2014 Infiniti QX80 Technical Service Bulletins

155 technical service bulletins (TSBs) are on record for the 2014 Infiniti QX80. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10109168Jan 3, 2017Equipment. 2G Telematics Hardware Replacement Client Satisfaction Initiative The announcement from November 3, 2016 has been revised to include: - 283B0-3JA6A is the part number being used for all vehicles, except Q50 o This part supersedes the previous part (283B0-3JA5A). Retailers may continue to use the previous part until existing stock is exhausted.
• 10119255Nov 29, 2016Engine. INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended to update the Applied Vehicles and make changes to the body of the bulletin. Please discard previous versions.
• 10119284Nov 3, 2016Equipment. 2G Telematics Hardware Replacement Client Satisfaction Initiative The announcement from September 2, 2016 has been revised to include: - The telematics upgrade for 2014-15 Q50 is now available. The procedure and part information has been added to this announcement..
• 10120576Oct 20, 2016Equipment. TELEMATICS SERVICE INFORMATION This bulletin has been amended. Modifications have been made to include 2017 Q50, Q60, Q70, QX60, and QX80 vehicles. No other changes have been made. Please discard all previous versions of this bulletin.
• 10091612Sep 29, 2016Equipment. "pc451_pc452 2g tcu update - mail notification the purpose of this announcement is to let field personnel know that the first 22k owner mailings have been sent out today. This first mailing was directed towards current infiniti connection subscribers or trial participants. The remaining owner notifications will be sent out between now and december 1, 2016. Owner notification timing for q50 owners is still tbd based…
• 10091572Sep 27, 2016Fuel system. "2014-2016 qx80; fuel tank does not fill to capacity when low fuel warning displayed if you confirm the customer states that when the distance to empty indicator displays “- - -” and the low fuel warning indicator is on, the following occurs when adding fuel to the fuel tank: - the fuel pump nozzle will shut off automatically after 18-20 gallons of fuel has been added to the vehicle."
• 10091613Sep 2, 2016Equipment. "2g telematics hardware replacement client satisfaction initiative on february 26th, 2016 infiniti announced that it was sending a reminder notification to clients affected by at&t’s planned discontinuation of the 2g cellular network. In june 2016, infiniti communicated instructions to retailers to update new vehicles in their inventory with 3g compatible telematics control units.
• 10091427Aug 19, 2016Equipment. "telematics service information vehicles equipped with factory navigation system this bulletin has been amended. Modifications have been made to include qx30. No other changes have been made. Please discard all previous versions of this bulletin."
• 10091384Jul 27, 2016Engine, Electrical system. "remote engine start not working this bulletin has been amended. Changes have been made to items 4 and 13 in the supplemental diagnosis table. No other changes have been made. Please discard previous versions of this bulletin.
• 10090703Jun 29, 2016Equipment. "this announcement has been revised to clarify this activity is not an official stop sale. Retailers may sell vehicles that have not been upgraded. Please refer to additional q&a supplied in this document. Please discard earlier versions of this bulletin. On february 26th, infiniti announced that it was sending a reminder notification to clients affected by at&t’s planned discontinuation of the 2g cellular network.
• 10090652Jun 29, 2016Equipment. "on february 26th, infiniti announced that it was sending a reminder notification to clients affected by at&t’s planned discontinuation of the 2g cellular network. In late summer 2016, infiniti plans to provide further information to affected clients regarding options to have their telematics units updated.
• 10192842Jun 9, 2016Tires, Equipment. SERVICE INFORMATION Temporary tire Flat Spotting is common on New Dealer In-Stock vehicles that have not been occasionally moved. Flat Spotting can occur after the vehicle has been parked (not moved) for a few days, or longer. In most cases it is temporary. In extreme cases it can be permanent. Vehicles should be moved every 30 days, in one direction only, enough to rotate the tires 90° (see Figure 1). Moving…
• 10192806Apr 18, 2016Equipment. IF YOU CONFIRM A refrigerant leak at a refrigerant pipe/hose joint location, ACTIONS 1. Inspect the metal surfaces of the pipe/hose joint for damage or contamination. NOTE: Do not replace a refrigerant pipe, hose, or other A/C component if an o-ring seal will solve the leak incident, if it should occur. 2. If no damage is found to the joint metal surfaces, replace the O-ring seal. See this bulletin for further…
• 10192802Apr 13, 2016Equipment, Forward collision avoidance. SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement "Certification Label" or "VIN Plate / Label" may be needed. These items may be available from Infiniti by request if certain criteria are met. This bulletinlists the criteria and provides an application form for such replacements. See this bulletin for further detail.
• 10192788Mar 29, 2016Equipment, Fuel system. SERVICE INFORMATION If the clip for the fuel filler cap tether becomes lost or is detached for any reason, it is no longer necessary to replace the fuel filler cap. The clip or "pin" is now available as a separate service part. NOTE - Do not replace the fuel filler cap if only the pin is needed. See this bulletin for further detail.
• 10192751Feb 26, 2016Exterior lighting. SERVICE INFORMATION Occasionally customers may notice water vapor or fog in the headlamps. The information, illustrations, and flow chart in this bulletin are provided to help you in determining if an incident for water/condensation in the headlamps is normal or not. Infiniti?s new vehicle limited warranty does not cover physically damaged (cracked or broken) headlamps. All current headlamp assemblies are vented to…
• 10192737Feb 10, 2016Forward collision avoidance, Equipment. SERVICE INFORMATION When diagnosing the front sonar parking sensor for potentially unwanted activation (e.g. sonar activates with no obstacle ahead), inspect the front license plate, front license plate frame and if equipped, the front license plate bracket. See page 2 for example photos.
• 10192728Jan 28, 2016Visibility (wipers, defrost, mirrors). SERVICE INFORMATION The purpose of this bulletin is to give Infiniti dealers guidelines to help determine if windshield breakage is covered under warranty or is the customer?s responsibility. Nissan North America (NNA) is not responsible for damage to glass that is a result of objects striking or scratching the glass. However, NNA is responsible for manufacturing issues such as distorted glass and cracks that are…
• 10192718Jan 5, 2016Electrical system. SERVICE INFORMATION The Intelligent Keys used on the various Infiniti vehicles may not be interchangeable between models and years. See this bulletin for further detail.
• 10192693Dec 1, 2015Visibility (wipers, defrost, mirrors). SERVICE INFORMATION Windshield "foreign material" that is on the surface of the glass in some cases can be cleaned off with a very particular type and grade of steel wool. * Most any foreign material on the surface of the Windshield can be cleaned off by using #0000 super fine steel wool. >The #0000 grade super fine steel wool can be found in most hardware stores. Please see this bulleitn for further details.
• 10192681Nov 16, 2015Visibility (wipers, defrost, mirrors). SERVICE INFORMATION Power moonroof initialization procedures for the Applied Vehicles have been revised. The procedure described in this bulletin differs from the procedure in the Electronic Service Manual (ESM). At a later date and where possible, the applicable ESMs will be updated with the revised procedures. Follow the procedure in this bulletin should the power moonroof in an Applied Vehicle need to be…
• 10192673Nov 12, 2015Equipment. SERVICE INFORMATION Design and process changes have been made to improve battery voltage at dealer receipt. Our goal is to deliver vehicles to customers with a 12 volt battery in excellent condition. Proper dealership storage and maintenance of vehicle 12 volt batteries is essential to insuring good battery operating life and customer satisfaction. Dealers are responsible for maintaining vehicles in their inventory.
• 10192647Sep 24, 2015Equipment, Electrical system. IF YOU CONFIRM The customer states HomeLink will not operate or has improper operation. ACTIONS 1. To significantly reduce unnecessary repairs, make sure: a. The vehicle is not in "Transit Mode" (if equipped). - Not in Transit Mode: With the turn signal switch is in the OFF (center) position, turn the ignition from OFF to ON. If the turn signal indicators stay OFF (do not illuminate), the vehicle is not in Transit…
• 10192639Sep 15, 2015Back-over prevention (rear camera), Wheels, Brakes, Lane departure. SERVICE INFORMATION This bulletin has compiled Tire Pressure Monitor System (TPMS) and Low Tire Pressure Warning System (LTPWS) information for: - Basic diagnosing of TPMS/LTPWS systems - Radio frequency interference causing a "No Data" (C1708, C1709, C1710, C1711) condition - Sensor leaks - Moving TPMS/LTPWS wheel assemblies from one vehicle to another and TPMS/LTPWS sensor registration - Air pressure changes with…
• 10192616Aug 6, 2015Transmission and drivetrain. SERVICE INFORMATION The information in this bulletin is provided to help ensure correct diagnosis and repair of fluid leaks. All fluid leaks, when properly diagnosed, should be repaired (whether under warranty or customer pay) to ensure proper vehicle operation. However, certain normal operating conditions can be misdiagnosed as a leak requiring repair.
• 10192613Aug 6, 2015Equipment. SERVICE INFORMATION If the AV Control Unit needs to be replaced on an Applied Vehicle for any reason, follow the steps in the Service Procedure to configure the Multi AV system. NOTE - The original AV Control Unit must be installed in the vehicle while performing part of this procedure. DO NOT remove the original AV Control Unit until instructed. See this bulletin for further detail.
• 10192601Jul 7, 2015Visibility (wipers, defrost, mirrors), Air bags, Steering. SERVICE INFORMATION The Applied Vehicles are equipped with a new version of Intelligent Key presets memory. Each Intelligent Key can be programmed to have its own unique set of presets for certain vehicle systems.
• 10192598Jul 6, 2015Equipment, Steering, Brakes, Back-over prevention (rear camera), Wheels. SERVICE INFORMATION When servicing run flat tires or low profile tires: - Special equipment and procedures are required to avoid damage. - Specifically, Tire Pressure Monitor transmitters (TPMS sensors) can be damaged when improperly dismounting and mounting tires. - TPMS sensors becoming damaged during mounting or dismounting tires are not covered under warranty.
• 10192589Jun 24, 2015Engine cooling. SERVICE INFORMATION After ECM reprogramming, the Calibration Verification Number (CVN) needs to be automatically calculated prior to State emissions testing (also known as Inspection Maintainence, I/M, or SMOG testing depending upon location). Allowing the vehicle to idle for 22 minutes will allow for faster CVN calculation. It is recommended that customers utilize this method if the vehicle needs to be tested for…
• 10192573May 7, 2015Wheels. SERVICE INFORMATION The appearance of painted alloy wheels can be damaged if acidic cleaners are used. DO NOT use Chrome Wheel Cleaner on Painted Wheels. Many chrome wheel cleaners have acidic ingredients. Make sure to follow all instruction in the Appearance and Care Section of the Owner?s Manual. Damage to wheel appearance due to the use of inappropriate chemicals or cleaning products is not covered under…
• 10192560Apr 20, 2015Lane departure. SERVICE INFORMATION If you confirm there is a need to replace the combination meter front cover (lens) on an Applied Vehicle for any reason (scratch, blemish, etc.): - Do not replace the entire combination meter assemby. The front cover of the combination meter assembly is available as a separate service part. - Refer to the Electronic Service Manual, section MWI-Meter, Warning Lamp & Indicator, for replacement…
• 10192545Mar 16, 2015Wheels. SERVICE INFORMATION For vehicles delivered to the dealers with wheel protector covers - Do not remove the wheel protector covers during Pre-Delivery Inspection (PDI) - Wheel protector covers help prevent cosmetic rotor corrosion. See this bulletin for further detail.
• 10192533Mar 11, 2015Equipment. SERVICE INFORMATION NOTE - Failure to follow the procedures in this bulletin may result in the denial of a warranty claim. In an effort to protect the paint finish, Paint Guard Film (PGF) is applied on many new Infiniti vehicles. Paint Guard Film is a temporary white plastic protective film that is applied by the factory to the horizontal painted surfaces of the vehicle.
• 10192514Jan 16, 2015Equipment, Air bags, Back-over prevention (rear camera). SERVICE INFORMATION Changes or modifications to the front seat assembly trim materials may affect the proper operation of the Front Seat-Mounted Side-Impact Supplemental Air Bags and Passenger Occupant Classification Sensor and could result in serious personal injury or death. Infiniti STRONGLY RECOMMENDS AGAINST making any change to seat trim materials from the factory equipped condition.
• 10192511Jan 15, 2015Equipment. SERVICE INFORMATION DTC B2190 (NATS ANTENNA AMP) can be stored for the following reasons: 1. Something other than an Intelligent Key is inserted into the Key-Slot. 2. An Intelligent Key issue. 3. A wiring issue between the Key-Slot and the BCM. 4. A Key-Slot issue. If DTC B2190 is stored due to 1 or 2 above, it will not erase, or go to "PAST", until a known good registered Intelligent Key is inserted into the…
• 10192505Jan 5, 2015Equipment. SERVICE INFORMATION Two methods are used to update/upgrade Navigation Map Data: 1. The customer goes to www.infinitinavigation.com and is mailed update disc(s) or SD card and installs data, OR 2. The dealership is mailed update disc(s) and the customer must visit the dealership to have data installed. Use the matrix in this bulletin to determine which method is utilized for each Applied Vehicle. See this bulletin…
• 10192504Jan 5, 2015Suspension. SERVICE INFORMATION If a customer would like to activate a subscription for any of the following services: - SiriusXM Satellite Radio, NavTraffic, NavWeather or Travel Link OR If a radio is replaced for any reason, and a customer has an active subscription to any of the above services, OR If a customer claims to have an active subscription to any of the above services, AND any portion of the subscribed service is…
• 10192479Nov 25, 2014Engine, Electrical system. SERVICE INFORMATION Starting with 2010 Model Year, Infiniti vehicles have been gradually incorporating a new type of DTC known as Permanent DTC or P-DTC. If a vehicle is equipped with P-DTCs, all emission related DTCs will also set a P-DTC if the MIL is turned ON. A listing of which DTCs that will also set a P-DTC is found in the DTC Index in the EC-Engine Control section of the Electronic Service Manual (ESM).
• 10192476Nov 20, 2014Body and structure, Equipment. SERVICE INFORMATION If the auto back door will not operate automatically (operates only in manual mode), first note some conditions that may cause this: * Is DTC B2420 set as "current" in the back door control unit? If the auto back door "CLOSE SW" (close switch) state does not change from ON to OFF after 3 attempts to close the auto back door, B2420 will be set and the auto feature will be disabled. Please see…
• 10192475Nov 20, 2014Transmission and drivetrain, Electrical system. SERVICE INFORMATION If a customer describes lack of power or poor acceleration, perform the following checks before attempting any repair: * Check for stored DTCs. * Check if the driver is resting their left foot on the brake pedal while accelerating. Advise the customer not to rest their foot on the brake while accelerating. * Use CONSULT-III plus in Engine Data Monitor to check operation of the brake lamp circuit…
• 10192427Aug 21, 2014Electrical system, Engine, Equipment. IF YOU CONFRIM An oil leak at the right side block ball plug behind the alternator. ACTION: Use a punch to seat the block ball plug in the hole (refer to the Service Procedure). See this bulletin for further detail.
• 10192425Aug 20, 2014Engine. IF YOU CONFIRM: Oil is leaking from bank 1 and/or bank 2 at any point between the VVEL ladder assembly and the related cylinder head at sealing surface shown in Figure 1. NOTE: Figure 1 does not show the entire sealing surface that can be affected and is only an example of where a leak may be found. ACTION: Remove the affected VVEL ladder assembly and reseal it. IMPORTANT: See Cautions on page 2 before starting to…
• 10192407Jul 18, 2014Transmission and drivetrain. IF YOU CONFIRM: The Lock-up torque converter disengages causing an unexpected engine rpm increase (about 500 to 600 RPM) while driving at moderate speeds and light acceleration. ACTION 1. Refer to step 6 in the SERVICE PROCEDURE to confirm this bulletin applies to the vehicle you are working on. 2. If this bulletin applies, reprogram the TCM. See this bulletin for further detail.
• 10192396Jun 24, 2014Equipment, Electrical system. SERVICE INFORMATION Related to communication codes U1000, U1001, U1002, U1010: - Always diagnose the communication codes first. - When a module reports a U1000 code, it is typically operating normally; however, there is a communication error external to that module on the CAN network. - U1000 indicates an error. V-CAN diagram or CAN Diag Support Monitor provides data to determine the location of the error. See this…
• 10192355Apr 29, 2014Electrical system, Equipment. SERVICE INFORMATION Warranty claims coding for repairing wiring harnesses for all Infiniti vehicles has changed. This bulletin gives an outline of the retailer technician?s responsibilities in assisting the retailer claims administrator to properly code a harness repair. Failure to provide correct information may result in claims suspension or rejection. See this bulletin for further detail.
• 10192333Mar 14, 2014Equipment, Electrical system. SERVICE INFORMATION The rear seat headphones have a "LEFT" channel and a "RIGHT" channel. The channel switch is on the headphone ear pad case. If a person is sitting on the left side (driver side) of the vehicle and their headphones are set to "RIGHT", the headphones may have static or intermittently operate (cut in and out).
• 10192314Jan 27, 2014Electrical system, Air bags. SERVICE INFORMATION Information necessary to service the Supplemental Restraint System (SRS) safely is included in the "RESTRAINTS" section of the Electronic Service Manual (ESM) for each vehicle IMPORTANT: Turn the ignition switch OFF, disconnect both battery terminals, and wait at least 3 minutes before performing any service on the SRS. See this bulletin for further detail.
• 10192294Jan 13, 2014Engine cooling, Engine. SERVICE INFORMATION Replacement Engine Control Modules (ECMs) for many newer Infiniti vehicles are now "Blank" ECMs. Blank ECMs come without software and must be programmed (not reprogrammed) before they will function. See this bulletin for further detail.
• 10192283Dec 11, 2013Engine cooling, Electrical system. SERVICE INFORMATION Intelligent Key (I-Key) systems on the Applied Vehicles use two (2) different Radio Frequencies (RF) that are similar to other wireless devices; 315 MHz and 433 MHz. In the event another wireless device (e.g. aftermarket alarm system) is transmitting at the same time as an I-Key, it can interfere with the I-Key signals being received by the BCM.
• 10053951Nov 15, 2013Fuel system. Infiniti: the instrument cluster has a warning indicator, that illuminates, of a loose fuel fill cap. Model years 2012 and up. No models listed.

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