2017 Jeep Cherokee Technical Service Bulletins

257 technical service bulletins (TSBs) are on record for the 2017 Jeep Cherokee. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10219998Nov 6, 2019Vehicle speed control, Back-over prevention (rear camera), Air bags…. LATCH, Hood For the following concerns, please verify secondary plunger switch before replacing hood latch with primary switch. Please refer to service information for complete diagnostics of the secondary plunger switch which is located in the left front under hood on RU, MP, and WK/WD and left rear under hood on KL. 1) Electronic Stop Start Message on Cluster or DTC P152F without hood ajar illuminated. 2) KL Hood…
• 10169146Nov 6, 2019Body and structure, Latches, locks and linkages. LATCH, Hood For the following concerns, please verify secondary plunger switch before replacing hood latch with primary switch. Please refer to service information for complete diagnostics of the secondary plunger switch which is located in the left front under hood on RU, MP, and WK/WD and left rear under hood on KL. 1) Electronic Stop Start Message on Cluster or DTC P152F without hood ajar illuminated. 2) KL Hood…
• 10220078Nov 2, 2019Equipment, Electrical system. RA3 and RA4 GPS Radio Update This bulletin involves updating the radio software. 18.01.35 (BU Vehicles)
• 10169226Nov 2, 2019Equipment. RA3 and RA4 GPS Radio Update This bulletin involves updating the radio software. 18.01.35 (BU Vehicles)
• 10220071Nov 1, 2019Engine cooling. wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
• 10169219Nov 1, 2019Engine, Fuel system. wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
• 10168382Oct 11, 2019Equipment. RADIO, MULTI Media For RA3 and RA4 8.4? radio concern of reoccurring update request pop-up on each key cycle after a radio FOTA (Firmware Update Over the Air) has been completed, please DO NOT replace the radio. To recover the radio, 12v power needs to be disconnect from the radio to clear radio memory either by removal of the radio fuse or preforming a battery disconnect. Note: Fuse removal is the preferred method.
• 10166598Aug 28, 2019Equipment, Electrical system. Flash Over The Air (FOTA) Software Update RA3 and RA4 Radio This bulletin provides information regarding the latest Flash Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update.
• 10166546Aug 28, 2019Electrical system, Engine, Engine cooling. CONDENSER, Air Conditioning If it is determined that the A/C compressor does not engage due to a refrigerant leak at the receiver/drier plug on the A/C condenser, order the receiver/drier plug kit P/N 68447796A$ and follow the repair instructions included on the instruction sheet.
• 10166537Aug 7, 2019Equipment. RADIO [RES] - New and/or Service Exchange For RES radio concerns. Use the wiTECH 2.0 and inspect the radio part number and serial number under the Radio/ECU Details tab. Please verify that the radio part number and/or serial number is not "FFFF". If either field shows "FFFF", please contact Mike Wielgat at 248-576-6696 or Rohan Negandhi at 248-421-9608 If no response in 15 minutes, proceed with repair.
• 10217460Nov 29, 2017Engine cooling. 2.4L KL Cooling fan If replacing the cooling fan for a P0480 -Cooling Fan 1 Control Circuit fault code or inoperative fan, please call Sam Zarnegar at (248) 944-5703 prior to removing any parts. If there is no response within 15 minutes, please leave a voicemail, or send an email to [email protected] and continue with repair. Please include the VIN of the vehicle in all communication. Please return removed…
• 10216279Nov 29, 2017Engine cooling, Equipment. 2.4L KL Cooling fan If replacing the cooling fan for a P0480 -Cooling Fan 1 Control Circuit fault code or inoperative fan, please call Sam Zarnegar at (248) 944-5703 prior to removing any parts. If there is no response within 15 minutes, please leave a voicemail, or send an email to [email protected] and continue with repair. Please include the VIN of the vehicle in all communication. Please return removed…
• 10217451Nov 8, 2017Brakes. A/C Pressure Transducer A/C inoperative and diagnosis leads to pressure transducer. Call Steve Rice at cell (248) 867-0061 before replacing the pressure transducer. If no response in 15 minutes, please proceed with repair.
• 10216110Nov 8, 2017Equipment, Visibility (wipers, defrost, mirrors). A/C Pressure Transducer A/C inoperative and diagnosis leads to pressure transducer. Call Steve Rice at cell (248) 867-0061 before replacing the pressure transducer. If no response in 15 minutes, please proceed with repair.
• 10224953Oct 27, 2017Equipment. RA3 and RA4 Radio Enhancements This bulletin involves inspecting and if required, updating the radio software. Customers may experience one or more of the following:Radio functions/touchscreen locks up (does not affect backup camera). Phone presets do not save. ?Navigation Failed? message is displayed. Navigation is inoperative or inaccurate. CD player will not play songs and/or locks up the radio. Clock will not…
• 10224952Oct 26, 2017Transmission and drivetrain. Flash: Powertrain Diagnostic and System Improvements AN-K4-18-20171101 Refer to China Joint Venture (JV) released document AN-K4-18-20171101, for details on this service action.
• 10224900Oct 25, 2017Electrical system, Vehicle speed control, Air bags, Equipment. HVAC Control, Actuator, Powertrain Control Module (PCM) MIL light for B104E Blend door circuit High (stored). The HVAC temperature door feedback voltage is monitored by the PCM. If the PCM detects a loss of voltage from the HVAC Temperature door it may set a B104E in the PCM. If B104E is set in the PCM please refer to the service manual for Fault Code: B104E. Please call George Sakr at cell (248) 613-7319. If no…
• 10224943Oct 19, 2017Equipment. RG3 or RG4 Radio Enhancements This bulletin involves reprogramming the RG3 or RG4 radio with the latest available software. The following software enhancement is available:The activation of Uconnect LIVE Services(Sales Code RTG). In addition the customer may describe one of the following:HVAC temperature out of sync with radio display(KL Vehicles Only). Navigation failed message is displayed. Clock not…
• 10224897Oct 18, 2017Transmission and drivetrain, Body and structure. Shifter - Automatic Transmission If a 2015 - 18MY KL ONLY is brought in with a ?Service Shifter? message on the cluster and/or the following DTCs are present indicating loss of communication with the shifter: U0103, U0103-87. Prior to beginning any repair, please call John Zbranchik at 248-576-0756 or Pablo Flores at 248-576-3972. If no reply contact Dil Weerasinha at 248-944-5967 or Jay Nagle 248-576-5657.
• 10224876Oct 17, 2017Transmission and drivetrain, Exterior lighting. Customer Satisfaction Notification T52 The vehicle speed on about 24,000 of the above vehicles maybe limited if certain conditions are met. This can occur if the vehicle is brought to a full stop and the gear shifter is immediately moved from ?DRIVE? to ?PARK? and then the key position is changed from ?RUN? to ?ACC?. This action will cause the transmission to be limited to one gear and a maximum speed of 30 ?
• 10224936Oct 12, 2017Back-over prevention (rear camera), Equipment. RA3 and RA4 Radio Enhancements This bulletin involves inspecting and if required, updating the radio software. Customers may experience one or more of the following:Radio functions/touchscreen locks up (does not affect backup camera). Phone presets do not save. ?Navigation Failed? message is displayed. Navigation is inoperative or inaccurate. CD player will not play songs and/or locks up the radio. Clock will not…
• 10224933Oct 11, 2017Transmission and drivetrain, Back-over prevention (rear camera), Steering…. Flash: Diagnostic and System Improvements This bulletin involves reprogramming the Powertrain Control Module (PCM) with thelatest available software. The customer may experience a Malfunction Indicator Lamp (MIL) illumination or notice the engine being too quick to shut down when coming to astop in Electric Stop Start (ESS) mode. Upon further investigation the technician may find the following DTCs set in the PCM…
• 10224880Oct 4, 2017Visibility (wipers, defrost, mirrors). Side Window Air Deflectors There is a new (side window) deflector kit P/N released for Cherokee. P/N 82215206 is coded with usage on black trim models (sales code +MMF). Kit P/N for "bright" trim usage should be 82213940AB (sales code +MMP). Please make sure parts personnel understand the distinction between the 2 different applications before ordering.
• 10224878Oct 4, 2017Body and structure, Equipment. KL Gear Shift Module For 2015-2018 KL ONLY, if vehicle DTC Code P1C86-1D (PRNDL Display Current out of Range) is verified as either stored or active please contact Pablo Flores in FCA Chassis Engineering at cell (248) 979-7062. If no response in 15 minutes, proceed with repair. For additional repair see NOTES below: NOTE 1: If DTC P1C86-1D is still active after inspecting harness connections from Service Procedure…
• 10121752Sep 20, 2017Transmission and drivetrain. Shifter - Automatic Transmission Before this part is replaced for a Service Shifter message and lost communication DTC U0103, U0103-87 issues, please call Bing Guo on cell (248) 500-7355 with all associated DTCs and failure information. If you do not receive a return call within 15 minutes, proceed with the repair. Please be sure to accurately record any DTCs identified with the scan tool and document them on the…
• 10121750Sep 20, 2017Transmission and drivetrain. Transmission If are working on a vehicle with a transmission concern that has DTC U0402 please call Jason LeBeau at (248) 613-7488 prior to working on the unit. If Jason cannot be reached within 15 minutes proceed with the repair.
• 10121757Sep 17, 2017Transmission and drivetrain. Customer Satisfaction Notification T52 Reprogram Transmission ControlModule The vehicle speed on about 24,000 of the above vehicles maybe limited if certain conditions are met. This can occur if the vehicle is brought to a full stop and the gear shifter is immediately moved from ?DRIVE? to ?PARK? and then the key position is changed from ?RUN? to ?ACC?. This action will cause the transmission to be limited to one…
• 10121784Sep 8, 2017Equipment, Electrical system. RA3 and RA4 Radio Over The Air Software Updates This bulletin provides information regarding the latest Flash Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The following improvements are included in this update:Fix for sport mode not working in the performance menu page (2015 LA equipped with 6.4L and 5.7L Sales Codes ESH…
• 10121742Sep 6, 2017Equipment. Amplifier Vehicles needing amplifier replacement, please call Rayyan Mohammed at Cell (248) 954-0790 prior to repair. If no response in 15 minutes, proceed with the repair.
• 10224739Aug 11, 2017Body and structure, Engine cooling, Vehicle speed control. Right Rear Door Rattle This bulletin involves tightening the right rear door window motor to specifications. The customer may describe a rattle from the right rear door and/or a clicking when raising and lowering the right rear window.
• 10223664Jul 29, 2017Electrical system, Transmission and drivetrain. This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. Some customers may experience one or more of the following conditions: During a limp mode condition, the transmission remains in a fixed gear. 5-4 downshift hesitation. A longer than normal delay during a shift from reverse to drive selection. In addition the following enhancements are included.
• 10223724Jul 26, 2017Transmission and drivetrain, Other or unknown. Shifter - Automatic Transmission Before this part is replaced for a "service shifter" message please call John Grzecki on cell (248) 379-0969 with all associated DTCs. If you do not receive a return call within 15 minutes, proceed with the repair. Please be sure to accurately record any DTCs identified with the scan tool and document them on the repair order and in GCS claims.
• 10223720Jul 26, 2017Engine cooling. Cover Kit Please note that if you are attempting to get the cover kit and it is not available the gasket is available as a separate part number in the kit which is 04753095AB.
• 10223715Jul 19, 2017Transmission and drivetrain, Other or unknown. Transmission, Valve Body If you have a 2017 Cherokee equipped with a 3.2L engine that has set P0810-00 DTC please ensure TCM is updated to the latest level.
• 10223635Jul 13, 2017Equipment. This bulletin provides information regarding the latest Flash Over The Air update (FOTA) and provides a service technician an overview of the steps a customer will need to take to complete the update.
• 10223643Jul 7, 2017Equipment. This bulletin involves reprogramming the RG4 radio with the latest available software.
• 10138872Jun 28, 2017Equipment. RA2 Radio 5" Uconnect Before replacing this radio, make sure you can reproduce the customer issue. If the radio is locked up, has a blank screen, or no sound, please perform a vehicle battery reset. If radio functionality is resumed, return the vehicle to the customer. If there are any questions or concerns or the vehicle has been in for repair for the same radio concern more than once, please call Rick Gordon at…
• 10138863Jun 21, 2017Engine cooling. Pentastar Oil Filter Adapter All vehicles equipped with a 3.2L or 3.6L engine; If replacing the Oil Filter Adapter (OFA) due to a leak detected between OFA and block, an O-ring kit (68191356AA) is now available to repair OFA/Block Interface leaks. Using dye will assist in determining source of leak. Ensure OFA Cap Oring is seated in the proper groove in the cap and not damaged or cut. Engineering is seeking…
• 10219895Jun 17, 2017Transmission and drivetrain, Electrical system. Flash: Transmission Diagnostic and Shift Enhancements This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following DTCs have been set:P0810-00 - Clutch Position Control Error - (Sales Codes EHK). P0887-00 - TCM Power Control…
• 10138919Jun 17, 2017Transmission and drivetrain. Flash: Transmission Diagnostic and Shift Enhancements This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following DTCs have been set:P0810-00 - Clutch Position Control Error - (Sales Codes EHK). P0887-00 - TCM Power Control…
• 10219831Jun 14, 2017Vehicle speed control. Accelerator Pedal Before replacing accelerator pedal, be sure to follow fault code diagnostic procedures in service manual. Make sure to check wiring and connectors. P2122 and P2127 will set if accelerator pedal connector is disconnected during diagnosis. Make sure codes are active before replacing pedal. DTC P2299 is usually caused by a two footed driver and accelerator pedal should not be replaced for this fault.
• 10138856Jun 14, 2017Vehicle speed control. Accelerator Pedal Before replacing accelerator pedal, be sure to follow fault code diagnostic procedures in service manual. Make sure to check wiring and connectors. P2122 and P2127 will set if accelerator pedal connector is disconnected during diagnosis. Make sure codes are active before replacing pedal. DTC P2299 is usually caused by a two footed driver and accelerator pedal should not be replaced for this fault.
• 10219830Jun 7, 2017Visibility (wipers, defrost, mirrors). Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the washer fluid bottle is full, please perform this inspection: Check if float sensor is rotated off location from the bottle anti-rotation features that surround the SENSOR. Check to determine if the issue has been resolved. Continue with repair if necessary. Please contact Chris Koch at cell (248)…
• 10138855Jun 7, 2017Visibility (wipers, defrost, mirrors). Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the washer fluid bottle is full, please perform this inspection: Check if float sensor is rotated off location from the bottle anti-rotation features that surround the SENSOR. Check to determine if the issue has been resolved. Continue with repair if necessary. Please contact Chris Koch at cell (248)…
• 10217524Mar 29, 2017Body and structure. Door Hinge Assembly Side door hinge noisy. Only replace the door hinge with the integral check device. Do not replace the simple hinge if it is not damaged it is not the source of the noise. Replacing it unnecessary and is an over-repair.
• 10139992Mar 29, 2017Body and structure. Door Hinge Assembly Side door hinge noisy. Only replace the door hinge with the integral check device. Do not replace the simple hinge if it is not damaged it is not the source of the noise. Replacing it unnecessary and is an over-repair.
• 10217521Mar 15, 2017Fuel system. Oil Pump Assembly If error code P06DD present on any Pentastar V6 application, please inspect oil pump for relief valve failure. See photo attached. If valve is found out of place please call Bob Jackson (248) 944-0466 [email protected], or Joe Lovell (734) 309-6467 [email protected] before proceeding. If unable to reach after 15 minutes record the following information and proceed with oil pump…
• 10139989Mar 15, 2017Engine cooling. Oil Pump Assembly If error code P06DD present on any Pentastar V6 application, please inspect oil pump for relief valve failure. See photo attached. If valve is found out of place please call Bob Jackson (248) 944-0466 [email protected], or Joe Lovell (734) 309-6467 [email protected] before proceeding. If unable to reach after 15 minutes record the following information and proceed with oil pump…
• 10139978Mar 8, 2017Seat belts. Restraints Remove I-Sheet from packaging. Correct information sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.
• 10139985Mar 1, 2017Seat belts. Restraints Information Sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.

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