2016 Ford C-MAX Technical Service Bulletins

128 technical service bulletins (TSBs) are on record for the 2016 Ford C-MAX. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10091136Oct 28, 2016Electrical system. Some 2016 c-max built on 1-may-2016 and through 6-sep-2016, may exhibit a false activation of the alarm system. This may be due to a change in the body control module (bcm) software. Reprogram the bcm to the latest calibration using ids release 102.05 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at…
• 10091003Oct 26, 2016Tires. Setting the correct tire inflation pressure is an important step in the pre-delivery process and during routine maintenance intervals. Recent customer clinics revealed that most every vehicle in the clinics had the tire pressures set incorrectly. Tire pressures from the factory are not set to the correct specification. Maintaining the correct tire pressure is key to the ride characteristics of the vehicle and…
• 10090505Oct 10, 2016Engine. Some 2015-2016 f-150, c-max, edge, mks, taurus, and flex and 2016 expedition, explorer, escape, fusion, mustang, mkz, mkx, navigator, transit and transit connect vehicles equipped with a 2.0l, 2.5l, 3.5l or 3.7l gasoline engine and built on or before 31-may-2016 may exhibit an intermittent loss of power and/or an illuminated powertrain malfunction (wrench) lamp with diagnostic trouble codes (dtcs) p2111, p2112…
• 10090514Oct 5, 2016Electrical system. Some 2013-2016 c-max phev vehicles may exhibit an intermittent stall/no crank with a stop safely now warning message in the instrument panel cluster (ipc) with battery energy control module (becm) dtcs u3012,p0b37, and/or secondary on-board diagnostic module c(sobdmc) p0a0a. Inspect low voltage interlock circuits, cyb03 and cyb04 for an intermittent short to ground.
• 10109079Sep 30, 2016Seat belts. Some vehicles may have a concern where the safety belt retractor webbing does not extract from the stowed position or exhibits excessive pressure on the occupant during use. This may be due to a normal condition which happens when the seatbelt retracts at a high rate of speed. The Workshop Manual, Section 501-20A General Procedures has been updated with a locked seatbelt retractor releasing procedure.
• 10109076Sep 29, 2016Transmission and drivetrain. 2013-2017 Fusion, MKZ and C-Max Hybrid and Energi vehicles equipped with HF35 eCVT transaxles may have literature published that lists either a 2.56 or 2.57 axle ratio. For service and parts ordering purposes, both are the same. The difference in the displayed ratio originates from rounding differences between systems which results in the discrepancy.
• 10109070Sep 21, 2016Engine cooling, Engine. The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate when reading these PIDs and cannot display quickly enough to validate a concern. The PCM automatically monitors these inputs more accurately and will set diagnostic trouble codes…
• 10109069Sep 19, 2016Equipment, Engine. Some 2016 Model Year Fusion, MKZ and C-MAX Hybrid Electric Vehicles(HEV) vehicles equipped with 2.0L DOHC Gas/Electric engines may exhibit MIL On with Diagnostic Trouble Code P0137(O2 Sensor Circuit Low Voltage (Bank 1 Sensor 2) in Powertrain Control Module(PCM) memory and U3003 (Battery Voltage) in Battery Energy Control Module(BECM) memory due to low battery voltage.
• 10109067Sep 19, 2016Electrical system, Equipment. Some 2016-2017 Escape, MKC, Fiesta, F150, Expedition, Navigator, Mustang, Transit, Focus, C-Max, MKX, Taurus, MKS, Flex, MKT, and Edge and 2017 Explorer, Fusion, MKZ, Super Duty, Transit Connect and Continental vehicles equipped with SYNC 3 might exhibit a blank screen or other various SYNC symptoms only when the vehicle is in Transport mode. Engineering is aware of this possibility and it is considered normal due…
• 10109084Sep 9, 2016Electrical system, Transmission and drivetrain. Certain 2016-2017 Model Year C-MAX and Fusion Energi Vehicles - Reprogram Powertrain Control Module
• 10109056Sep 5, 2016Brakes, Wheels. Some 2017 Focus and C-Max vehicles built on or after 8/1/2016 may exhibit a growl or rubbing noise from the wheel assembly after pre-delivery inspection has been performed to remove the brake rotor covers. This may be due to the brake caliper spring becoming dislodged and rubbing the wheel. The Brake Rotor Cover Removal Process on PTS states tools are not to be used when tearing/removing the rotor covers which…
• 10109054Sep 2, 2016Electrical system, Engine cooling. Some 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 may have DTCs U3000:04, B108E:12 and/or U1A00:87 present in the APIM. If these DTCs are present and no other symptoms are reported by the customer, then clear the DTCs and retest. If the DTC(s) do not return then no further repairs should be attempted. If one or more DTCs return as current faults and/or the customer reports other symptoms, then refer to…
• 10092578Aug 30, 2016Transmission and drivetrain. Certain 2016-2017 model year c-max and fusion energi vehicles - reprogram powertrain control module.
• 10092572Aug 26, 2016Electrical system. Some 2016 c-max and focus electric vehicles may exhibit a false activation of the alarm system. A work around until the software is updated(4th qtr. 2016), procedure is available. 1. Put the vehicle in park. 2. Take your foot off the brake pedal and keep it off. 3. Turn the vehicle off (push button start/stop. 4.exit vehicle and lock the doors to activate the alarm. Note: if the brake is touched after turning the…
• 10092556Aug 18, 2016Equipment. Some 2016 focus, c-max, fiesta, expedition, and navigator vehicles equipped with sync 3 may exhibit a condition in which the sirius satellite channel guide category buttons may not respond when selected and a loading message is displayed continuously. To correct this condition reprogram the audio control module (acm) with latest calibration using ids release 101.05 or higher. Make sure you are connected to the…
• 10092555Aug 18, 2016Electrical system, Equipment, Visibility (wipers, defrost, mirrors). Some 2015-2017 focus/c-max/escape vehicles equipped with one touch up feature. The 2016-2017 workshop manual section 501-11 was updated 8/2016 with revised diagnostics, the 2015 wsm updates will follow later. Refer to the 2016-2017 wsm revised diagnostics for any of the following concerns: one-touch up feature is inoperative, window door glass does not travel fully to either open/closed position,and window bounces…
• 10092402Aug 3, 2016Electrical system. Some 2016 escape/mkc/fiesta/f150/expedition/navigator/mustang /transit/focus/c-max/mkx/taurus/mks/flex/mkt/edge and 2017 escape/explorer/mkc/fusion and mkz vehicles equipped with sync 3 might exhibit a blank screen or other various sync symptoms only when the vehicle is in transport mode. Engineering is aware of this possibility and it is considered normal due to the power saving features enabled while in…
• 10091222Jul 27, 2016Electrical system. Some 2017 fusion plug-in hybrid electric vehicle (phev) built on 5/9/2016 and through 6/14/2016 and 2016 c-max phev vehicles built on 4/27/2016 and through 6/14/2016 may exhibit a no-start condition, illuminated malfunction indicator lamp (mil) with diagnostic trouble code (dtc) p0aa4. Reprogram the powertrain control module (pcm) to the latest level using the integrated diagnostic system (ids) software 101.02 or…
• 10091267Jul 1, 2016Equipment, Electrical system. Some 2016-2017 ford/lincoln vehicles with sync 3 may see a navigation fault message appear on the map on the home screen or a system lock up when the phone is connected. Applink maybe inoperative, or the system may perform random reboots during an ignition cycle with the phone connected. Determine if the customer has an android phone with the baseball application mlb.com at bat installed.
• 10091230Jul 1, 2016Equipment, Electrical system. Some 2016-2017 vehicles equipped with sync 3 may experience the following concerns; the gps not tracking the vehicle position correctly, the vehicle location arrow icon spinning in circles on the navigation screen or a spinning compass on non-navigation vehicles. Perform the following procedure to resolve. Enter bezel diagnostics per work shop manual (wsm) section 415-00. Select testing settings from the menu…
• 10091229Jul 1, 2016Electrical system, Equipment. Some 2016 ford and lincoln vehicles equipped with sync 3 and navigation along with a valid paid subscription to sirius travel link may not display sirius travel link fuel prices. Replacing components will not resolve the condition and is not recommended at this time. Engineering is currently investigating. In the interim, the following steps will reset the system. Position the vehicle outdoors in open sky…
• 10081010Jun 6, 2016Equipment, Electrical system. 2013-2016 focus/c-max - remote keyless entry (rke) programing concerns
• 10078990May 13, 2016Electrical system. Siri eyes free functional issues using bluetooth and apple ios 9.2 and 9.2.1
• 10078984May 9, 2016Equipment. Sync 3 accessory protocol interface module (apim) dtcs u3000 or b108e or u1a00
• 10078980May 5, 2016Transmission and drivetrain, Equipment. Remove water or moisture before removing the sobdmc fuse cover
• 10183749Apr 5, 2016Electrical system. In some of the affected vehicles, the front control/display interface module (FCDIM) may have been unintentionally programmed for the European market instead of the North American market
• 10205015Mar 23, 2016Electrical system. Energi - Malfunction Indicator lamp (MIL) with diagnostic trouble code (DTC) P0C27 AND/OR P0C28
• 10204994Mar 1, 2016Visibility (wipers, defrost, mirrors), Electrical system, Equipment, Steering…. Online automotive service information system for March 2016

← All problems reported for the 2016 Ford C-MAX