2021 Honda Pilot Technical Service Bulletins

99 technical service bulletins (TSBs) are on record for the 2021 Honda Pilot. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10228198Dec 13, 2022Seats. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 Pilots with a customer complaint of the driver’s side 3rd row headrest not staying upright. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
• 10227234Nov 28, 2022Seats. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 Pilots with a customer complaint of the driver’s side 3rd row headrest not staying upright. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
• 10226205Nov 12, 2022Seats. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 Pilots with a customer complaint of the driver’s side 3rd row headrest not staying upright. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
• 10225473Oct 27, 2022Seats. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 Pilots with a customer complaint of the driver’s side 3rd row headrest not staying upright. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
• 10219532Aug 23, 2022Electrical system. Service bulletin - On February of 2022, the 3G network will no longer support the in-vehicle services that the vehicle has previously supported. As of August 23, 2022, the Product Improvement Campaign has ended. The TCU can no longer be updated using Over The Air updates. If the customer needs to restore TCU services, the only option is to replace the TCU. This would be done as a customer pay repair.
• 10215508Jun 30, 2022Equipment, Engine cooling, Fuel system. Service bulletin - The MIL comes on with DTC P2422 (EVAP canister vent shut valve stuck closed malfunction). Dirt may be clogging the EVAP canister vent tube.
• 10215491Jun 14, 2022Exterior lighting, Equipment. Service bulletin - One or more accessory running board lights are flickering or not working. The running board light assembly is faulty. * Denotes Required Fields TSB ID : TSB Date : Calendar for date entry assistance Source : All Manual EMAIL MCA Portal
• 10215482Jun 6, 2022Electrical system, Other or unknown. "Notice - Our records indicate that a PRODUCT IMPROVEMENT UPDATE has not been completed on this vehicle (Vehicle Identification Number [VIN NUMBER]). The date for updating vehicles was extended from February 22, 2022 to August 22, 2022. As of August 23, 2022, the 3G network will no longer support the in-vehicle services that the vehicle has previously supported.
• 10213542May 6, 2022Engine cooling. Service bulletin - The MIL comes on with DTC P2422 (EVAP canister vent shut valve stuck closed malfunction). Dirt may be clogging the EVAP canister vent tube.
• 10209069Mar 12, 2022Electrical system. ServiceNews Article - We've been getting calls regarding some vehicles with accessory CD players that won't work after the recent OTA update. This issue is a normal occurrence, but it's not a hardware issue
• 10206988Jan 29, 2022Air bags. ServiceNews Article - There are several possible causes for the SRS DTC U3000-49 (Internal Failure of the SRS Unit) to be stored. If you can duplicate the DTC, the troubleshooting will take you through the step-by-step process in isolating the faulty component. In most situations, the SRS Unit should be last on the list of components to replace. Here is a quick tip for troubleshooting a faulty seat weight sensor.
• 10206997Jan 27, 2022Electrical system. Service Bulletin - On February 22, 2022 the current 3G network that the vehicle connects to for services, will no longer be in-service. The Telematics Control Unit (TCU) Over the Air Update (OTA) is required to connect to the VoLTE network to continue communications.
• 10207011Jan 26, 2022Equipment, Electrical system. Owner Notification Letter - On February 22, 2022, the 3G network will no longer support the in-vehicle services that previously were supported for your vehicle. The Telematics Control Unit (TCU) in your vehicle must be updated using the Over the Air (OTA) update to connect to the VoLTE network to continue communications. Honda strongly recommends updating your vehicle as soon as possible.
• 10206649Jan 14, 2022Electrical system, Other or unknown. Dealer Message - Today, January 14, 2022, Honda is announcing a product improvement campaign (PIC) for certain 2018-2020 Odyssey, 2019-2021 Passport, and 2019-2022 Pilot vehicles to update the telematics control unit (TCU) software for an upcoming network service change. Perform an iN VIN status inquiry to determine which units in your inventory are affected.
• 10206647Jan 14, 2022Other or unknown, Electrical system, Equipment. Service Bulletin - On February 22, 2022 the current 3G network that the vehicle connects to for services, will no longer be in-service. The Telematics Control Unit (TCU) Over the Air Update (OTA) is required to connect to the VoLTE network to continue communications.
• 10206395Jan 4, 2022Air bags, Seats. ServiceNews Article - There are several possible causes for the SRS DTC U3000-49 (Internal Failure of the SRS Unit) to be stored. If you can duplicate the DTC, the troubleshooting will take you through the step-by-step process in isolating the faulty component. In most situations, the SRS Unit should be last on the list of components to replace. Here is a quick tip for troubleshooting a faulty seat weight sensor.
• 10202900Oct 25, 2021Brakes. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
• 10202283Oct 5, 2021Brakes. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
• 10201452Sep 10, 2021Brakes. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
• 10201442Sep 10, 2021Electrical system. Job Aid - This job aid contains information on the MOST Bus Network and troubleshooting information for common problems.
• 10201207Sep 3, 2021Visibility (wipers, defrost, mirrors), Equipment. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2021 Passports, Pilots and Ridgelines with a customer complaint of the front window slow to roll up/down. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
• 10201206Sep 1, 2021Electrical system, Equipment. Job Aid - This job aid contains information on the MOST Bus Network and troubleshooting information for common problems.
• 10200843Aug 25, 2021Brakes. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
• 10200537Aug 19, 2021Visibility (wipers, defrost, mirrors). Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2021 Passports, Pilots and Ridgelines with a customer complaint of the front window slow to roll up/down. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
• 10200413Aug 9, 2021Brakes. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
• 10199747Jul 26, 2021Electrical system, Equipment. Service Bulletin - There is a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues.
• 10199456Jul 22, 2021Brakes. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
• 10199322Jul 7, 2021Brakes. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
• 10198172Jun 17, 2021Electrical system. Service Bulletin - There is a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues.
• 10198180Jun 15, 2021Brakes. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
• 10196857Jun 1, 2021Visibility (wipers, defrost, mirrors). Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2021 Passports, 2021 Pilots & 2020-2021 Ridgelines with a customer complaint of the A/C inop. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
• 10195023May 26, 2021Brakes. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
• 10193154May 3, 2021Electrical system. Service Bulletin - There is a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues.
• 10190943Apr 22, 2021Brakes. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
• 10189884Mar 30, 2021Electrical system, Visibility (wipers, defrost, mirrors), Equipment. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2021 Passports, 2021 Pilots & 2020-2021 Ridgelines with a customer complaint of the A/C inop. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
• 10189861Mar 30, 2021Brakes. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
• 10189130Mar 10, 2021Visibility (wipers, defrost, mirrors). Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2021 Passports, 2021 Pilots & 2020-2021 Ridgelines with a customer complaint of the A/C inop. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
• 10189042Mar 10, 2021Brakes. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2021 Accords, 2019-2017 Civics, 2017-2021 CR-Vs, 2018-2021 Odysseys & 2018-2021 Pilots with a customer complaint of an unexpected CMBS operation or a brake application. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
• 10187525Feb 18, 2021Equipment, Electrical system. Service Bulletin - There is a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues.
• 10186009Jan 23, 2021Equipment. "Service Bulletin - There are several A/C leak detection tools available. -Refrigerant Gas Leak Detector -Ultrasonic Leak Detector -Leak Dye"
• 10186012Jan 19, 2021Equipment, Electrical system. ServiceNews Article - We have received information from the vendor (Alpine) that display panels are being replaced for cracks on the center display screen. When they review these parts, they're finding that an aftermarket screen protector had been installed and that the screen protector is cracked. So, if you have a center display that appears to have a cracked screen, confirm that it does not have an aftermarket…
• 10180016Sep 17, 2020Suspension, Electrical system, Body and structure. Dealer Message - In the last few weeks, you received either an iN message or a phone call from AHM TRS group to hold certain 2021 Pilot that might have a sub-frame concern.
• 10179871Sep 11, 2020Equipment. Dealer Message - As of Friday, September 11, 2020 all parts related to Service Bulletins 20-049 and 20-058 "Popping or Crackling from the Speakers; No Sound from the Audio System; Network Loss Message and/or Display Issues" are available via open ordering.
• 10179856Sep 10, 2020Equipment. Service Bulletin - There is a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues.
• 10179855Sep 8, 2020Equipment. Service Bulletin - There is a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues.
• 10178837Aug 21, 2020Body and structure. Dealer Message - American Honda (AHM) understands certain 2021 Pilot may have sub-frame concern. Suspect units were delivered to your dealership prior to our inspection. Please hold the unit(s) for further instructions that will be available in early next week.
• 10178457Aug 4, 2020Electrical system. Service Bulletin - There is a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues.
• 10178046Jul 29, 2020Electrical system. Dealer Message - Service Bulletins A20-058 and A20-049 are now released to address popping or crackling noises from the speakers, no sound from the audio system, or possibility of a "Network Loss" message due to a poor connection in the MOST Bus Network. Previous distance learning provided temporary repair procedures to address these complaints, and now we've updated the training to address the latest information…
• 10178044Jul 29, 2020Electrical system. Dealer Message - On Monday July 27th, American Honda released Service Bulletin 20-049 for 19-20 Odyssey. Service Bulletin 20-058 for 19-21 Pilot and Passport is forthcoming. These service bulletins are for "Popping or Crackle From Speakers, No Sound From the Audio System, Network Loss Message and/or Display Issues".

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