2019 Subaru Crosstrek Technical Service Bulletins

538 technical service bulletins (TSBs) are on record for the 2019 Subaru Crosstrek. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10174507Apr 14, 2020Seat belts. Subaru of America, Inc. (Subaru) is recalling certain 2019MY Crossstrek vehicles to replace the LH and RH Rear Seat Lap-Shoulder Seatbeat Assemblies.
• 10174513Apr 10, 2020Electrical system. This service information bulletin provides insight in response to both customer and retailer feedback resulting from the use of OBD-II port connected devises.
• 10174512Apr 8, 2020Electrical system. This bulletin is designed to address an error code 202 and/or 204 when attempting to complete the STARLINK Telematics subscription process.
• 10174508Apr 1, 2020Seat belts. This service program (WRA-20) has been superseded to the WRC-20 Read Seat Belt Webbing Locking recall.
• 10174506Apr 1, 2020Seat belts. New Subaru Safety Recall: WRC-20- 2019 MY Crosstrek Rear LH/RH Seat belt Replacement.
• 10173198Mar 31, 2020Fuel system. This bulletin provides a service procedure to address a small number of concerns regarding a rattle/ buzz-type sound coming from the fuel tank area.
• 10173195Mar 31, 2020Electrical system, Equipment. This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize effciency while addressing customer concerns.
• 10173186Mar 26, 2020Equipment, Electrical system. This service bulletin provides details of a correction to the diagnostic procedure for DTC B2350- REAR RADAR COMMUNICATION ERROR on the models listed.
• 10173181Mar 24, 2020Equipment, Transmission and drivetrain. This bulletin announces a design change made to the AT selector lever guide plate. (Crosstrek Hybrid)
• 10173178Mar 24, 2020Body and structure, Equipment. This bulletin announces a design change made to the hood stay support. This change will prevent vibration sounds resulting from contact with adjacent under-hood components.
• 10173127Mar 19, 2020Electrical system, Air bags, Equipment. This bulletin provides information regarding Event Data Recorder (EDR) functionality which has been incorporated into the airbag system.
• 10173114Mar 6, 2020Electrical system. This Service Information Bulletin is in response to several battery sensor replacements resulting from improper removal and/or installation practices.
• 10173112Mar 5, 2020Seat belts, Equipment. In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a service program to replace the LH and RH Rear Seat Lap-Shoulder Seat Belt Assemblies in certain 2019MY Crosstrek vehicles. WRA-20R has been expired and superseded by recall campaign WRC-20.
• 10173110Mar 5, 2020Equipment, Seat belts. In the interest of cusomer satisfaction, Subaru of America, Inc. (Subaru) is initiating a service program to replace the LH and RH rear seat lap-shoulder seatbelt assemblies in certain 2019 MY Crosstrek vehicles. This service program has been expired and superseded by recall campaign WRC-20.
• 10173109Mar 4, 2020Body and structure, Equipment. This bulletin announces availability of new outer door handles to address isolated concerns of the chrome finish peeling.
• 10171925Feb 27, 2020Engine cooling, Electrical system. This bulletin announces the availability of reprogramming files to optimize the Engine Control Module (ECM).
• 10171945Feb 25, 2020Seat belts. In the interest of customer satisfation, Subaru of America, Inc. (SOA) is initiating a service program to replace the LH and RH Rear Seat Lap-Shoulder Seatbelt Assemblies in certain 2019 MY Crosstrek vehicles.
• 10171950Feb 21, 2020Electrical system. This Service Information bulletin describes a change made to the labels applied to the push to start switches used on the models listed.
• 10171944Feb 21, 2020Electrical system, Equipment. This Service Information bulletin informs of an upcoming correction to the Service Manual involving Gear Position shown in Freeze-Frame Data acquired during Engine diagnosis.
• 10171939Feb 21, 2020Equipment. This bulletin details an important regulation issued by the National Highway Traffic Safety Administration (NHTSA) which impacts the way some vehicles with accessories are sold. This regulation applies to any automobile retailer installing accessories on a vehicle prior to its first sale.
• 10171935Feb 21, 2020Equipment. WUW-08 PCV; There has been an interruption in the supply of part numbers 11810AA230 and X1181AA010 from Japan.
• 10171926Feb 21, 2020Transmission and drivetrain. This bulletin announces availability of new shift forks and the corresponding sleeve and hub assembly to address isolated customer concerns of a rattling / vibration -type sound from the shift knob. The sound is primarily reported while driving in 4th gear between 1900 and 2500 rpm.
• 10171932Feb 19, 2020Electrical system. The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.
• 10171924Feb 12, 2020Equipment, Electrical system. This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure.
• 10171918Feb 11, 2020Engine cooling, Electrical system. This bulletin announces availability of reprogramming files to optimize the engine’s electronic control module (ECM). These new files address concerns of the check engine light coming on and setting any of the following DTCs for Air-Fuel Ratio Imbalance: P219C, P219D, P219E or P219F. The ECM parameters for air-fuel (A/F) calculation have been revised.
• 10171867Feb 4, 2020Engine cooling. Subaru of America, Inc. (Subaru) is initiating a new safety recall for certain 2019 model year Ascent, Forester, and Crosstrek Hybrid vehicles in which the Positive Crankcase Ventilation (PCV) valve may be defective.
• 10171102Jan 31, 2020Electrical system, Body and structure. This Service Information Bulletin announces a slight design change to the surfaces of the charging port (saucer).
• 10171097Jan 29, 2020Electrical system. This Service Information Bulletin announces part number change information for the ignition coils used on the models listed.
• 10171096Jan 28, 2020Equipment, Electrical system. This bulletin provides information on a new reprogramming procedure (FOTA) to optimize the Harman Gen 3.1 Audio and Navigation head units (H/U).
• 10171095Jan 28, 2020Electrical system, Equipment. The first TomTom map update for Gen 3.1 Harman navigation equipped vehicles was made available.
• 10171083Jan 28, 2020Equipment, Electrical system, Forward collision avoidance. This Service Information Bulletin describes how to proceed when doing EyeSight (Version 3) system diagnosis.
• 10171090Jan 17, 2020Body and structure, Equipment. This bulletin announces availability of new outer door handles to address isolated concerns of the chrome finish peeling.
• 10169851Dec 30, 2019Equipment. Reprograming file availability for optimization of Harman Gen 3.1 Audio and Navigation Head Units.
• 10169848Dec 20, 2019Electrical system. This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2.10 of your Claims Policies and Procedures Manual found in Subarunet.
• 10169831Dec 17, 2019Engine cooling. Subaru of America, Inc. (Subaru) is initiating a new safety recall for certain 2019 model year Ascent, Forester, and Crosstrek Hybrid vehicles in which the Positive Crankcase Ventilation (PCV) valve may be defective.
• 10169882Dec 13, 2019Body and structure. This bulletin describes a design change made to the exterior “A” pillar cover. The change involves use of materials in critical areas having added rigidity along with an extra strengthening rib. These changes will prevent the upper corner portion from being deformed should the leading edge of the front door contact it during opening and closing.
• 10169874Dec 12, 2019Exterior lighting. This bulletin announces a design change made to the fog light cover claws to improve their retention. The height of all 5 retaining claws has been increased by .5 mm as shown in the illustration below.
• 10169866Dec 9, 2019Transmission and drivetrain. This bulletin announces a design change to the leather transmission selector lever grip. The change will address a small number of concerns regarding stickiness and / or roughness felt on a portion (Panel A shown in the illustration below) of the grip surface. The new part also enhances parts commonality among models.
• 10169830Dec 4, 2019Engine cooling. New stop sale/safety recall: WUW-08 Ascent, Forester, and Crosstrek Hybrid PCV valve Recall. The Positive Crankcase Ventilation (PCV) valve may be defective.
• 10169827Dec 2, 2019Engine cooling, Electrical system. Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 model year Impreza and 2018-2019 Crosstrek vehicles due to improper Engine Control Module (ECM) programming. A total of 466,205 U.S. vehicles will be affected by this recall.
• 10168631Nov 21, 2019Electrical system, Equipment. Owner notification schedule: WUQ-02 Impreza/Crosstrek ignition coil reprogramming recall.
• 10168637Nov 18, 2019Equipment, Electrical system. "This Service Bulletin provides additional diagnostics to follow when addressing a Telematics-related DTC B2A16. In most cases involving this DTC, the following scenario(s) occur: • When trying to use the remote engine starter (RES) feature through Telematics (STARLINK / My Subaru app) the request is unsuccessful and the red Telematics indicator lamp illuminates. • The customer takes their vehicle to the…
• 10168571Nov 18, 2019Electrical system, Equipment. This bulletin provides troubleshooting steps to use when diagnosing specific and general audio/sound related concerns. Please start by completing the Harman Investigation Guide-Questionnaire as it gathers important details which will assist you with this diagnosis and is required should the condition not be resolved by this troubleshooting. Once the questionnaire is completed, follow the question flow based on the…
• 10168567Nov 18, 2019Equipment, Electrical system. This bulletin provides troubleshooting steps to follow when diagnosing a customer concern of the display screen being either frozen (unresponsive) or black (blank). Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire…
• 10168565Nov 18, 2019Electrical system, Equipment. This bulletin provides troubleshooting steps to follow when diagnosing customer concerns of the Navigation system’s functionality. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based…
• 10168560Nov 18, 2019Electrical system, Equipment. This bulletin provides helpful information about operating conditions observed in the field for Technicians to use when diagnosing customer concerns which may arise while operating Harman Gen 3.0 and 3.1 Navigation and Display Audio systems. We will continue to add to this bulletin as more information becomes available.
• 10168627Nov 15, 2019Electrical system, Equipment. This bulletin provides troubleshooting steps to follow when diagnosing clock-related customer concerns. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on the customer concern.
• 10168574Nov 15, 2019Equipment, Electrical system. This Service Information bulletin provides a procedure to use for addressing a customer concern of a delayed or slow response when using the soft keys on the touch screen of the audio / navigation head unit.
• 10168573Nov 15, 2019Equipment, Electrical system. This bulletin provides troubleshooting steps to use when diagnosing concerns of the Apple CarPlay and / or Android Auto feature not connecting or launching properly when a compatible device is connected to the head unit.
• 10168569Nov 15, 2019Electrical system, Equipment. This bulletin provides troubleshooting steps to follow when diagnosing customer concerns involving Bluetooth (BT) functionality. Please start by completing the Harman Investigation Guide Questionnaire as it gathers important details which will help with diagnosis and will be required should the condition not be resolved by this troubleshooting. While completing the questionnaire, follow the question flow based on…

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