2020 Chevrolet Impala Technical Service Bulletins

555 technical service bulletins (TSBs) are on record for the 2020 Chevrolet Impala. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10175764Apr 8, 2020Engine. This technical bulletin provides a procedure to inspect the left side timing chain guide assembly for abnormal wear and to replace the guide if found the cause of the concern.
• 10175852Apr 3, 2020Equipment. This informational bulletin provides information on interior cleaning products and what is offered to clean the interiors of GM vehicles.
• 10174304Mar 31, 2020Equipment. This warranty administration bulletin explains to the technician that when using wiring repair labor operations, additional information may be needed when submitting Global Warranty transactions when doing wiring repairs.
• 10174303Mar 18, 2020Equipment. This warranty administration bulletin provides policy information for courtesy transportation and roadside assistance programs.
• 10174299Mar 6, 2020Equipment. This informational bulletin provides information for dealers/technicians on When and How to Submit a Field Product Report (FPR) (U.S. Dealers Only).
• 10174300Mar 4, 2020Tires. This informational bulletin provides information for dealers/technicians on Use of Nitrogen Gas in Tires.
• 10174264Mar 4, 2020Engine, Equipment, Fuel system. This technical bulletin provides a procedure to inspect the fuel system and replace the high pressure fuel pump if faulty for a Reduced Engine Power, MIL On, DTC P228C condition.
• 10174301Mar 3, 2020Equipment. This warranty administration bulletin provides information on Warranty Administration ? Customer Concern Not Duplicated (CCND) Labor Operation Numbers.
• 10174307Mar 2, 2020Equipment. This warranty administration bulletin provides information on Global Warranty Management (GWM) Warranty Parts Center (WPC) Parts Return Program Information.
• 10173416Feb 28, 2020Engine, Equipment. This informational bulletin explains Unscheduled Supplemental Services (including Flushing Services and Additives) and the Proper use of GM Simplified Maintenance Schedules.
• 10173393Feb 28, 2020Equipment, Body and structure. This informational bulletin provides information for dealers/technicians and customers on steam/vapor coming from the front grille or radiator area.
• 10173415Feb 27, 2020Equipment. This bulletin provides information on Warranty Administration ? Required Operating Procedures - 8 Points (U.S. Only).
• 10173414Feb 26, 2020Tires, Equipment. This warranty administration bulletin provides information on the tires supplied with a new vehicle are covered by General Motors against defects in material or workmanship under the Bumper-to-Bumper New Vehicle Limited Warranty.
• 10172323Feb 18, 2020Engine, Equipment. This Preliminary information communicates to the technician the vehicle concern of starter flex plate having broken teeth. This can create a noise during starting or may even have the starter spin but not crank over the engine. The document directs the technician to replace the flex plate and inspect the starter pinion drive teeth and replace starter assembly as needed.
• 10173418Feb 14, 2020Equipment. This Warranty Administration bulletin provides information on Essential Tools that include Consumable Parts (U.S. Only).
• 10173417Feb 14, 2020Equipment, Wheels. This informational bulletin provides information on Wheel Alignment Specifications, Requirements and Recommendations for GM Vehicles.
• 10172773Feb 14, 2020Equipment. This warranty administration bulletin provide policy information to cover GMs policy on performing GM covered vehicle services and maintenance on vehicles originating/sold in Canada.
• 10172784Feb 7, 2020Equipment, Engine. This Bulletin provides graphics, information and guidelines for engine component wear to assist service personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.
• 10173401Feb 4, 2020Equipment. This technical bulletin provides a procedure to correct a condition of A/C blows warm air.
• 10171319Jan 31, 2020Electrical system. This Preliminary information communicates to the technician the vehicle concern of starter flex plate having broken teeth. The can create a noise during starting or may even have the starter spin but not crank over the engine. The document directs the technician to replace the flex plate and the starter assembly.
• 10172294Jan 29, 2020Equipment. This informational bulletin provides information on GM Accessories ? Dealer-Installed, Repaired or Replaced During Warranty Coverage Period.
• 10172293Jan 27, 2020Equipment, Wheels. This informational bulletin provides retail, wholesale and fleet personnel with General Motors recommendations for customer concerns related to wheel alignment.
• 10171875Jan 23, 2020Engine cooling. This informational bulletin provides information to dealership personnel for new vehicles with less than 1,000 miles that may not pass California smog inspection or smog inspection in other states.
• 10172285Jan 21, 2020Equipment. This Warranty Administration bulletin provides information on customer vehicles concern results in a manufacturer repurchase from the customer, GM depends on the dealership to host and administer the repurchase closing and intake of the returning vehicle.
• 10171888Jan 17, 2020Equipment. This Warranty Administration bulletin provides information for dealers/Service advisors on when and how to submit a Pre-Repair Authorization (PRA) (US dealers only).
• 10171878Jan 2, 2020Fuel system, Equipment. This informational bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
• 10170479Dec 19, 2019Equipment. This Preliminary information communicates that a vehicle may come to the dealer with AC blowing warm. The dealer technician is directed to perform leak testing per SI and to inspect in specific areas shown in the PI for the source of the leak. The technician is then instructed to replace the necessary component.
• 10170498Dec 12, 2019Equipment. This preliminary information bulletin provides information om Service Programming System (SPS) Error Codes (E4398, E4399, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491 or E6961).
• 10170501Dec 11, 2019Wheels. This engineering information (EI) revision ends the need for information from the field on a condition of wheel speed sensor inoperative with DTCs C0035, C0040, C0045 and/or C0055.
• 10168986Nov 27, 2019Equipment. This Preliminary information communicates that a dealer may receive a replacement AC evaporator with TXV tubes that are bent. The dealer is instructed on how to inspect for bent tubes. The dealer is advised if the evaporator TXV tubes are bent that they should not attempt to adjust the tubes but instead should replace the evaporator again.
• 10169357Nov 26, 2019Equipment. This informational bulletin provides information on key code security rules and information on GM keycode look-up applications.
• 10169355Nov 25, 2019Equipment. This informational bulletin provides information for dealers/technicians on Use of Dealer Case Management (DCM) and Being Prepared for Contacting U.S. Technical Assistance (TAC).
• 10169341Nov 18, 2019Engine, Equipment. This technical bulletin provides a procedure to perform inspections to determine if the engine needs to be replaced as opposed to just internal parts for knocking, rattle, squeak and/or squeal type noises from engine.
• 10169356Nov 12, 2019Equipment, Wheels, Tires. This technical bulletin provides a procedure on how to clean and resurface aluminum wheel bead seats for vehicles that have the condition of Tire Slowly Goes Flat, Tire Air Loss, Low Tire Pressure Warning Light Illuminated, Aluminum Wheel Bead Seat Corrosion.
• 10169354Nov 12, 2019Equipment, Exterior lighting. This informational bulletin provides information for dealers/technicians on Exterior Lamp Condensation and Replacement Guidelines.
• 10168212Oct 29, 2019Transmission and drivetrain. This informational bulletin provides information on Driveline Clunk Noise and what is acceptable and what is considered normal operations.
• 10168207Oct 16, 2019Equipment. This informational bulletin provides information for dealers how to submit a product information report (PIR) (Canada Only).
• 10168175Oct 14, 2019Transmission and drivetrain. This Bulletin provides guidelines for Dealers Not Required and for Dealers Required to Contact the PQC for engine or transmission assembly replacement and explains the PQC process, GWM Transaction submission, vehicle service record retention and proper handling of assembly returns.
• 10168208Oct 9, 2019Equipment. This informational bulletin provides information on key code security and information on GM key code look up applications.
• 10168205Oct 9, 2019Engine cooling. This informational bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
• 10168204Oct 2, 2019Equipment. This informational bulletin provides information on comebacks prevention information and using customer concern verification sheets (CCVS).
• 10168188Oct 2, 2019Equipment. This Warranty Administration bulletin provides information for dealers/Service advisors on when and how to submit a Pre-Repair Authorization (PRA) (US dealers only).
• 10165904Sep 25, 2019Electrical system. This Preliminary Information communication provides information to the technician about a no start or another concern after swapping an Engine Control Module or other modules from one vehicle to another. The Global Architecture electrical system associated with these vehicles does not allow controller swaps between vehicles.
• 10166638Sep 18, 2019Equipment. This warranty administration bulletin provides information regarding the field action courtesy transportation policy.
• 10165127Aug 23, 2019Electrical system. This preliminary information bulletin provides information om Service Programming System (SPS) Error Codes E4398, E4399, E4403, M4404, M4413, E4414, E4423, E4491 or E6961).
• 10165087Aug 23, 2019Equipment. This warranty administration bulletin provides policy information, proper labor operation selection and causal part identification for warranty transactions (U.S. Only).
• 10165124Aug 21, 2019Engine cooling. This bulletin provides information on identifying Non-GM Engine Calibrations for Gasoline Engines using the Tech 2 or GDS 2.
• 10165126Aug 19, 2019Equipment. This bulleting provides Wiring, Terminal and Connector Repair Information including how to determine the Service Part Number in eSI and how to locate the part(s) in the EPC.
• 10165121Aug 15, 2019Engine cooling. This informational bulletin provides information on replacing the intake manifold when the engine is replaced after severe internal engine damage.
• 10165139Aug 13, 2019Wheels. This engineering information (EI) is requesting to gather information from the field on a condition of wheel speed sensor inoperative with DTCs. Engineering is determining a root cause of this condition to develop/validate a Field Fix. Dealers should contact the engineer named with their findings if they encounter this condition.

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