Investigation PE96038: 1996 Chrysler Town And Country

Status

CLOSED

Opened

May 16, 1996

Closed

Oct 15, 1996

Model years

1996

Subject

Sliding door latch failure

Component: Body and structure

Summary

Chrysler maintains that the common factor contributing to known sliding door opening incidents is prior incorrect dealer latch adjustment.chrysler attributes this problem to an inaccurate service manual procedure - sliding door latch/lock control, removal and installation.chrysler furnished information showing that six of its complaints, and two of odi's, involved vehicles that had undergone prior repairs to the affected sliding door.chrysler has addressed the problem by issuing two technical service bulletins.tsb 26-06-96, service manual revisions, was issued in june 1996 and includes a service revision (#81-370-6105a) correcting service manual sliding door repair procedures.tsb 23-39-96, sliding door(s) difficult to open from the outside and/or inside, was issued june 28, 1996.chrysler identified three design changes involving the subject components: (1)sliding door latch pawl spring force increased from 5.4 newtons to 8.0 newtons in september 1995 to enhance pawl rotation return to neutral position; (2)adjustable sliding door hinge implemented in november 1995 to reduce variation in sliding door fit; and(3)sliding door striker attachment holes revised in january 1996 to eliminate up/down adjustment of striker to improve installation process and reduce variability of alignment between latch and striker.at present, odi is not aware of any incidents involving vehicles built in or after january 1996.odi has continued to receive complaints of sliding doors opening while the vehicles are in motion, including vehicles with no prior service history to the affected sliding door assembly.owners allege that the doors open anywhere from a few inches to fully open, at speeds ranging from 15 to 60 mph.odi has also received numberous complaints alleging difficulty in latching the subject sliding doors and/or difficulty in opening one or both sliding doors.

An NHTSA investigation looks into whether a safety defect exists. Opening one is not a finding. Outcomes can include a recall, closure without action, or further inquiry.

Model years covered

• 1996 Chrysler Town And Country938 complaints