2019 Chrysler Pacifica Technical Service Bulletins

502 technical service bulletins (TSBs) are on record for the 2019 Chrysler Pacifica. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10175674Apr 17, 2020Steering. Hands On Steering Wheel Message In EVIC
• 10175662Apr 8, 2020Electrical system. Apps Or Icons Grayed Out
• 10175657Apr 4, 2020Equipment. Low Charging Voltage Displayed On Cluster
• 10175505Mar 28, 2020Exterior lighting. LED Front Fog Lamps Flicker Or Intermittently Light, Are Dim Or Inoperative. A U11E9, or B16FB-15 may be set
• 10175504Mar 28, 2020Equipment. Satellite Radio Inoperative Radio Has Code B156B-13.
• 10175092Mar 28, 2020Exterior lighting, Electrical system. LED Front Fog Lamps Flicker Or Intermittently Light, Are Dim Or Inoperative. A U11E9, or B16FB-15 may be set
• 10175091Mar 28, 2020Equipment. Satellite Radio Inoperative Radio Has Code B156B-13.
• 10174172Mar 28, 2020Visibility (wipers, defrost, mirrors), Electrical system, Exterior lighting. LED Front Fog Lamps Flicker Or Intermittently Light, Are Dim Or Inoperative. A U11E9, or B16FB-15 may be set
• 10174171Mar 28, 2020Equipment. Satellite Radio Inoperative Radio Has Code B156B-13.
• 10175499Mar 26, 2020Electrical system. Low Charging Voltage Displayed On Cluster
• 10175424Mar 4, 2020Body and structure. BRACKET, Hinge, Center Hinge Bracket Include Rollers 2019 2020 RU - Sliding door noisy when opening or closing, replace center hinge If customer comes in with the issue described above, please contact the following individuals prior to servicing the vehicle. FCA Redacted Content and/or FCA Redacted Content If no response in 15 minutes, proceed with repair.
• 10175012Mar 4, 2020Vehicle speed control. BRACKET, Hinge, Center Hinge Bracket Include Rollers 2019 2020 RU - Sliding door noisy when opening or closing, replace center hinge If customer comes in with the issue described above, please contact the following individuals prior to servicing the vehicle. FCA Redacted Content and/or FCA Redacted Content If no response in 15 minutes, proceed with repair.
• 10174092Mar 4, 2020Body and structure. BRACKET, Hinge, Center Hinge Bracket Include Rollers 2019 2020 RU - Sliding door noisy when opening or closing, replace center hinge If customer comes in with the issue described above, please contact the following individuals prior to servicing the vehicle. FCA Redacted Content and/or FCA Redacted Content If no response in 15 minutes, proceed with repair.
• 10173328Feb 26, 2020Electrical system, Equipment. Key Programming, Security Pin Request, Pin Invalid
• 10173320Feb 24, 2020Electrical system. ESC Light Illuminated. DTC C1252-92 VACUUM PUMP CONTROL CIRCUIT And Or P258B ELECTRONIC VACUUM PUMP PERFORMANCE
• 10173314Feb 12, 2020Visibility (wipers, defrost, mirrors). Left Hand Drivers Side Mirror Takes Longer to Defrost Or Clear Than Right Side Passenger
• 10173313Feb 12, 2020Visibility (wipers, defrost, mirrors). Outside Power Fold Rearview Mirror Appears Loose Or Shakes
• 10173311Feb 8, 2020Equipment. Radio Screen Black Or Blank
• 10173310Feb 8, 2020Equipment. Chime Stuck On In The Audio System
• 10173309Feb 8, 2020Equipment. Radio Screen Black At Vehicle Startup After A Sleep Cycle
• 10173305Feb 6, 2020Equipment. Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup Or Freeze.
• 10222939Jan 1, 2020Electrical system. EV Mode Unavailable, Cluster Message Displayed Vehicle In Fuel And Oil Refresh Mode
• 10170306Dec 4, 2019Engine cooling. COVER, Cylinder Head, Left/Right Prior to replacing the cylinder head cover on ANY 3.6L Pentastar Upgrade Engine, verify that there are no steel dowel pins pressed into the cylinder head. If dowels are present in the cylinder head please remove carefully without touching/damaging the cylinder head sealing surface.
• 10220019Nov 27, 2019Equipment. CENTER STACK, Upper (Front Radio Display) 1) If Front Radio Display is experiencing a Black Screen, please verify radio Software is up to date. 2) For concern of a "Yellow Band" on the center stack display, swapping the radio or display will NOT resolve the issue. The issue was corrected in a recently released software update. Please visit Service Library for the latest in diagnostic information. For any questions…
• 10220018Nov 27, 2019Body and structure, Visibility (wipers, defrost, mirrors). SUNSHADE, Sunroof (Dual Pane) For concern of Dual pane sunroof sunshade will not retract (bunches/jams), please contact one of the following Christine Lepain at (226) 280-3035 or Frank Merino at (248) 760-3557 If no response in 15 minutes, proceed with repair.
• 10169167Nov 27, 2019Electrical system, Equipment. CENTER STACK, Upper (Front Radio Display) 1) If Front Radio Display is experiencing a Black Screen, please verify radio Software is up to date. 2) For concern of a "Yellow Band" on the center stack display, swapping the radio or display will NOT resolve the issue. The issue was corrected in a recently released software update. Please visit Service Library for the latest in diagnostic information. For any questions…
• 10169166Nov 27, 2019Equipment, Visibility (wipers, defrost, mirrors). SUNSHADE, Sunroof (Dual Pane) For concern of Dual pane sunroof sunshade will not retract (bunches/jams), please contact one of the following Christine Lepain at (226) 280-3035 or Frank Merino at (248) 760-3557 If no response in 15 minutes, proceed with repair.
• 10220104Nov 21, 2019Equipment. UAV Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to 28.4 Customers may experience one or more of the following:Keysense Icon/option disappears from the app/settings. Rear view camera feed stuck. Uconnect theater app, displays a black screen on radio.
• 10169252Nov 21, 2019Equipment. UAV Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to 28.4 Customers may experience one or more of the following:Keysense Icon/option disappears from the app/settings. Rear view camera feed stuck. Uconnect theater app, displays a black screen on radio.
• 10220101Nov 20, 2019Body and structure. Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
• 10220099Nov 20, 2019Body and structure. Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
• 10220098Nov 20, 2019Visibility (wipers, defrost, mirrors). Authentic Mopar® Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar® Glass.
• 10220097Nov 20, 2019Equipment, Body and structure. Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
• 10220007Nov 20, 2019Transmission and drivetrain, Electrical system, Wheels, Fuel system. SI-eVT Transmission - China Variant & 9 inertia ring bolts For SI-eVT Transmission ONLY: Replace the nine (9) flywheel to damper bolts (68382486AA) when replacing the SI-eVT per TechConnect procedure. SI-eVTs built prior to January 11, 2019 had a 05192374AB level cooler. Using service SI-evT built after Jan 11 2019 with the 05192374AC level cooler requires new 68238385AB inlet hose and 68238386AC outlet hose. The…
• 10169249Nov 20, 2019Equipment, Body and structure. Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
• 10169246Nov 20, 2019Visibility (wipers, defrost, mirrors). Authentic Mopar® Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar® Glass.
• 10169155Nov 20, 2019Electrical system, Equipment, Transmission and drivetrain. SI-eVT Transmission - China Variant & 9 inertia ring bolts For SI-eVT Transmission ONLY: Replace the nine (9) flywheel to damper bolts (68382486AA) when replacing the SI-eVT per TechConnect procedure. SI-eVTs built prior to January 11, 2019 had a 05192374AB level cooler. Using service SI-evT built after Jan 11 2019 with the 05192374AC level cooler requires new 68238385AB inlet hose and 68238386AC outlet hose. The…
• 10220001Nov 13, 2019Transmission and drivetrain. SHIFTER, Transmission For concern of Service Shifter Message in Cluster with associated DTCs: U11C3 and/or U11E3, please contact Zef Ivanaj at (586) 604-6738 or Neeshim Roy at (248) 512-1433 prior to replacing shifter assembly. If no response in 15 minutes, proceed with repair.
• 10169149Nov 13, 2019Transmission and drivetrain, Equipment. SHIFTER, Transmission For concern of Service Shifter Message in Cluster with associated DTCs: U11C3 and/or U11E3, please contact Zef Ivanaj at (586) 604-6738 or Neeshim Roy at (248) 512-1433 prior to replacing shifter assembly. If no response in 15 minutes, proceed with repair.
• 10220071Nov 1, 2019Engine cooling. wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
• 10169219Nov 1, 2019Fuel system, Engine. wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
• 10168394Oct 30, 2019Body and structure. CHIME, Warning (Power Liftgate) For concern of liftgate chime inoperative, please contact James Khoury (248) 944-6104 or [email protected] If no response in 15 minutes, proceed with repair.
• 10168388Oct 17, 2019Fuel system, Transmission and drivetrain. SEAL, Input If looking to replace stubshaft due to ATX fluid leaking, do not replace PTU seals. None of the seals from the PTU side will need to be replaced whenever the ATX stubshaft is replaced, even though V-seal (68408748A$) is in direct contact with the stubshaft, it will not avoid grease/oil leakage from transmission side. PTU V-seals are intended to act as a dust cover for stubshaft - PTU input shaft spline…
• 10168445Oct 8, 2019Equipment, Electrical system. Video Routing Module (VRM) Enhancements For Rear Seat Entertainment System This bulletin involves updating the VRM software level to 19.12.10. Customers may experience the following:Black screen on both rear screens. Rear Seat Entertainment (RSE) remote control does not pair. When playing a video from a USB stick the video does not resume where itleft off after an ignition cycle.
• 10166601Aug 29, 2019Electrical system, Back-over prevention (rear camera), Equipment. Radio and Back-up Camera Enhancements This bulletin involves updating the radio software level to 1848.24. Customers may experience one or more of the following: Green horizontal lines on back up display, in reverse (If this is the customer concern use camera LOP 18-60-02-W2, on DT and JL vehicles only). Ghost Touch, features, modes and App?s changing without drivers input. Speaker pop noise when using Bluetooth…
• 10166589Aug 22, 2019Engine. Pentastar Upgrade Oil Fill Level after an Oil Change This bulletin involves rechecking the oil fill level after filling the engine to the correct specifications. The customer may describe that after an oil change they check their oil fill level and it is showing overfilled on the oil dipstick.
• 10166544Aug 21, 2019Body and structure. LATCH, Liftgate For Liftgate latch not locking and/or unlocking intermittently, please verify there is no glass in the latch from the rear window breaking. Carefully inspect the part for small shards of glass.
• 10166585Aug 16, 2019Electrical system, Back-over prevention (rear camera). Radio and Back-up Camera Enhancements This bulletin involves updating the radio software level to 1848.24. Customers may experience one or more of the following:Green horizontal lines on back up display, in reverse (If this is the customer concern use camera LOP 18-60-02-W2, on DT and JL vehicles only). Ghost Touch, features, modes and App?s changing without drivers input. Speaker pop noise when using Bluetooth…
• 10166537Aug 7, 2019Equipment. RADIO [RES] - New and/or Service Exchange For RES radio concerns. Use the wiTECH 2.0 and inspect the radio part number and serial number under the Radio/ECU Details tab. Please verify that the radio part number and/or serial number is not "FFFF". If either field shows "FFFF", please contact Mike Wielgat at 248-576-6696 or Rohan Negandhi at 248-421-9608 If no response in 15 minutes, proceed with repair.
• 10159743Feb 21, 2019Equipment, Suspension, Transmission and drivetrain. Notify dealers and end users of the availability of a improved pinion bracket

← All problems reported for the 2019 Chrysler Pacifica