2021 Cadillac Escalade ESV Technical Service Bulletins

1,138 technical service bulletins (TSBs) are on record for the 2021 Cadillac Escalade ESV. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10194082Apr 7, 2021Equipment. This warranty administration bulletin provides policy information, proper labor operation selection and causal part identification for warranty transactions (U.S. Only).
• 10195149Apr 6, 2021Equipment. This service bulletin provides information on Enhancing Field Product Reports with Digital Pictures.
• 10195127Apr 6, 2021Equipment. This service bulletin provides information for dealers/technicians on When and How to Submit a Field Product Report (FPR) (U.S. Dealers Only).
• 10194103Apr 6, 2021Visibility (wipers, defrost, mirrors). This informational bulletin provides the steps needed to verify that the mirror folding options are turned on correctly.
• 10193434Apr 6, 2021Equipment. This Preliminary information communicates a diagnostic tip on how to resolve a issue if the serial data authentication configuration did not complete correctly.
• 10194096Apr 1, 2021Back-over prevention (rear camera). This technical bulletin provides a procedure to replace the video player and reprogram to correct the condition of Non-Responsive Touch on Rear Seat Infotainment Left Screen .
• 10193429Apr 1, 2021Transmission and drivetrain, Body and structure. This Preliminary information communicates to the dealer technician to replace the transmission valve body on 2019-2021 10 speed transmissions to correct DTCs P2812 and P2814 setting if Service Information does not lead to root case of these DTCs.
• 10192045Mar 31, 2021Equipment. This technical bulletin provides a procedure to install foam on window motors to prevent them from rubbing on the panels causing a noise.
• 10192044Mar 31, 2021Electrical system, Engine. This technical bulletin provides a procedure to locate a possible short in the engine wiring harness.
• 10190443Mar 31, 2021Back-over prevention (rear camera), Equipment. This Preliminary information communicates a condition where the radio may display a :connection not availale, please call OnStar agent". This bulletin advises that Engineering is working on a software solution that will prevent the message from displaying when listening to non-SXM sources, but still allow the message to display when a loss of connectivity exists and the user is attempting to play Sirius XM.
• 10191253Mar 30, 2021Exterior lighting. This engineering information (EI) is requesting information from technicians to perform the check list provided and contact the engineer listed in regards on a turn signal not canceling and/or mis-canceling.
• 10191191Mar 30, 2021Equipment. This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
• 10190435Mar 30, 2021Body and structure. This Preliminary information communicates to technicians to replace the rear cover with seal in the event of a rear oil seal leak.
• 10191192Mar 29, 2021Equipment. This Warranty Administration bulletin provides information for dealers/Service advisors on when and how to submit a Pre-Repair Authorization (PRA).
• 10207739Mar 25, 2021Electrical system. Emission Recall. General Motors has decided to conduct a voluntary emissions recall involving certain vehicles equipped with a performance air intake system (LPO 5W7). The Engine Control Module (ECM) may not have been programmed with the calibrations appropriate for the performance air intake system installed on the engine in these vehicles. Dealers will reprogram the ECM.
• 10192038Mar 24, 2021Steering. This technical bulletin provides a procedure to replace the steering gear if found the cause of the customers concern.
• 10191252Mar 24, 2021Back-over prevention (rear camera). This engineering information (EI) is requesting information from technicians to perform the check list provided and contact the engineer listed in regards to a Surround Vision Camera Inoperable and/or Black Screen with Red Slash Shown On Radio Display.
• 10190780Mar 24, 2021Back-over prevention (rear camera). Service Update - On certain 2021 model year Cadillac Escalade vehicles, customers may notice a reduced catalog of in-vehicle apps available for download in the organic light-emitting diode (OLED) Infotainment System. Certain in-vehicle apps, including audio streaming apps, are not currently available on these Escalade vehicles due to an issue displaying album artwork. Dealers are to reprogram the radio.
• 10190776Mar 24, 2021Equipment. Service Update - On certain 2021 model year Cadillac Escalade vehicles, customers may notice a reduced catalog of in-vehicle apps available for download in the organic light-emitting diode (OLED) Infotainment System. Certain in-vehicle apps, including audio streaming apps, are not currently available on these Escalade vehicles due to an issue displaying album artwork. Dealers are to reprogram the radio.
• 10190424Mar 24, 2021Steering, Vehicle speed control. This Preliminary information communicates an issues will low or poor heater performance on the drivers side. Dealers are to inspect the HVAC temperature door linkage and if ok replace the heater core.
• 10190422Mar 23, 2021Equipment. This Preliminary information communicates to technicians a possible cause and correction for a P026A
• 10190421Mar 23, 2021Engine cooling. This Preliminary information communicates to dealership technicians to perform a sweep of the coolant flow control valve and test the circuits before replacing the Engine Coolant Flow Control Valve, and to assist engineering in root causing the P2B60.
• 10192031Mar 22, 2021Electrical system. This service bulletin provides information for dealers on Using EL-52545 When Diagnosing PEPs Transmitter Key Fobs (North America ONLY).
• 10191213Mar 18, 2021Air bags. This technical bulletin provides a procedure to replace the air bag and air bag harness to correct a condition of Airbag Malfunction Warning and Airbag Malfunction Indicator Illuminated with DTC B0001-1B due to corrosion.
• 10192034Mar 17, 2021Electrical system. This warranty administration bulletin provides policy information requirements applicable to key fob replacement under the New Vehicle Limited Warranty or under a Replacement Parts Warranty on 2021 and newer model year vehicles with RPO ATH (U.S. Only).
• 10191233Mar 17, 2021Equipment. This Warranty Administration bulletin provides information on Dealer Empowerment for Goodwill, Customer Enthusiasm and Policy (U.S. Only).
• 10191232Mar 11, 2021Equipment. This informational bulletin provides information on proper use of floor mats.
• 10191230Mar 11, 2021Equipment. This technical bulletin provides repair information to correct a customer concern of radio software issues.
• 10191207Mar 11, 2021Engine cooling, Transmission and drivetrain. This bulletin provides information on Policies Applicable to All U.S. Dealers for Engine and Transmission Assembly Replacement Under Warranty, Policy or Customer Enthusiasm and information on Submission of Warranty Transaction in Global Warranty Management.
• 10192030Mar 10, 2021Electrical system. This service bulletin describes the TLC/SPS2 Module Programming Requirements for Vehicles Using GM?s New Vehicle Intelligence Platform (VIP) Module Architecture.
• 10191224Mar 10, 2021Electrical system. This informational bulletin provides information on explaining the design intent for seeing white dots in the background of the Instrument Panel Cluster (IPC) display.
• 10191197Mar 10, 2021Body and structure. This preliminary informational bulletin provides frame coating repair information to correct a customer concern of wax coating on frame peeling, metal shows corrosion/rusting (U.S. and Canada Only).
• 10191223Mar 9, 2021Body and structure. This technical bulletin provides repair information to correct a customer concern of paint chipping or peeling on front fascia, at interface of front fender and fascia near headlamp.
• 10191217Mar 9, 2021Equipment. This informational bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before sold (prepping) to the customer.
• 10191206Mar 9, 2021Electrical system. This warranty administration bulletin provides policy information on the requirements for battery testing and warranty replacements.
• 10191212Mar 8, 2021Engine cooling. This informational bulletin provides a test procedure, for a possible faulty DEF Heater.
• 10191205Mar 8, 2021Electrical system. This service bulletin provides repair information to correct a customer concern of a Malfunction Indicator Lamp (MIL) Illuminated with DTCs U1961, U1983 setting.
• 10191163Mar 8, 2021Steering. This service bulletin provides a procedure inspecting for excess grease or Sealant on the Exterior of the steering gear due to seeing grease or sealant on certain locations on the gear.
• 10190768Mar 8, 2021Electrical system. Service Update. Certain vehicles may have incorrect calibration values in the Vehicle Leveling Module (VLM) software for air ride adaptive suspension. The incorrect calibration will use the incorrect loaded ride height which is 0.6 inches lower that the normal ride height. Dealers are to reprogram the VLM module.
• 10190367Mar 8, 2021Electrical system. This Preliminary information communicates and issue with a SES MIL and the BCM keeping the ignition main relay on after the vehicle is turned off. Dealers are to replace the BCM.
• 10190363Mar 5, 2021Equipment. This Preliminary information communicates an issues with an SES MIL and DTC P2B87 setting. Engineering has releasing updated cals to correct the concern.
• 10190353Mar 1, 2021Engine cooling. This Preliminary information communicates and issue with a SES MIL and the BCM keeping the ignition main relay on after the vehicle is turned off. Dealers are to replace the BCM.
• 10188403Jan 29, 2021Suspension, Transmission and drivetrain. This service bulletin provides technicians with updated information to help identify the differences between what is considered a fluid leak, and what is considered fluid seepage.
• 10188401Jan 29, 2021Equipment, Body and structure. This service bulletin provides information for dealers/technicians on accessory all-weather floor liners and flat mats warped or misshapen.
• 10187235Jan 29, 2021Air bags, Seats, Exterior lighting, Vehicle speed control, Electrical system. Customer Satisfaction Program (Revised Service Procedure). Certain vehicles may have a condition in which the brake system control module (BSCM) may set and latch an internal fault in the module?s on-board diagnostics (OBD) buffer. When the fault is present, no malfunction indicator lamp (MIL) is illuminated and there is no driver information center (DIC) message.
• 10187745Jan 22, 2021Engine. This service bulletin provides graphics, information and guidelines for engine component wear to assist service personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.
• 10187769Jan 21, 2021Electrical system, Engine cooling. This bulletin provides a possible location of a bad connection at the reductant fluid tanks electrical connector.
• 10187231Jan 19, 2021Equipment. Service Update - Certain 2021 model year Cadillac Escalade and Escalade ESV vehicles, equipped with the Cadillac User Experience infotainment system may have a condition where, during a secondary or backup emergency call, customers might complain it is difficult to hear the OnStar advisor. A volume boost calibration for emergency calls was incorrectly set to 0 instead of +16 as expected. This results in the…
• 10187763Jan 15, 2021Equipment, Engine cooling. This technical bulletin provides repair information to correct a customer concern of Possible Crank No Start or Extended Crank with DTC P12A6.
• 10187767Jan 13, 2021Fuel system, Engine cooling, Equipment. This informational bulletin provides a test procedure, for a possible faulty DEF Heater.

← All problems reported for the 2021 Cadillac Escalade ESV