2020 Chevrolet Silverado 3500 Technical Service Bulletins

945 technical service bulletins (TSBs) are on record for the 2020 Chevrolet Silverado 3500. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10232469Feb 27, 2023Equipment. This Warranty Administration bulletin provides policy information on Causal Part requirements for transactions submitted to GM for payment.
• 10232459Feb 22, 2023Engine cooling, Electrical system. This technical bulletin provides a procedure to program the Reductant Control Module and Setup and Perform the Reductant Fluid Tank Level Reset.
• 10232287Feb 21, 2023Equipment. This warranty administration bulletin provides information regarding the field action courtesy transportation policy.
• 10232288Feb 20, 2023Equipment. This warranty administration bulletin provides policy information, proper labor operation selection and causal part identification for warranty transactions (U.S. Only).
• 10232283Feb 17, 2023Body and structure, Visibility (wipers, defrost, mirrors), Other or unknown. This PI provides information on Rear and Side Tempered Glass Spots (Quench Marks) and that they are a normal characteristic.
• 10232152Feb 17, 2023Visibility (wipers, defrost, mirrors), Body and structure. This technical bulletin provides repair information to correct a customer concern of the foam strip between the I/P trim and base of the windshield detaching from the upper I/P trim panel.
• 10232143Feb 17, 2023Equipment. This warranty administration bulletin provides policy information for variable diagnostic time allowances on select labor operations (U.S. Only).
• 10232275Feb 16, 2023Transmission and drivetrain. This service bulletin provides information on Driveline Clunk Noise and what is acceptable and what is considered normal operation.
• 10232816Feb 15, 2023Transmission and drivetrain. This Preliminary information communicates that the tool for the HD transfer cases to measure clutch pack shim selection is in development.
• 10232136Feb 15, 2023Exterior lighting. This service bulletin provides information for dealers/technicians on Exterior Lamp Condensation and Water Leaks and Replacement Guidelines.
• 10232137Feb 14, 2023Exterior lighting. This service bulletin provides technicians with information on available BCM calibrations to restore bulb outage detection on vehicles produced by a second stage manufacturer (Upfitter), and/or turn signals flash fast after factory box removed.
• 10232069Feb 10, 2023Equipment, Exterior lighting, Latches, locks and linkages. This service bulletin provides information for dealers/technicians on the process to disable and enable passive unlocking.
• 10231893Feb 1, 2023Engine cooling, Electrical system. This service bulletin provides information for U.S. dealers ONLY to refer to the Battery Maintenance Report to identify vehicles in dealer inventory that require attention.
• 10231519Jan 31, 2023Tires, Wheels, Equipment. This service bulletin provides information for tire pressure monitoring (TPM) system concerns.
• 10231518Jan 31, 2023Equipment, Tires, Wheels. This service bulletin provides information for accurate tire pressures that ensure the safe handling and appropriate ride characteristics of GM cars and trucks.
• 10231520Jan 30, 2023Back-over prevention (rear camera), Equipment. This service bulletin provides information for customers/dealers/technicians on Normal Camera Display Operation - Flashing Diamond - Spot - or UFO like image on Camera Display.
• 10231499Jan 25, 2023Engine cooling, Electrical system. This informational bulletin explains how the regen works for the DEF system and how it works at different levels.
• 10231660Jan 24, 2023Back-over prevention (rear camera). This Preliminary information communicates information to the technician that if they receive a vehicle with this concern and verifying the rear view camera is zoomed in, General Motors is aware of this and working on a solution for the concern.
• 10231503Jan 24, 2023Suspension. This service bulletin provides a repair procedure to correct a customer concern of a Squeak, Grind or Clunking Noise from Rear Leaf Springs.
• 10231364Jan 20, 2023Latches, locks and linkages. This service bulletin provides information for dealers/technicians on the process to disable and enable passive unlocking.
• 10231302Jan 20, 2023Equipment. This service bulletin provides information for dealers/technicians on When and How to Submit a Field Product Report (FPR) (U.S. Dealers Only).
• 10231427Jan 19, 2023Electrical system, Transmission and drivetrain. This informational bulletin advises the tech to inspect the transfer case motor electrical connectors for possible damage or corrosion that might be caused by a damage grommet inside the electrical connector.
• 10231399Jan 19, 2023Transmission and drivetrain. This technical bulletin provides a procedure to inspect the front pump of the transmission for a possible leak.
• 10231649Jan 17, 2023Visibility (wipers, defrost, mirrors). This Preliminary information communicates an issues will low or poor heater performance on the drivers side. Dealers are to inspect the HVAC temperature door linkage and if ok replace the heater core.
• 10231646Jan 17, 2023Back-over prevention (rear camera), Electrical system. This Preliminary Information communication provides information to the technician about vehicles that are found to have a back-up alarm inoperative during the Pre-Delivery Inspection. On trucks equipped with the Back Up Alarm (RPO 8S3), the alarm will be intentionally left disconnected from the assembly plant. Technician will reroute the harness and plug it in.
• 10231374Jan 17, 2023Equipment. This warranty administration bulletin provides policy information requirements applicable to key fob replacement under the New Vehicle Limited Warranty or under a Replacement Parts Warranty on 2017-2022 and newer model year vehicles with RPO ATH and AVJ.
• 10230612Jan 13, 2023Electrical system. This service bulletin provides information to inform dealership personnel about Law Enforcement and Government vehicles that request to disable or enable content.
• 10231640Jan 12, 2023Electrical system. This Preliminary information communicates diagnostic tips when trying to root cause a SES MIL with DTC's B2B0D and B2B0E. Main cause is aftermarket electrical devices spliced into the ignition main fuses.
• 10230608Jan 12, 2023Transmission and drivetrain. This Technical bulletin provides a repair to correct a condition of Shudder/Surging While Driving.
• 10231632Jan 9, 2023Fuel system. This Preliminary Information communication provides information to the technician about vehicles that may have a bump feel or clunk noise at a stop or on launch. Dealer should communicate to the customer this condition is a normal operating characteristic of their vehicle. The bump clunk issue may be due to fuel movement in the fuel tank when not completely full. The condition is eliminated after completely filling…
• 10230603Jan 6, 2023Engine cooling, Electrical system. This service bulletin provides information for U.S. dealers ONLY to refer to the Battery Maintenance Report to identify vehicles in dealer inventory that require attention.
• 10228912Dec 23, 2022Wheels. This service bulletin provides information on Dealer Installed LPO Wheel Installation and Return Process.
• 10228907Dec 21, 2022Transmission and drivetrain. This service bulletin provides a diagnostic procedure to aid in correcting a customer concern of a Howling, Whining/Whirring Noise, Shudder/Vibration and/or Grinding Noise While in 4HI, 4HI Auto and/or During Parking Lot Maneuvers in Auto Mode.
• 10228906Dec 21, 2022Equipment. This Warranty Administration bulletin provides retail and wholesale service personnel with the policies/procedures and the warranty transaction submission procedures that support the Personal Property Damage process.
• 10230697Dec 15, 2022Visibility (wipers, defrost, mirrors). This Preliminary information communicates to the technician the need to inspect the induction system for potential icing issues in very cold ambient temperatures. To allow the ice to melt so that it can be drained from the related components. That any of the listed DTC's may set with or without poor engine performance.
• 10228893Dec 15, 2022Electrical system, Equipment, Engine cooling. This bulletin provides a procedure to program the BCM to correct the customers concern of RKE idle Time-out.
• 10230696Dec 14, 2022Steering. This Preliminary information communicates information on a hydrauilc rush type noise from the power steering gear. This noise is a characteristic of the new Active Hydraulic Assist System RPO NV8 and no repairs should be made. The noise is most noticeable in the cab at idle, in park, with all accessories turned off.
• 10230695Dec 14, 2022Equipment. This Preliminary information communicates information on how dealers can contact the supplier for Associated Accessories offered through GM.
• 10228888Dec 14, 2022Engine cooling. This service bulletin provides diagnostic tips/steps on testing for possible EVAP leaks in the system to correct a customer concern of an MIL Illuminated with DTCs P0442 and/or P0455 Set.
• 10228886Dec 14, 2022Engine cooling. This service bulletin provides graphics, information and guidelines for engine component wear to assist service personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.
• 10228863Dec 13, 2022Engine cooling, Transmission and drivetrain. This Warranty Admin service bulletin provides guidelines for Dealers Not Required and for Dealers Required to Contact the PQC for engine or transmission assembly replacement and explains the PQC process, GWM Transaction submission, vehicle service record retention and proper handling of assembly returns for Canadian Dealers only.
• 10230691Dec 12, 2022Forward collision avoidance. This Preliminary information communicates a "Forward Collision System Reduced" message displayed on the DIC when the Forward Automatic Braking has been set to the "Alert" setting. This is normal when the FAB has been set to "Alert".
• 10228192Dec 7, 2022Equipment. This service bulletin provides information about GM Accessories - Dealer-Installed, Repaired or Replaced During Warranty Coverage Period.
• 10230683Dec 5, 2022Equipment, Electrical system. This Preliminary Information communication provides information to the technician that General Motors Technical Assistance Center may ask for Global Diagnostic System 2 Session Log. Technician will need use Global Diagnostic System 2 to send the session logs to General Motors Technical Assistance Center for further assistance on the vehicle in question.
• 10228188Dec 5, 2022Brakes. This informational bulletin provides an optional repair using a different set of brakes that may correct the customers concern of Early Brake Wear in Harsh Environments.
• 10230682Dec 2, 2022Equipment, Electrical system. This Preliminary Information communication provides information to the technician that General Motors Technical Assistance Center may ask for Global Diagnostic System 2 Session Log. Technician will need use Global Diagnostic System 2 to send the session logs to General Motors Technical Assistance Center for further assistance on the vehicle in question.
• 10227401Nov 30, 2022Equipment, Electrical system. This service bulletin provides diagnostic/repair information to correct a customer concern of Cellphone not Charging or USB Receptacle Inoperative.
• 10227398Nov 30, 2022Transmission and drivetrain. This Technical bulletin provides a repair to correct a condition of Shudder/Surging While Driving.
• 10227674Nov 29, 2022Wheels, Tires. This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.
• 10227261Nov 18, 2022Engine cooling. This bulletin advises the technician to Inspect the position of the head gasket locating tabs to determine if the head gasket(s) has been possibly installed backwards to correct a concern of an Engine Thermostat Tick Noise and/or Running Hot.

← All problems reported for the 2020 Chevrolet Silverado 3500