Recall 20V252000: 2010–2020 Thomas Built Buses SAF-T-Liner HDX
- Report received
- May 5, 2020
- Manufacturer
- Daimler Trucks North America LLC
- Potentially affected
- 7,979vehicles
- Model years
- 2010–2020
Check your own vehicle. A recall applies only to vehicles within the affected build range. Enter your VIN at nhtsa.gov/recalls. Recall repairs are free at a franchised dealer.
What NHTSA recorded
Daimler Trucks North America, LLC (DTNA) is recalling certain 2010-2020 Thomas Built Buses Saf-T-Liner HDX school buses. The lettering on the instruction label for the rear emergency exit window may be too small. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
Possible consequence
Small lettering may be difficult for occupants to read, delaying the reaction time to open the exit, increasing the risk of injury.
Remedy
DTNA will notify owners and mail a new label to attach to the exit window by first class mail, free of charge. DTNA issued owners an interim notification on June 17, 2020. The recall began September 10, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-849.
Affected model years
Pages for each model year show complaints, parts, mileage and other recalls.
- 2010 Thomas Built Buses SAF-T-Liner HDX0 complaints
- 2011 Thomas Built Buses SAF-T-Liner HDX0 complaints
- 2012 Thomas Built Buses SAF-T-Liner HDX0 complaints
- 2013 Thomas Built Buses SAF-T-Liner HDX0 complaints
- 2014 Thomas Built Buses SAF-T-Liner HDX0 complaints
- 2015 Thomas Built Buses SAF-T-Liner HDX0 complaints
- 2016 Thomas Built Buses SAF-T-Liner HDX0 complaints
- 2017 Thomas Built Buses SAF-T-Liner HDX0 complaints
- 2018 Thomas Built Buses SAF-T-Liner HDX0 complaints
- 2019 Thomas Built Buses SAF-T-Liner HDX1 complaints
- 2020 Thomas Built Buses SAF-T-Liner HDX0 complaints
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 27, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.