2016 Ford C-MAX Energi Technical Service Bulletins

19 technical service bulletins (TSBs) are on record for the 2016 Ford C-MAX Energi. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10235323Apr 12, 2023Electrical system. Certain 2014-2020 Model Year Multiple Vehicle Lines 3G Telematics Control Unit to 4G Upgrade Kit REASON FOR THIS SUPPLEMENT Program Terms & Urgency / Expiration Date: Program extension until July 31, 2023. Service Action: o IDS level 128 or higher is now required to address various programming issues encountered. o C-MAX Energi vehicles are now serviceable with new software and hardware. Labor Allowances: C-MAX…
• 10216851Jul 28, 2022Other or unknown. Certain 2014-2020 Model Year Multiple Vehicle Lines - 3G Telematics Control Unit to 4G Upgrade Kit. The North America 3G cellular service began decommissioning in August 2021 and a complete shutdown of the 3G network took place in February 2022. Vehicles on the road equipped with a 3G telematics control unit (TCU) / embedded modem will lose mobile app functionality/connectivity.
• 10204043Nov 3, 2021Equipment. Certain 2014-2020 Model Year Multiple Vehicle Lines 3G Telematics Control Unit to 4G Upgrade Kit The North America 3G cellular service began decommissioning in August 2021 and will be fully decommissioned in February 2022. Vehicles on the road equipped with a 3G telematics control unit (TCU) / embedded modem will lose mobile app functionality/connectivity. Some owners are still within the *complimentary trial…
• 10179117Aug 6, 2020Electrical system. Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F150/Focus/CMAX/Edge/Fiesta/MKX/ Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure.
• 10175895May 18, 2020Body and structure, Seats. Some 2013-2018 C-Max, 2013-2020 Escape/Fusion/MKZ, 2015-2018 Focus,2015-2019 MKC, 2015-2020 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2020 F-Super Duty, 2018-2020 EcoSport/Expedition, 2019-2020 Ranger/Nautilus vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure…
• 10172972Mar 9, 2020Electrical system, Other or unknown. SSM 48619 - Various Vehicles - Perimeter Alarm Armed And Original Vehicle Keys Cannot Be Accessed to Enter Vehicle - CAN Protection Strategy Some 2013-2016 Model Year Vehicles may exhibit a concern in which the Perimeter Alarm is active and the original keys cannot be accessed to disable the perimeter alarm. This concern would most often occur when a customer loses keys and the dealership is attempting to program…
• 10168790Nov 1, 2019Transmission and drivetrain, Electrical system. Some 20132017 C-MAX Energi, 20172018 C-MAX Hybrid, 20132020 Fusion Energi and 2017-2020 Fusion/MKZ Hybrid vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with any of the following diagnostic trouble codes (DTCs): P0496, P1450, P04ED, P04EF, P04EE, P2450, P2451.
• 10164508Aug 9, 2019Visibility (wipers, defrost, mirrors). Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid can attack the glass and cause visual distortion and/or discoloration on the outer surface which cannot be removed by further cleaning. If this type of distortion is found…
• 10153935Dec 12, 2018Electrical system. Some 2012-2018 Focus Electric, 2013-2017 C-Max Energi, and 2013-2019 Fusion Energi plug-in hybrid electric vehicles (PHEV) may exhibit the high voltage (HV) battery failing to charge while connected to the second Generation 120-volt electric vehicle service equipment (EVSE) charge cord. Follow the Service Procedure steps to correct the condition.
• 10144195Jul 20, 2018Electrical system, Equipment. Some 2012-2018 Focus Electric, 2013-2017 C-Max Energi, and 2013-2018 Fusion Energi plug-in hybrid electric vehicles (PHEV) may exhibit the high voltage (HV) battery failing to charge while connected to the second Generation 120-volt electric vehicle service equipment (EVSE) charge cord. Follow the Service Procedure steps to correct the condition.
• 10143089Jun 11, 2018Equipment. Some 2013-2017 C-Max PHEV may exhibit diagnostic code P2183 and may have the coolant hoses that attach to the lower bulkhead connections incorrectly installed. The two hoses share the same female connectors and mate to matching male tube ends. There are two primary methods for telling which hose is which. The hoses have a marking on the upper surface (when installed) for either inboard (IB) or outboard (OB)…
• 10109018Apr 14, 2017Electrical system. Some 2013-2017 Fusion Hybrid Energi built on or before 24-Mar-2017, 2012-2016 Focus Electric and 2013-2016 C-MAX Energi and equipped with a TCU may exhibit inoperative remote features via MyFord Mobile app, discharged battery, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 with no modem electronic serial number (ESN) displayed. To correct, perform any open TCU field…
• 10109028Apr 4, 2017Equipment. Certain 2016 C-MAX Energi, 2016 Focus Electric and 2016-2017 Fusion Energi - Telematics Control Unit Reprogramming
• 10095781Feb 9, 2017Electrical system. Some 2012-2017 focus electric/2013-2017 cmax energi/fusion energi/2015-2017 mkc/mkz/2016-2017 mkx and 2017 continental vehicles operating with a 3g tcu on or before 16-jan-2017 may not respond to customers remote commands via mylincoln/myford mobile phone applications. 2g networks were decommissioned on 16-jan-2017. If the 3g tcu was operating on a 2g network, it will not automatically attempt to reconnect to the…
• 10091425Jul 18, 2016Electrical system. Some 2016 c-max energi and focus electric vehicle built on or before 4/18/2016, may have 12-volt and/or high voltage battery with a low state of charge and/or an intermittent battery draw. Reprogram the telematics control unit (tcu) to the latest calibration using ids release 101.02 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration…
• 10183749Apr 5, 2016Electrical system. In some of the affected vehicles, the front control/display interface module (FCDIM) may have been unintentionally programmed for the European market instead of the North American market
• 10205015Mar 23, 2016Electrical system. Energi - Malfunction Indicator lamp (MIL) with diagnostic trouble code (DTC) P0C27 AND/OR P0C28
• 10075280Mar 23, 2016Electrical system. ENERGI - MALFUNCTION INDICATOR LAMP (MIL) WITH DIAGNOSTIC TROUBLE CODE (DTC) P0C27 AND/OR P0C28 ISSUE Some 2016 Fusion Energi and C-Max Energi vehicles may exhibit a MIL with DTC P0C27 and/or P0C28. ACTION Reprogram the powertrain control module (PCM) and the hybrid powertrain control module (SOBDMC) to the latest calibration using IDS release 99.03 or higher. Make sure you are connected to the internet when…
• 10204994Mar 1, 2016Equipment, Visibility (wipers, defrost, mirrors), Body and structure…. Online automotive service information system for March 2016

← All problems reported for the 2016 Ford C-MAX Energi