2020 Honda Pilot Technical Service Bulletins

149 technical service bulletins (TSBs) are on record for the 2020 Honda Pilot. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10228198Dec 13, 2022Seats. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 Pilots with a customer complaint of the driver’s side 3rd row headrest not staying upright. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
• 10227234Nov 28, 2022Seats. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 Pilots with a customer complaint of the driver’s side 3rd row headrest not staying upright. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
• 10226205Nov 12, 2022Seats. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 Pilots with a customer complaint of the driver’s side 3rd row headrest not staying upright. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
• 10225473Oct 27, 2022Seats. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 Pilots with a customer complaint of the driver’s side 3rd row headrest not staying upright. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
• 10222075Sep 22, 2022Electrical system. "Service Bulletin - Audio sound will stop and No Audio Connection message appears in the audio display. NOTE: This is not related to MOST Ring break conditions." "Service Bulletin - Audio sound will stop and No Audio Connection message appears in the audio display. NOTE: This is not related to MOST Ring break conditions."
• 10219533Aug 31, 2022Electrical system. Service bulletin - Audio sound will stop and No Audio Connection message appears in the audio display. Audio amplifier software error.
• 10219532Aug 23, 2022Electrical system. Service bulletin - On February of 2022, the 3G network will no longer support the in-vehicle services that the vehicle has previously supported. As of August 23, 2022, the Product Improvement Campaign has ended. The TCU can no longer be updated using Over The Air updates. If the customer needs to restore TCU services, the only option is to replace the TCU. This would be done as a customer pay repair.
• 10219522Aug 18, 2022Electrical system. "Service bulletin - Audio sound will stop and No Audio Connection message appears in the audio display. NOTE: This is not related to MOST Ring break conditions."
• 10219521Aug 8, 2022Electrical system. Customer letter - Our records indicate that a Product Update has not been completed on this vehicle . The audio/information screen may show the clock being off by 1 hour. To correct this, an audio software update is available. Honda strongly recommends updating your vehicle as soon as possible.
• 10215508Jun 30, 2022Equipment, Fuel system, Engine cooling. Service bulletin - The MIL comes on with DTC P2422 (EVAP canister vent shut valve stuck closed malfunction). Dirt may be clogging the EVAP canister vent tube.
• 10215491Jun 14, 2022Exterior lighting, Equipment. Service bulletin - One or more accessory running board lights are flickering or not working. The running board light assembly is faulty. * Denotes Required Fields TSB ID : TSB Date : Calendar for date entry assistance Source : All Manual EMAIL MCA Portal
• 10215488Jun 7, 2022Exterior lighting, Visibility (wipers, defrost, mirrors). Dealer message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2020 Passports, Pilots & 2021 Ridgelines with a customer complaint of moisture in the headlight. To better understand the cause of this condition, AHM would like to inspect the vehicle before you attempt a repair of any kind.
• 10215482Jun 6, 2022Other or unknown, Electrical system. "Notice - Our records indicate that a PRODUCT IMPROVEMENT UPDATE has not been completed on this vehicle (Vehicle Identification Number [VIN NUMBER]). The date for updating vehicles was extended from February 22, 2022 to August 22, 2022. As of August 23, 2022, the 3G network will no longer support the in-vehicle services that the vehicle has previously supported.
• 10213542May 6, 2022Engine cooling. Service bulletin - The MIL comes on with DTC P2422 (EVAP canister vent shut valve stuck closed malfunction). Dirt may be clogging the EVAP canister vent tube.
• 10211076Apr 5, 2022Engine cooling, Fuel system. Service bulletin - The MIL comes on with DTC P2422 (EVAP canister vent shut valve stuck closed malfunction). Dirt may be clogging the EVAP canister vent tube.
• 10209069Mar 12, 2022Electrical system. ServiceNews Article - We've been getting calls regarding some vehicles with accessory CD players that won't work after the recent OTA update. This issue is a normal occurrence, but it's not a hardware issue
• 10208841Mar 1, 2022Equipment, Fuel system. Service Bulletin - The MIL comes on with DTC P2422 (EVAP canister vent shut valve stuck closed malfunction).
• 10206988Jan 29, 2022Air bags. ServiceNews Article - There are several possible causes for the SRS DTC U3000-49 (Internal Failure of the SRS Unit) to be stored. If you can duplicate the DTC, the troubleshooting will take you through the step-by-step process in isolating the faulty component. In most situations, the SRS Unit should be last on the list of components to replace. Here is a quick tip for troubleshooting a faulty seat weight sensor.
• 10206997Jan 27, 2022Electrical system. Service Bulletin - On February 22, 2022 the current 3G network that the vehicle connects to for services, will no longer be in-service. The Telematics Control Unit (TCU) Over the Air Update (OTA) is required to connect to the VoLTE network to continue communications.
• 10207011Jan 26, 2022Electrical system, Equipment. Owner Notification Letter - On February 22, 2022, the 3G network will no longer support the in-vehicle services that previously were supported for your vehicle. The Telematics Control Unit (TCU) in your vehicle must be updated using the Over the Air (OTA) update to connect to the VoLTE network to continue communications. Honda strongly recommends updating your vehicle as soon as possible.
• 10206649Jan 14, 2022Electrical system, Other or unknown. Dealer Message - Today, January 14, 2022, Honda is announcing a product improvement campaign (PIC) for certain 2018-2020 Odyssey, 2019-2021 Passport, and 2019-2022 Pilot vehicles to update the telematics control unit (TCU) software for an upcoming network service change. Perform an iN VIN status inquiry to determine which units in your inventory are affected.
• 10206647Jan 14, 2022Electrical system, Equipment, Other or unknown. Service Bulletin - On February 22, 2022 the current 3G network that the vehicle connects to for services, will no longer be in-service. The Telematics Control Unit (TCU) Over the Air Update (OTA) is required to connect to the VoLTE network to continue communications.
• 10206395Jan 4, 2022Air bags, Seats. ServiceNews Article - There are several possible causes for the SRS DTC U3000-49 (Internal Failure of the SRS Unit) to be stored. If you can duplicate the DTC, the troubleshooting will take you through the step-by-step process in isolating the faulty component. In most situations, the SRS Unit should be last on the list of components to replace. Here is a quick tip for troubleshooting a faulty seat weight sensor.
• 10202900Oct 25, 2021Brakes. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
• 10202598Oct 22, 2021Air bags, Seats. ServiceNews Article - There are several possible causes for the SRS DTC U3000-49 (Internal Failure of the SRS Unit) to be stored. If you can duplicate the DTC, the troubleshooting will take you through the step-by-step process in isolating the faulty component. In most situations, the SRS Unit should be last on the list of components to replace. Here is a quick tip for troubleshooting a faulty seat weight sensor.
• 10202256Oct 9, 2021Engine cooling, Transmission and drivetrain. Service Bulletin - The transmission has intermittent harsh or jerky upshifts with steady acceleration.
• 10202283Oct 5, 2021Brakes. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
• 10201452Sep 10, 2021Brakes. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
• 10201442Sep 10, 2021Electrical system. Job Aid - This job aid contains information on the MOST Bus Network and troubleshooting information for common problems.
• 10201207Sep 3, 2021Visibility (wipers, defrost, mirrors), Equipment. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2021 Passports, Pilots and Ridgelines with a customer complaint of the front window slow to roll up/down. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
• 10201206Sep 1, 2021Equipment, Electrical system. Job Aid - This job aid contains information on the MOST Bus Network and troubleshooting information for common problems.
• 10200843Aug 25, 2021Brakes. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
• 10200537Aug 19, 2021Visibility (wipers, defrost, mirrors). Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2021 Passports, Pilots and Ridgelines with a customer complaint of the front window slow to roll up/down. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
• 10200413Aug 9, 2021Brakes. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
• 10199456Jul 22, 2021Brakes. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
• 10199322Jul 7, 2021Brakes. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
• 10198180Jun 15, 2021Brakes. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
• 10198174Jun 15, 2021Visibility (wipers, defrost, mirrors). Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2020 Passports, Pilots & Ridgelines with a customer complaint of a blower motor noise. The noise can be described as a high pitch or a whistle noise. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
• 10195029May 28, 2021Visibility (wipers, defrost, mirrors). Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2020 Passports, Pilots & Ridgelines with a customer complaint of a blower motor noise. The noise can be described as a high pitch or a whistle noise. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
• 10195023May 26, 2021Brakes. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
• 10194452May 10, 2021Electrical system, Equipment. Dealer Message - On February 18, 2021, American Honda announced a warranty extension for certain 2018-20 Odyssey, 2019-20 Passport, and 2019-20 Pilot vehicles. This warranty extension covers communication issues in the MOST bus network where the vehicle may have popping or crackling from the speakers, no sound from the audio system, a Network Loss message, or display issues.
• 10193154May 3, 2021Electrical system. Service Bulletin - There is a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues.
• 10190947Apr 22, 2021Engine cooling. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2020 Odysseys, Passports, Pilots & Ridgelines with a customer complaint of the Malfunction Indicator Light (MIL) on with the DTC P0441 (EVAP System Purge Flow Malfunction) stored. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
• 10190943Apr 22, 2021Brakes. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
• 10190302Apr 5, 2021Electrical system. Owner Notification Letter - On some 2019-20 Passport/Pilot models, a loose connection in the MOST bus network is causing a popping or crackling from the speakers or no sound from the audio system. There may also be a Network Loss message and/or display issues. For these vehicles that display any of the above symptoms, American Honda is extending the warranty for the MOST bus network connectors on these vehicles to…
• 10189894Mar 30, 2021Equipment, Fuel system. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2020 Odysseys, Passports, Pilots & Ridgelines with a customer complaint of the Malfunction Indicator Light (MIL) on with the DTC P0441 (EVAP System Purge Flow Malfunction) stored. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
• 10189861Mar 30, 2021Brakes. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
• 10189836Mar 25, 2021Visibility (wipers, defrost, mirrors). Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2020 Passports, Pilots & Ridgelines with a customer complaint of a blower motor noise. The noise can be described as a high pitch or a whistle noise. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
• 10189042Mar 10, 2021Brakes. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
• 10187884Feb 26, 2021Visibility (wipers, defrost, mirrors). Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2020 Passports, Pilots & Ridgelines with a customer complaint of a blower motor noise. The noise can be described as a high pitch or a whistle noise. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.

← All problems reported for the 2020 Honda Pilot