2017 Ford Expedition Technical Service Bulletins

115 technical service bulletins (TSBs) are on record for the 2017 Ford Expedition. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10156877Feb 7, 2019Electrical system, Engine cooling, Equipment. Some 2009-2017 Expedition/Navigator, 2009-2014 F-150/Mustang, 2008-2009 Sable, 2008-2019 Taurus/Flex/MKT, 2013-2019 Police Interceptor Sedan/Utility, and 2011-2019 Explorer vehicles may exhibit inoperative or intermittent HVAC blower motor function at various fan speed settings. This may be due to a poor electrical connection at the blower motor speed control.
• 10156863Feb 7, 2019Equipment, Body and structure. Some 2000 and newer Ford, Lincoln and Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended. Follow the Service Procedure steps to correct the condition
• 10155565Feb 7, 2019Equipment, Electrical system. Some 2009-2017 Expedition/Navigator, 2009-2014 F-150/Mustang, 2008-2009 Sable, 2008-2019 Taurus/Flex/MKT, 2013-2019 Police Interceptor Sedan/Utility, and 2011-2019 Explorer vehicles may exhibit inoperative or intermittent HVAC blower motor function at various fan speed settings. This may be due to a poor electrical connection at the blower motor speed control.
• 10155551Feb 7, 2019Body and structure. Some 2000 and newer Ford, Lincoln and Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended. Follow the Service Procedure steps to correct the condition
• 10153976Jan 25, 2019Equipment, Electrical system. Some 2016-2017 Expedition/Navigator vehicles equipped with rear volume control may experience an inability to control the volume from the rear volume control after an APIM replacement and/or reprogramming. Reprogram the APIM using the standard programming method outlined in the Workshop Manual (WSM) Section 415-00. For claiming, use causal part 14G371 and applicable labor operations in Section 10 of the Service…
• 10153969Jan 17, 2019Equipment. Some 2012-2019 Vehicles may require repairs to the Smartlink system. Smartlink is a Ford Licensed Accessory which has a warranty provided by the accessory manufacturer. Warranty replacement parts for Smartlink that are ordered through Ford are not reimbursable through the Ford Motor Company warranty system. Please see the Warranty and Policy Manual for further information on Ford Licensed Accessories.
• 10153948Dec 14, 2018Electrical system. Some 2016-2019 Ford and Lincoln vehicles equipped with SYNC 3 and a 6, 8 or 10 inch screen may show a pop-up message every key cycle that states 'SYNC can check for updates when connected to a WiFi network'. To remove the inconvenience of the pop-up the customer can either connect to a trusted WiFi network to complete the setup process or turn off WiFi in the WiFi settings located under the Settings menu. Adjusting…
• 10152473Nov 14, 2018Engine cooling. For 2010-2019 vehicles equipped with turbocharged engines, when diagnosing and/or replacing turbo related concerns, all steps within the Workshop Manual (WSM) procedure must be followed including replacement of all mandatory discarded parts. For all turbocharged engine applications, the turbocharger oil supply filter (6C683 gas engine/6L625 connector style or 6A968 diesel engine) must be replaced whenever the…
• 10148740Oct 30, 2018Suspension. Some 2017-2018 Expedition/Navigator vehicles may experience a noisy, soft, spongy and/or bouncy ride quality while driving. This may be the result of a shock absorber that is leaking fluid. To assist with the investigation please use the Report a Vehicle Concern link at the bottom of the OASIS tab on the PTS website. Include detail on which shock absorber(s) appear to be leaking and if the vehicle is in for a…
• 10148737Oct 25, 2018Equipment. Some 2017 F-Super Duty, 2016-2017 Expedition/Navigator and 2016-2018 Focus/Fiesta vehicles may exhibit a concern where the radio reverts to an AM or FM station after shutting the vehicle off, leaving it off for at least 20 minutes, and then starting it back up. Do not perform any repairs for this concern. If a vehicle exhibits this concern, please use the Report a Vehicle Concern link at the bottom of the OASIS tab…
• 10149770Sep 21, 2018Electrical system. Some 2016-2018 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit the Android Auto Preference menu selection is not present after an update to version 3.0 software. In prior versions of SYNC 3 software this menu was present, however in version 3.0 software the Android Auto Preference menu will only show up once an Android Phone has been initially connected to SYNC.
• 10149748Sep 18, 2018Engine cooling. Some 2013-2018 F-150/Expedition/Navigator vehicles may exhibit an intermittent grinding noise coming from the right or left IWE area in 2WD mode. Follow the Service Procedure steps to correct the condition.
• 10149753Sep 10, 2018Suspension. Some 2017-2018 Expedition/Navigator vehicles may experience a noisy, soft, spongy and/or bouncy ride quality while driving. This may be the result of a shock absorber that is leaking fluid. Engineering is currently investigating this concern. To assist with the investigation please use the Report a Vehicle Concern link at the bottom of the OASIS tab on the PTS website. Include detail on which shock absorber(s)…
• 10144930Aug 2, 2018Electrical system. Some 2016-2018 Ford and Lincoln vehicles equipped with SYNC 3 not at the latest software level may exhibit Various Performance Related concerns such as Display Operation, Navigation, Voice Recognition, Phone Pairing, Applink, Travel Link, Slow System Response, etc. Check for SYNC software update under the OASIS Tab SYNC selection. If an update is available refer to WSM, Section 415-00 and update the APIM software.
• 10143109Jun 29, 2018Engine cooling, Equipment. Some 2013-2018 F-150, 2015-2018 Transit/Expedition, and 2015-2017 Navigator vehicles equipped with a 3.5L EcoBoost engine with greater than 20,000 miles may exhibit a tick type noise from the cylinder block area. This noise may be caused by a cracked piston skirt. The noise can be isolated to a cylinder using a stethoscope or other suitable listening device. Canceling the affected cylinder will reduce or eliminate…
• 10143103Jun 22, 2018Equipment, Electrical system. Some 2016-2018 Ford and Lincoln vehicles with SYNC 3 may exhibit an intermittent blue or black screen. Check for SYNC software update under the OASIS Tab SYNC selection. If update is available refer to WSM, Section 415-00 and update APIM software. After Installation Complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key…
• 10143102Jun 22, 2018Equipment, Electrical system. Various 2016-2018 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then…
• 10143100Jun 22, 2018Engine, Equipment. Some 2013-2018 F-150, 2015-2018 Transit/Expedition, and 2015-2017 Navigator vehicles equipped with a 3.5L EcoBoost engine with greater than 20,000 miles may exhibit a tick type noise from the cylinder block area. This noise may be caused by a cracked piston skirt. The noise can be isolated to a cylinder using a stethoscope or other suitable listening device. Canceling the affected cylinder will reduce or eliminate…
• 10143095Jun 19, 2018Equipment. Some 2013-2018 F-150 and 2017-2018 Expedition/Navigator vehicles may exhibit an intermittent grinding noise coming from the right or left IWE area in 2WD mode. This may be caused by an intermittent leak in the check valve. Before completing any normal diagnosis suspect that the check valve is the root cause of the issue. If the check valve has been ruled out as the root cause for the issue refer to Work Shop Manual…
• 10143113Jun 13, 2018Engine cooling. Certain 2017 Model Year Multiple Vehicle Lines - California Emission Warranty Parts Coverage
• 10137126Apr 4, 2018Electrical system. Some 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 version 2.2 software may exhibit a blank screen after attempting to exit Valet mode. SYNC software updates are now available under the OASIS Tab SYNC selection. If update is available, refer to WSM Section 415-00 and update APIM software. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.
• 10137113Mar 30, 2018Equipment. Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Lincoln vehicle. Only approved Genuine Ford accessories or originally installed systems are supported and certified to function correctly with other vehicle systems.
• 10137101Mar 21, 2018Transmission and drivetrain. Some vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected…
• 10137100Mar 19, 2018Electrical system. Various 2016-2017 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then…
• 10137088Mar 12, 2018Equipment, Wheels. Some 2013-2018 F-150/Expedition/Navigator 4x4 vehicles may exhibit an intermittent grinding noise coming from the right front or left front wheel area while accelerating in 2WD mode. Refer to the Workshop Manual (WSM), Section 308-07, Diagnosis and Testing Symptom Chart - NVH > The front axle makes noise in 2H mode only and generally under heavy throttle.
• 10136597Feb 14, 2018Equipment. 2010-2018 various vehicles equipped with SYNC or SYNC 3 may not function when attempting to find or use the Spotify app via AppLink. As of an update released on 1/15/2018 Spotify will no longer be supporting their AppLink integration. No repair attempts should be attempted to correct this concern.
• 10140332Jan 29, 2018Electrical system, Equipment. Various 2016-2017 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then…
• 10138533Jan 29, 2018Equipment. Various 2016-2017 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then…
• 10140323Jan 10, 2018Equipment. The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access.
• 10138524Jan 10, 2018Equipment. The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access.
• 10127427Nov 30, 2017Electrical system, Equipment. Some 2016-2018 F-150 and Expedition vehicles equipped with a SYNC non-touchscreen display may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is due to the power saving features enabled while in transport mode and is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale.
• 10127426Nov 29, 2017Equipment, Electrical system. Some 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 version 2.2 software may exhibit a blank screen after attempting to exit Valet mode. SYNC software updates are now available under the OASIS Tab SYNC selection. If update is available, refer to WSM Section 415-00 and update APIM software. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.
• 10127425Nov 29, 2017Equipment, Electrical system. Some owners of 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 may experience inoperative mobile device navigation applications. Mobile device navigation via AppLink requires SYNC 3 version 2.3 or higher for Apple iOS users. Mobile device navigation via AppLink is not currently available for Android users. SYNC software updates are now available under the OASIS Tab SYNC selection. If an update is available…
• 10127424Nov 29, 2017Electrical system, Lane departure, Equipment, Back-over prevention (rear camera). Some 2016-2017 Ford and Lincoln vehicles with SYNC 3 may intermittently display an overhead image of a vehicle in the center of the SYNC touchscreen with no obstacle detection grids or warning chimes. SYNC may appear unresponsive when the overhead vehicle image is displayed. The vehicle image may intermittently display after shifting out of reverse or turning the vehicle off when in reverse. SYNC software updates…
• 10127417Nov 22, 2017Equipment. Some 2016-2018 Ford or Lincoln vehicles equipped with SYNC 3 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is due to the power saving features enabled while in transport mode and is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale.
• 10127405Nov 2, 2017Electrical system, Transmission and drivetrain. Some vehicles may exhibit a no start condition with an illuminated malfunction indicator lamp (MIL) and a DTC P161A after PCM replacement. This may be due to the parameter reset procedure not being properly completed. To clear this DTC, use the Ford Integrated Diagnostic System (IDS) service tool or Ford J2534 Diagnostic Software, select - Toolbox - Body - Security - PATS Functions - Parameter Reset. Follow the…
• 10125079Oct 6, 2017Equipment. Some 2016-2017 Ford and Lincoln vehicles with SYNC 3 may intermittently display an overhead image of a vehicle in the center of the SYNC touchscreen with no obstacle detection grids or warning chimes. SYNC may appear unresponsive when the overhead vehicle image is displayed. The vehicle image may intermittently display after shifting out of reverse or turning the vehicle off when in reverse.
• 10125078Oct 6, 2017Equipment. Some 2016-2018 Ford or Lincoln vehicles equipped with SYNC 3 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is due to the power saving features enabled while in transport mode and is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale.
• 10119684Sep 28, 2017Electrical system. Some owners of 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 may experience inoperative mobile device navigation applications. Mobile device navigation via AppLink requires SYNC 3 version 2.3 or higher for Apple iOS users. Mobile device navigation via AppLink is not currently available for Android users. SYNC 3 software upgrades to support these apps are not currently available, do not attempt any…
• 10119678Sep 21, 2017Electrical system. Some 2016-2017 Ford and Lincoln vehicles with SYNC 3 may exhibit an intermittent blue or black screen. Check for SYNC software update under the OASIS Tab SYNC selection. If update is available refer to WSM, Section 415-00 and update APIM software. After Installation Complete pop-up appears, remove USB flash drive and install into IDS tool to update Ford database. Perform a complete ignition cycle by turning the key…
• 10119669Sep 13, 2017Electrical system. Some 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 version 2.2 software may exhibit a blank screen after attempting to exit Valet mode. To recover the screen, perform a complete ignition cycle (key off, open and close the driver's door then wait 5 minutes). The SYNC software version of the vehicle can be confirmed via OASIS. Do not attempt any repairs at this time. Engineering is investigating; Monitor…
• 10119665Sep 8, 2017Equipment. Some 2016 - 2017 Expedition/Navigator vehicles may exhibit a no start condition with DTC P025A being stored. This may be due to a pin push-out condition at pin 14 of connector C139, circuit CE608 (VT/GN), on either the 14405 or 12A581 harness side of the connector. Inspect Pin 14 for proper retention and repair the harness as needed. For claiming, use causal part 14405 or 12A581 as appropriate, and applicable labor…
• 10115952Jul 14, 2017Electrical system. Some 2016-2017 Ford/Lincoln vehicles SYNC 3 may exhibit an intermittent blank screen. Check for SYNC software update under the OASIS Tab SYNC selection. If update is available refer to WSM, Section 415-00 and update APIM software. During the update process the SYNC status bar shows Updating System Software for approximately 30 minutes. After Installation Complete pop-up appears, remove USB flash drive and install…
• 10109001Apr 18, 2017Back-over prevention (rear camera), Equipment. Some 2016-2017 Edge, Escape, Expedition, Fiesta, Flex, MKC, MKT, MKX, Mustang, Navigator and Taurus or 2017 Explorer and Super Duty vehicles equipped with SYNC 3 and built on 1-Jul-2015 and through 31-Dec-2016 may exhibit a SYNC display message of Please check your surroundings for safety along with no rear view camera image when in reverse gear. This will occur only at ambient temperatures ranging from -5 Å'C to 5…
• 10100508Mar 23, 2017Electrical system. Some 2016-2017 ford or lincoln vehicles equipped with sync 3 may exhibit a blank screen or other various sync symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled while in transport mode. It is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale.
• 10100144Mar 20, 2017Steering. Some 2015-2017 expedition/navigator vehicles equipped with epas steering may exhibit no communication with the pscm. This may be due to an open 125 amp mega fuse, located on the positive battery terminal. If an open fuse is found, this may have been caused by jump starting the vehicle from the eyelet/post on the fuse output. It may also be caused by aftermarket accessories attached to this eyelet post, or…
• 10100082Mar 16, 2017Transmission and drivetrain. The 2017 powertrain control/emissions diagnosis (pc/ed) manual has been revised for diagnosing electronic throttle body (etb). For all etb concerns, the appropriate diagnostic must be completed before throttle body replacement. If a concern is intermittent and no dtcs are present, refer to historical dtcs and the pc/ed, section 3 no dtcs present index chart for further information.
• 10100066Mar 16, 2017Equipment, Latches, locks and linkages. Some 2017 expedition vehicles built on 14-oct-2016 and through 22-oct-2016 with a keyed ignition (non-push button start) may have inoperative door locks when using the keyless entry keypad. Reprogram the body control module (bcm) to the latest calibration using ids release 104.04 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files…
• 10099463Mar 14, 2017Transmission and drivetrain. 2009-2017 vehicles equipped with a 6r80, 6r100, 6r140 automatic transmission have an updated main control valve body overhaul procedure. Refer to workshop manual (wsm), section 307-01 for main control valve body (7a100) overhaul procedures. Not all valve bodies require replacement. Inspect the valve body bores, springs and valves as directed during diagnosis and repair.
• 10099458Mar 14, 2017Equipment. Some vehicles may exhibit an illuminated mil with diagnostic trouble codes (dtcs) p0011, p0012, p0014, p0015, p0016, p0017, p0018, p0019, p0021, p0022, p0024 and/or p0025. This may be due to small debris causing the vct solenoid to stick. Before attempting any component diagnosis or replacement of the vct solenoid, refer to powertrain control and emissions diagnosis (pc/ed) pinpoint test hk11 to cycle the affected…

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