2017 Porsche Cayenne Technical Service Bulletins

550 technical service bulletins (TSBs) are on record for the 2017 Porsche Cayenne. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10157107Mar 7, 2019Engine cooling. There is cast residue in the cylinder head cover sealing groove, causing the injector holes to leak.
• 10155170Feb 25, 2019Body and structure. The rear lid does not close normally.
• 10153568Dec 13, 2018Exterior lighting. Tail Light Defective Warning in the Instrument Cluster
• 10153578Nov 16, 2018Equipment. G2 Panamera and E3 Cayenne Coaxial cable ordering concept
• 10145566Sep 26, 2018Transmission and drivetrain, Engine. Cause: Clicking noises can come from around the transfer case when manoeuvring the vehicle (or driving slowly) due to activation of the transfer case servo motor. Remedial action: Before doing any other work, the symptommust be simulated using a test procedure. (Opening the door windows can be helpful when evaluating noises). 1 Conditions for the first test procedure: ? Activate the Start/Stop function and ?…
• 10148792Aug 23, 2018Electrical system. Cause The control unit for the auxiliary alarm system has limited bus communication. Date of Introduction Control units for the auxiliary alarm system with updated software have been used in production since the beginning of December 2017.
• 10148791Aug 17, 2018Tires. Equipment: Tire Pressure Monitoring (TPM) 433 MHz (I-no. 7K3) Subject: Control unit for Tire Pressure Monitoring (TPM)
• 10148786Aug 1, 2018Electrical system. Customer Concern Customer complains of vehicle stalling and/or Check Engine Light illuminated (DME fault code ?P032200 Engine speed sender - no signal? or ?P032100 - Engine speed sensor, implausible signal? may be stored). Technical Background The crankshaft position sensor can have an intermittent internal electrical connection. It is from a bad batch produced at the supplier in April 2017. Vehicles built in late…
• 10143838Jul 24, 2018Brakes. Subject: Connecting-rod bearing Situation: At high engine speeds and with the high lateral acceleration forces that occur when driving on race tracks, the oil pressure can drop if the engine-oil level is low. In this case, the connecting rod bearings in the engine can be damaged due to insufficient lubrication.
• 10143835Jul 20, 2018Engine. Technical Background The issue is caused by incomplete cutting of the drain flap at the parts supplier. When the flap is not cut all the way back, it is not able to open fully. The drain will clog.
• 10143841Jul 3, 2018Back-over prevention (rear camera). Subject: Front camera Symptom: The customer complains that certain functions of the front camera are not available at times: Lane Change Assist not available Porsche Dynamic Light System not available Traffic sign recognition not available Cause: Image sensor fault in the front camera. Insufficient contrast causes certain functions to fail at times. Remedial Action: Check front camera and replace it if necessary.
• 10143521Jun 28, 2018Engine, Electrical system. Oil in the wiring harness. If oil is found in the engine wiring harness during a repair, the wiring harness and all the affected components (including the oil pump control valve) must be replaced.
• 10143297Jun 28, 2018Fuel system. Oil in the wiring harness. If oil is found in the engine wiring harness during a repair, the wiring harness and all the affected components (including the oil pump control valve) must be replaced.
• 10143523Jun 27, 2018Engine, Equipment. Concerns: Belt tensioner Information: Checking belt tensioner in the event of a complaint about "leaks" before carrying out any other work.
• 10143299Jun 27, 2018Engine. Concerns: Belt tensioner Information: Checking belt tensioner in the event of a complaint about "leaks" before carrying out any other work.
• 10143524Jun 6, 2018Electrical system, Equipment. Subject: Control unit for rear-end electronics Symptom: The alarm system is triggered spontaneously (for no apparent reason). Cause: The mobile phone antenna (GSM) signals can be picked up by the interior surveillance system and result in spontaneous triggering of the alarm system.
• 10143300Jun 6, 2018Electrical system. Subject: Control unit for rear-end electronics Symptom: The alarm system is triggered spontaneously (for no apparent reason). Cause: The mobile phone antenna (GSM) signals can be picked up by the interior surveillance system and result in spontaneous triggering of the alarm system.
• 10188291May 30, 2018Brakes, Equipment. Resubmitting at request of Mr. Bernard Hardgrave. Advanced technical information on brake fluid for all Porsche vehicles.
• 10188268May 16, 2018Electrical system, Exterior lighting. Resubmitting at request of Mr. Bernard Hardgrave. Information on fogging lighting components.
• 10142252May 10, 2018Equipment. Information: The Approval and Support Management system was created to offer assistance to the dealer organization with new and complex technical issues by utilizing the Support Specialists within Porsche R&D. As a result, this process has reduced vehicle downtime and repeat repairs substantially.
• 10134874Mar 13, 2018Electrical system. Model Line: Cayenne (92A) Macan (95B) Concerns: AGM starter battery (referred to below simply as ?battery?) Situation: Customer complaints concerning battery-related topics Recurring customer complaints concerning topics relating to battery capacity and quality.
• 10134861Mar 13, 2018Fuel system. Information: Analysis has shown that traces of oil found in the hydraulic pump or tandempump area are not always caused by a Pentosin leak in the pump. In the event of a complaint about traces of oil in the hydraulic pump or tandem pump area,
• 10130121Feb 13, 2018Engine cooling. Subject: Intake valves and intake ports Information: Carboned-up valves in the engine can be reworked and cleaned using cleaning equipment. If there is a complaint about knocking combustion, e.g. during acceleration at high load, the condition of the intake valves and portsmust be checked before doing any other work. If the check shows that the intake valves and intake ports have carbon deposits and are dirty, they…
• 10130115Feb 8, 2018Electrical system. Customer Concern: The customer observes a Malfunction Indicator Lamp (MIL). (Note: Typically, this MIL is the only symptom of this issue.) Technical Concern: The technician confirms the MIL and notes P0C4700 is present in the high-voltage battery. Service Information: New guided fault finding appears in PIWIS tester version 37.000 and higher. Please follow the instructions given in this resource before proceeding…
• 10130123Feb 6, 2018Transmission and drivetrain. Symptom: Hard or jerky gear changes. Cause: This is caused by the transition phase when changing from the engaged gear to the target gear. Various components of the powertrain affect the shifting quality. Remedial Action: In the event of a customer complaint, use PIWIS Tester III with software 36.400.020 (or higher) installed to: ? re-program and code the Tiptronic control unit via "Automatic programming" and ?…
• 10130118Feb 6, 2018Transmission and drivetrain. Cause: Clicking noises can come from around the transfer case when manoeuvring the vehicle (or driving slowly) due to activation of the transfer case servo motor. Remedial action: Before doing any other work, the symptommust be simulated using a test procedure. (Opening the door windows can be helpful when evaluating noises). 1 Conditions for the first test procedure: ? Activate the Start/Stop function and ?…
• 10127491Dec 12, 2017Electrical system. Optimized software for Porsche Communication Management (PCM) 4.0 has been used in standard production in order to further improve the general performance of the system. These optimizations must be implemented retrospectively even for vehicles manufactured before the date of introduction. Action Required: ? Update PCM software using an SD card ? Re-code the PCM using PIWIS Tester test software version 34.800.030…
• 10125213Nov 6, 2017Electrical system. Information: This document updates information previously published in EQ 1105, EQ 1105, and EQ 1401. To provide stable voltage and sufficient current throughout certain service operations, you should connect the vehicle to a battery charger (sometimes referred to as a power supply). However, you may experience ECU programming and coding issues if the chosen battery charger has insufficient power. Many workshop…
• 10125212Nov 2, 2017Steering. Cause: Clicking noises can come from around the transfer case when manoeuvring the vehicle (or driving slowly) due to activation of the transfer case servo motor. Remedial Action: Before doing any other work, the symptom must be simulated using a test procedure. (Opening the door windows can be helpful when evaluating noises). 1 Conditions for the first test procedure: * Activate the Start/Stop function and *…
• 10119311Sep 26, 2017Electrical system. Technical Concern: The technician confirms the MIL and notes P0C4700 is present in the high-voltage battery. Service Information: In many cases, technicians noted one or more of the following root causes: a) Corrosion on Ground Pin 6B (See figures 1 and 2.) b) Corrosion on the connector to the secondary low temperature coolant pump. c) A bad ground or otherwise unsound wiring.
• 10119317Sep 22, 2017Electrical system. Cause: Clicking noises can come from around the transfer case when manoeuvring the vehicle (or driving slowly) due to activation of the transfer case servo motor. Remedial Action: Before doing any other work, the symptommust be simulated using a test procedure. (Opening the door windows can be helpful when evaluating noises). 1 Conditions for the first test procedure: ? Activate the Start/Stop function and ?…
• 10117507Aug 14, 2017Other or unknown, Electrical system. Information: A Cayenne with optional equipment no. 1D6 will come with a Trailer hitch receiver and wiring up to the receiver hitch that includes a control unit to operate the trailer parking lights, turn signals and brake lights. The Cayenne is also pre-wired for a brake controller. You will need to do the following to hook up the trailer electrics and/or an electric brake controller:
• 10120786Jun 27, 2017Equipment. Information: Converting transfer cases that are still in stock to the new type before installing themin customer vehicles.
• 10120788Jun 13, 2017Electrical system. Concerns: AGM starter battery (referred to below simply as 'battery') Situation: Support for the care andmaintenance of the AGMstarter battery (at the dealership): From the time the vehicle is delivered to the Porsche Centre until it is handed over to the customer, the battery must be maintained and charged regularly, depending on use.
• 10120787Jun 13, 2017Electrical system. Concerns: AGM starter battery (referred to below simply as ?battery?) Information: Customer complaints concerning battery-related topics Recurring customer complaints concerning topics relating to battery capacity and quality.
• 10125194Dec 13, 2016Equipment. Information: The customer complains that certain functions of the front camera are not available at times: * Lane Change Assist not available * Porsche Dynamic Light System not available * Traffic sign recognition not available Cause: Image sensor fault in the front camera. Insufficient contrast causes certain functions to fail at times.
• 10125193Dec 13, 2016Engine cooling. Symptom: The engine will not start at times and the fault code P0607 Control unit faulty is stored in the fault memory. Cause: The DME control unit can become damaged via the electric wires as a result of electrostatic discharge of the throttle housing. Date of Introduction: The optimized throttle housing with insulation has been installed during production since August 24, 2016.
• 10125190Dec 13, 2016Engine cooling. The turbocharger is damaged by detached parts of the cracked inner part of the manifold. A faulty turbocharger is diagnosed due to loss of power and when the "Check Engine" warning is activated. However, a faulty turbocharger can also be diagnosed if the inner part of the manifold is damaged.
• 10120623Nov 18, 2016Electrical system. Due to incorrect sealing of the electric plug connection on the transfer case servo motor, moisture can get into the connector. As a result, the contacts can become corroded. In the event of a customer complaint, check the plug connection on the servo motor and the servo motor itself for damage: ? If the electric plug connection on the transfer case servo motor is corroded, replace section of cable including…
• 10119298Nov 18, 2016Electrical system. Due to incorrect sealing of the electric plug connection on the transfer case servo motor, moisture can get into the connector. As a result, the contacts can become corroded. In the event of a customer complaint, check the plug connection on the servo motor and the servo motor itself for damage: ? If the electric plug connection on the transfer case servo motor is corroded, replace section of cable including…
• 10119330Oct 20, 2016Equipment. Converting transfer cases that are still in stock to the new type before installing themin customer vehicles. The optimized transfer case is used during production from week 31/2016. If the transfer case needs to be replaced, check the part number of the new transfer case. If the transfer case is the old type, it must be converted to the new type before doing any other work. Conversion to the new type involves: ?
• 10122100Sep 27, 2016Electrical system. PCNA is aware of this this issue. Please use this workaround until a permanent countermeasure can be applied: Use the instructions in WM 915255 Replacing Central Computer to properly encode the central computer to enable the Connect services activation.
• 10165170Aug 23, 2016Body and structure. Instructions for installing the Porsche Bicycle Rack on applicable models with an already installed roof transportation system
• 10188295Jul 26, 2016Equipment, Electrical system, Vehicle speed control. Resubmitting at request of Mr. Bernard Hardgrave. Instructions on how to check the cable routing in the front center console area and rework it if necessary in the event that the speedometer needle in the instrument cluster is shaking.
• 10198523Apr 22, 2016Equipment. 1997 to Present - Vehicle Analysis Log Types - In an effort to prode accurate information regarding the state of the vehicle at the time fof VAL creation, a "log type" drop down menu was added at the end of the VAL creation menu.
• 10198542Mar 24, 2016Brakes, Equipment. Circlip on bearing bracket for pedals - Checking circlip on bearing bracket for pedals to make sure it is fited correctly. A new circlip may have to be installed.
• 10198525Mar 24, 2016Equipment, Brakes. Understanding and addressing brake squeal complaints.
• 10198516Feb 10, 2016Engine cooling, Electrical system. Red Hybrid Warning in the Instrument Cluster and Temperature Faults in High Voltage Power Electronics POAEE00, POAF300, P0BD200 stored in High Voltage Power Electronics. The coolant hose with the above part number has a built in thermostat which can sometimes stick, causing high temperature faults in the e-Machine.
• 10198515Dec 11, 2015Equipment. The Approval and Support Management Program (ASM)
• 10198524Apr 11, 2015Equipment, Tires. 2003 to Present All with tire pressure monitoring system.

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