2012 Mazda CX-9 Technical Service Bulletins

291 technical service bulletins (TSBs) are on record for the 2012 Mazda CX-9. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10101463Sep 22, 2015Latches, locks and linkages. Some customers may complain that the doors do not lock / unlock when pressing the request switch. This may be caused by a torn or cracked request switch rubber button (a). The rubber surface of the request switch may become gradually worn out by repeated use. Water may enter the request switch and cause a short-circuit of the electrical system. To eliminate this concern, the thickness of the rubber button has been…
• 10105481Aug 7, 2015Equipment. Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before ordering as exchange. Refer to dag exchange central (mxconnect>parts and accessories>parts>programs>exchange central) for component availability, source of technical support and prior authorization requirement.
• 10099430Jul 9, 2015Brakes. Some vehicles may exhibit brake fluid seepage from the brake master cylinder reserve tank cap. The upper surface of the reserve tank may appear dusty or dirty where the brake fluid seepage has occurred. This concern may be caused by a decrease in sealing performance of cap due to aging deterioration. A new cap with improved sealing performance has been established as a service part
• 10099264Jun 17, 2015Equipment. Some vehicles may experience a lack of power and the wrench light comes on with dtcs p0123 / p0222 stored in memory. Wrench light: powertrain malfunction / reduced power warning light • dtc: p0123:00 tp sensor no.1 circuit high input. • dtc: p0222:00 tp sensor no. 2 circuit low input. To eliminate this concern, the emissions harness has been improved.
• 10105433May 26, 2015Fuel system, Other or unknown. Some vehicles may exhibit an unusual noise while driving the vehicle. The noise may be caused by a broken fuel tank (b) insulator (a) that is hanging down and contacting the propeller shaft. The rivets (c) may break when a load occurs. The rivet material has been changed to eliminate this concern.
• 10105441May 19, 2015Visibility (wipers, defrost, mirrors). Some customers may notice the power window(s) are either noisy or completely inoperative while operating the power window switch. This may be due to the power window motor gear having chipped or damaged teeth. To eliminate this concern, the power window motor has been improved by reducing the force applied to the gear when the window is closed.
• 10105447May 15, 2015Equipment. Some vehicles may exhibit the check engine light on with dtc p0456 stored in the pcm memory. • p0456: evap system leak detected (very small leak) the concern is most likely the result of the customer not getting the fuel cap completely closed after fueling the vehicle. This causes a small fuel vapor leak and turns dtc p0456 on.
• 10099785Apr 24, 2015Equipment. Some vehicles may experience mil illumination with dtc p219a:00 and/or p219b:00 stored in pcm memory. The dtcs may be caused by abnormal electrical noise within the engine harness of certain vehicles. To eliminate this concern, separate the a/f sensor signal lines from the emission harness by installing the short cord service part detailed in this bulletin.
• 10100708Feb 27, 2015Equipment. Use the following repair procedure to minimize the need to replace the catalyst converter/exhaust pipe when removing oxygen sensors and/or air fuel ratio sensors.
• 10100705Feb 27, 2015Equipment. If replacement of the right side (rh) transfer oil seal (a), and transfer dust seal (b) are necessary, use the following repair procedure to install the new oil seals.
• 10099723Dec 18, 2014Equipment. Some vehicles may exhibit an abnormal steering feel and/or noise while driving the vehicle in freezing tempera-tures, however, there is no loss of steering control.this may be due to oil seepage from the power steering oil pump pressure switch (a). The oil seepage is caused by poor sealing of the oil pressure switch o-ring at low temperature. The shape and material of the o-ring has been changed to improve low…
• 10098885Nov 24, 2014Exterior lighting. When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets are present and correctly installed. In most cases you will find that the bulb seal no. 1 (a) or hid bulb seal no. 1 (b) and bulb seal no.
• 10098889Nov 18, 2014Engine. Some vehicles may experience one or more of the following concerns:•engine surging concern when the vehicle is driven up hill with the cruise control on.•shift shock when shifting from n, r or from p to d.•shift shock when down shifting from 5 to 4.engine surge cause: due to an inadequate control logic of the tcm, the throttle valve repeats on and off before obtaining enough driving force to maintain the set speed…
• 10061522Nov 18, 2014Engine. Summary to be provided on a future date.
• 10098895Nov 4, 2014Steering. Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road. Follow steering wheel alignment procedure.
• 10059471Nov 4, 2014Steering. Summary to be provided on a future date.
• 10098867Oct 3, 2014Equipment. Some customers may experience difficulty moving the selector lever out of “p” range after the vehicle has been parked overnight in extremely cold temperatures (I.e. Below freezing). The selector lever movement may return to normal after running the climate control system at maximum hot for short period of time. This concern may be caused accidentally by the customer spilling a drink around the selector lever.
• 10059734Oct 3, 2014Transmission and drivetrain. Summary to be provided on a future date.
• 10098545Sep 9, 2014Equipment. Some vehicles may exhibit bluetooth® hands-free and/or text messaging related concerns. To improve the handling of bluetooth® hands-free and/or text messaging customer concerns, mazda cre-ated a special service and parts exchange program as of february 2010.
• 10098367Aug 15, 2014Equipment. In accordance with federal regulations, follow the procedure listed below when replacing a speedometer.note:•mazda vehicles are manufactured with tamper-proof speedometers.•when a speedometer is replaced, the new speedometer will read zero (0) miles.•this procedure is extremely important to accurately represent actual vehicle mileage.•prior to speedometer removal, complete the information required on the…
• 10098304Jun 10, 2014Fuel system, Engine. Some vehicles may exhibit the check engine light on with dtc p0456 stored in the pcm memory.• p0456: evap system leak detected (very small leak) the concern is most likely the result of the customer not getting the fuel cap completely closed after fueling the vehicle. This causes a small fuel vapor leak and turns dtc p0456 on.
• 10098282Jun 10, 2014Equipment. This service bulletin provides information regarding the proper use of the driver’s floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with proper usage. • floor mat moves forward due to improper installation. • inappropriate floor mat (such as aftermarket, non-factory-equipped, or non-genuine) is used. • floor mat is…
• 10098245Jun 10, 2014Equipment. Mazda north american operations received many requests from our dealers asking us to approve additional on-car brake lathes as an option for mnao authorized equipment. Due to your feedback and after evaluating a few on-car brake lathes, we are pleased to announce that we have added the pro cut on-car brake lathe to mnao authorized equipment program. The accu-turn is still an approved brake lathe but it is no longer…
• 10061506Jun 10, 2014Engine. Summary to be provided on a future date.
• 10098121May 20, 2014Equipment. Some customers may complain that the ambient temperature display is not accurate, or it takes too long for the display to show actual temperature.when you encounter a customer with this concern, first verify the condition when the customer noticed this symptom.
• 10098103May 20, 2014Brakes. Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
• 10098205Apr 8, 2014Equipment. In support of the 2007-14 cx-9, mazda will ship to all dealers one (1) new special service tool (sst). The sst will be shipped automatically by mazda’s tool vendor snap-on tools during the month of april 2014, and com-pleting in may 2014.the initial shipment in april will be made to a limited number of dealers with a higher than average rate of repairs, with all remaining dealers receiving the sst in may 2014.the…
• 10061491Apr 8, 2014Equipment. Summary to be provided on a future date.
• 10117767Apr 4, 2014Brakes. Mazda Motor Corporation is extending the warranty coverage for specific repairs for vacuum power brake booster units on 2007-2013 CX-9 vehicles produced from October 24, 2006 through April 26, 2013. The warranty for this repair will be extended to 7 years (84 months) from the original warranty start date or 90,000 miles, whichever comes first. If a vehicle has already exceeded 90,000 miles or 7 years, this coverage…
• 10117766Apr 4, 2014Engine cooling, Transmission and drivetrain. Mazda Motor Corporation is extending the warranty coverage for power transfer unit (PTU) replacement on certain 2010-2014 CX-9 vehicles with AWD and produced from July 28, 2009 through December 2, 2013. The warranty for this repair will be extended to 7 years (84 months) from the original warranty start date or 90,000 miles, whichever comes first. On some vehicles, when driving under high load or at high speeds…
• 10098212Apr 3, 2014Engine, Equipment. Some vehicles may experience one or more of the following concerns:•engine surging concern when the vehicle is driven up hill with the cruise control on.•shift shock when shifting from n, r or from p to d.•shift shock when down shifting from 5 to 4.engine surge cause: due to an inadequate control logic of the tcm, the throttle valve repeats on and off before obtaining enough driving force to maintain the set speed…
• 10059494Apr 3, 2014Engine. Summary to be provided on a future date.
• 10055545Mar 31, 2014Brakes. Mazda: see document search button for owner letter. On some vehicles, the original warranty date has been extended to 7 years or 90,000 miles whichever comes first for specific power brake repairs. Model 2007-2013 cx-9.
• 10055535Mar 31, 2014Brakes. Mazda: see document search button for owner letter. On some all wheel drive (awd) vehicles, warranty coverage for vacuum power break booster units specific repairs has been extended to 90,000 miles or 7 years from original warranty start date. Model 2010-2014 cx9.
• 10098022Feb 14, 2014Equipment. When replacing the siriusxm satellite radio unit (or a mazda connect tuner and amp unit (tau)) with replacement tuner for any reason, a call must be made to inform siriusxm of the existing radio id and the new/ replacement sat radio id as soon as possible to ensure the customer leaves the dealership with active (working sat radio.
• 10097982Jan 24, 2014Exterior lighting. Some customers may complain of condensation/fog inside the front or rear combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeable, however, it does not affect the performance of the light. This condensation/fog is a natural phenomenon that occurs when there is a fairly large temperature difference between the inside and the outside of the light…
• 10098004Jan 21, 2014Transmission and drivetrain. Some vehicles may experience one or more of the following concerns: • engine surging concern when the vehicle is driven up hill with the cruise control on. • shift shock when shifting from n, r or from p to d. • shift shock when down shifting from 5 to 4. Engine surge cause: due to an inadequate control logic of the tcm, the throttle valve repeats on and off before obtaining enough driving force to maintain the set…
• 10098003Jan 21, 2014Brakes. Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. This concern will most likely occur during the vehicles first forward movement after starting the engine. This is a normal operating noise of the anti-lock brake system (abs). Do not attempt any repairs.
• 10061523Jan 21, 2014Engine. Summary to be provided on a future date.
• 10097967Dec 19, 2013Seats. Some vehicles may exhibit a chattering noise and the driver-side seat lift cannot be adjusted because the lock plate guide comes off the guide cam when operating the lift. If the lift lever is then operated with the lock plate guide off, the guide cam can be damaged. The shape of both ends of the guide cam has now been changed to stop the lock plate guide from coming off.
• 10110991Nov 19, 2013Air bags, Electrical system. This information is provided to help address Passenger Airbag Deactivation (PAD) Indicator illumination con-cerns during vehicle service.
• 10054788Nov 19, 2013Air bags. Mazda: information provided regarding the indicator light illumination of the passenger airbag deactivation (pad).
• 10110994Nov 12, 2013Engine, Electrical system. Some vehicles may experience MIL illumination with DTC P219A:00 and/or P219B:00 stored in PCM memory. The DTCs may be caused by abnormal electrical noise within the engine harness of certain vehicles. To elimi-nate this concern, separate the A/F sensor signal lines from the emission harness by installing the short cord service part detailed in this bulletin.
• 10059456Nov 12, 2013Engine. Summary to be provided on a future date.
• 10110996Nov 11, 2013Brakes. Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
• 10110995Nov 11, 2013Wheels. Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains.Use extra care when cleaning wheels.
• 10097802Oct 31, 2013Equipment. Some vehicles may experience mil illumination with dtc p219a:00 and/or p219b:00 stored in pcm memory. The dtcs may be caused by abnormal electrical noise within the engine harness of certain vehicles. To elimi-nate this concern, separate the a/f sensor signal lines from the emission harness by installing the short cord service part detailed in this bulletin.
• 10059455Oct 31, 2013Engine. Summary to be provided on a future date.
• 10097805Oct 28, 2013Equipment. A musty/mildew type odor may come from the vents when the air conditioning (a/c) system is operating. It is most noticeable when the a/c is first turned on. This odor is the result of mold growth in the a/c evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. “mazda air cooling coil coating” is available…
• 10097722Aug 22, 2013Steering. Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.

← All problems reported for the 2012 Mazda CX-9