2017 Chrysler Pacifica Plug-In Hybrid Technical Service Bulletins

183 technical service bulletins (TSBs) are on record for the 2017 Chrysler Pacifica Plug-In Hybrid. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10221153Apr 17, 2021Electrical system, Equipment. Battery Tester Warranty Code Procedures, Midtronics Charger Update Process
• 10221152Apr 16, 2021Electrical system, Equipment. Battery Tester Warranty Code Procedures, Medtronic Update Process
• 10221150Apr 16, 2021Transmission and drivetrain. Gear Ratio DTC?s, Transmission Shift Concerns, Does Not Shift At Times, Shudders
• 10221192Apr 10, 2021Equipment, Steering. Steering System Inspection After a Collision This bulletin documents the FCA US LLC position regarding conditions under which replacement or repair of steering system components are required.
• 10221097Apr 7, 2021Transmission and drivetrain. Transmission Kit with Torque Converter 1. All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage.
• 10190667Mar 31, 2021Engine cooling. Customer complaint may include engine oil leak/consumption.
• 10224023Nov 5, 2020Electrical system. (Rev. A) Battery Tester Warranty Code Procedures, Medtronic Update Process
• 10221787Aug 19, 2020Equipment. USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part. Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Verify the functionality of these applications using an OEM Apple Lightning cable or an OEM provided USB cable for Android phones before performing any additional troubleshooting. For questions regarding Android…
• 10180177Aug 19, 2020Equipment. USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part. Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Verify the functionality of these applications using an OEM Apple Lightning cable or an OEM provided USB cable for Android phones before performing any additional troubleshooting. For questions regarding Android…
• 10177469Jun 1, 2020Equipment, Vehicle speed control. Cruise Control Inoperative.
• 10175743Apr 30, 2020Equipment, Body and structure. Disinfectant Solution Recommended for COVID-19
• 10175735Apr 22, 2020Equipment, Electrical system. Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are necessary.
• 10175733Apr 21, 2020Fuel system. Possible Driveability Issues due to the Winter-Blend Fuel into the Warmer Season
• 10175674Apr 17, 2020Steering. Hands On Steering Wheel Message In EVIC
• 10174250Mar 27, 2020Electrical system. Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processer (AHCP) Diagnostic and System Updates This bulletin involves updating the HCP and the AHCP with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set:P0CF3-00…
• 10173328Feb 26, 2020Electrical system, Equipment. Key Programming, Security Pin Request, Pin Invalid
• 10170314Dec 11, 2019Suspension. Air Suspension Components Star Parts Catalog has been updated to show individual service parts for the compressor assembly. This will allow service technicians to repair the root cause without over repairing the system. Replace only the part deemed failed by the diagnostics performed.
• 10220101Nov 20, 2019Body and structure. Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
• 10220099Nov 20, 2019Body and structure. Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
• 10220098Nov 20, 2019Visibility (wipers, defrost, mirrors). Authentic Mopar® Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar® Glass.
• 10220097Nov 20, 2019Equipment, Body and structure. Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
• 10169249Nov 20, 2019Equipment, Body and structure. Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
• 10169247Nov 20, 2019Equipment. Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
• 10169246Nov 20, 2019Visibility (wipers, defrost, mirrors). Authentic Mopar® Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar® Glass.
• 10169245Nov 20, 2019Body and structure. Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
• 10220071Nov 1, 2019Engine cooling. wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
• 10169219Nov 1, 2019Fuel system, Engine. wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
• 10166537Aug 7, 2019Equipment. RADIO [RES] - New and/or Service Exchange For RES radio concerns. Use the wiTECH 2.0 and inspect the radio part number and serial number under the Radio/ECU Details tab. Please verify that the radio part number and/or serial number is not "FFFF". If either field shows "FFFF", please contact Mike Wielgat at 248-576-6696 or Rohan Negandhi at 248-421-9608 If no response in 15 minutes, proceed with repair.
• 10217451Nov 8, 2017Brakes. A/C Pressure Transducer A/C inoperative and diagnosis leads to pressure transducer. Call Steve Rice at cell (248) 867-0061 before replacing the pressure transducer. If no response in 15 minutes, please proceed with repair.
• 10216110Nov 8, 2017Equipment, Visibility (wipers, defrost, mirrors). A/C Pressure Transducer A/C inoperative and diagnosis leads to pressure transducer. Call Steve Rice at cell (248) 867-0061 before replacing the pressure transducer. If no response in 15 minutes, please proceed with repair.
• 10217489Nov 3, 2017Transmission and drivetrain, Exterior lighting, Electrical system, Air bags…. Loose High Voltage Cable at the Power Inverter Module (PIM) Terminal This bulletin involves inspecting the High Voltage Interlock Loop (HVIL) connector and potentially installing a Power Inverter Module (PIM) kit. The customer may describe a loss of vehicle propulsion or a Malfunction Indicator Light (MIL) illuminated with the following Diagnostic Trouble Codes (DTCs):P0C77-00 - HV Battery System Precharge Time Too…
• 10217486Nov 2, 2017Seat belts, Electrical system, Seats, Back-over prevention (rear camera)…. Seat Pops or Clicks After Seatback Is Adjusted This bulletin involves adjusting the recliner cable on the second row quad seats. The customer may describe after adjusting one or both of the inboard seat upper seatbacks, a pop or clicking noise can be heard.
• 10224894Oct 18, 2017Exterior lighting, Engine cooling. Cam Phasers, Oil Control Valve For Malfunction Indicator Light (MIL) issues related to 2012-2017 3.6L Pentastar engines, please note that there is a new diagnostic procedure available in DealerCONNECT for P-codes in relationship to cam phasers. Please use this new information for trouble shooting of cam phasers and oil control valves for MIL on issues.
• 10224930Oct 5, 2017Equipment. Flash: Instrument Panel Cluster (IPC) Enhancement This bulletin involves updating the IPC with the latest available software. Customers may experience the total "Range" displayed in the cluster is lower during cold ambient temperatures.
• 10224882Oct 4, 2017Back-over prevention (rear camera). Valve Cover and Gasket, Left and Right Pertains to vehicles equipped with a 3.6L V6 V.V.T. Engine only: Oil leaking from the valve cover onto the O2 sensor causing faults codes P0140, P2096, P0137, P0157. Need to verify the leak source and cause (gasket pinched, out of position, rolled, or cut). Please call one of the individuals below before proceeding with the repair. Also, if possible take a picture and send it…
• 10121742Sep 6, 2017Equipment. Amplifier Vehicles needing amplifier replacement, please call Rayyan Mohammed at Cell (248) 954-0790 prior to repair. If no response in 15 minutes, proceed with the repair.
• 10224693Aug 16, 2017Equipment. Restraints Information Sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.
• 10224727Aug 5, 2017Engine cooling, Electrical system. Flash: Hybrid Control Processor (HCP) and the Auxiliary Hybrid Control Processer (AHCP) This bulletin involves a combination reprogramming of the HCP and the AHCP with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find one or more of the following DTCs have been set:P0A79-00 - Drive Motor B Inverter Performance…
• 10224726Aug 5, 2017Electrical system. Flash: Battery Pack Control Module (BPCM) Diagnostic and System Improvements This bulletin involves reprogramming the BPCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set:P0AA1-00 - Hybrid Battery Positive Contactor Circuit Stuck…
• 10224681Aug 2, 2017Back-over prevention (rear camera), Brakes, Air bags, Electrical system…. Rain light sensor Rain sense wipers do not operate: 1. Visual Inspection--> Check if the sensor is visually OK. (all the pins are OK) Check that the Connector is NOT loose (Sensor must get a voltage from 9V to 16V) 2. Functional Checks Rain--> Steering column switch is in auto mode (sensor is active) it is necessary to splash water on the sensitive surface of the sensor to trigger wipes.
• 10223721Jul 19, 2017Wheels, Engine cooling. Pentastar Oil Filter Adapter All vehicles equipped with a 3.2L or 3.6L engine; If replacing the Oil Filter Adapter (OFA) due to a leak detected between OFA and block. Ensure the torque on the 5 (OFA) bolts are torqued to 12nm.
• 10219847Jun 28, 2017Equipment. RA2 Radio 5" Uconnect Before replacing this radio, make sure you can reproduce the customer issue. If the radio is locked up, has a blank screen, or no sound, please perform a vehicle battery reset. If radio functionality is resumed, return the vehicle to the customer. If there are any questions or concerns or the vehicle has been in for repair for the same radio concern more than once, please call Rick Gordon at…
• 10138872Jun 28, 2017Equipment. RA2 Radio 5" Uconnect Before replacing this radio, make sure you can reproduce the customer issue. If the radio is locked up, has a blank screen, or no sound, please perform a vehicle battery reset. If radio functionality is resumed, return the vehicle to the customer. If there are any questions or concerns or the vehicle has been in for repair for the same radio concern more than once, please call Rick Gordon at…
• 10138863Jun 21, 2017Engine cooling. Pentastar Oil Filter Adapter All vehicles equipped with a 3.2L or 3.6L engine; If replacing the Oil Filter Adapter (OFA) due to a leak detected between OFA and block, an O-ring kit (68191356AA) is now available to repair OFA/Block Interface leaks. Using dye will assist in determining source of leak. Ensure OFA Cap Oring is seated in the proper groove in the cap and not damaged or cut. Engineering is seeking…
• 10219899Jun 17, 2017Electrical system. Flash: Battery Pack Control Module (BPCM) Diagnostic and System Improvements This bulletin involves reprogramming the BPCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set:P0AA6-00 - Hybrid Battery Voltage System Isolation Fault.
• 10219898Jun 17, 2017Electrical system. Flash: Hybrid Control Processor (HCP) and the Auxiliary Hybrid Control Processer (AHCP) This bulletin involves a combination reprogramming of the HCP and the AHCP with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation, a technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set:P0A79-00 - Drive…
• 10219897Jun 17, 2017Transmission and drivetrain. Flash: Powertrain Diagnostic and System Enhancements This bulletin involves reprogramming the Powertrain Control Module (PCM) with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination.
• 10219831Jun 14, 2017Vehicle speed control. Accelerator Pedal Before replacing accelerator pedal, be sure to follow fault code diagnostic procedures in service manual. Make sure to check wiring and connectors. P2122 and P2127 will set if accelerator pedal connector is disconnected during diagnosis. Make sure codes are active before replacing pedal. DTC P2299 is usually caused by a two footed driver and accelerator pedal should not be replaced for this fault.
• 10138856Jun 14, 2017Vehicle speed control. Accelerator Pedal Before replacing accelerator pedal, be sure to follow fault code diagnostic procedures in service manual. Make sure to check wiring and connectors. P2122 and P2127 will set if accelerator pedal connector is disconnected during diagnosis. Make sure codes are active before replacing pedal. DTC P2299 is usually caused by a two footed driver and accelerator pedal should not be replaced for this fault.
• 10219883Jun 13, 2017Equipment. Navigation Inoperative This bulletin involves checking if the radio's navigation feature is working and replacing the radio if needed. A customer may notice the radio?s navigation feature is inoperative.

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