2015 Ram 4500 Technical Service Bulletins

399 technical service bulletins (TSBs) are on record for the 2015 Ram 4500. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10149010Aug 10, 2015Engine cooling. Crankshaft Position Sensor Before replacing this part due to a P0335 fault code, please contact Andrew Acton at cell (248) 421-4130. Engineering is interested in the condition(s) present when the fault occurs.~ If no response is received within 15 minutes, then continue with repair.~ If possible, please send Freeze Frame data and Mark Sync Event data to [email protected]~ To Retrieve Marks Data on WiTech:~…
• 10149009Aug 9, 2015Vehicle speed control. Cruise Control Switch Before ordering or replacing this part please contact Dennis Gauthier at cell (248) 613-9756. If no response is received within 15 minutes, then proceed with required repair.
• 10149008Aug 8, 2015Electrical system. Battery Please call Bob Horn at cell (248) 231-3315 prior to replacing any battery. Please identify battery with the last 8 VIN digits along with the 15 digit Medtronic code from the GR-8 tester. If no response in 15 minutes, continue with the repair. Battery needs to be held and not turned in for core charges.
• 10149007Aug 7, 2015Equipment. Bumper Step Pad Customer may notice the center section of the step pad is not sitting flat. It will appear raised either left or right of center. Please photograph the condition, measure the gap between the bumper and step pad. Then contact Jim Allie via Cell Phone (248) 736-5349 with this information. We may want to have the whole bumper assembly returned for study. ~ If the dealership is within the Metro Detroit…
• 10149024Aug 6, 2015Wheels, Equipment. Return: Molding Kit - Wheel Lip Opening
• 10149006Aug 6, 2015Engine cooling. Radiator If vehicle comes in for transmission fluid leaking from trans-oil cooler fittings on the radiator, please check the following before replacing the radiator/cooler:~ 1. Remove both of the transmission lines from the cooler?s top/bottom flared fittings on the radiator. ~ 2. Loosen the hex nut on the top flared fitting on the radiator tank.~ 3. Torque the top flared fitting to 235 +/- 15 Lb-In.~ 4. Torque hex…
• 10149005Aug 5, 2015Steering. Pump - Power Steering Hydraulic NOTE: This Tech Tip is for gasoline engine JK vehicles only, manufactured before August 26, 2015. If the power steering pump is being replaced because the power steering fluid flow or pressure readings are below specification, the power steering fluid reservoir and cap assembly should also be replaced. Power steering reservoir and cap assembly 52126151AG or later should be used.
• 10149004Aug 4, 2015Engine, Engine cooling. Camshaft Position Sensor If replacing a camshaft position sensor for P0340, P0344, P0345, P0349, P0365, P0369, P0390 or P0394 fault codes, please review information below and contact Tom Nies on his cell phone: (248) 494-0187. If no response is received within 15 minutes, please continue with repair.
• 10148949Aug 4, 2015Equipment. RA3 RA4 Radio Enhancements This bulletin involves inspecting and, if required, updating the radio software. A small number of customers may experience one or more of the following: ? Intermittently blind spot chime will not turn off (KL vehicles only). ? Enable High Definition (HD) feature, (RA4 radios located in Canada and Mexico). ? Low battery condition due to the radio remaining powered up after the ignition…
• 10058295Aug 4, 2015Equipment, Electrical system. Some vehicles need radio software update due to incorrect navigation guidance exiting highway, teleprompter fails to appear when voice recognition (vr) button is pressed, blind spot chime intermittently fails to turn off, previous radio camera image is displayed before current image. Model 2015 charger, ram 4500, 5500, ram 3500, 2500, 1500 pickup, viper, cherokee, challenger, grand cherokee, durango, chrysler 300.
• 10149003Aug 3, 2015Engine cooling, Equipment. Evaporative System Integrity Monitor switch (ESIM) Prior to replacing this component on a 2015 Dodge Journey (JC), please call Bob Bruni at cell (248) 736-8958. If a response is not received within 15 minutes, then continue with the necessary repair.
• 10149002Aug 2, 2015Seats. Element Assy- Heated Seat If any of the Front Heated Seats are Inoperable. Call Mike Wicker at cell (248) 821- 9350 with the Fault Code, so we can determine true root cause. If your call is not returned within 15 minutes, please continue with the repair
• 10149000Aug 1, 2015Seats. Seat belt retractor - rear seat center Prior to ordering this part, call Gary Gebski at (248) 807-5874. If no response in 15 minutes, proceed with ordering the part
• 10148946Aug 1, 2015Equipment. Warranty Operations Newsletter Volume 1, Issue 6
• 10058709Jul 16, 2015Electrical system. Ra3 ra4 radio enhancements. Bulletin involves inspecting and updating radio software
• 10149674Jul 13, 2015Electrical system. RA2 Radio Software Enhancements This bulletin involves updating the radio's software. A customer may experience one or more of the following: ? Radio display screen intermittently may go blank. ? Radio display screen may lock up. ? Back up display may not turn off. ? Audio mutes. ? Not able to change state of heated seats and/or steering wheel during stop event on Stop/Start vehicles. ? Touchscreen confirmation…
• 10149672Jul 9, 2015Equipment. RG2 Or RJ2 Radio Software Enhancements This bulletin involves updating the radio's software. A customer may experience one or more of the following: ? Radio display screen intermittently may go blank. ? Radio display screen may be locked. ? Backup display may not turn off. ? Audio Mutes. ? Not able to change state of heated seats and/or steering wheel during stop event on Stop/Start vehicles. ? Touchscreen…
• 10229248May 30, 2015Back-over prevention (rear camera), Fuel system. Diesel Exhaust Fluid (DEF) Level Gauge Inaccurate Or Stuck This bulletin involves verifying the correct DEF level in the tank and if necessary, replacing the DEF pump module. A small number of customers may comment that their DEF level gauge is stuck for long periods of time or is erratic. The customer may also experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation a technician may…
• 10148941May 30, 2015Engine cooling. Diesel Exhaust Fluid (DEF) Level Gauge Inaccurate Or Stuck This bulletin involves verifying the correct DEF level in the tank and if necessary, replacing the DEF pump module. A small number of customers may comment that their DEF level gauge is stuck for long periods of time or is erratic. The customer may also experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation a technician may…
• 10144857Mar 27, 2015Equipment, Electrical system. RA3 RA4 Radio Enhancements This bulletin involves inspecting and, if required, updating the radio software. A small number of customers may experience one or more of the following: ? Enable High Definition (HD) feature, (RA4 radios located in Canada and Mexico). ? Keyboard improvements, in the Points Of Interest (POI) section. ? Low battery condition due to the radio remaining powered up after the ignition has been…
• 10144856Mar 27, 2015Exterior lighting. Auto Headlamp Enhancements This bulletin involves checking Tunnel Detection values and performing a vehicle reconfiguration if needed. The customer may experience when exiting a dark parking structure or dark tunnel the auto headlamps may not turn off. The customer may also experience when driving on an over cast day the auto headlamps may cycle on and off frequently.
• 10144852Mar 24, 2015Electrical system, Equipment, Steering, Seats. RA2 Radio Software Enhancements This bulletin involves updating the radio's software. A customer may experience one or more of the following: ? Not able to change state of heated seats and/or steering wheel during stop event on Stop/Start vehicles. ? Touchscreen confirmation beep may be too loud (Grand Cherokee only). ? U0208-00 - Loss Communication With Heated Seat Control Module (Cherokee only). Improvements: ?…
• 10144851Mar 24, 2015Steering, Equipment, Seats. RG2 Or RJ2 Radio Software Enhancements This bulletin involves updating the radio's software. A customer may experience one or more of the following: ? Not able to change state of heated seats and/or steering wheel during stop event on Stop/Start vehicles. ? Touchscreen confirmation beep may be too loud. ? The radio does not allow selection of the Polish language. ? The radio fan continually runs at high speed. ?…
• 10229185Feb 6, 2015Electrical system. Flash: 6.7L Diagnostic And System Improvements This bulletin involves reprogramming the Engine Control Module (ECM) with the latest available software. Several software improvements are available for vehicles equipped with a Cummins 6.7L turbo diesel.
• 10223606Feb 6, 2015Electrical system, Engine cooling. Flash: 6.7L Diagnostic And System Improvements This bulletin involves reprogramming the Engine Control Module (ECM) with the latest available software. Several software improvements are available for vehicles equipped with a Cummins 6.7L turbo diesel.
• 10221519Feb 6, 2015Brakes, Exterior lighting, Fuel system, Electrical system. Flash: 6.7L Diagnostic And System Improvements This bulletin involves reprogramming the Engine Control Module (ECM) with the latest available software. Several software improvements are available for vehicles equipped with a Cummins 6.7L turbo diesel. Improvements To Prevent Or Reduce Malfunction Indicator Lamp (MIL) Illumination When No Defect Is Present For The Following Diagnostic Trouble Codes (DTCs): ? U3017…
• 10144819Feb 6, 2015Engine, Fuel system. Flash: 6.7L Diagnostic And System Improvements This bulletin involves reprogramming the Engine Control Module (ECM) with the latest available software. Several software improvements are available for vehicles equipped with a Cummins 6.7L turbo diesel. Improvements To Prevent Or Reduce Malfunction Indicator Lamp (MIL) Illumination When No Defect Is Present For The Following Diagnostic Trouble Codes (DTCs): ? U3017…
• 10229920Dec 23, 2014Electrical system. RA3 RA4 Radio Enhancements This bulletin involves inspecting and, if required, updating the radio software. A small number of customers may experience one or more of the following: Low battery condition due to the radio remaining powered up after the ignition has been turned off (U.S Markets Only). The Radio may switch from SiriusXM to an AM station by itself. Uconnect registration always present, can not remove…
• 10221091Dec 23, 2014Electrical system, Brakes, Air bags. RA3 RA4 Radio Enhancements if required, updating the radio software. A small number of customers may experience one or more of the following: Low battery condition due to the radio remaining powered up after the ignition has been turned off (U.S Markets Only). The Radio may switch from SiriusXM to an AM station by itself. Uconnect registration always present, can not remove Uconnect account. Teleprompter does not…
• 10139921Dec 23, 2014Equipment, Electrical system. RA3 RA4 Radio Enhancements This bulletin involves inspecting and, if required, updating the radio software. A small number of customers may experience one or more of the following: Low battery condition due to the radio remaining powered up after the ignition has been turned off (U.S Markets Only) The Radio may switch from SiriusXM to an AM station by itself Uconnect registration always present, can not remove…
• 10062744Dec 23, 2014Electrical system. Summary to be provided on a future date.
• 10229890Dec 9, 2014Electrical system, Equipment. RA2 Radio Software Enhancements This bulletin involves updating the radio's software. A customer may have experience one or more of the following: Not able to change state of heated seats and/or steering wheel during stop event on Stop/Start vehicles. Touchscreen confirmation beep may be too loud (Grand Cherokee only). U0208-00 - Loss Communication With Heated Seat Control Module (Cherokee only).Improvements: Only…
• 10229888Dec 9, 2014Electrical system, Equipment. RG2 Or RJ2 Radio Software Enhancements This bulletin involves updating the radio's software. A customer may have experience one or more of the following: Not able to change state of heated seats and/or steering wheel during stop event on Stop/Start vehicles. Touchscreen confirmation beep may be too loud. The radio does not allow selection of the Polish language. The radio fan continually runs at high speed.
• 10221058Dec 9, 2014Seats, Engine cooling, Electrical system, Wheels, Steering. RA2 Radio Software Enhancements This bulletin involves updating the radio's software. A customer may have experience one or more of the following: Not able to change state of heated seats and/or steering wheel during stop event on Stop/Start vehicles. Touchscreen confirmation beep may be too loud (Grand Cherokee only). U0208-00 - Loss Communication With Heated Seat Control Module (Cherokee only).Improvements: Only…
• 10221056Dec 9, 2014Seats, Steering, Wheels, Engine cooling. RG2 Or RJ2 Radio Software Enhancements This bulletin involves updating the radio's software. A customer may have experience one or more of the following: Not able to change state of heated seats and/or steering wheel during stop event on Stop/Start vehicles. Touchscreen confirmation beep may be too loud. The radio does not allow selection of the Polish language. The radio fan continually runs at high speed.
• 10139888Dec 9, 2014Equipment, Electrical system. RA2 Radio Software Enhancements This bulletin involves updating the radio's software. A customer may have experience one or more of the following: Not able to change state of heated seats and/or steering wheel during stop event on Stop/Start vehicles. Touchscreen confirmation beep may be too loud (Grand Cherokee only). U0208-00 - Loss Communication With Heated Seat Control Module (Cherokee only).Improvements: Only…
• 10139886Dec 9, 2014Equipment, Electrical system. RG2 Or RJ2 Radio Software Enhancements This bulletin involves updating the radio's software. A customer may have experience one or more of the following: Not able to change state of heated seats and/or steering wheel during stop event on Stop/Start vehicles. Touchscreen confirmation beep may be too loud. The radio does not allow selection of the Polish language. The radio fan continually runs at high speed.
• 10062943Dec 9, 2014Electrical system. Summary to be provided on a future date.
• 10062942Dec 9, 2014Electrical system. Summary to be provided on a future date.
• 10231978Nov 12, 2014Visibility (wipers, defrost, mirrors), Back-over prevention (rear camera). Uconnect Access Buttons On The Rear View Mirror Are Inoperative
• 10218195Nov 12, 2014Visibility (wipers, defrost, mirrors), Brakes, Back-over prevention (rear…. Uconnect Access Buttons On The Rear View Mirror Are Inoperative This bulletin involves reconfiguring the vehicle for proper Uconnect Access operation. The customer may notice that the Uconnect Access feature is inoperative. Pressing either button (Assist or 9-1-1) on the rear view mirror will not activate that feature.
• 10139828Nov 12, 2014Visibility (wipers, defrost, mirrors). Uconnect Access Buttons On The Rear View Mirror Are Inoperative This bulletin involves reconfiguring the vehicle for proper Uconnect Access operation. The customer may notice that the Uconnect Access feature is inoperative. Pressing either button (Assist or 9-1-1) on the rear view mirror will not activate that feature.
• 10062930Nov 12, 2014Electrical system. Summary to be provided on a future date.
• 10062929Nov 12, 2014Electrical system. Summary to be provided on a future date.
• 10221007Sep 6, 2014Engine. Information: P207F P1C70 And SCR Inducement Strategy
• 10139607Sep 6, 2014Equipment. Information: P207F P1C70 And SCR Inducement Strategy
• 10139680Aug 1, 2014Equipment. STAR receives on average 1,000 contacts per day ? that?s 300,000 annual contacts for technical assistance. This same month last year we had over 40,000 open aged > 5 days tickets. As a result of focused efforts to verify vehicles are repaired and close tickets the number is now at just under 7,000 tickets.
• 10062142Aug 14, 2013Equipment, Electrical system. Summary to be provided on a future date.
• 10129008Mar 20, 2013Equipment. 82212076, 82203694 - Fabric Cleaner This "fabric cleaner" is not intended for sale in California, the otc states (Connecticut, Delaware, Massachusetts, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Virginia, and Washington dc), and some ladco states (Illinois, Michigan, and Ohio).

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