2015 Kia Sorento Technical Service Bulletins

202 technical service bulletins (TSBs) are on record for the 2015 Kia Sorento. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10094571Jun 17, 2016Air bags. Q and a: wty003 - 2011-2015 my sorento driver’s front airbag clock spring assembly kia new vehicle limited warranty extension q & a
• 10094569Jun 17, 2016Air bags. Dealer parts and service manager memo: wty003 - kia motors america, inc. Is extending the warranty coverage for the driver’s front airbag clock spring assembly on the 2011-2015 my sorento vehicles, manufactured from 10/24/2009 through 12/17/2014, to fifteen (15) years with unlimited mileage, starting from the date of first service. The clock spring is an electrical connection which rotates with the steering wheel…
• 10094568Jun 17, 2016Air bags. Request for reimbursement form: wty003 - if you have paid to have the airbag clock spring assembly replaced, you may be eligible for reimbursement for some or all of that expense. Mail this completed request for reimbursement form to kia, along with documentation specified below, for review and consideration at the following address: consumer assistance center, kia motors america, inc., p.o. Box 52410, irvine, ca…
• 10094567Jun 17, 2016Air bags. Dealer principal memo: wty003 - kia motors america, inc. Is extending the warranty coverage for the driver’s front airbag clock spring assembly on 2011-2015 my sorento vehicles, manufactured from 10/24/2009 through 12/17/2014, to fifteen (15) years with unlimited mileage, starting from the date of first service. The clock spring is an electrical connection which rotates with the steering wheel to maintain proper…
• 10089307Jun 17, 2016Electrical system, Air bags. Tsb: airbag warning light on - this bulletin provides information related to the replacement of the clock spring assembly on 2011my – 2015my sorento (xma) vehicles. If the airbag warning light is on with any of the dtcs listed below, follow the procedure outlined to resolve the issue.
• 10089312Jun 8, 2016Electrical system. Combination tsb / service action: uvo system upgrade (sa222) - this bulletin provides the procedure for upgrading the uvo system on some 2014~2016my soul (ps), sorento (xma)/(uma), optima (tf hev), forte (yd), sportage (sl) 2015~2016my sedona (yp), and 2014-2015(my) optima (qt/tf) vehicles to address “incoming ring volume too loud” complaints when using certain smartphones (non-iphone).
• 10183433Apr 21, 2016Electrical system, Equipment. TSB - COMBINATION TSB / SERVICE ACTION: UVO SYSTEM UPGRADE (SA222) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure for upgrading the UVO system on some 2014~2016MY Soul (PS), Sorento (XMa), Optima (TF/QF), Forte (YD) and Sportage (SL) vehicles to address "Incoming ring…
• 10079901Apr 21, 2016Equipment, Electrical system. Combination tsb / service action: uvo system upgrade (sa222) - this bulletin provides the procedure for upgrading the uvo system on some 2014~2016my soul (ps), sorento (xma), optima (tf/qf), forte (yd) and sportage (sl) vehicles to address “incoming ring volume too loud” complaints when using certain smartphones (non-iphone). Additionally, in 2014my vehicles the upgrade will also improve bluetooth connectivity and…
• 10183431Apr 4, 2016Equipment, Electrical system. TSB - USE OF AFTERMARKET USB CHARGING CABLES IN USB/12V PORTS - This article provides information regarding the use of USB ports and 12V power outlets to connect/charge mobile phones.
• 10091948Mar 17, 2016Body and structure, Equipment. This bulletin provides the procedure to replace the exterior door handle trim cap of some 2015-2015 my sorento (xma) vehicles, produced from october 1, 2013 through may 14, 2014, which may experience a loose or missing exterior rear door handle cap(s). Follow the procedure in this bulletin to replace both exterior rear door handle trim caps, even when only one (1) trim cap is affected.
• 10089462Mar 17, 2016Equipment, Body and structure. Combined tsb /service action: exterior rear door handle trim cap(s) replacement (sa 200) - this bulletin provides the procedure to replace the exterior door handle trim cap of some 2014~2015my sorento (xma) vehicles, produced from october 1, 2013 through may 14, 2014, which may experience a loose or missing exterior rear door handle cap(s). Follow the procedure in this bulletin to replace both exterior rear door…
• 10088983Oct 19, 2015Electrical system. Tsb: kds - audio update module (aum) - the gds audio update module (aum) was introduced in fourth quarter of 2013. This special service tool (sst) was developed to improve the efficiency and effectiveness of updating 2010my, and later, kia audio head units using a gds, and now, the same functionality is available on kds. Some technicians may not be aware of the benefits the aum tool has to offer.
• 10089047Oct 9, 2015Equipment. Simplified uvo e-services activation procedure - this article outlines the simplified activation procedure for vehicles equipped with uvo e-services. (excluding 2016 k900 and soul ev)
• 10089022Oct 6, 2015Equipment. Pre-delivery inspection (pdi) and owner delivery folder program - all models excluding k900 and soul ev -kia motors america, inc. Is pleased to announce the launch of an all-new pre-delivery inspection (pdi) and owner delivery folder program which has been redesigned to improve initial vehicle quality during pdi and also during delivery to your customer
• 10116821Aug 12, 2015Equipment, Electrical system. TSB: IDENTIFYING HEAD UNIT SOFTWARE VERSION FOR DIRECT EXCHANGE - Identifying Head Unit Software Version For Direct Exchange (ELE091) (Rev 1) - This bulletin provides the procedure on how to identify and record the head unit software level on various head unit platforms and generations. This procedure will now be required when ordering head units through the Direct Exchange Program (see Parts Bulletin 91-961-0005).
• 10089358Aug 10, 2015Equipment, Electrical system. Tsb: eservices data cannot be transmitted - this bulletin provides the procedure for upgrading the navigation system of some 2015my sorento (xma) vehicles, produced from april 2, 2014 to july 31, 2014. Follow the procedure outlined in this tsb to update the operating system for the navigation head unit and correct the concern.
• 10089382Aug 3, 2015Transmission and drivetrain. Tsb: 6-spd. A/t adaptive value reset /relearn - this bulletin provides the procedures necessary to reset and relearn the adaptive values after transmission replacement or reprogramming/replacement of the pcm/tcm. After the adaptive values are reset, the transmission computer adaptive values must be relearned by driving in a precise manner to “teach” the computer the proper solenoid duty and line pressure for the…
• 10089615Jul 14, 2015Electrical system. Tsb: “c” state error message on version 8.5 map update - this bulletin describes an sd card replacement procedure for customers that have a specific error displayed on the navigation head unit (shown below) after purchasing and installing a version 8.5 map update sd card. A total of 129 affected sd cards were purchased by customers through kia dealers, from january 1st to may 11th, 2015.
• 10089625Jul 2, 2015Engine. Pitstop: dtc p0315 - crankshaft position (ckp) sensor variation not learned - when encountering a customer complaint of engine misfire with a malfunction indicator light (mil) on in the dash, check for the presence of dtc p0315 – crankshaft position sensor (ckp) variation not learned. Use the vmi to view the scope pattern of the crankshaft position sensor signal. Verify a good equal crankshaft sensor pattern is…
• 10089617Jul 1, 2015Engine, Electrical system. Tsb: data collection: extract california emissions data from ecu (dc1501) - this bulletin provides information related to extracting “in use performance tracking” emissions data from the engine control unit (ecu) of certain vehicles sold in california. The california air resources board (carb) requires the emissions data from vehicles with a minimum of 3,000 accumulated miles without reprogramming or resetting.
• 10058534Jul 1, 2015Engine. Kia: crankshaft position sensor (ckp) variation has not learned causing misfire of engine and malfunction indicator light (mil) to come in dash. Model all. No years listed.
• 10092132Jun 26, 2015Electrical system, Equipment. Tsb: navigation head unit sd card replacement - this bulletin describes the sd card exchange/replacement procedure related to error messages that may be displayed on the navigation screen when the incorrect sd card is inserted. Note: only new models (during pdi inspection or at the point of purchase) or compatibility mismatches that occur after head unit replacement will be considered for this program.
• 10089742Jun 26, 2015Equipment, Electrical system. Tsb: navigation head unit sd card replacement - this bulletin describes the sd card exchange/replacement procedure related to error messages that may be displayed on the navigation screen when the incorrect sd card is inserted. Note: only new models (during pdi inspection or at the point of purchase) or compatibility mismatches that occur after head unit replacement will be considered for this program.
• 10092147Jun 1, 2015Transmission and drivetrain. Tsb: 6 spd a/t solenoid replacement – multiple dtcs - this bulletin provides information relating to the replacement of various shift solenoids on 6-speed automatic transaxles with dtcs p0741, p0743, p0748, p0753, p0758, p0763, p0768, p0773, p1778 and p2709. Replace the solenoids if current or history codes are present; do not replace the transaxle. To reduce vehicle repair time, this procedure can be performed…
• 10089761Jun 1, 2015Transmission and drivetrain. Tsb: 6 spd a/t solenoid replacement – multiple dtcs - this bulletin provides information relating to the replacement of various shift solenoids on 6-speed automatic transaxles with dtcs p0741, p0743, p0748, p0753, p0758, p0763, p0768, p0773, p1778 and p2709. Replace the solenoids if current or history codes are present; do not replace the transaxle. To reduce vehicle repair time, this procedure can be performed…
• 10089825May 13, 2015Equipment, Electrical system. Tsb: uvo software upgrade – media button inoperative - this bulletin provides the procedure for upgrading the uvo system of some 2014~2015my sportage (sl), forte (yd), optima (tf/qf), optima hybrid (tf hev) and sorento (xma) vehicles, which may exhibit an inoperative uvo media button.
• 10089987Apr 24, 2015Engine, Vehicle speed control. Pitstop: smart pedal feature - the “smart pedal” is an integral part of the engine management system (ems) functionality which monitors and prevents the simultaneous activation of accelerator and brake pedals. When engaged, the feature reduces engine power to idle.
• 10089950Apr 17, 2015Equipment, Electrical system. Tsb: awd system hydraulic actuator replacement - this bulletin provides the procedure for replacement of the hydraulic actuator of some all-wheel drive (awd) equipped 2011~2016my sportage (sl) vehicles, produced from may 6, 2010 through february 19, 2013 and some awd equipped 2011~2015my sorento (xma) vehicles, produced from october 24, 2009 through december 11, 2014, which may exhibit an inoperative awd system…
• 10089976Apr 9, 2015Electrical system. Tsb: ecm upgrade – sorento (xma) 3.3 gdi mil on with dtcs p2096, p2098 - this bulletin provides information related to the ecm software upgrade for some 2014-2015my sorento (xma) vehicles which may experience a malfunction indicator lamp (mil) illuminated with the ecm (electronic control module) system-related dtc p2096 and/or p2098. To correct this condition, the ecm should be reprogrammed using the gds download…
• 10058121Apr 1, 2015Brakes. Kia 2011-2016 my sportage : the procedure for replacement of the hydraulic actuator on certain all-wheel drive equipped sportage vehicles, will exhibit an inoperative awd system with malfunction indicator lamp.
• 10092100Mar 27, 2015Equipment, Electrical system. Pitstop: bluetooth® issues after iphone® ios 8 software update - this article provides information related to possible bluetooth concerns when using an iphone® with ios 8.x (ios 8, 8.0.1, 8.0.2, 8.1, 8.1.2, 8.1.3, etc.) while paired to a head unit.
• 10092104Mar 6, 2015Electrical system, Equipment. Pitstop: navigation headunit and sd card compatibility - this article provides information in regards to possible compatibility issues between navigation head units and sd cards when replacing head units for multimedia issues. If after replacing a navigation head unit the original sd card does not operate correctly, follow the steps below to diagnose the issue:
• 10089903Jan 21, 2015Electrical system, Equipment. Pitstop: korean error messages on navigation display - this article provides information to address the following customer complaints on navigation head units (avn 3.0 or avn 3.5): * korean error message that starts with navi.exe or * korean error message that starts with mmmedia.exe.
• 10089908Jan 15, 2015Electrical system. Pitstop: intermittent no crank/start - on some 2014-2015my sorento (xm), customers may experience a concern related to an intermittent no crank/start, especially after an overnight cold soak. To address this concern, replace both start 1 and start 2 relays in the fuse box by referring to the appropriate service information on kgis.
• 10109787Oct 7, 2014Equipment. TSB: GENERAL INFORMATION AND DIAGNOSIS FOR SMART KEY FOB SYSTEMS AND START/STOP BUTTONS - This bulletin provides information related to the Smart Key Systems on vehicles equipped with A/T (automatic transaxle) and Start/Stop Buttons (SSB).
• 10109759Sep 18, 2014Engine cooling. TSB: SERVICE ACTION: ENGINE CRANKSHAFT PULLEY AND BOLT REPLACEMENT (SA170) - This bulletin provides the information to replace the crankshaft pulley and crankshaft bolt on some 2015MY Optima (QF) and 2015MY Sorento (XMa) vehicles, produced from June 30, 2014 through July 14, 2014 and equipped with 2.4L Theta engines.
• 10109760Sep 8, 2014Fuel system. PITSTOP: XM 2.4L GDI MIL ON WITH DTC ? P0269 - On some 2012-2015MY Sorento (XM) equipped with 2.4L GDI engines, the Malfunction Indicator Lamp (MIL) may illuminate with the ECM system-related DTC P0269. To correct this concern, replace the fuel injector in cylinder number three (3) by referring to the Service Information on KGIS.
• 10109761Sep 4, 2014Electrical system. PITSTOP: REMOTE START SYSTEM DIAGNOSTIC HOTLINE - When diagnosing remote start systems, refer to the table shown in this article for detailed information on applicable models, model year and system supplier; along with the applicable Hotline contact information and business hours.
• 10056507Sep 1, 2014Equipment, Engine cooling. Kia: information on replacing crankshaft pulley and crankshaft bolt, on some vehicles, that are exhibiting an oil leak or have engine noises coming from front crankshaft pulley due to excessive material on tip of crankshaft. Model 2015 optima, sorento. *pe updated 03/27/15
• 10109749Aug 11, 2014Equipment. PITSTOP: WIND NOISE AFTER CROSS BAR INSTALLATION - Tips on diagnosing wind noise after cross bar installation. When diagnosing a concern related to wind noise coming from the roof area and the vehicle is equipped with the OE roof rack cross bars, check the roof rack cross bars to make sure they are installed correctly,
• 10060171Aug 1, 2014Equipment. Summary to be provided on a future date.
• 10109673Jun 25, 2014Engine, Equipment. PITSTOP: RESETTING CYLINDER BALANCE ADAPTATION VALUES - When addressing a cylinder balance concern on a vehicle equipped with a 2.4L GDI engine, it is important to note that the DTC may recur after replacement of any faulty component(s) and resetting adaptive values. See this Article for information on resetting cylinder balance adaptation values.
• 10109668Jun 25, 2014Latches, locks and linkages, Electrical system. PITSTOP: HORN ANSWER BACK OR PARKING LAMPS INOP WHEN LOCKING DOORS WITH RKE/SMK FOB - When addressing a customer complaint related to an inoperative parking light confirmation flash, and/or audible answer back when locking the vehicle with the RKE/SMK fob, ensure each door lock position switch (viewable in BCM > Current Data) is displaying the appropriate status and the pad-lid switch (hood switch depressor) is in…
• 10109666Jun 20, 2014Equipment. TSB: TESTING A/C COMPRESSOR FUNCTION USING GDS - This bulletin provides information on a new procedure to test A/C compressor function using the GDS.
• 10109664Jun 4, 2014Body and structure, Equipment. TSB: SERVICE ACTION: PAINT PEELING OFF DOOR PANELS (SA166) - This bulletin provides information related to an inspection of the door panels on some 2015MY Sorento (XMa) vehicles, produced from April 21, 2014 through May 2, 2014, which may exhibit paint peeling, flaking or bubbling from the upper surfaces of the door panels.
• 10109657May 28, 2014Fuel system. PIT STOP: ROUGH IDLE AFTER COLD START ON 3.3L GDI ENGINE - When addressing a customer complaint of rough idle, which occurs only on the first start of the day and lasts for 30-45 seconds, check for the possibility of poor injector performance in a particular cylinder.
• 10109652May 22, 2014Equipment. TSB: 6 SPD A/T SOLENOID REPLACEMENT ? DTC P0741 - This bulletin provides information relating to the replacement of the Damper Clutch (D/C) Solenoid on 6-speed automatic transaxles with DTC P0741 (active or history), instead of replacing the transaxle. To reduce vehicle repair time, this procedure can be performed with the transaxle installed in the vehicle.
• 10109655May 19, 2014Fuel system. PIT STOP: GDI INJECTOR SPRAY TIP DEPOSITS - A design feature of vehicles equipped with a Gasoline Direct Injection (GDI) system is the placement of each fuel injector directly into the engine cylinder head assembly. Therefore, it is completely normal for the combustion process to create deposits on the injector spray tip surfaces.
• 10109650May 2, 2014Electrical system. TSB: INFORMATION COLLECTION RELATED TO ELECTRICAL CONCERNS - To enhance communication of dealer findings regarding electrical concerns, a photo collection warranty time reimbursement program is being implemented.
• 10060134May 1, 2014Body and structure, Equipment. Summary to be provided on a future date.

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