2018 Volkswagen Atlas Suspension Problems

“Purchased the Atlas brand new. 2000 miles in started to hear loud rattling noise coming from the front of the car like the struts were going bad, took to dealership they stated my dust boot cover was stuck and just needed to be greased. 1000-2000 more miles later same noise came back took it to the dealership they couldn't duplicate the noise it is especially loud when going over bumps. I made shop manager ride with me and he heard the noise. He replaced a strut mount and dust cover. 2500 more miles later and the noise is back. Boot cover is stuck again. …”

“The rear of the vehicle dropped 5 to 6 after driving approx. 400miles. The driver side wheel well is 1.5 from the tire & the passenger side is 2 away. The wheel well has a warped wheel well. The springs seems to be locked or dropped. Looking at the Atlas in profile the rear is lower than the front. Before the trip I was able to walk under the tailgate when open without hitting my head & now the rear of the vehicle is low, I have to bend over to prevent hitting my head. Please note, I am not a trained service tech. I am an owner; I am doing a process of elimination for why the rear is lower. …”

“The driver side, front wheel suspension system has been replaced twice due loud vibration noises, rattling noises, and repeated steering issues. The steering wheel violently jerks to the right or left and pulls the car out of the desired direction of travel. The vw Atlas is at the dealership service department for a third time since date of pirchase (feb 2018) for the same steering issues and noise issues. The 'auto-braking' system that's designed to prevent rear end collissions has malfunctioned on two separate occasions. …”

“At roughly 5000 miles 2018 Volkswagen Atlas se 2.0t began having a lot of noise coming from the front suspension. Noise happened mostly at lower speeds and was a rattle as well as a bottoming out sound. Vehicle was also pulling hard to the right and alignment seemed to be off. Vehicle was taken into vw dealership for repairs. Initial report was that the front boots were leaking grease and thought to be the cause of the problem, boots were replaced and technicians still noted a sound coming from the same area. Steering and axle parts were overnighted 4 times, each part not fixing the problem. …”

“The contact owns a 2018 Volkswagen Atlas. The contact stated while driving 10 MPH, the contact heard an abnormal noise and the rear of the vehicle jumped. The contact exited the vehicle and became aware that the rear coil spring had fractured. No warning light was illuminated. The vehicle was taken to a dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure and determined that the VIN was not included in NHTSA Campaign Number: 18V904000 (Suspension). The failure mileage was approximately 74,000.”