2022 Mazda CX-9 Technical Service Bulletins

281 technical service bulletins (TSBs) are on record for the 2022 Mazda CX-9. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10241637Aug 28, 2023Electrical system. Some customers may complain about scratches on the instrument cluster lens.
• 10241636Aug 28, 2023Electrical system. Qi Wireless Charger Symptom Troubleshooting
• 10241635Aug 28, 2023Electrical system. Qi Wireless Charger Symptom Troubleshooting
• 10241634Aug 28, 2023Equipment, Engine cooling, Exterior lighting. Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF
• 10241633Aug 15, 2023Engine cooling, Equipment, Exterior lighting. Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF
• 10240494Jul 21, 2023Equipment. Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information.
• 10240371Jul 17, 2023Steering. Some customers may complain about a creaking noise coming from the steering column while driving. A steering column nut loosens due to excessive load when driving on irregular roads. To eliminate this concern, the tightening torque for the steering column nut has been increased.
• 10240495Jul 11, 2023Electrical system. Some customers may experience the following: In-Vehicle Network Malfunction error message, Master Warning light ON, Connected Vehicle Reception Icon shows "X".
• 10240496Jul 6, 2023Body and structure. Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
• 10240484Jul 5, 2023Engine cooling, Latches, locks and linkages, Exterior lighting, Equipment. Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".
• 10238689Jun 28, 2023Engine cooling, Equipment. Connected Services, Frequently Asked Questions (FAQ)
• 10238692Jun 13, 2023Electrical system, Equipment. In-vehicle network malfunction and master warning light on. Dtc u3000:04 stored (does not apply to 09-001/23)
• 10238680Jun 13, 2023Wheels, Tires. Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Flat spots on tires may be caused by improper maintenance during dealer storage (e.g.: Vehicle was left stationary for a prolonged period of time in high ambient temperatures).
• 10238681Jun 12, 2023Engine cooling, Exterior lighting, Body and structure, Latches, locks and…. Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".
• 10238697Jun 5, 2023Body and structure, Equipment. Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply…
• 10238695Jun 1, 2023Engine cooling. Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system.
• 10238668Jun 1, 2023Seats. At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
• 10237208May 31, 2023Electrical system, Equipment. Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
• 10237205May 30, 2023Equipment, Electrical system. Some customers may experience the following symptoms of the wireless charger (Qi), even when the mobile device (smartphone etc.) is placed in the proper position on the wireless charger (Qi). It does not start charging. Soon after starting, it stops charging with the indicator flashing in red. Soon after starting, it stops charging without any visible sign. These symptoms may be caused by improper control software…
• 10237216May 24, 2023Electrical system, Engine cooling. If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
• 10237210May 24, 2023Engine cooling, Electrical system, Equipment. Frequently Asked Questions (FAQ)
• 10237209May 24, 2023Equipment, Engine cooling, Electrical system. Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF, 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".
• 10237206May 23, 2023Equipment, Electrical system. Some customers may complain that Mazda Connect does not start (blank screen) or that it takes a long time to restart/ reboot after starting the vehicle. This is caused by the initialization process with the CMU failing at startup due to a defective circuit board element. To eliminate this concern, the internal hardware (DRAM) of the CMU has been improved.
• 10237215May 17, 2023Wheels. Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains or discoloration.
• 10237197May 9, 2023Electrical system. The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.
• 10235699Apr 28, 2023Electrical system. In-Vehicle Network Malfunction error message. DTC U3000:04 (Telematics communication unit internal malfunction) stored. NOTE: The vehicle does not apply to 09-001/23 because CSP04 is not "OPEN".
• 10235579Apr 28, 2023Equipment. Mazda Connected Services - Frequently Asked Questions (FQA)
• 10235416Apr 28, 2023Electrical system. Some customers may experience electrical devices that cannot be charged through the rear console or the trunk side trim USB power outlet. This may be caused by an excessive external force applied to the USB power outlet. To eliminate this concern, the soldering strength of the USB port has been enhanced.
• 10235576Apr 25, 2023Equipment, Engine cooling, Latches, locks and linkages. Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative.Engine Start / Stop,Door Lock / Unlock,Lights ON / OFF. 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".
• 10235700Apr 21, 2023Electrical system. When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated.
• 10235701Apr 14, 2023Electrical system. Some customers may complain about an intermittent Beep sound (popping sound) every 1-2 minutes while driving. This may be cause by a software error in the navigation SD card.
• 10235696Apr 14, 2023Electrical system. Qi Wireless Charger symptom troubleshooting
• 10235705Apr 4, 2023Electrical system. This service information provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the batteries periodically according to the repair procedure.
• 10235415Apr 3, 2023Seats. At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
• 10233685Mar 28, 2023Electrical system. This service information provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the batteries periodically according to the repair procedure.
• 10233683Mar 28, 2023Latches, locks and linkages, Exterior lighting, Engine cooling. Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop Door Lock / Unlock Lights ON / OFF 3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".
• 10233669Mar 21, 2023Equipment. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method. B. Auxiliary Key Code Cut Method
• 10233569Mar 17, 2023Equipment, Electrical system. Some customers may complain that Mazda Connect does not start (blank screen) or that it takes a long time to restart/ reboot after starting the vehicle. This is caused by the initialization process with the CMU failing at startup due to a defective circuit board element. To eliminate this concern, the internal hardware (DRAM) of the CMU has been improved.
• 10233674Mar 10, 2023Equipment. Mazda Connect Services - Frequently Asked Questions (FAQ)
• 10233704Mar 1, 2023Visibility (wipers, defrost, mirrors). Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.
• 10233562Mar 1, 2023Exterior lighting, Equipment, Engine cooling, Latches, locks and linkages. Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF
• 10232299Feb 28, 2023Electrical system. Speedometer replacement procedure
• 10232296Feb 16, 2023Electrical system. Some customers may experience electrical devices that cannot be charged through the rear console or the trunk side trim USB power outlet. This may be caused by an excessive external force applied to the USB power outlet. To eliminate this concern, the soldering strength of the USB port has been enhanced.
• 10232401Feb 7, 2023Seats, Electrical system. Some vehicles may experience the seat ventilation system still on after the engine has been turned off, in some cases this causes the battery to be completely discharged and not rechargeable. This is caused by a deterioration in the seat ventilation control unit. To eliminate this concern, the material for the circuit of the seat ventilation control unit has been modified.
• 10232301Feb 7, 2023Transmission and drivetrain. The rear differential case could develop a crack in the case. NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles. This concern is caused when the sliding bearing (1) in the coupling (2) is seized and causes the coupling component to fit loosely. The pinion shaft head (3) then contacts the differential case and causes a crack.
• 10232303Feb 6, 2023Equipment, Engine cooling, Electrical system, Exterior lighting. Some customers may complain about any of the following: Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ".
• 10232302Feb 2, 2023Steering, Wheels. Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Flat spots on tires may be caused by improper maintenance during dealer storage (e.g.: Vehicle was left stationary for a prolonged period of time in high ambient temperatures).
• 10232402Feb 1, 2023Seats. At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface. Customers having this concern should have their vehicle repaired by a qualified upholstery repair specialist using the following repair procedure.
• 10232300Feb 1, 2023Electrical system. Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 °F (10°C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by inappropriate soldering in the ambient temperature sensor. To eliminate this concern, the soldering process has been enhanced since December 2021 at the supplier.
• 10230882Jan 27, 2023Transmission and drivetrain. The rear differential case could develop a crack in the case NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles. This concern is caused when the sliding bearing in the coupling is seized and causes the coupling component to fit loosely. The pinion shaft head then contacts the differential case and causes a crack.

← All problems reported for the 2022 Mazda CX-9