176632May 5, 2020Fuel system, Engine. This informational bulletin explains to the tech on how to order a new fuel injector by matching the part number on the part and ordering it from the EPC.
• 10176631May 5, 2020Electrical system, Engine. This informational bulletin provides information for dealers/technicians on Glow Plug Control Module Update.
• 10176630May 4, 2020Engine cooling, Electrical system. This informational bulletin provides a way for the technician to identify if the ECM has been modified.
• 10176624May 4, 2020Engine cooling. This informational bulletin advises the technician to not replace the TMAP sensor, clean it using air or harsh chemicals but allow time for the sensor to thaw.
• 10175854Apr 30, 2020Equipment. This informational bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before sold (prepping) to the customer.
• 10174869Apr 30, 2020Electrical system. This Preliminary information communicates diagnostic tips when trying to root cause a SES MIL with DTC's B2B0D and B2B0E. Main cause is aftermarket electrical devices spliced into the ignition main fuses.
• 10175850Apr 29, 2020Tires, Equipment. This Warranty Administration bulletin is for information on General Motors New Vehicle Tire Warranty Program (U.S. Dealers Only).
• 10175853Apr 28, 2020Equipment. This informational bulletin includes information on Interior Cleaning - Instrument Panel (IP), Hard or Plastic Surfaces, Seats, Carpet, Leather, Vinyl, Fabric Cleaner, Stain Remover, Restorer - Product Availability.
• 10175773Apr 28, 2020Equipment, Body and structure. This informational bulletin is advising dealers to replace the grilles due to rust.
• 10174860Apr 27, 2020Engine cooling. This Preliminary information communicates the possibility of dtc P12A6 with the possibility of a crank no start or extended crank concern.
• 10174859Apr 27, 2020Electrical system. This Preliminary Information communication provides information to the technician about vehicles that the speedometer needle appears to be inaccurate. Dealer should advise the customer the specification for speedometer needle accuracy is +/- 2 MPH at any given speed when looking straight at the needle.
• 10175858Apr 20, 2020Equipment, Transmission and drivetrain. This engineering information (EI) is requesting information from technicians to perform the check list provided and contact the engineer listed in regards to a Service 4WD message being visible on the driver information center (DIC).
• 10175758Apr 20, 2020Equipment, Seat belts. This technical bulletin provides repair information to correct a customer concern of hearing a rattle noise from driver or passenger seat belt.
• 10175756Apr 20, 2020Electrical system, Equipment. This Technical bulletin provides service procedure information for dealers/technicians on Radio Software Version V135116 Over-the-Air Update.
• 10174826Apr 17, 2020Engine cooling. This Preliminary information communicates the possibility of dtc P12A6 with the possibility of a crank no start or extended crank concern.
• 10175855Apr 14, 2020Equipment, Body and structure. This preliminary informational bulletin provides information to dealership personnel which may be helpful when addressing underbody component corrosion with customers.
• 10174818Apr 14, 2020Electronic stability control. This Preliminary Information communication provides information to the technician about vehicles that have an unwanted Stability Activation and/or a Service Stability message on the Driver Information Center. Technician may find a Diagnostic Trouble Code C0710. Technician should inspect for vehicles modifications before any in-depth diagnostics are performed.
• 10175766Apr 9, 2020Electrical system, Equipment. This technical bulletin provides repair information to correct a customer concern of Blank Radio Display or No Audio.
• 10175762Apr 7, 2020Engine, Electrical system. This technical bulletin provides a procedure to check the oil level for correct reading and oil pressure switch is in working order.
• 10175761Apr 7, 2020Engine, Electrical system. This informational bulletin explains why more DEF is being used in diesel engines due to new emission standards.
• 10175747Apr 6, 2020Body and structure. This technical bulletin provides repair information to correct a customer concern of water found in rear interior of cab due to water leak at rear sliding window.
• 10174304Mar 31, 2020Equipment. This warranty administration bulletin explains to the technician that when using wiring repair labor operations, additional information may be needed when submitting Global Warranty transactions when doing wiring repairs.
• 10174448Mar 25, 2020Other or unknown. This engineering information (EI) is requesting information from technicians to perform the checklist provided and contact the engineer listed in regards to a Check Trailer Message on Drivers Information Center (DIC) and/or F74, F82 Fuses Blown.
• 10174446Mar 24, 2020Equipment. This engineering information (EI) is requesting information from technicians to perform the check list provided and contact the engineer listed in regards on a Service 4WD message being visible the driver information center (DIC).
• 10174276Mar 24, 2020Electrical system, Equipment. This Technical bulletin provides service procedure information for dealers/technicians on Radio Software Version V135116 Over-the-Air Update.
• 10174302Mar 20, 2020Equipment. This informational bulletin provides information on interior cleaning products and what is offered to clean the interiors of GM vehicles.
• 10173714Mar 20, 2020Brakes, Electrical system. This Preliminary Information communication provides information to the technician on how to diagnose and repair vehicle that may have a "Check Trailer Wiring" or "Service Trailer Brake System? message on the Driver Information Center when a trailer is connected to the vehicle. Diagnostic Trouble Code C1114 set in the Chassis Control Module. Chassis Control Module has to determine the type of trailer brake system…
• 10174303Mar 18, 2020Equipment. This warranty administration bulletin provides policy information for courtesy transportation and roadside assistance programs.
• 10174282Mar 18, 2020Latches, locks and linkages, Electrical system. This technical bulletin provides repair information to correct a customer concern of the pickup box power endgate may not open on initial press, or may not open at all.
• 10174305Mar 17, 2020Engine cooling. This informational bulletin explains the normal noises an engine may make when the ambient temperature outside is cold or the vehicle has sat for a few hours.
• 10174278Mar 17, 2020Transmission and drivetrain. This technical bulletin provides a procedure to replace the transmission shifter control if found the cause of the condition.
• 10173706Mar 17, 2020Electrical system. This Preliminary information communicates that there is software update available for the TCCM to correct a software anomaly.
• 10173705Mar 17, 2020Electrical system. This Preliminary information communicates that there is software update available for the TCCM to correct a software anomaly.
• 10174088Mar 13, 2020Electrical system. This informational bulletin provides information for dealers/technicians on Accessory Rear Seat Infotainment (RSI) Shuts Off, Coinciding with Closing of Door or Liftgate.
• 10173681Mar 9, 2020Tires. This Preliminary Information communication provides information to the technician about vehicles with tire sidewall irregularities. This is a visual condition that will not affect durability, reliability or performance of the tires. Dealer should communicate to the customer that slight sidewall indentations are a common characteristic of radial tire construction.
• 10173680Mar 9, 2020Suspension. This Preliminary Information communication provides information to the technician with the steps to diagnosis and repair vehicles with various handling, vehicle dynamics concerns, noises from the suspension or underbody, or issues related to damaged suspension components. Before any in-depth diagnostics are performed, be aware that various issues could occur if the vehicle has been modified and inform the customer…

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