2023 Mazda CX-50 Technical Service Bulletins

351 technical service bulletins (TSBs) are on record for the 2023 Mazda CX-50. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10241629Aug 29, 2023Latches, locks and linkages. MSP60 2023MY CX-50 DRIVER DOOR LOCK CONCERN: **UPDATE** Reactivation of (MSP) 60 - 2023MY CX-50 Driver Door Key Lock Cylinder. The driver's door may be hard to unlock using the auxiliary key due to increased rotational resistance. In April 2023 a Mazda Service Program (MSP60) was launched for certain 2023MY CX-50 vehicles, but temporarily suspended on May 11, 2023. Mazda Warranty has reactivated this MSP, effective…
• 10241637Aug 28, 2023Electrical system. Some customers may complain about scratches on the instrument cluster lens.
• 10241636Aug 28, 2023Electrical system. Qi Wireless Charger Symptom Troubleshooting
• 10241635Aug 28, 2023Electrical system. Qi Wireless Charger Symptom Troubleshooting
• 10241634Aug 28, 2023Equipment, Engine cooling, Exterior lighting. Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF
• 10241633Aug 15, 2023Engine cooling, Equipment, Exterior lighting. Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF
• 10240494Jul 21, 2023Equipment. Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information.
• 10240495Jul 11, 2023Electrical system. Some customers may experience the following: In-Vehicle Network Malfunction error message, Master Warning light ON, Connected Vehicle Reception Icon shows "X".
• 10240486Jul 11, 2023Visibility (wipers, defrost, mirrors). Some customers may report a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location.
• 10240496Jul 6, 2023Body and structure. Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
• 10240484Jul 5, 2023Engine cooling, Latches, locks and linkages, Exterior lighting, Equipment. Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".
• 10238689Jun 28, 2023Engine cooling, Equipment. Connected Services, Frequently Asked Questions (FAQ)
• 10238692Jun 13, 2023Electrical system, Equipment. In-vehicle network malfunction and master warning light on. Dtc u3000:04 stored (does not apply to 09-001/23)
• 10238680Jun 13, 2023Wheels, Tires. Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Flat spots on tires may be caused by improper maintenance during dealer storage (e.g.: Vehicle was left stationary for a prolonged period of time in high ambient temperatures).
• 10238665Jun 13, 2023Brakes. When entering the Emergency Parking Brake (EPB) maintenance mode, if only one side of the parking brake is fully released, the vehicle may be stuck in the EPB maintenance mode. To eliminate this concern, the control software of the DSC HU/CM has been modified.
• 10238681Jun 12, 2023Engine cooling, Exterior lighting, Body and structure, Latches, locks and…. Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".
• 10238670Jun 12, 2023Latches, locks and linkages, Electrical system. Some customers may experience that the out-of-area (reception area) type auto lock function sometimes fails. When the front door is being closed with a hand touching one or both of the touch sensors on the front outer handle, the out-of-area (reception area) type auto lock function may fail. Control software of the LF control unit (LFU) has been modified.
• 10238697Jun 5, 2023Body and structure, Equipment. Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply…
• 10238706Jun 1, 2023Seats, Visibility (wipers, defrost, mirrors), Other or unknown. ONP08 - 2023 CX-50 OWNERS MANUAL CONCERN - LEAFLET INSERT - The Owners Manual for certain CX-50 vehicles does not contain instructions as summarized below, which could cause a customer to not properly understand certain operating procedures and warnings/cautions. Therefore, we sent a leaflet with updated information to certain CX-50 vehicles. This campaign is not a recall or special service program and no repair is…
• 10238668Jun 1, 2023Seats. At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
• 10237208May 31, 2023Electrical system, Equipment. Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
• 10237216May 24, 2023Electrical system, Engine cooling. If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
• 10237210May 24, 2023Engine cooling, Electrical system, Equipment. Frequently Asked Questions (FAQ)
• 10237209May 24, 2023Equipment, Engine cooling, Electrical system. Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF, 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".
• 10237215May 17, 2023Wheels. Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains or discoloration.
• 10237220May 11, 2023Latches, locks and linkages. MSP60 2023MY CX-50 DRIVER DOOR LOCK CONCERN - TEMPORARILY SUSPENDED Attention all Mazda Dealers: Please see the Dealer Email below sent May 11, 2023. The MSP60 campaign is temporarily suspended. Any repairs in progress can continue as needed.
• 10237197May 9, 2023Electrical system. The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.
• 10237198May 3, 2023Transmission and drivetrain. Some customers may experience a shock during driving at low speeds when starting from a stop with the accelerator pedal depressed slightly. This may be caused by improper control software of the TCM causing improper lock up operation. To eliminate this concern, the control software of the TCM has been modified.
• 10235699Apr 28, 2023Electrical system. In-Vehicle Network Malfunction error message. DTC U3000:04 (Telematics communication unit internal malfunction) stored. NOTE: The vehicle does not apply to 09-001/23 because CSP04 is not "OPEN".
• 10235579Apr 28, 2023Equipment. Mazda Connected Services - Frequently Asked Questions (FQA)
• 10235702Apr 25, 2023Engine cooling. A tapping/rattling noise may be noticed from the valve train area. This operating condition can occur on new vehicles which have been delivered to Mazda dealers (due to loading and unloading from transport trucks or customers moving their vehicles in and out of their garages to wash the vehicle, etc.). This condition may also occur if the engine is not allowed to warm up after multiple cold starts.
• 10235582Apr 25, 2023Wheels. Due to a short-term supplier change, a series of wheels are applicable from the 2023 CX-50. See table below for a visual representation along with the part number (part number can also be verified by the stamping located in the wheel).
• 10235576Apr 25, 2023Equipment, Engine cooling, Latches, locks and linkages. Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative.Engine Start / Stop,Door Lock / Unlock,Lights ON / OFF. 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".
• 10235700Apr 21, 2023Electrical system. When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated.
• 10235581Apr 19, 2023Other or unknown. CX-50 7-Way Trailer Hitch Harness Instructions. When installing CX-50 7-way trailer hitch harness, please make sure to use the newly updated installation instructions designated for part numbers VA41V7780A/VAS1V7780A. If the incorrect instruction printout is included with the parts, please discard it.
• 10235701Apr 14, 2023Electrical system. Some customers may complain about an intermittent Beep sound (popping sound) every 1-2 minutes while driving. This may be cause by a software error in the navigation SD card.
• 10235696Apr 14, 2023Electrical system. Qi Wireless Charger symptom troubleshooting
• 10235693Apr 13, 2023Fuel system. Some customers will report that their fuel door was stuck closed and would not open to refuel the vehicle. Follow the repair steps below unless the conditions outlined in TSB 09-019/21 - FUEL-FILLER LID PANEL IS DEFORMED for 2019-2021 Mazda3 and 2020-2021 CX-30 are present.
• 10235573Apr 10, 2023Back-over prevention (rear camera). MSP59: On the 360° View Monitor, the 360° or rear view may not be displayed correctly on the center display. The area surrounding the vehicle may be displayed as shifted from the actual position. Due to this problem, the vehicle may not be actually parked straight even it looks like straight on the screen. The aiming adjustment might not function appropriately as it could be damaged during routine maintenance.
• 10235705Apr 4, 2023Electrical system. This service information provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the batteries periodically according to the repair procedure.
• 10235572Apr 4, 2023Latches, locks and linkages. The driver’s door may be hard to unlock using the auxiliary key due to increased rotational resistance. All vehicles in the campaign will need to have the front driver door lock inspected to ensure proper mechanical key lock and unlock function. The expected failure rate is said to be less than 0.1% of the vehicle population.
• 10235570Apr 4, 2023Back-over prevention (rear camera), Visibility (wipers, defrost, mirrors). On the 360° View Monitor, the 360° or rear view may not be displayed correctly on the center display. The area surrounding the vehicle may be displayed as shifted from the actual position. Due to this problem, the vehicle may not be actually parked straight even it looks like straight on the screen. The aiming adjustment might not function appropriately as it could be damaged during routine maintenance.
• 10235415Apr 3, 2023Seats. At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
• 10233685Mar 28, 2023Electrical system. This service information provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the batteries periodically according to the repair procedure.
• 10233683Mar 28, 2023Latches, locks and linkages, Exterior lighting, Engine cooling. Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".
• 10233691Mar 25, 2023Equipment. DRW46 - 2023 CX-50 - APPLE CAR PLAY/ANDROID AUTO SOFTWARE UPDATE. The Apple Car Play and Android Auto (AA/CP) software in the vehicles below needs to be updated to the latest version. The affected vehicles were built with an older version of the software and AA/CP functions may not work correctly. The repair will be a CMU software update via USB stick.
• 10233669Mar 21, 2023Equipment. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method. B. Auxiliary Key Code Cut Method
• 10233566Mar 20, 2023Visibility (wipers, defrost, mirrors). Some customers may report a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location.
• 10233674Mar 10, 2023Equipment. Mazda Connect Services - Frequently Asked Questions (FAQ)
• 10233565Mar 10, 2023Visibility (wipers, defrost, mirrors). Some customers may report a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location.

← All problems reported for the 2023 Mazda CX-50