2020 Cadillac CT5 Steering Problems
- Complaints
- 2about this part
- Share
- 5%of 39 total for the year
- Median mileage
- 440miles
- Trend
- Not enough dataFewer than 15 complaints, too few for a reliable trend.
NHTSA recorded 2 complaints about the steering of the 2020 Cadillac CT5, 5% of the 39 complaints for this model year. Where a mileage was given, the median is 440 miles. 1 of these say a crash was involved, according to the filers.
Fewer than 15 complaints name this part, so treat the figures as a rough indication only.
Example complaints
Selected from NHTSA records; personal details are removed. They are consumer reports, not findings.
“When the vehicle is traveling over 50 MPH, and takes sweeping turns / gradual bends on the highway, it becomes apparent that turning right is much harder than turning left. The steering wheel is much stiffer and feels heavier when making right turns at speed, almost like it's permanently stuck in sport mode when the wheel is turned right. It is constantly fighting to get back to center when taking those right turns at speed. Left turns are fine. …”
NHTSA complaint #11355006, filed 2020-09, 440 miles“I have had many issues with Onstar failing. I bought the 2020 Cadillac CT5 AWD 10/2020. It took Onstar over a month to connect to my car to provide AT&T internet plan (via Onstar). On 4/22/21 I was hit in my driver front & wheel, Onstar failed- never contacted us & the airbags did not deploy. I noticed my Onstar light was red. Onstar was repaired during the body shop repair. Soon after I picked up the car (approximately 1 month) the SRS light came on & Onstar turned red again on 7/31/21. Dropped off the car to be repaired 8/13/21. After repair, SRS light came on again on 8/29/21. …”
NHTSA complaint #11439475, filed 2021-11Related service bulletins
- 11019516Apr 17, 2025This preliminary informational (PI) bulletin provides information to dealership personnel that may be helpful when addressing underbody component corrosion with customers.
- 11017173Mar 21, 2025This informational bulletin instructs the tech when fuel/fluid is needed to be tested and where it can be sent for analysis.
- 11015577Mar 3, 2025This Preliminary information communicates to the technicians some additional diagnostic steps to perform if they encounter a no crank condition and/or loss of power steering.
- 11014577Feb 18, 2025This service bulletin provides a procedure inspecting for excess grease or Sealant on the Exterior of the steering gear due to seeing grease or sealant on certain locations on…
- 11013269Jan 16, 2025This informational bulletin provides a guide on how to diagnose and test for vibrations utilizing the PicoScope.
- 11011205Oct 28, 2024This informational bulletin explains Unscheduled Supplemental Services and the importance of GM Simplified Maintenance Schedules.
Steering: other model years
Other parts of the 2020 Cadillac CT5
15 complaintsOther or unknown
11 complaintsElectrical system
8 complaintsEngine
7 complaintsBody and structure
5 complaintsLatches, locks and linkages
2 complaintsVehicle speed control
2 complaintsWheels
2 complaintsAir bags
1 complaintsElectronic stability control
1 complaintsEngine cooling
1 complaintsFuel system
1 complaints
← All problems reported for the 2020 Cadillac CT5
About this data. Data from NHTSA (ODI) complaints, recalls, TSBs and investigations, updated Oct 29, 2026. Complaints are unverified consumer reports and may be duplicated or inaccurate.
To check a specific vehicle for open recalls, use its VIN at nhtsa.gov/recalls. Methodology