2018 Mazda CX-9 Technical Service Bulletins

470 technical service bulletins (TSBs) are on record for the 2018 Mazda CX-9. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10129568Jan 11, 2018Body and structure. Some customers may complain that the door weatherstrip (1) comes off at the front / lower part of the reardoor(s). This concern is caused by insufficient weatherstrip gripping force.
• 10129567Jan 10, 2018Electrical system. Some customers may complain that the Voice Recognition system does not recognize "Address" or "NewDestination" navigation voice commands. This may be caused by faulty navigation SD card software. TheSD card has been updated to eliminate this concern.
• 10129566Jan 9, 2018Electrical system. After the installation of a new instrument cluster, the message "Fctry" or "Factory" is displayed instead ofthe odometer. This concern may also occur when a room fuse is installed in a new vehicle.Some new instrument clusters are in the factory mode setting. Factory mode cancellation is required.NOTE: The concern is applicable to Calsonic Kansei instrument clusters.
• 10153226Jan 8, 2018Wheels. As of May 1, 2018, Japan produced vehicles use 17 mm hex lug nuts instead of 21 mm on the same size thread. When installing new lug nuts or the accessory Wheel Lock Set, make sure to use the appropriate part number for the vehicle you are working on. NOTE: The Mazda3 produced in Mexico is not affected.Use the GEPC or the Mazda Accessory web site [MXConnect (dealers.mazdausa.com)] to look up the correct part number…
• 10129353Jan 4, 2018Equipment. The MAZDA MOBILE START (MMS) is currently experiencing a system disruption. User web portal and Call center web portal functions are affected. Mazda is working on this issue and will notify dealers when MMS service has been fully restored. We apologize for any inconvenience this may have caused you or your dealer.
• 10129354Jan 2, 2018Electrical system. When installing a navigation SD card, the center display may show error message "Invalid SD Card". This may be caused by: The navigation SD card lock tab is locked.The navigation SD card has a VIN mismatch due to SD card swapping.The navigation SD card has a malfunction.
• 10129368Dec 5, 2017Equipment, Engine. Some vehicles may experience the Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire). Vehicles having this concern should use the following Inspection/Repair procedure.
• 10129352Dec 4, 2017Electrical system. If the BSM control module is replaced, Auto Configuration and BSM Radar Test must be performed: 1. Auto Configuration -When the ignition is switched ON, the blind spot monitoring (BSM) reads the vehicle specification information sent via CAN communication from the instrument cluster, and stores the vehicle specification information into the new BSM control module. 2. BSM Radar Test - This test confirms correct BSM…
• 10188496Nov 29, 2017Equipment, Wheels, Tires. Mazda is incorporating a "Direct" type TPMS, which is unlike the previous "Indirect" type system. With the "Direct" type TPMS........ ? there is no TPMS switch on the dashboard. It is no longer needed. ? the wheel sensors activate after detecting tire rotation. ? the wheel sensors transmit data to the vehicle at a rate of once per minute. ? the vehicle must be driven at 16 mph or more for two (2) minutes or more to…
• 10188495Nov 28, 2017Engine cooling, Engine, Electrical system. If you receive a customer complaint of a Check Engine Light on with a DTC P0401 stored in memory, follow the repair procedure below.
• 10188481Nov 10, 2017Equipment, Body and structure, Suspension. Some vehicles may exhibit a crack on the front shock absorber dust boot (A). This may be caused by dust boot insufficient resistance to cold. The shape and material of the dust boot has been changed to improve the resistance to cold.
• 10188494Nov 8, 2017Equipment, Engine cooling. The 2018 CX-9 Maintenance Monitor engine oil data reset procedure (for oil change) is different than other models due to a specification problem. It must be reset in 2 places - in MAZDA CONNECT and in the instrument cluster. It is important to reset in both places at every oil change to avoid unnecessary customer return. NOTE: If the reset procedure is not performed in both places, a maintenance message will be…
• 10188488Nov 2, 2017Electrical system, Equipment. If you encounter any type of electrical concern (e.g, dead battery), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the customer if any aftermarket devices have been installed. Below are a couple of examples of unusual electrical concerns caused by aftermarket devices.
• 10125469Oct 18, 2017Forward collision avoidance. The Smart City Brake Support (SCBS) system alerts the driver of a possible collision using an indication in the display and a warning sound when the Forward Sensing Camera (FSC) detects a vehicle ahead and determines that a collision with a vehicle ahead is imminent. In addition, the system reduces damage in the event of a collision by operating the brake control when the system determines that a collision is…
• 10118752Sep 12, 2017Equipment, Visibility (wipers, defrost, mirrors), Electrical system. Due to a change in the 2017 Mazda3, Mazda6 and 2018 CX-9 A-pillar wiring harness, the EC Mirror w/compass / EC Mirror w/compass + Homelink installation instructions have been updated.
• 10118479Aug 10, 2017Equipment. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. MAZDA CONNECT Symptom Troubleshooting Table Sections: Audio System, Bluetooth®, Center Display, DTC, i-ACTIVESENSE, Maintenance Monitor, Navigation, Noise, Reboot / Frozen Screen / Slow Response, USB / Aux, Voice Command
• 10118467Aug 7, 2017Equipment, Electrical system. In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer?s responsibility to comply with Federal, State, and local laws concerning odometerand related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with…
• 10111043Jul 26, 2017Equipment. Some customers may complain about the following MAZDA CONNECT Temperature Warning message: Display is too Hot. Screen performance may be decreased until it cools. The warning message displays when the MAZDA CONNECT screen temperature is above 176 degrees Fahrenheit (80 degrees Celsius).
• 10111036Jul 12, 2017Electrical system. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is© 2017 Mazda North American Operations, U.S.A. allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service.
• 10186263Dec 19, 2016Electrical system, Equipment. MAZDA Mobile start (MMS) cannot communicate with vehicle

← All problems reported for the 2018 Mazda CX-9