2021 Cadillac CT5 Technical Service Bulletins

800 technical service bulletins (TSBs) are on record for the 2021 Cadillac CT5. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10252123Mar 20, 2024Electrical system, Equipment. This service bulletin provides repair information to correct a customer concerns of Radio Software issues.
• 10251904Mar 13, 2024Transmission and drivetrain. This service bulletin provides a repair procedure to correct a customer concern of a Whining/Whirring, Whistle, Squeaking, Groaning/Growling Noise Coming from Front Wheel/Engine Area.
• 10251890Mar 13, 2024Engine cooling. This technical bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
• 10253075Mar 11, 2024Equipment. This Preliminary information communicates a diagnostic tip on how to resolve a issue if the serial data authentication configuration did not complete correctly.
• 10251888Mar 11, 2024Equipment. This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs.
• 10251889Mar 10, 2024Equipment. This Warranty Administration bulletin provides information on Dealer Empowerment for Goodwill, Customer Enthusiasm and Policy (U.S. Only).
• 10253062Mar 5, 2024Fuel system, Engine cooling, Exterior lighting. This Preliminary information communicates to dealers? information related to a Malfunction Indicator Lamp (MIL) Illuminated due to a U0672 setting. Advises the technician to perform Electric Engine Coolant Pump connection inspections. To clear the code to see if it resets current. If the code resets it advises to utilize Strategy Based Diagnosis. If the code does not reset, it advises to release the vehicle to the…
• 10253061Mar 4, 2024Brakes, Fuel system. This Preliminary information communicates that when removing the fuel line jumper hose care should be taken to be sure the line is reinstalled correctly to avoid a no/low fuel pressure situation.
• 10251635Mar 4, 2024Equipment. This service bulletin provides information on All hazmat parts being returned to the Warranty Parts Center (WPC) must be shipped using Central Transport. Hazardous materials should never be sent by air transportation to the WPC.
• 10251525Mar 1, 2024Engine cooling. This engineering information (EI Lite) is requesting technicians use the FPR App process in regard to finding coolant leaking around the Coolant Control Valve (CCV).
• 10251513Mar 1, 2024Other or unknown. This warranty administration bulletin provides information regarding the field action courtesy transportation policy.
• 10250775Feb 22, 2024Engine cooling. This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.
• 10250579Feb 15, 2024Engine cooling, Fuel system. This informational bulletin explains to the tech on where to look for a possible concern with the rockers causing the MIL to illuminate.
• 10250566Feb 14, 2024Electrical system, Equipment. This service bulletin provides information for dealers/technicians on MDI 2 Required When Programming Vehicles with Vehicle Intelligence Platform (VIP).
• 10250505Feb 7, 2024Fuel system, Engine cooling. This service bulletin provides information on the cold start control system in DI engines to reduce cold start emissions and improve fuel economy.
• 10250503Feb 7, 2024Engine cooling. This bulletin provides information on Engine Concerns that could result from lack of scheduled maintenance, improper service or aftermarket calibrations.
• 10250347Feb 2, 2024Transmission and drivetrain, Engine cooling. This Warranty Admin service bulletin provides guidelines for Dealers Not Required and for Dealers Required to Contact the PQC for engine or transmission assembly replacement and explains the PQC process, GWM Transaction submission, vehicle service record retention and proper handling of assembly returns for Canadian Dealers only.
• 10250007Jan 31, 2024Equipment. This Preliminary information communicates an issue where the vehicles wireless charger no longer works with certain ISO updates on Apple 15 phones and advises customer to update their phone to the lastest ISO update.
• 10250276Jan 30, 2024Equipment, Electrical system. This service bulletin provides information on the EL-52800 Diagnostic & Charge Battery Station (DCBS) – FAQs.
• 10250278Jan 29, 2024Electrical system, Equipment. This service bulletin assists technicians in setting up PicoScope hardware/software to monitor CAN bus traffic (voltage patterns) to aid Technical Assistance (TAC) and Field Service Engineers (FSEs) in diagnosing electrical issues present on network communication circuits.
• 10250258Jan 26, 2024Engine cooling. This service bulletin provides Information on Purge Pump Part Replacement and Purge pump Part Number Interchangeability.
• 10250244Jan 18, 2024Body and structure. This preliminary informational (PI) bulletin provides information to dealership personnel which may be helpful when addressing underbody component corrosion with customers.
• 10249590Jan 16, 2024Equipment. This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
• 10249980Jan 12, 2024Equipment. This Preliminary Information communication provides information to the technician about vibration complaints that are one of the most challenging complaints to accurately diagnose and repair. Technician will need to use Pico Oscilloscope Diagnostic Kit to effectively diagnosis vehicles. Technician should drive the vehicle will using the Pico Oscilloscope to record data. After the data is recorded it should be…
• 10249979Jan 12, 2024Equipment. This PI states that a vehicle may exhibit a concern of the cross traffic alert indicators not displaying on the radio screen. While this is a customer dissatisfier, it does not pose a safety concern due to the fact that the customer will still be alerted to an approaching vehicle by the seat vibration. Dealers are advised that engineering is working on a resolution and it will be available by the end of 2023.
• 10249579Jan 12, 2024Engine cooling, Transmission and drivetrain. This PI bulletin advises the technician on the proper way to install the pistons in an engine.
• 10249011Jan 12, 2024Exterior lighting. This informational bulletin provides information for dealers/technicians on Headlamp, Tail Lamp, License Lamp or Fog/Driving Lamp Damage.
• 10249037Jan 11, 2024Engine cooling. This informational bulletin advises the tech to validate if oil is leaking into the cooling system and to test and verify were to leak is coming from before replacing all the parts that wouldn't apply to the repair.
• 10249970Jan 10, 2024Steering. This Preliminary information communicates to the technicians some additional diagnostic steps to perform if they encounter a no crank condition and/or loss of power steering.
• 10249964Jan 8, 2024Fuel system. This Preliminary information communicates a possible issue with the active fuel management rockers causing a misfire and the correction for this concern.
• 10249535Jan 8, 2024Electrical system. This preliminary information (PI) provides information om Service Programming System (SPS) Error Codes (E4398, E4399, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491 or E6961).
• 10249959Jan 5, 2024Transmission and drivetrain. This Preliminary information communicates the potential for condensation to freeze up inside the Crankcase Pressure Sensor causing dtc P04FB to set.
• 10249295Dec 18, 2023Equipment. This Preliminary Information communication provides information to the technician about the use of J-35616-64B terminal test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2.
• 10249294Dec 15, 2023Other or unknown, Electrical system. This Preliminary information communicates a GM part number for reflective high temperature heat or insulating tape when repairing wiring harnesses.
• 10249286Dec 13, 2023Equipment. This Preliminary information communicates an issue where the vehicles wireless charger no longer works with the latest ISO update on Apple 15 phones.
• 10247524Dec 13, 2023Engine cooling. This service bulletin provides a repair procedure to correct a customer concern of Coolant and/or Oil Leak, Malfunction Indicator Lamp (MIL) Illuminated​.
• 10247183Dec 13, 2023Steering. Customer Satisfaction Program. Due to the industry-wide semiconductor shortage, the heat feature on the steering wheel is not functional on certain vehicles listed above, built beginning November 17, 2021. The affected vehicle owners should have been made aware of the condition at sale, and notified that once parts are available, they would be eligible for a no additional cost retrofit to enable the feature…
• 10247552Dec 12, 2023Equipment. This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
• 10249281Dec 8, 2023Equipment. This Preliminary information communicates an issue where the vehicles wireless charger no longer works with the lastest ISO update on Apple 15 phones.
• 10247192Dec 8, 2023Electrical system, Engine cooling, Equipment. This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
• 10247194Dec 7, 2023Engine cooling. This informational bulletin provides Information on Purge Pump Part Replacement and Purge Part Number Interchange.
• 10249270Dec 6, 2023Equipment. This Preliminary information communicates an issue where the vehicles wireless charger no longer works with the lastest ISO update on Apple 15 phones.
• 10249267Dec 5, 2023Electrical system. This Preliminary information communicates an issues with the odometer being incorrect after a programming event and how the dealership can resolve the issue.
• 10246277Dec 5, 2023Electrical system, Engine cooling. Service Update - Certain vehicles with a 2.0L engine have an Engine Control Module (ECM) that may not properly diagnose, may not set Diagnostic Trouble Codes (DTCs), or may not illuminate the Malfunction Indicator Light (Check Engine Light) if certain fault conditions of the catalytic converter were to occur.
• 10246485Nov 30, 2023Equipment, Electrical system. This service bulletin provides information for dealers/technicians on MDI 2 Required When Programming Vehicles with Vehicle Intelligence Platform (VIP).
• 10247364Nov 17, 2023Transmission and drivetrain. This Preliminary information communicates diagnostic tips on how to resolve a issues with vehicles that will not power up after a can bus 2 issue, lightning strike, or a failed over the air update.
• 10245545Nov 17, 2023Steering, Wheels, Suspension. This service bulletin provides information on Characteristics of Wide Low Aspect Ratio Tires, Vehicle Pulls Left or Right, Wanders, Follows Depressions in Road Surface, Tramlining.
• 10245559Nov 16, 2023Equipment, Electrical system, Engine cooling, Exterior lighting. This service bulletin provides information to inform dealership personnel about Law Enforcement and Government vehicles that request to disable or enable content.
• 10246289Nov 15, 2023Equipment, Electrical system. This service bulletin provides information for dealers/technicians on History DTCs To Ignore / NO SES / NO Malfunction Indicator Lamps / NO Warning Messages.
• 10247355Nov 14, 2023Transmission and drivetrain. This Preliminary information communicates a diagnostic tip on how to resolve a issue if the serial data authentication configuration did not complete correctly.

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