2002 Volkswagen Passat Latches, locks and linkages Problems

“I was filling up my windshield washer fluid and was trying to put the cap back on my 2002 Passat when the hood strut failed and the hood crashed down on my forearm, pinning my arm between the hood and car frame. I screamed out both in pain and not being able to pull my arm free and had someone rush over to me within seconds. However, the hood latch had engaged but would not release since the hood was not closed all the way, my arm blocking this from happening. …”

“Automatic lock and power window on rear passenger side door are inoperative. Dealer took two attempts to fix it. On the first, they applied some electrolytic grease in the hope that it would be enough. The next time they replaced the motor and lock unit.”

“I purchased my 2002 volks Passat gls. I have had nothing but problems with this vehicle. My radio quit, I had the speakers replaced twice, I had the heater blower motor replaced, I had the ignition coils replaced 3 times (recall), wv campaign (recall), sludge in the engine (recall), the right wheel tire hull reinforced (recall). I have talked with Volkswagen corporate office and have an active complaint number. Their customer service is terrible both at the corporate and dealer level. The Volkswagen dealer in auburn, wa is inept and has put the wrong oil in the my car 2 times. …”

“There were numerous problems with this vehicle. The filter and carpet on the back passenger side was replaced. The mlp light had come on and the dealer installed a new vacuum hose. …”