2014 Porsche Cayenne Technical Service Bulletins

520 technical service bulletins (TSBs) are on record for the 2014 Porsche Cayenne. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10162219Jun 19, 2019Equipment. Announcement of a 6 month warranty extension on VAS 581005P R1234yf Service Units for air conditioning.
• 10162212Jun 5, 2019Electrical system. Request for dealers to remove Special Tool VAS 6839 from High Voltage tool box because the unit could give erroneous voltage readings. PAG has decided that VAS 6558A could be used in its place.
• 10161400May 16, 2019Engine cooling. Instructions for setting the ready status for catalytic converters on Cayenne Diesel vehicles, since there is some difficulty in setting the status when the vehicle is finished having emissions related repairs and is ready to leave the Service Department.
• 10166861Apr 2, 2019Engine cooling. Porsche Intranet posting for WJ46 campaign, which seeks to retrofit additional supports on the catalytic converter for cylinder 4-6 on the affected vehicles.
• 10157106Mar 11, 2019Visibility (wipers, defrost, mirrors). Outer seal on Panoramic roof is faulty, causing water to leak into vehicle.
• 10155170Feb 25, 2019Body and structure. The rear lid does not close normally.
• 10145566Sep 26, 2018Transmission and drivetrain, Engine. Cause: Clicking noises can come from around the transfer case when manoeuvring the vehicle (or driving slowly) due to activation of the transfer case servo motor. Remedial action: Before doing any other work, the symptommust be simulated using a test procedure. (Opening the door windows can be helpful when evaluating noises). 1 Conditions for the first test procedure: ? Activate the Start/Stop function and ?…
• 10145559Sep 11, 2018Engine cooling. Subject: Documentation of the implementation of AG01 Emissions Recall in the IN-FORM tool Information: The implementation of campaign "AG01 Emissions Recall" was not documented fully according to specifications in the IN-FORM tool on the affected vehicles.
• 10166860Sep 5, 2018Engine cooling, Fuel system. Porsche intranet posting for campaign WH70, which seeks to replace the heating element of the AdBlue reducing agent on affected Diesel vehicles.
• 10148792Aug 23, 2018Electrical system. Cause The control unit for the auxiliary alarm system has limited bus communication. Date of Introduction Control units for the auxiliary alarm system with updated software have been used in production since the beginning of December 2017.
• 10143835Jul 20, 2018Engine. Technical Background The issue is caused by incomplete cutting of the drain flap at the parts supplier. When the flap is not cut all the way back, it is not able to open fully. The drain will clog.
• 10143839Jul 5, 2018Brakes. Symptom Customers complain that the brake pedal does not always return completely to its end position following actuation.
• 10143841Jul 3, 2018Back-over prevention (rear camera). Subject: Front camera Symptom: The customer complains that certain functions of the front camera are not available at times: Lane Change Assist not available Porsche Dynamic Light System not available Traffic sign recognition not available Cause: Image sensor fault in the front camera. Insufficient contrast causes certain functions to fail at times. Remedial Action: Check front camera and replace it if necessary.
• 10143521Jun 28, 2018Engine, Electrical system. Oil in the wiring harness. If oil is found in the engine wiring harness during a repair, the wiring harness and all the affected components (including the oil pump control valve) must be replaced.
• 10143297Jun 28, 2018Fuel system. Oil in the wiring harness. If oil is found in the engine wiring harness during a repair, the wiring harness and all the affected components (including the oil pump control valve) must be replaced.
• 10143523Jun 27, 2018Engine, Equipment. Concerns: Belt tensioner Information: Checking belt tensioner in the event of a complaint about "leaks" before carrying out any other work.
• 10143299Jun 27, 2018Engine. Concerns: Belt tensioner Information: Checking belt tensioner in the event of a complaint about "leaks" before carrying out any other work.
• 10188291May 30, 2018Equipment, Brakes. Resubmitting at request of Mr. Bernard Hardgrave. Advanced technical information on brake fluid for all Porsche vehicles.
• 10188268May 16, 2018Electrical system, Exterior lighting. Resubmitting at request of Mr. Bernard Hardgrave. Information on fogging lighting components.
• 10142252May 10, 2018Equipment. Information: The Approval and Support Management system was created to offer assistance to the dealer organization with new and complex technical issues by utilizing the Support Specialists within Porsche R&D. As a result, this process has reduced vehicle downtime and repeat repairs substantially.
• 10134874Mar 13, 2018Electrical system. Model Line: Cayenne (92A) Macan (95B) Concerns: AGM starter battery (referred to below simply as ?battery?) Situation: Customer complaints concerning battery-related topics Recurring customer complaints concerning topics relating to battery capacity and quality.
• 10134861Mar 13, 2018Fuel system. Information: Analysis has shown that traces of oil found in the hydraulic pump or tandempump area are not always caused by a Pentosin leak in the pump. In the event of a complaint about traces of oil in the hydraulic pump or tandem pump area,
• 10134873Mar 7, 2018Transmission and drivetrain. Vehicle Types: Cayenne/Cayenne Diesel/Cayenne S/Cayenne GTS/Cayenne S Hybrid/Cayenne Turbo/Cayenne Turbo S Concern: Current approval status: January 2018
• 10130121Feb 13, 2018Engine cooling. Subject: Intake valves and intake ports Information: Carboned-up valves in the engine can be reworked and cleaned using cleaning equipment. If there is a complaint about knocking combustion, e.g. during acceleration at high load, the condition of the intake valves and portsmust be checked before doing any other work. If the check shows that the intake valves and intake ports have carbon deposits and are dirty, they…
• 10130118Feb 6, 2018Transmission and drivetrain. Cause: Clicking noises can come from around the transfer case when manoeuvring the vehicle (or driving slowly) due to activation of the transfer case servo motor. Remedial action: Before doing any other work, the symptommust be simulated using a test procedure. (Opening the door windows can be helpful when evaluating noises). 1 Conditions for the first test procedure: ? Activate the Start/Stop function and ?…
• 10127489Dec 20, 2017Fuel system. Subject: Ensuring the quality of vehicles following storage Information: Due to the Stop Sale for Cayenne Diesel vehicles, pre-owned vehicles were stored for a long time at the dealerships.
• 10125210Nov 8, 2017Engine, Electrical system. Situation: Cayenne Diesel vehicles were equipped with undisclosed Auxiliary Emission Control Devices which are not permitted by emissions regulations. Action Required: Install updated engine control module (DME) software, transmission control module (Tiptronic) software and hardware to bring affected vehicles into regulatory compliance.
• 10125213Nov 6, 2017Electrical system. Information: This document updates information previously published in EQ 1105, EQ 1105, and EQ 1401. To provide stable voltage and sufficient current throughout certain service operations, you should connect the vehicle to a battery charger (sometimes referred to as a power supply). However, you may experience ECU programming and coding issues if the chosen battery charger has insufficient power. Many workshop…
• 10125212Nov 2, 2017Steering. Cause: Clicking noises can come from around the transfer case when manoeuvring the vehicle (or driving slowly) due to activation of the transfer case servo motor. Remedial Action: Before doing any other work, the symptom must be simulated using a test procedure. (Opening the door windows can be helpful when evaluating noises). 1 Conditions for the first test procedure: * Activate the Start/Stop function and *…
• 10125199Oct 12, 2017Equipment. Subject: Air-conditioning system function Situation: Customers complain that the air conditioning does not function at times or after starting it. The air conditioning does not turn on or is turned off if the state of charge of the high-voltage battery is very low and also if the battery is not sufficiently charged while driving.
• 10119317Sep 22, 2017Electrical system. Cause: Clicking noises can come from around the transfer case when manoeuvring the vehicle (or driving slowly) due to activation of the transfer case servo motor. Remedial Action: Before doing any other work, the symptommust be simulated using a test procedure. (Opening the door windows can be helpful when evaluating noises). 1 Conditions for the first test procedure: ? Activate the Start/Stop function and ?…
• 10119312Sep 13, 2017Exterior lighting. Information: A Cayenne with optional equipment no. 1D6 will come with a Trailer hitch receiver and wiring up to the receiver hitch that includes a control unit to operate the trailer parking lights, turn signals and brake lights. The Cayenne is also pre-wired for a brake controller. You will need to do the following to hook up the trailer electrics and/or an electric brake controller:
• 10109263Aug 26, 2017Transmission and drivetrain. Concerns: Rear-differential lock control unit Information: This is to inform you of a voluntary Workshop Campaign on the above-mentioned vehicles. With the current data record for regulating the rear-differential lock, noises ("rattling") can occur in the rear axle area as a result of a certain driving style over the service life of the vehicle. This will not impair the function of the rear-differential lock.
• 10117507Aug 14, 2017Other or unknown, Electrical system. Information: A Cayenne with optional equipment no. 1D6 will come with a Trailer hitch receiver and wiring up to the receiver hitch that includes a control unit to operate the trailer parking lights, turn signals and brake lights. The Cayenne is also pre-wired for a brake controller. You will need to do the following to hook up the trailer electrics and/or an electric brake controller:
• 10117506Aug 8, 2017Electrical system. Information: During the packaging of a High Voltage Lithium Ion battery, copies of The test log for classification of lithium-ion high voltage batteries (located in PIWIS - Standard Forms) must be attached inside the box and to the document bag on the exterior of the box as per the Workshop Manual 2X00IN Packing non-critical high-voltage battery (970, 971, 92A) or Workshop Manual 2708IN Packaging instructions for…
• 10108675Jul 17, 2017Electrical system, Engine. Issue: Oil in the wiring harness. Information: If oil is found in the engine wiring harness during a repair, the wiring harness and all the affected components (including the oil pump control valve) must be replaced.
• 10120792Jun 27, 2017Electrical system. Subject: Discharge protection function of the batterymanagement system(BMS) in order to extend the service life of high-voltage and low-voltage batteries
• 10120786Jun 27, 2017Equipment. Information: Converting transfer cases that are still in stock to the new type before installing themin customer vehicles.
• 10120788Jun 13, 2017Electrical system. Concerns: AGM starter battery (referred to below simply as 'battery') Situation: Support for the care andmaintenance of the AGMstarter battery (at the dealership): From the time the vehicle is delivered to the Porsche Centre until it is handed over to the customer, the battery must be maintained and charged regularly, depending on use.
• 10120787Jun 13, 2017Electrical system. Concerns: AGM starter battery (referred to below simply as ?battery?) Information: Customer complaints concerning battery-related topics Recurring customer complaints concerning topics relating to battery capacity and quality.
• 10125194Dec 13, 2016Equipment. Information: The customer complains that certain functions of the front camera are not available at times: * Lane Change Assist not available * Porsche Dynamic Light System not available * Traffic sign recognition not available Cause: Image sensor fault in the front camera. Insufficient contrast causes certain functions to fail at times.
• 10125193Dec 13, 2016Engine cooling. Symptom: The engine will not start at times and the fault code P0607 Control unit faulty is stored in the fault memory. Cause: The DME control unit can become damaged via the electric wires as a result of electrostatic discharge of the throttle housing. Date of Introduction: The optimized throttle housing with insulation has been installed during production since August 24, 2016.
• 10125190Dec 13, 2016Engine cooling. The turbocharger is damaged by detached parts of the cracked inner part of the manifold. A faulty turbocharger is diagnosed due to loss of power and when the "Check Engine" warning is activated. However, a faulty turbocharger can also be diagnosed if the inner part of the manifold is damaged.
• 10120623Nov 18, 2016Electrical system. Due to incorrect sealing of the electric plug connection on the transfer case servo motor, moisture can get into the connector. As a result, the contacts can become corroded. In the event of a customer complaint, check the plug connection on the servo motor and the servo motor itself for damage: ? If the electric plug connection on the transfer case servo motor is corroded, replace section of cable including…
• 10119298Nov 18, 2016Electrical system. Due to incorrect sealing of the electric plug connection on the transfer case servo motor, moisture can get into the connector. As a result, the contacts can become corroded. In the event of a customer complaint, check the plug connection on the servo motor and the servo motor itself for damage: ? If the electric plug connection on the transfer case servo motor is corroded, replace section of cable including…
• 10120621Nov 14, 2016Engine. The following procedure is recommended to ensure that the engine oil level is correct. By following this procedure, the engine oil level display will be displayed as completely full. If the engine oil is filled beyond this level, the warning for ?Above Max? may be displayed intermittently under certain operating conditions.
• 10119296Nov 14, 2016Engine. The following procedure is recommended to ensure that the engine oil level is correct. By following this procedure, the engine oil level display will be displayed as completely full. If the engine oil is filled beyond this level, the warning for ?Above Max? may be displayed intermittently under certain operating conditions.
• 10119330Oct 20, 2016Equipment. Converting transfer cases that are still in stock to the new type before installing themin customer vehicles. The optimized transfer case is used during production from week 31/2016. If the transfer case needs to be replaced, check the part number of the new transfer case. If the transfer case is the old type, it must be converted to the new type before doing any other work. Conversion to the new type involves: ?
• 10122099Sep 26, 2016Engine cooling. Reworking Connector on Engine Coolant Level Sensor for Low-temperature Cooling System (Red "engine coolant level" warning message in the instrument cluster/SY2215)? Contact problems with the installed plug contacts in the connector for the engine coolant level sensor on the coolant reservoir (low-temperature cooling system). ?
• 10122094Sep 20, 2016Electrical system. The rear lid closes at a higher speed particularly at cold temperatures. The signal from the microswitch in the lid lock is too short and cannot be read out clearly by the control unit software.

← All problems reported for the 2014 Porsche Cayenne