2011 GMC Sierra 3500 Technical Service Bulletins

820 technical service bulletins (TSBs) are on record for the 2011 GMC Sierra 3500. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10161929May 8, 2019Equipment. This warranty administration bulletin provide policy information to cover GM's policy on performing GM covered vehicle services and maintenance on vehicles originating/sold in Canada.
• 10161907May 2, 2019Equipment. This informational bulletin provides information for dealers/technicians on Use of Dealer Case Management (DCM) and Being Prepared for Contacting U.S. Technical Assistance (TAC).
• 10160700Apr 30, 2019Equipment. This Preliminary Information document advises technicians that a condition may occur with the listed vehicles where the radio clock may not display the time. Dealer technicians are advised of a temporary proicedure to get the clock to display until Engineering has developed the permanent repair. The listed Cadillac and Corvette RPO codes do not have a temporary repair at this time as Engineering continues to work…
• 10160683Apr 23, 2019Equipment. This Preliminary Information document advises technicians that a condition may occur with the listed vehicles where the radio clock may not display the time. Dealer technicians are advised of a temporary proicedure to get the clock to display until Engineering has developed the permanent repair. The listed Cadillac and Corvette RPO codes do not have a temporary repair at this time as Engineering continues to work…
• 10160682Apr 23, 2019Visibility (wipers, defrost, mirrors). This Preliminary Information communication advises the technician the steps on diagnosing the concern. Customer's sunroof operation intermittent, bind, noise, auto-reverse, and/or water leaks.
• 10158861Mar 22, 2019Equipment, Electrical system. This informational bulletin provides information for the IPC odometer programming method quick reference guide.
• 10156942Mar 20, 2019Equipment, Electrical system, Transmission and drivetrain. This Preliminary Information communication provides information to the technician that the Serial Data Gateway Module (SDGM) may report "Crash Sense Failed" and the 300v Hybrid Battery Contactors will remain open until the Hybrid Powertrain Control Module's (HPCM) High Voltage (HV) DTCs are reset. And How to Reset.
• 10156912Mar 6, 2019Engine cooling, Engine. This Preliminary Information communication provides information to the technician on the steps to diagnose and repair vehicles that may have a Service Engine Soon Malfunction Indicator Lamp on at low mileage. Technician may find Diagnostic Trouble Codes P0420 and or P0430 stored. Technician should be advised that the catalytic converter efficiency Diagnostic Trouble Codes P0420 and P0430 are disabled for the first…
• 10154323Feb 25, 2019Wheels. This Preliminary Information communication provides information to the technician about vehicles that have a vibration at highway speed. Technician will need to replace the wheel for a rolled lip of aluminum in the hub opening.
• 10154312Feb 21, 2019Transmission and drivetrain. This Preliminary Information communication provides information to the technician that a whine noise heard from the automatic transmission fluid pan hear with the the key on and engine off, or for up to one minute after the vehicle has been shut off should be deemed a normal characteristic.
• 10154306Feb 19, 2019Engine cooling. This Preliminary information communicates to the technician the need to inspect the induction system for potential icing issues in very cold ambient temperatures. To allow the ice to melt so that it can be drained from the related components. That any of the listed DTC's may set with or without poor engine performance.
• 10154299Feb 18, 2019Engine cooling. This Preliminary information communicates information that will need to be provided to TAC to aid in diagnosing if a vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D
• 10154289Feb 8, 2019Equipment. This Preliminary Information document advises technicians that a condition may occur with the listed vehicles where the radio clock may not display the time. Dealer technicians are advised to contact General Motors TAC for further instructions for a temporary repair until Engineering has developed the permanent repair. The listed Cadillac and Corvette RPO codes do not have a temporary repair at this time as…
• 10154272Feb 5, 2019Engine cooling, Electrical system. This Preliminary Information communication advises New model Features. It covers updates in the programing from the 2008 to the new models of 2010-2011. The engine can auto stop in reverse. New aux pump connector design. Also coves Software changes to improve Shift feel.
• 10154628Jan 31, 2019Equipment. This informational bulletin provides information for dealers/technicians on Use of Dealer Case Management (DCM) and Being Prepared for Contacting U.S. Technical Assistance (TAC).
• 10154625Jan 31, 2019Equipment. This informational bulletin provides information on comebacks prevention information and using customer concern verification sheets (CCVS).
• 10207719Jan 28, 2019Engine, Electrical system, Equipment. Special Coverage. On some vehicles equipped with a 6.6L Duramax Diesel engine (RPO LML, LGH) the malfunction indicator lamp (MIL) may illuminate due to a condition with the glow plugs. When diagnosed, replacement of one of the engines glow plugs may be required. No drivability issues are generally associated with this issue, but harder starting in cold ambient temperatures may be noted. Dealers are to replace the…
• 10154629Jan 18, 2019Electrical system. This warranty admin bulletin explains to the technician additional information may be needed when submitting transactions when doing wiring repairs.
• 10154627Jan 14, 2019Equipment. This warranty administration bulletin provides policy information on required operating procedures.
• 10154605Dec 17, 2018Suspension. This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer?s vehicles that exhibit vibration conditions without utilizing the support of General Motors Technical Assistance Center.
• 10154604Dec 17, 2018Engine cooling. This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency…
• 10154601Dec 17, 2018Body and structure. This Preliminary Information communication provides information to the technician about vehicles that may have slack in one of the tailgate cables. Technician should not replace any parts for this concern. Please communicate to the customer this condition is a normal operating characteristic of their vehicle.
• 10154595Dec 13, 2018Electrical system. This Preliminary Information communication provides steps the technician will take to repair a no crank/no start concern with a diagnostic trouble code of B009F in the Serial Data Gateway Module equipped with Regular Production Option code HP2. The vehicle may exhibit a no crank or no start, or a Service Hybrid message with no codes. The technician will inspect the High Voltage Circuit Impact Detection sensor for…
• 10154593Dec 13, 2018Transmission and drivetrain. This Preliminary Information communication advises the technician that vehicles to look for debris in the valve bodu for codesP0751, P0752, P0756, P0757, P0776, P0777, P0796, P0797, P2714 or P2715, And to review the date code on the Transmission control module.
• 10154575Dec 10, 2018Transmission and drivetrain. This Preliminary information communicates to the dealers not to over look a possible leak from the Yoke,
• 10154572Dec 7, 2018Equipment. This Preliminary information communicates of a program update to fix a bump when stopping
• 10154566Dec 6, 2018Engine cooling. This Preliminary information communicates to the technician the need to inspect the induction system for potential icing issues in very cold ambient temperatures. To allow the ice to melt so that it can be drained from the related components. That any of the listed DTC's may set with or without poor engine performance.
• 10154554Dec 3, 2018Fuel system. This Preliminary Information communication advises the technician that a P0C28 will not cause a No Crank. also covers a Serail number for bad Aux pump module
• 10154552Dec 3, 2018Engine cooling. This preliminary information document communicates a tip on the way to diagnose possible induction or exhaust air leaks using the evaporative emission cart smoke machine and ultrasonic leak detector tools.
• 10147382Oct 16, 2018Engine cooling. This Preliminary Information communication provides information to the technician about vehicles that have a Service Engine Soon Malfunction Indicator Lamp on, engine misfire, and/or engine noise. Technician may find Diagnostic Trouble Codes P0300-P0308.
• 10145500Sep 19, 2018Electronic stability control. This Preliminary Information communication provides information to the technician about vehicles that have an unwanted Stability Activation and/or a Service Stability message on the Driver Information Center. Technician may find a Diagnostic Trouble Code C0710. Technician should inspect for vehicles modifications before any in-depth diagnostics are performed.
• 10145486Sep 14, 2018Suspension. This Preliminary Information communication provides information to the technician with the steps to diagnosis and repair vehicles with various handling, vehicle dynamics concerns, noises from the suspension or underbody, or issues related to damaged suspension components. Before any in-depth diagnostics are performed, be aware that various issues could occur if the vehicle has been modified and inform the customer…
• 10144449Aug 8, 2018Engine cooling. This Preliminary Information communication provides information to the technician that some vehicle may have an “Exhaust Fluid Quality Poor” on the Driver Information Center or a diesel exhaust fluid warning lamp on or other exhaust fluid quality related concerns. Technician will inspect the diesel exhaust fluid for contamination.
• 10143789Jul 31, 2018Wheels. This Preliminary Information communication provides information to the technician about vehicles that have raised dents or ripple appearance in the side outer panel of the cargo box around the perimeter of the wheel house opening. Technician should first access the rear of the inner wheelhouse area through the tail lamp cavity and the front of the wheelhouse from under the vehicle, and coat the inner hem of the…
• 10143785Jul 30, 2018Fuel system. This Preliminary Information communication provides information to the technician about vehicles that may have a hard start, no start, rough running, or low fuel pressure. Technician may find Diagnostic Trouble Codes P0087, P0088, P0191 and P128E during the inspection. If during the inspection of the fuel system contamination is found the complete fuel system will need to be cleaned and flushed. After the fuel…
• 10143773Jul 23, 2018Transmission and drivetrain. This Preliminary Information communication provides information to the technician about vehicles that have a random bump, chuggle, or fishbite sensation when crowding the throttle slightly with the Torque Converter Clutch on while cruising at 35-60 miles per hour. Technician should follow all published Service Information diagnostics if the concern is repaired compare to a like vehicle with the same options.
• 10143757Jul 9, 2018Transmission and drivetrain. This Preliminary information communicates to the dealer technician thatLight Duty Trucks equipped with automatic transmissions and 4 wheel drive may exhibit a condition of grinding/ratcheting type noise when shifting the automatic transmission into park while the transfer case is in 4 wheel drive low (4LO) range. Dealers technician's are advised this condition should be deemed a normal characteristic of 4WD low…
• 10143448Jun 19, 2018Engine cooling, Fuel system. This Preliminary Information communication provides information to the technician that some vehicle may have an “Exhaust Fluid Quality Poor” on the Driver Information Center or a diesel exhaust fluid warning lamp on or other exhaust fluid quality related concerns. Technician will inspect the diesel exhaust fluid for contamination.
• 10143447Jun 18, 2018Fuel system, Engine cooling. This Preliminary Information communication provides information to the technician about vehicles that may have a hard start, no start, rough running, or low fuel pressure. Technician may find Diagnostic Trouble Codes P0087, P0088, P0191 and P128E during the inspection. If during the inspection of the fuel system contamination is found the complete fuel system will need to be cleaned and flushed. After the fuel…
• 10141368May 22, 2018Equipment, Other or unknown. This Preliminary Information communication provides information to the technician about vehicles that have a Shudder, bounce, bucking from the rear of the truck while braking when towing a gooseneck or fifth wheel trailer. Technician will need to measure the actual truck and trailer weights, with the trailer loaded to the point that exhibits the condition.
• 10137526Apr 27, 2018Exterior lighting. This Preliminary Information communicates to techniciansthat the Daytime Running Lamps (DRL's) or the auto headlamps will not shut off when using the daytime running lamp disable switch (Which is part of the headlamp switch), if the vehicles was built for Canada (RPO Z49). These vehicles were built with different software that doesn't allow the DRL's or Auto headlamp to be shut off. Canada law prohibits…
• 10137202Mar 27, 2018Electrical system. This Preliminary Information communication provides information to the technician about vehicles that the speedometer needle appears to be inaccurate. Dealer should advise the customer the specification for speedometer needle accuracy is +/- 2 MPH at any given speed when looking straight at the needle.
• 10137182Mar 12, 2018Engine cooling. This Preliminary Information communication provides information to the technician of a complaint of a sag or hesitation when accelerating. The concern is present when coasting at low speeds of less than 15 miles per hour and then aggressively applying the throttle, or after making a hard stop followed by an aggressive throttle.
• 10137171Mar 5, 2018Equipment, Electrical system. This Preliminary Information communication advises the technician about key and theft information for Fleet Vehicles equipped with RPO 6E2 or 6E8 and converting to fleet mode. Technician will need to ensure fleet vehicles with RPO 6E2 or 6E8 should be checked to verify that the Theft Deterrent Module is in fleet mode prior to attempting to add keys.
• 10129878Feb 9, 2018Suspension. This Preliminary Information communication provides information to the technician on the steps to help diagnose and repair vehicles with a rattle, squeak, clunk, thump, or bump. If published Service Information diagnostics do not lead to a repair for the concern. Technician should inspect the opposite side shock/strut for the cause of the concern.
• 10129093Jan 24, 2018Exterior lighting. This Preliminary Information communication provides information to the technician about vehicles that have a Service Engine Soon Malfunction Indicator Lamp on, engine misfire, and/or engine noise. Technician may find Diagnostic Trouble Codes P0300-P0308.
• 10129088Jan 23, 2018Brakes. This Preliminary Information communication advises the technician that the Hydro-Boost is not serviceable and will need to be replaced if the brake pedal moves or applies on its own at a full turn.
• 10129067Jan 16, 2018Fuel system, Back-over prevention (rear camera), Transmission and drivetrain. This Preliminary Information communication provides information to the technician on the steps to diagnose and repair vehicles that may have a no crank concern. Technician will need to check the valve train for movement when the engine is cranked. If the valve train is not moving while the crankshaft is moving the front cover will need to be removed to inspect for a sheared cam sprocket locator pin. If the cam…
• 10129057Jan 9, 2018Other or unknown, Fuel system. This Preliminary Information communication provides information to the technician about vehicles that have an oil leak shortly after a cold start when extremely low ambient temperatures are present. Technician will need to clean the area of the oil leak, clean and dry the PCV hoses, and replace the oil fill cap with part number 12589430.
• 10129053Jan 8, 2018Suspension, Wheels. This Preliminary Information communication provides information to the technician about vehicles that have a vibration at highway speed. Technician will need to replace the wheel for a rolled lip of aluminum in the hub opening.

← All problems reported for the 2011 GMC Sierra 3500