2014 Mazda CX-9 Technical Service Bulletins

276 technical service bulletins (TSBs) are on record for the 2014 Mazda CX-9. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10061491Apr 8, 2014Equipment. Summary to be provided on a future date.
• 10098208Apr 7, 2014Electrical system. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 10.852 or later).• vehicle icon jumps around or vibrates. Caution: do not use the factory reset for retail vehicles. Otherwise, personal settings (such as display and sound adjustments) will be lost, including favorites information.
• 10060501Apr 7, 2014Equipment. Summary to be provided on a future date.
• 10117766Apr 4, 2014Engine cooling, Transmission and drivetrain. Mazda Motor Corporation is extending the warranty coverage for power transfer unit (PTU) replacement on certain 2010-2014 CX-9 vehicles with AWD and produced from July 28, 2009 through December 2, 2013. The warranty for this repair will be extended to 7 years (84 months) from the original warranty start date or 90,000 miles, whichever comes first. On some vehicles, when driving under high load or at high speeds…
• 10055535Mar 31, 2014Brakes. Mazda: see document search button for owner letter. On some all wheel drive (awd) vehicles, warranty coverage for vacuum power break booster units specific repairs has been extended to 90,000 miles or 7 years from original warranty start date. Model 2010-2014 cx9.
• 10098022Feb 14, 2014Equipment. When replacing the siriusxm satellite radio unit (or a mazda connect tuner and amp unit (tau)) with replacement tuner for any reason, a call must be made to inform siriusxm of the existing radio id and the new/ replacement sat radio id as soon as possible to ensure the customer leaves the dealership with active (working sat radio.
• 10098027Feb 7, 2014Equipment. Some vehicles may experience one or more of the following bluetooth® symptoms: • when the vehicle started, the registered device would not connect with the bluetooth® system. The bluetooth, usb or pandora tab on the audio display would not illuminate (gray out). • the bluetooth, usb or pandora tab on the audio display would illuminate, but the bluetooth® system would not operate.
• 10098024Feb 7, 2014Equipment. The navigation system support for diagnostics, parts authorization, and parts exchange require contacting the proper source. • tomtom navigation help desk at 866-486-6866 from 7am-11pm (m-f) and 9am-8pm (sat) eastern standard time. Note: one of the first steps for troubleshooting the navigation system is for the customer or dealer to call tomtom. If the tomtom call center cannot solve the customer’s problem, they…
• 10060481Feb 7, 2014Equipment. Summary to be provided on a future date.
• 10060455Feb 7, 2014Equipment. Summary to be provided on a future date.
• 10097977Jan 31, 2014Equipment. An updated version of the software for the tomtom navigation system has become available. Under this msp42, the navigation system will be reflashed to the updated version using a sd card.
• 10097978Jan 30, 2014Equipment. An updated version of the software for the tomtom navigation system has become available. Under this msp42, the navigation system will be reflashed to the updated version using a sd card.
• 10060479Jan 30, 2014Equipment. Summary to be provided on a future date.
• 10060478Jan 30, 2014Equipment. Summary to be provided on a future date.
• 10097982Jan 24, 2014Exterior lighting. Some customers may complain of condensation/fog inside the front or rear combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeable, however, it does not affect the performance of the light. This condensation/fog is a natural phenomenon that occurs when there is a fairly large temperature difference between the inside and the outside of the light…
• 10098003Jan 21, 2014Brakes. Some customers may report a slight clunk/bang/buzz noise or jolt from the front of the vehicle. This concern will most likely occur during the vehicles first forward movement after starting the engine. This is a normal operating noise of the anti-lock brake system (abs). Do not attempt any repairs.
• 10098007Jan 14, 2014Equipment. Some vehicles may experience one or more of the following bluetooth symptoms: • when the vehicle started, the registered device would not connect with the bluetooth system and bluetooth tab on the audio display would not illuminate (gray out). • the bluetooth tab on the audio display would illuminate, but the bluetooth system would not operate.
• 10098006Jan 14, 2014Equipment. Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the rapgard is removed at pdi. This may be caused by moisture which has been trapped and condensed between the paint and the rapgard.
• 10060458Jan 14, 2014Equipment. Summary to be provided on a future date.
• 10060456Jan 14, 2014Equipment. Summary to be provided on a future date.
• 10110991Nov 19, 2013Air bags, Electrical system. This information is provided to help address Passenger Airbag Deactivation (PAD) Indicator illumination con-cerns during vehicle service.
• 10054788Nov 19, 2013Air bags. Mazda: information provided regarding the indicator light illumination of the passenger airbag deactivation (pad).
• 10110996Nov 11, 2013Brakes. Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
• 10110995Nov 11, 2013Wheels. Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains.Use extra care when cleaning wheels.
• 10097805Oct 28, 2013Equipment. A musty/mildew type odor may come from the vents when the air conditioning (a/c) system is operating. It is most noticeable when the a/c is first turned on. This odor is the result of mold growth in the a/c evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. “mazda air cooling coil coating” is available…
• 10097387May 3, 2013Visibility (wipers, defrost, mirrors). Some customers may experience a water leak from the sunroof after washing the vehicle with a high-pressure car wash system. High pressure water from the car wash may drip from the drip rail and leak into the cabin.

← All problems reported for the 2014 Mazda CX-9