2020 Subaru Crosstrek Technical Service Bulletins

406 technical service bulletins (TSBs) are on record for the 2020 Subaru Crosstrek. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 11002730Jun 28, 2024Electrical system. This information announces reprograming file availability for Gen 4.5 Denso CP1.5 Audio and Navigation systems. Inprovement for CarPlay concerns with hands-free calls when the receiving party is not able to hear the caller.
• 11002725Jun 25, 2024Brakes. This bulletin provides diagnosis and procedure information to be applied when diagnosing potential fluid leaks on front and rear brake calipers. This information has been developed to reduce unnecessary brake caliper replacement.
• 11002723Jun 24, 2024Electrical system. This bulletin announces the repair procedures when corrosion is encountered within the instrument panel wiring harness and the rear wiring harness connectors.
• 11000830May 14, 2024Engine, Electrical system. This bulletin announces the diagnostic procedures to be followed when encountering cases of the Remote Engine Start (RES) system being the only non-functioning feature with telematics.
• 11000828May 14, 2024Electrical system, Engine. This bulletin announces the availability of new oxygen sensors developed to address the following Diagnostic Trouble Codes (DTCs); P0137 (O2 Sensor Circuit Low Voltage Bank 1 Sensor 2, P0138 (O2 Sensor Circuit High Voltage Bank 1 Sensor 2) P0140 (O2 Sensor Circuit No Activity Detected Bank 1 Sensor 2), and P0141 (O2 Sensor Heater Circuit Bank 1 Sensor 2).
• 11000827May 14, 2024Engine. This bulletin announces availability of reprograming files for the Engine Control Module (ECM) to address rare cases of the engine surging/jolting when releasing the accelerator from half-throttle.
• 11000825May 14, 2024Engine. This bulletin provides a revised service procedure to follow when repairing minor coolant seepage identified to be coming from the air plug at the top of the radiator.
• 11000820May 14, 2024Engine, Electrical system, Fuel system. This bulletin the announces diagnostic procedures and availability of new Engine Control Module (ECM) reprogramming files to address DTC P2404 (Evap System Leak Detection Pump Sense Circuit Range/Performance) detection.
• 11000812May 3, 2024Engine, Fuel system. This bulletin announces the design change made to the high-pressure fuel pump developed to prevent DTC P0087 (Fuel Rail/System Pressure – Too Low Bank 1).
• 10252542Mar 27, 2024Equipment, Electrical system. This bulletin provides information on a new reprogramming procedure (FOTA) to optimize the Harman Gen 3.1 Audio and Navigation head units (H/U) utilized in the models as listed.
• 10252541Mar 26, 2024Equipment, Electrical system. This bulletin addresses the reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.
• 10252539Mar 26, 2024Equipment, Steering. This bulletin announces the design change made to the cowl panel. The change was made to address a small number of cases where the rubber sealing portion becomes separated.
• 10252531Mar 19, 2024Equipment, Electrical system. "This Bulletin provides insight in response to both customer and retailer feedback resulting from the use of OBD-II port connected devices. These devices are often employed by insurance companies to monitor driver activity for premium calculations, and can cause DTC B2A15, a red telematics MIL to illuminate, or recurring STARLINK notification to retailers and emails to customers. "
• 10252492Mar 19, 2024Equipment. This bulletin has been developed for use as a quick reference tool to aid in diagnosing operational concerns of the Gen 2 Telematics system’s remote access features.
• 10252491Mar 19, 2024Electrical system, Equipment. This bulletin addresses an error code 202 and or 204 when attempting to complete the STARLINK telematics subsription process.
• 10252454Mar 5, 2024Equipment, Electrical system. This bulletin provides the diagnostic procedure for Harman Infotainment Systems when DTC B2255 is detected. This update should prevent unnecessary replacement of the head unit or USB cable.
• 10249614Jan 22, 2024Fuel system. This bulletin announces design changes made to the fuel injector assembly in response to the DTCs listed.
• 10249606Jan 11, 2024Equipment, Electrical system. This Service Bulletin provides additional diagnostics to follow when addressing a Telematics-related DTC B2A16.
• 10249605Jan 9, 2024Equipment, Electrical system. This bulletin provides information on a new reprogramming procedure (FOTA) to optimize the Harman Gen 3.1 Audio and Navigation head units (H/U) utilized in the models as listed.
• 10249599Jan 8, 2024Fuel system. This bulletin announces design changes made to the fuel tank and vent tubes.
• 10248193Dec 8, 2023Equipment, Electrical system. The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.
• 10246109Nov 15, 2023Electrical system. This Service Information Bulletin announces the revised break-in procedure for the A/C compressor.
• 10246088Nov 8, 2023Steering, Equipment. This bulletin announces the design change made to the leather wrapped steering wheels.
• 10246083Nov 7, 2023Engine cooling, Equipment. This Service Information Bulletin announces diagnostic service procedures to be followed when DTC P0420 (Catalyst System Efficiency Below Threshold Bank 1) is detected by the Engine Control Module (ECM).
• 10244903Oct 26, 2023Electrical system, Equipment, Other or unknown. This Bulletin provides helpful procedures and best practices to utilize when customers present with concerns relating to the operation of their Gen 2/Gen 3 Telematics system equipped Subaru.
• 10244907Oct 12, 2023Electrical system, Equipment. This Service Bulletin is to inform you of the diagnosis procedure of the Harman Infotainment System when DTC B2255 is detected.
• 10244906Oct 9, 2023Engine cooling, Equipment. This Service Information Bulletin announces diagnostic service procedures to be followed when DTC P0420 (Catalyst System Efficiency Below Threshold Bank 1) is detected by the Engine Control Module (ECM). If DTC P0420 is found to be stored in the ECM, follow the diagnostic procedures outlined below.
• 10244889Oct 2, 2023Equipment, Electrical system. The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed
• 10244886Oct 2, 2023Fuel system. This bulletin announces design changes made to the fuel tank and vent tubes. An enhanced material has been incorporated into the production of these components.
• 10243401Sep 28, 2023Electrical system, Seats. This bulletin announces a design change made to the outer hinge cover on the driver’s 10-way adjustable power seats.
• 10243372Sep 11, 2023Forward collision avoidance, Electrical system, Equipment. This Bulletin announces additional information regarding error codes 1403- 1407 encountered when attempting an adjustment/calibration of the EyeSight® system after body repair procedures have been performed.
• 10241846Aug 31, 2023Equipment, Electrical system, Engine cooling. This Service Information Bulletin announces additional diagnostic procedures and a detailed flow chart to be used when diagnosing customer concerns regarding the operation of the STARLINK Remote Engine Start (RES) feature.
• 10241845Aug 31, 2023Electrical system, Equipment. This bulletin announces the repair procedures when corrosion is encountered within the instrument panel wiring harness and the rear wiring harness connectors.
• 10241826Aug 14, 2023Body and structure, Equipment. This bulletin announces a design change made to the cowl panel.
• 10241801Aug 1, 2023Electrical system, Equipment, Latches, locks and linkages. The purpose of this bulletin is to provide replacement key and immobilizer information along with an overview of the Subaru Lock Information web-site.
• 10240123Jul 31, 2023Equipment, Electrical system. This Service Information Bulletin has been developed to outline the steps for gathering basic but essential information during diagnosis of Infotainment concerns.
• 10240113Jul 13, 2023Equipment, Electrical system. This Bulletin provides reference tables and photos to use for determining the infotainment head unit supplier and generation.
• 10240110Jul 11, 2023Equipment. This bulletin announces the recommended cleaning procedures to followed when encountering vehicles with long time exposure to pollen on painted surfaces on vehicles imported from Japan. This bulletin does not apply to SIA built vehicles.
• 10238470Jun 29, 2023Equipment, Electrical system. This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing customer concerns.
• 10238456Jun 28, 2023Transmission and drivetrain, Electrical system. This Service Information Bulletin provides updated diagnostic procedures to follow and a brief questionnaire to complete when diagnosing an alleged Chain Slip condition on the TR580 and TR690 model CVT transmissions used in the models listed.
• 10238440Jun 13, 2023Transmission and drivetrain, Engine cooling. This service bulletin provides a temporary repair procedure to address vibrations and/or judder concerns experienced on turns during acceleration.
• 10238443Jun 6, 2023Electrical system, Equipment. The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.
• 10238438Jun 5, 2023Electrical system, Other or unknown, Engine cooling, Equipment. This Service Information Bulletin provides the diagnostic procedure for the STARLINK® Remote Engine Start (RES). All Gen2 and Gen3 Telematics Equipped Models.
• 10237291May 22, 2023Suspension. This bulletin provides a procedure to address customer concerns of surface rust accumulating in the top center retaining nut area of the front strut mounts.
• 10237276May 15, 2023Electrical system, Equipment. Map Data Update Procedure for Harman Gen 3.1 Navigation Equipped Head Units (H/U).
• 10237273May 11, 2023Equipment, Electrical system. The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed.
• 10237254May 8, 2023Equipment, Air bags. This bulletin announces availability of the one-time use mounting clip and spacer clip for the air bag curtain module.
• 10237241May 4, 2023Engine cooling, Electrical system, Equipment. This Bulletin announces additional diagnostic procedures and a detailed flow chart to be used when diagnosing customer concerns regarding the operation of the STARLINK Remote Engine Start (RES) feature.
• 10237239May 2, 2023Equipment, Electrical system. This bulletin provides information on a new reprogramming procedure (FOTA) to optimize the Harman Gen 3.1 Audio and Navigation head units (H/U) utilized in the models as listed.
• 10235289Apr 27, 2023Transmission and drivetrain. This Bulletin provides updated diagnostic procedures to follow and a brief questionnaire to complete when diagnosing an alleged Chain Slip condition on the TR580 and TR690 model CVT transmissions used in the models listed.

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