2015 Mazda CX-9 Technical Service Bulletins

246 technical service bulletins (TSBs) are on record for the 2015 Mazda CX-9. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10076677Feb 17, 2016Equipment. Hands-free bluetooth module and/or text messaging troubleshooting procedure. Some vehicles may exhibit bluetooth hands-free and/or text messaging related concerns. To improve thehandling of bluetooth hands-free and/or text messaging customer concerns, mazda created a special service and parts exchange program as of february 2010. Customers experiencing related concerns should have their vehicle and/or device…
• 10213333Feb 15, 2016Equipment, Electrical system. Battery test procedure requirements using the GR81291
• 10213417Feb 5, 2016Exterior lighting, Air bags. Passenger fAirbag deactivation (PAD) indicator light illumination
• 10213329Feb 5, 2016Electrical system, Engine cooling. Engine Start /Stop Procedure with room fuse removed
• 10213421Jan 25, 2016Exterior lighting. Condensation/Fog in front and rear combination lights
• 10100890Jan 25, 2016Equipment. Always be sure to use the correct automatic transmission fluid when replacing atf. Using the wrong atf may cause shift quality complaints or may even damage the transmission.note:• atf m-v (type m5) is not the same fluid as mercon®v or mercon®lv atf.• atf m-v (type m5) has a greater viscosity than mercon®v and mercon®lv atf in low temperatures.• atf m-v (type m5) has a greater anti-judder specification than…
• 10100888Jan 25, 2016Exterior lighting. Some customers may complain of condensation/fog inside the front (headlamp/headlight) or rear (taillamp/tail-light) combination lights. The recent new models have been fitted with a clear lens which can cause the symp-tom to be more noticeable, however, it does not affect the performance of the light. This condensation/fog is a natural phenomenon that occurs when there is a fairly large temperature difference…
• 10213380Dec 14, 2015Equipment. Usual rattle/buzz type noise from presilencer
• 10213377Dec 14, 2015Fuel system. Noise from fuel tank insulator Some vehicles may exhibit an unusual noise while driving the vehicles The noise may be caused by a broken fuel tank (B) insulator (A) that is haning down and contacting the propeller shaft.
• 10105649Dec 14, 2015Fuel system. Some vehicles may exhibit an unusual noise while driving the vehicle. The noise may be caused by a broken fuel tank (b) insulator (a) that is hanging down and contacting the propeller shaft. The rivets (c) may break when a load occurs. The rivet material has been changed to eliminate this concern.
• 10105647Dec 14, 2015Equipment. Some vehicles may exhibit an unusual rattle/buzzing type noise from the presilencer when driving at approximately 1800 rpm. The lower (rear-side) of the pre-silencer may be thermally deformed due to insufficient rigidity (fewer weld spots). The deformed portion may resonate exhaust gas pulsations, which causes noise. A reinforced plate has been added to the pre-silencer to increase the rigidity, thereby eliminating…
• 10076637Dec 14, 2015Engine cooling. Summary to be provided on a future date.
• 10076634Dec 14, 2015Fuel system. Summary to be provided on a future date.
• 10105516Oct 14, 2015Engine cooling. Some vehicles may experience vibration during acceleration and/or noise coming from the rear of the vehicle. Due to environmental heat and heat from the exhaust system, the rear differential mounting rubber may become hardened and cracked, resulting in vibration and/or noise. To eliminate this concern, the rubber material has been improved.
• 10101463Sep 22, 2015Latches, locks and linkages. Some customers may complain that the doors do not lock / unlock when pressing the request switch. This may be caused by a torn or cracked request switch rubber button (a). The rubber surface of the request switch may become gradually worn out by repeated use. Water may enter the request switch and cause a short-circuit of the electrical system. To eliminate this concern, the thickness of the rubber button has been…
• 10105462Aug 18, 2015Equipment. Some customers may complain about one or more of the following concerns. 1. Sms/text cannot be downloaded when onnected via bluetooth. 2. Operational concerns when playing a media device (ipod, usb stick etc.) connected via the usb port. A. After the ignition is turned on, it takes a long time to load all the data from the device before starting playback. Depending on the data volume, it can take up to several…
• 10105481Aug 7, 2015Equipment. Mazda infotainment systems require contacting the proper source for diagnostic support, parts authorization, and parts exchange. Some components require prior authorization before ordering as exchange. Refer to dag exchange central (mxconnect>parts and accessories>parts>programs>exchange central) for component availability, source of technical support and prior authorization requirement.
• 10105468Aug 7, 2015Equipment. The navigation system support for diagnostics, parts authorization, and parts exchange require contacting the proper source. • tomtom navigation help desk at 866-486-6866 from 7am-11pm (m-f) and 9am-8pm (sat) eastern standard time. Note: one of the first steps for troubleshooting the navigation system is for the customer or dealer to call tomtom. If the tomtom call center cannot solve the customer’s problem, they…
• 10099430Jul 9, 2015Brakes. Some vehicles may exhibit brake fluid seepage from the brake master cylinder reserve tank cap. The upper surface of the reserve tank may appear dusty or dirty where the brake fluid seepage has occurred. This concern may be caused by a decrease in sealing performance of cap due to aging deterioration. A new cap with improved sealing performance has been established as a service part
• 10099232Jun 24, 2015Equipment. Some vehicles may exhibit either an audio screen that is locking-up (black screen) or an inoperative audio touch screen. In both cases however, the audio unit sound output is normal. This concern may be caused by an internal failure of the audio unit. The production process at the audio supplier has been improved to eliminate these concerns.
• 10099405Jun 2, 2015Visibility (wipers, defrost, mirrors). Some customers may experience inoperative front door window auto-closing operation when using the window switches (a). The window moves upward, but automatically returns to the halfway position (as if the jam-safe window function is operating). The glass run channel may be deformed causing increased sliding resistance against the window glass. This may cause the system to mis-judge that something is blocking the…
• 10105433May 26, 2015Fuel system, Other or unknown. Some vehicles may exhibit an unusual noise while driving the vehicle. The noise may be caused by a broken fuel tank (b) insulator (a) that is hanging down and contacting the propeller shaft. The rivets (c) may break when a load occurs. The rivet material has been changed to eliminate this concern.
• 10105441May 19, 2015Visibility (wipers, defrost, mirrors). Some customers may notice the power window(s) are either noisy or completely inoperative while operating the power window switch. This may be due to the power window motor gear having chipped or damaged teeth. To eliminate this concern, the power window motor has been improved by reducing the force applied to the gear when the window is closed.
• 10099785Apr 24, 2015Equipment. Some vehicles may experience mil illumination with dtc p219a:00 and/or p219b:00 stored in pcm memory. The dtcs may be caused by abnormal electrical noise within the engine harness of certain vehicles. To eliminate this concern, separate the a/f sensor signal lines from the emission harness by installing the short cord service part detailed in this bulletin.
• 10099686Mar 26, 2015Equipment, Electrical system. Some customers may complain about one or more of the following concerns. 1. Sms/text cannot be downloaded when connected via bluetooth. 2. Operational concerns when playing a media device (ipod, usb stick etc.) connected via the usb port. A. After the ignition is turned on, it takes a long time to load all the data from the device efore starting playback. Depending on the data volume, it can take up to several…
• 10099690Mar 16, 2015Electrical system, Equipment. Some customers may complain about one or more of the following concerns. 1. Sms/text cannot be downloaded when connected via bluetooth. 2. Operational concerns when playing a media device (ipod, usb stick etc.) connected via the usb port. A. After the ignition is turned on, it takes a long time to load all the data from the device before starting playback. Depending on the data volume, it can take up to several…
• 10100708Feb 27, 2015Equipment. Use the following repair procedure to minimize the need to replace the catalyst converter/exhaust pipe when removing oxygen sensors and/or air fuel ratio sensors.
• 10100706Feb 27, 2015Equipment. Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the rapgard is removed at pdi. This may be caused by moisture which has been trapped and condensed between the paint and the rapgard. These types of stains can be removed with a heat gun or an infrared drier.
• 10100705Feb 27, 2015Equipment. If replacement of the right side (rh) transfer oil seal (a), and transfer dust seal (b) are necessary, use the following repair procedure to install the new oil seals.
• 10100714Feb 23, 2015Electrical system. Some customers may complain about one or more of the following concerns. 1. Sms/text cannot be downloaded when connected via bluetooth. 2. Operational concerns when playing a media device (ipod, usb stick etc.) connected via the usb port. A. After the ignition is turned on, it takes a long time to load all the data from the device before starting playback. Depending on the data volume, it can take up to several…
• 10099723Dec 18, 2014Equipment. Some vehicles may exhibit an abnormal steering feel and/or noise while driving the vehicle in freezing tempera-tures, however, there is no loss of steering control.this may be due to oil seepage from the power steering oil pump pressure switch (a). The oil seepage is caused by poor sealing of the oil pressure switch o-ring at low temperature. The shape and material of the o-ring has been changed to improve low…
• 10098885Nov 24, 2014Exterior lighting. When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets are present and correctly installed. In most cases you will find that the bulb seal no. 1 (a) or hid bulb seal no. 1 (b) and bulb seal no.
• 10098888Nov 18, 2014Electrical system. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 10.854 or later).•navigation system freezes.•message “waiting for valid gps signal” is shown in the menu bar of navigation display for several minutes.•vehicle symbol is off road while driving / wrong position of vehicle on map.•map is rotating when vehicle is parked or while driving.•navigation…
• 10060502Nov 18, 2014Equipment. Summary to be provided on a future date.
• 10098895Nov 4, 2014Steering. Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road. Follow steering wheel alignment procedure.
• 10059471Nov 4, 2014Steering. Summary to be provided on a future date.
• 10098846Oct 31, 2014Electrical system, Equipment. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (version 10.854 or later).•navigation system freezes.•message “waiting for valid gps signal” is shown in the menu bar of navigation display for several minutes.•vehicle symbol is off road while driving / wrong position of vehicle on map.•map is rotating when vehicle is parked or while driving.•navigation…
• 10060498Oct 31, 2014Equipment. Summary to be provided on a future date.
• 10098867Oct 3, 2014Equipment. Some customers may experience difficulty moving the selector lever out of “p” range after the vehicle has been parked overnight in extremely cold temperatures (I.e. Below freezing). The selector lever movement may return to normal after running the climate control system at maximum hot for short period of time. This concern may be caused accidentally by the customer spilling a drink around the selector lever.
• 10059734Oct 3, 2014Transmission and drivetrain. Summary to be provided on a future date.
• 10098545Sep 9, 2014Equipment. Some vehicles may exhibit bluetooth® hands-free and/or text messaging related concerns. To improve the handling of bluetooth® hands-free and/or text messaging customer concerns, mazda cre-ated a special service and parts exchange program as of february 2010.
• 10098367Aug 15, 2014Equipment. In accordance with federal regulations, follow the procedure listed below when replacing a speedometer.note:•mazda vehicles are manufactured with tamper-proof speedometers.•when a speedometer is replaced, the new speedometer will read zero (0) miles.•this procedure is extremely important to accurately represent actual vehicle mileage.•prior to speedometer removal, complete the information required on the…
• 10098282Jun 10, 2014Equipment. This service bulletin provides information regarding the proper use of the driver’s floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with proper usage. • floor mat moves forward due to improper installation. • inappropriate floor mat (such as aftermarket, non-factory-equipped, or non-genuine) is used. • floor mat is…
• 10098245Jun 10, 2014Equipment. Mazda north american operations received many requests from our dealers asking us to approve additional on-car brake lathes as an option for mnao authorized equipment. Due to your feedback and after evaluating a few on-car brake lathes, we are pleased to announce that we have added the pro cut on-car brake lathe to mnao authorized equipment program. The accu-turn is still an approved brake lathe but it is no longer…
• 10060503Apr 29, 2014Equipment. Summary to be provided on a future date.
• 10098006Jan 14, 2014Equipment. Some vehicles may experience stains appearing on the hood, roof and/or trunk of the vehicle. This concern is most likely to be found in a cold weather areas just after the rapgard is removed at pdi. This may be caused by moisture which has been trapped and condensed between the paint and the rapgard.

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