2014 GMC Sierra 3500 Technical Service Bulletins

820 technical service bulletins (TSBs) are on record for the 2014 GMC Sierra 3500. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10099460Sep 23, 2016Engine cooling, Engine. This preliminary information communication advises the technician that the 6.6l duramax, regular production option code lml/lgh, engine part number 12638505 parts restriction has ended. Dealer can order parts through the regular customer care and aftersales parts process.
• 10100046Sep 21, 2016Brakes, Engine, Transmission and drivetrain, Electrical system. This preliminary information communication provides information to the technician with the steps on diagnosing and repairing vehicles that may have unwanted grade braking, reduced engine power with no driver information center messages “ brake pedal override feature “, transmission busy or frequent shifting up or down, and diagnostic trouble codes p057b, p057c, and/or p057d may or may not be set.
• 10098467Sep 16, 2016Equipment. This preliminary information communication provides information to the technician about vehicles that the radio will not save xm favorites. Technician will need to replace the radio to address the concern.
• 10099981Sep 12, 2016Body and structure, Equipment. This preliminary information communication provides information to the technician about vehicles that have raised dents or ripple appearance in the side outer panel of the cargo box around the perimeter of the wheel house opening. Technician should first access the rear of the inner wheelhouse area through the tail lamp cavity and the front of the wheelhouse from under the vehicle, and coat the inner hem of the…
• 10099252Sep 9, 2016Engine. This preliminary information communication provides information to the technician about vehicles that have a malfunction indicator lamp on or engine misfire, rough idle, extended crank, or crank no start in some cases. Technician will need to perform published service information diagnostics. If technician finds carbon, an upper engine and valve cleaning should be performed.
• 10082412Aug 31, 2016Electrical system. This technical bulletin provides a procedure to check the cylinders for damaged pistons and determine if the use of aftermarket calibrations or performance parts may be the cause.
• 10083241Aug 30, 2016Electrical system. This preliminary information communication provides information to the technician about the use of j-35616-64b terminal test probe, replacement terminals, and terminated leads. The j-35616-64b is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (j-38125-620h) located in lear tray 7 part number 963716-2.
• 10082869Aug 29, 2016Engine. This informational bulletin provides additional information on how to install pistons and suggest what tools to use.
• 10083321Aug 16, 2016Suspension. This preliminary information communication provides information to the technician with the steps to diagnosis and repair vehicles with various handling, vehicle dynamics concerns, noises from the suspension or underbody, or issues related to damaged suspension components. Before any in-depth diagnostics are performed, be aware that various issues could occur if the vehicle has been modified and inform the customer…
• 10083080Aug 15, 2016Engine cooling. This preliminary information communication provides information to the technician about vehicles that may have low oil pressure message. Technician may also find a diagnostic trouble code p0521 in the engine control module. Technician should follow all published service information diagnosis.
• 10082865Aug 15, 2016Seat belts. This preliminary informational bulletin provides a procedure to reposition the front seat belt latch plate for concerns regarding the seat belt webbing or latch plate coming twisted.
• 10082822Aug 12, 2016Electrical system, Engine. This informational bulletin provides information on how to test a battery and what is needed to warranty a battery.
• 10082363Aug 12, 2016Equipment. This warranty administration bulletin provide policy on performing gm covered vehicle services and maintenance on vehicles originating/sold in canada.
• 10082406Aug 10, 2016Equipment. This technical bulletin provides a procedure to reprogram the rear entertainment media disc player using a provided dvd to correct the condition of the rear entertainment player freezes on start up menu due to a calibration concern.
• 10082863Aug 9, 2016Equipment, Electrical system. This informational bulletin provides information for ignition key, fob, key tags and key rings configuration for various vehicles and applying a qr code sticker or barcode sticker to the fob.
• 10082447Aug 8, 2016Engine cooling. This informational bulletin explains a possible normal whining noise from the balance shaft chain if the vehicle has less than 10,000 miles on it.
• 10082860Aug 3, 2016Equipment. This informational bulletin provides information on gm does not approve the use of “clipping” to repair collision damage to vehicles. Gm has not tested or validated a “clipped vehicle” repair; therefore, gm cannot endorse this type of repair or confirm the crash performance during a subsequent collision.
• 10083776Aug 2, 2016Electrical system. This preliminary information communication advises the technician on steps to perform to determine if the customer's battery drain concern is being caused by a known concern with bluetooth call transfer operation when exiting the vehicle. If the concern is duplicated at the dealer with the onstar led is still green after the vehicle is turned off and the bluetooth call was disconnected. Dealer should advises that…
• 10082861Aug 2, 2016Electrical system. This technical bulletin provides a procedure to remove the transport mode on message displayed in the dic due to vehicles shipped over long distances outside the u.s. And canada.
• 10082823Aug 2, 2016Engine cooling. This informational bulletin explains the use of diesel fuel additives in an engine, are not required unless the customer desires additives to prevent fuel concerns depending on fuel or temperature related conditions.
• 10082814Aug 2, 2016Engine. This informational bulletin provides information to gm dealers on the correct cleaning methods when cleaning engine gasket sealing surfaces.
• 10082820Aug 1, 2016Engine. This informational bulletins provides information on the intake manifold inspection/replacement after servere internal engine damage.
• 10082423Aug 1, 2016Engine cooling. This informational bulletin provides additional information about the def use and treatment of the fluid.
• 10100822Jul 11, 2016Engine. This informational bulletin provides the technician with what may happen to an engine due to lack of maintenance.
• 10089121Jun 29, 2016Tires, Equipment. This informational bulletin provides guidance to gm dealers when using gm approved tire force variation measurement equipment.
• 10089049Jun 29, 2016Body and structure. This technical bulletin provides a proedure to replace the door panels with newly desgined parts for vehicles with the condition of a broken trim panel around door handle.
• 10089222Jun 22, 2016Tires, Equipment. This informational provides information on slight or mild tire feathering and recommended practices.
• 10088863Jun 22, 2016Equipment, Engine cooling. This informational bulletin is a supplement to the duramax diesel coolant system fill and head gasket replacement procedure found in the service information.
• 10081047Jun 14, 2016Electronic stability control, Steering. This preliminary information communication provides information to the technician about adding steering stabilizer shock. A steering stabilizer is listed in the parts catalog group 6.865 (steering linkage shock absorber) and is available, but is not intended to address vibrations or brake pulsations.
• 10081022Jun 14, 2016Electrical system. This preliminary information communication advises the technician that ,when testing any circuit for open or resistance, it is imperative that all related terminal pin fit and tension be checked when the test steps require disconnection of the connector or component, prior to any component replacement. Always use the recommended terminal test tool during these tests.
• 10089247Jun 10, 2016Equipment. This informational bulletin provides information on the proper use of floor mats.
• 10097195Jun 8, 2016Equipment. This technical bulletin provides a procedure to inspect the air box and air filter seal and replace if necessary to correct a customer concern that the malfunction indicator light (mil) is illuminated due to excessive sand and/or debris entering the air filter box and bypassing the seal of the air filter causing damage to the ho2 sensor and the catalytic converter to become blocked with sand and debris particles.
• 10118547May 20, 2016Tires. This informational bulletin provides information on the temporary tire flat spotting condition.
• 10118546May 16, 2016Equipment. This informational bulletin provides information on a new U.S. dealer special tool loan program.
• 10118545May 16, 2016Electrical system, Equipment. This informational bulletin provides warranty policy information on revised wiring repair labor operations and required additional information.
• 10134545May 13, 2016Electrical system. This informational bulletin provides warranty information on accessory power outlet and trailer lighting fuse replacement.
• 10078874May 10, 2016Equipment. This preliminary information communication advises the technician that a noise or a vibration in the vehicle that seems to be abnormal may not have been there when the vehicle was purchased. Technician should look for non - general motors aftermarket accessories installed on the vehicle that can cause these issues.
• 10081221May 2, 2016Fuel system. This technical bulletin provides a procedure to inspect and replace necessary fuel components to correct a customer concern of hard start or a no start and dtcs p0087, p0088, p0191 or p128e set caused by the fuel system being contaminated with debris.
• 10078571May 1, 2016Equipment. This informational bulletin provide information on the product quality center (pqc) assembly replacement process.
• 10078569May 1, 2016Fuel system, Other or unknown. This informational bulletin provides information on vehicles designed to operate on gaseous fuels.
• 10083893Apr 27, 2016Equipment. This preliminary information communication advises the technician on the steps to diagnose and repair the concern of the radio is inopertive. New software has been released to correct this concern.
• 10083782Apr 27, 2016Engine, Electrical system. This preliminary information communication advises the technician on the steps to diagnose and repair the concern of black smoke when starting the vehicle after sitting.
• 10083513Apr 27, 2016Equipment. This preliminary information communication advises the technician on the steps to diagnose and repair the concern of receiving frequent "off route" messages while following turn by turn (tbt) route navigation. The technician is provided instructions for resetting the vehicle communication interface module for this concern.
• 10078749Apr 27, 2016Equipment. This preliminary information communication advises the technician on the steps to diagnose and repair the concern of the radio is inopertive. New software has been released to correct this concern.
• 10078745Apr 27, 2016Equipment. This preliminary information communication advises the technician on the steps to diagnose and repair the concern of receiving frequent "off route" messages while following turn by turn (tbt) route navigation. The technician is provided instructions for resetting the vehicle communication interface module for this concern.
• 10083073Apr 26, 2016Electrical system, Equipment. This preliminary information communication advises the technician on the steps to diagnose and repair the concern of a dead battery after leaving the vehicle during a bluetooth call.
• 10078743Apr 26, 2016Electrical system. This preliminary information communication advises the technician on the steps to diagnose and repair the concern of a dead battery after leaving the vehicle during a bluetooth call.
• 10083781Apr 22, 2016Electrical system. This preliminary information communication advises the technician on the steps to diagnose the concern, and the steps to repair the concern of the vehicle cranks but does not start. The technician is to inspect for a sheared cam pin in the engine.
• 10083587Apr 22, 2016Equipment. This preliminary information communication advises the technician to contact the gm technical assistance center for further instructions. The concern is the radio may be unable to save xm favorite stations.
• 10083509Apr 21, 2016Equipment. This preliminary information communication advises the technician on the steps to diagnose and repair the concern. The vehicle's xm radio only has xm preveiw channels.

← All problems reported for the 2014 GMC Sierra 3500