2017 Ram 2500 Technical Service Bulletins

385 technical service bulletins (TSBs) are on record for the 2017 Ram 2500. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10162498May 20, 2019Engine, Equipment. Head-Cylinder
• 10162497May 20, 2019Engine. Head-Cylinder
• 10162520May 17, 2019Equipment, Engine. Vehicles Eligible For CSN U07 And V08, V11 or V16 Important Update To U07 Dealer Instructions
• 10162496May 17, 2019Fuel system. Tube- Fuel Filler
• 10162495May 16, 2019Equipment, Engine. Engine Oil- OW20
• 10162494May 15, 2019Fuel system. Tube- Fuel Filler
• 10162477May 15, 2019Engine, Equipment. ADAPTER, Engine Oil Filter (Pentastar V6) Engineering is seeking information regarding OFA leaks. Questions/info can be directed to: Bob Jackson (248) 944-0466 - [email protected] Ron Dallison (248-292-9510) [email protected] Joe Lovell (734) 309-6467 - [email protected] If no response in 15 minutes, proceed with repair.
• 10162493May 14, 2019Engine. Engine Oil- OW20
• 10162492May 10, 2019Lane departure. Module-Parking Assist
• 10162491May 10, 2019Equipment. Outlet- Air conditioning & heater
• 10162490May 8, 2019Engine cooling. Tailpipe - exhaust
• 10162489May 7, 2019Body and structure. Panel Assembly-Door Trim
• 10162488May 7, 2019Equipment. Power distribution center - intelligent power
• 10162487May 7, 2019Transmission and drivetrain. Transmission ? With Torque Converter
• 10162486May 6, 2019Body and structure. FASCIA - REAR
• 10162511May 1, 2019Equipment. Warranty Operations Newsletter Volume 5, Issue 4
• 10162485May 1, 2019Electrical system. Ash receiver - instrument panel
• 10139588May 31, 2018Equipment, Transmission and drivetrain. Job aid - If you have a suspected TC shudder/vibration, check the Interactive Network for Service Bulletins for the vehicle you are working on. A test-drive snap shot may help you isolate the source of the issue.
• 10217458Nov 29, 2017Engine cooling. Diesel Particulate Filter (DPF) Assembly For Cummins equipped vehicles ONLY: If a customer comes in with a check engine light for P2002 which has led to replacing the DPF, please contact Dean Armstrong at cell (248) 202-8148. Cummins engineering is currently investigating the root cause to this condition. If you do not receive an answer or call back within 15 minutes, proceed with the repair.
• 10216277Nov 29, 2017Fuel system, Engine cooling. Diesel Particulate Filter (DPF) Assembly For Cummins equipped vehicles ONLY: If a customer comes in with a check engine light for P2002 which has led to replacing the DPF, please contact Dean Armstrong at cell (248) 202-8148. Cummins engineering is currently investigating the root cause to this condition. If you do not receive an answer or call back within 15 minutes, proceed with the repair.
• 10220474Nov 16, 2017Equipment. USB Charging port.
• 10191445Nov 16, 2017Electrical system. USB Charging port.
• 10217456Nov 8, 2017Transmission and drivetrain. Shifter Tower If you are working on a vehicle with a noise/rattle or noise/vibration complaint in 5th or 6th gear on decel, the field has had success by simply removing and reinstalling the shift tower from the transmission. Leaving the boot on the tower of the shifter intact, remove the two external boots first to get to the shifter tower. Please attempt this repair first if you have this concern. Follow the…
• 10217453Nov 8, 2017Transmission and drivetrain, Fuel system. Engine Air Filter For RAM 2500, 3500, 4500, and 5500, 6.7L turbo diesel engines, customers are experiencing a MIL with DTC P2280 and oil soaked air intake filters are being replaced to service the vehicle. Please call Dipak Patel (Product Engineer) at 810-399-9010 to help with collecting more information on this issue. If no response in 15 minutes, please proceed with repair.
• 10217451Nov 8, 2017Brakes. A/C Pressure Transducer A/C inoperative and diagnosis leads to pressure transducer. Call Steve Rice at cell (248) 867-0061 before replacing the pressure transducer. If no response in 15 minutes, please proceed with repair.
• 10216115Nov 8, 2017Equipment, Transmission and drivetrain. Shifter Tower If you are working on a vehicle with a noise/rattle or noise/vibration complaint in 5th or 6th gear on decel, the field has had success by simply removing and reinstalling the shift tower from the transmission. Leaving the boot on the tower of the shifter intact, remove the two external boots first to get to the shifter tower. Please attempt this repair first if you have this concern. Follow the…
• 10216112Nov 8, 2017Equipment, Fuel system. Engine Air Filter For RAM 2500, 3500, 4500, and 5500, 6.7L turbo diesel engines, customers are experiencing a MIL with DTC P2280 and oil soaked air intake filters are being replaced to service the vehicle. Please call Dipak Patel (Product Engineer) at 810-399-9010 to help with collecting more information on this issue. If no response in 15 minutes, please proceed with repair.
• 10216110Nov 8, 2017Equipment, Visibility (wipers, defrost, mirrors). A/C Pressure Transducer A/C inoperative and diagnosis leads to pressure transducer. Call Steve Rice at cell (248) 867-0061 before replacing the pressure transducer. If no response in 15 minutes, please proceed with repair.
• 10224953Oct 27, 2017Equipment. RA3 and RA4 Radio Enhancements This bulletin involves inspecting and if required, updating the radio software. Customers may experience one or more of the following:Radio functions/touchscreen locks up (does not affect backup camera). Phone presets do not save. ?Navigation Failed? message is displayed. Navigation is inoperative or inaccurate. CD player will not play songs and/or locks up the radio. Clock will not…
• 10224950Oct 25, 2017Fuel system, Wheels, Back-over prevention (rear camera), Brakes, Lane departure. Left Front Brake Hose Weepage This bulletin involves inspecting the left front brake hose and Wheel Speed Sensor (WSS) wire harness, replace if needed. Customers may notice a low brake fluid and/or Anti-Lock Brake System (ABS) warning indicator(s) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes (DTCs) have been set:C0031-1D - Left Front…
• 10224903Oct 25, 2017Equipment. Rocker Arm If normal diagnosis has led to a broken rocker arm, please replace all 12 rockers. Contact Stephen Alvarado at the STAR Center at (866) 799-1695 ext. (4720271) to arrange a fast track return for the parts. Cummins engineering is currently investigating the root cause to this condition and would like to get these parts back for analysis.
• 10224902Oct 25, 2017Back-over prevention (rear camera). Rear View Camera In the case for inoperative camera, radio screen is blue or black in reverse mode. Before proceeding with the normal procedure call Ali Ikram at (248) 576-9265 Mon- Fri between 8 am - 4pm. If you do not get a response within 15 minutes continue with the normal diagnostic procedure. Before replacing the camera, please disconnect and clean harness and camera connector. Clean & dry both connectors. If…
• 10224896Oct 18, 2017Equipment, Wheels, Transmission and drivetrain. Hub & Bearing Assy - Front For issues with front wheel Hub/Bearings appearing to leak grease, do not replace the parts. Please call Paul Kuehl for further assistance, at cell (248) 535-7013. If no response in 15minutes, proceed with repair, but do not replace bearing(s) unless there is visible damage, see Service Manual Diagnostic Procedure which includes a picture of typical bearing grease weepage.
• 10224893Oct 18, 2017Transmission and drivetrain. SCR Converter - Ammonia Trap If a customer comes in with a check engine light for P20EE and has led to replacing the SCR, please contact Dean Armstrong at (248)-944-5364. Cummins and FCA engineering is currently investigating the root cause to this condition. If you do not receive an answer or call back within 15 minutes, proceed with normal diagnostics
• 10224936Oct 12, 2017Back-over prevention (rear camera), Equipment. RA3 and RA4 Radio Enhancements This bulletin involves inspecting and if required, updating the radio software. Customers may experience one or more of the following:Radio functions/touchscreen locks up (does not affect backup camera). Phone presets do not save. ?Navigation Failed? message is displayed. Navigation is inoperative or inaccurate. CD player will not play songs and/or locks up the radio. Clock will not…
• 10121756Sep 27, 2017Brakes. Master Cylinder, Brake Before replacing the master cylinder please call Paul Kuehl at (248) 535-7013. If no response in 15 minutes, proceed with repair.
• 10121799Sep 15, 2017Exterior lighting. Headlamp Aim Incorrect This bulletin involves adjusting the headlamps to proper specifications. The customer may describe that the headlamps are aimed too high.
• 10121784Sep 8, 2017Equipment, Electrical system. RA3 and RA4 Radio Over The Air Software Updates This bulletin provides information regarding the latest Flash Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The following improvements are included in this update:Fix for sport mode not working in the performance menu page (2015 LA equipped with 6.4L and 5.7L Sales Codes ESH…
• 10121742Sep 6, 2017Equipment. Amplifier Vehicles needing amplifier replacement, please call Rayyan Mohammed at Cell (248) 954-0790 prior to repair. If no response in 15 minutes, proceed with the repair.
• 10121777Sep 2, 2017Equipment, Electrical system. Gap at Center Stack at the Instrument Panel This bulletin involves rework to the center stack trim at the instrument panel. The customer may notice a large gap where the center stack meets the instrument panelFig. 1.Gap at Center Stack Trim
• 10121776Sep 2, 2017Visibility (wipers, defrost, mirrors), Equipment. Rear Door Fixed Glass Cover is Loose This bulletin involves rework to the rear door fixed glass cover trim. The customer may notice the glass cover trim is loose or shows a gap on either of the rear doorFig. 1.Gap Identified at Door
• 10224744Aug 16, 2017Back-over prevention (rear camera), Exterior lighting, Brakes, Electrical…. Flash: Powertrain Diagnostic and System Improvements This bulletin involves reprogramming the Engine Control Module/Powertrain Control Module (ECM/PCM) with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find that the following DTCs have been set:P202E - Reductant Injector Performance. P218F - Reductant No Flow…
• 10223722Jul 19, 2017Engine cooling, Air bags. EGR Cooler If a customer comes in with a check engine light for P0401, P2281 or P0234 and the,technician has determined the EGR Cooler is plugged with soot, please contact Stephen Alvarado at the STAR Center at (866) 799-1695 ext. (4720271). Cummins Engineering is currently investigating root cause of this condition. If you do not receive an answer or call back within 15 minutes, proceed with normal diagnostics.
• 10223638Jul 15, 2017Equipment. This bulletin involves inspecting and if required, updating the radio software.
• 10223635Jul 13, 2017Equipment. This bulletin provides information regarding the latest Flash Over The Air update (FOTA) and provides a service technician an overview of the steps a customer will need to take to complete the update.
• 10108546Jul 13, 2017Equipment. "Thermal Expansion Valve (TXV), H-valve For D trucks only; When diagnosing an A/C system leak at the TXV (Thermal Expansion Valve, H-valve), do not replace the TXV unless it has been proven to be defective for function or for a leak. Instead replace just the O-ring(s) part number 05161806AA. For any questions call Matt Mihm cell (248) 736-6542. If no response in 15 minutes, please continue with repair."
• 10223639Jul 1, 2017Equipment. This bulletin involves inspecting and if required, updating the radio software.
• 10219843Jun 28, 2017Transmission and drivetrain. Gear set If you are working on a 2017 HD truck with axle whine concern and you're replacing the gear set, please call Mark Houy at cell: (248) 961-1826. If no response within 15 minutes, please proceed with the repair.
• 10138872Jun 28, 2017Equipment. RA2 Radio 5" Uconnect Before replacing this radio, make sure you can reproduce the customer issue. If the radio is locked up, has a blank screen, or no sound, please perform a vehicle battery reset. If radio functionality is resumed, return the vehicle to the customer. If there are any questions or concerns or the vehicle has been in for repair for the same radio concern more than once, please call Rick Gordon at…
• 10138868Jun 28, 2017Transmission and drivetrain. Gear set If you are working on a 2017 HD truck with axle whine concern and you're replacing the gear set, please call Mark Houy at cell: (248) 961-1826. If no response within 15 minutes, please proceed with the repair.

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