2017 Ford Explorer Police Intercept Technical Service Bulletins

46 technical service bulletins (TSBs) are on record for the 2017 Ford Explorer Police Intercept. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10251952Mar 6, 2024Engine cooling. For 2015-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause…
• 10251934Mar 1, 2024Transmission and drivetrain. During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. Replacement of the bolt is critical to the repair and accurately following the installation procedure in the Workshop Manual (WSM) Section…
• 10251252Feb 19, 2024Seat belts. Certain 2013-2019 Model Year Explorer Police Interceptor Vehicles - Owner Guide Update
• 10240743Jun 8, 2023Equipment. The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.
• 10235153Apr 4, 2023Body and structure. For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist.
• 10230788Jan 10, 2023Visibility (wipers, defrost, mirrors). Some 2013-2019 Police Interceptor Utility vehicles, equipped with spotlights, require left and/or right windshield applique/moulding modification if these parts are replaced. Spotlight mounting holes are not present on new replacement windshield appliques/moldings and must be cut using a rotary tool or equivalent.
• 10219060Aug 31, 2022Electrical system. Certain 2016-2018 Model Year Explorer Vehicles High-Speed Cooling Fan Motor Relay; Reason for supplement: Vehicles Covered by this Program: all open / unrepaired vehicles from 21B05 (Police Interceptor Utility Vehicles) have been added to 21N01 as 21B05 expires August 31, 2022. Owner Notification: Police Interceptor Utility owners who have not completed 21B05 will be mailed a letter describing this change.
• 10217028Jul 29, 2022Electrical system. Some 2017-2022 Ford/Lincoln customers may experience a notification in the FordPass®/LincolnWay® app indicating Vehicle Has Entered Deep Sleep Mode. This occurs when the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SOC) drops below 50%. A warning may also set if the…
• 10216459Jul 19, 2022Transmission and drivetrain. Some 2015-2019 MKC and 2016-2019 Explorer vehicles equipped with a 2.3L engine may exhibit a vibration/rough idle when the vehicle is in drive (D) or reverse (R). The vehicle may also exhibit a lack of engine revolutions per minute (RPM), lack of acceleration on take off and/or shudder while driving. This may be due to the torque converter overheating causing damage to the torque converter as well as possible…
• 10212957May 24, 2022Electrical system. Some 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock, remote start, vehicle location, etc. The battery drain may be caused by excessive calls for data through the vehicle network keeping it in an…
• 10209209Mar 21, 2022Equipment, Seats. This article supersedes TSB 21-2236 to update the models and year affected. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2022 F-Super Duty, 2018-2022 EcoSport/Expedition, 2019-2022 Ranger/Nautilus, 2021-2022 Bronco/Bronco Sport/Mustang Mach-E, 2022 Maverick vehicles may experience seat pan…
• 10208146Feb 17, 2022Seats. Some 2017-2018 Focus/MKX/C-MAX, 2017-2019 MKC/Taurus/Flex/MKT, 2017-2020 Fusion/MKZ/Continental, 2017-2022 Mustang/Edge/Explorer/Police Interceptor Utility/Escape/F-150/F-Super Duty, 2018-2022 Expedition/Navigator, 2019-2022 Ranger/Nautilus, 2020-2022 Corsair/Aviator, and 2021-2022 Mustang Mach-E vehicles may exhibit a noisy, incorrectly operating, and/or inoperative seat motor. This may be due to a damaged or…
• 10207049Jan 7, 2022Visibility (wipers, defrost, mirrors). Some 2011-2022 Explorer and 2020-2022 Aviator vehicles may experience an inoperative roof opening panel motor. If diagnostics lead to a motor replacement, visually inspect the original motor for signs of water intrusion. If found, determine source of water leak prior to replacing the motor. Refer to Workshop Manual (WSM), Section 501-17, Pinpoint Test A for 2011-2016 and Pinpoint Test B for 2017-2022 for…
• 10205694Dec 23, 2021Equipment, Electrical system. Some 2016-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software. If possible, using the original USB that installed the update, reperform the update and verify the navigation voice prompts have returned. Multiple reboots are expected when this…
• 10205721Oct 31, 2021Equipment. Certain 2017-2019 Model Year Explorer Police Inceptor - Utility / Taurus Police Inceptor -Sedan Vehicles equipped with Front Door Ballistic Panels Front Door Ballistic Panel Replacement; Owner Letter mailed In some of the affected vehicles, the Level 4 ballistic panel tiles may separate from the aramid backing and cause a rattle noise during door closure
• 10201687Sep 28, 2021Equipment. Certain 2017-2019 Model Year Explorer Police Inceptor - Utility / Taurus Police Inceptor - Sedan Vehicles equipped with Front Door Ballistic Panels Front Door Ballistic Panel Replacement In some of the affected vehicles, the Level 4 ballistic panel tiles may separate from the aramid backing and cause a rattle noise during door closure
• 10201050Aug 27, 2021Electrical system. Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test…
• 10201080Aug 19, 2021Engine cooling. After extended idling, the high-speed cooling fan relay may fail in some of the affected vehicles. A failure will cause the fan to either continuously run or never turn on. A continuously running fan will increase the temperature of the relay’s connections (terminals) to beyond their design maximum. This may eventually create an electrical arc which heats and damages the relay terminals.
• 10201019Aug 17, 2021Transmission and drivetrain. Some 2017-2021 Ford and Lincoln vehicle customers may receive a message in their FordPass or Lincoln Way App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the SYNC Connect or FordPass Connect feature or Lincoln Connect or Embedded Modem Do not replace the TCU or perform any repair to resolve this condition. Refer the owner of the vehicle to Ford Pass Guides or Lincoln Way Concierge…
• 10201013Aug 16, 2021Electrical system. Some 2016-2021 Ford or Lincoln vehicles equipped with SYNC 3 or SYNC 4 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled while in transport mode. It is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale.
• 10199536Jul 22, 2021Seats. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2021 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2021 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2021 F-Super Duty, 2018-2021 EcoSport/Expedition, 2019-2021 Ranger/Nautilus, 2021 Bronco Sport/Mustang Mach-E vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct…
• 10198605Jun 2, 2021Electrical system. Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns.
• 10194428May 24, 2021Transmission and drivetrain, Engine cooling. Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test…
• 10189755Mar 19, 2021Suspension. Certain 2013 through 2017 Model Year Explorer and Police Interceptor Utility Vehicles that are Registered or Sold in Certain States/Provinces; Rear Toe Link Ball Joint Inspection This program is a proactive investigation by Ford Motor Company to obtain field data and parts for testing.
• 10189760Mar 8, 2021Suspension. Certain 2013 through 2017 Model Year Explorer and Police Interceptor Utility Vehicles that are Registered or Sold in Certain States/Provinces Rear Toe Link Ball Joint Inspection This program is a proactive investigation by Ford Motor Company to obtain field data and parts for testing.
• 10184634Dec 10, 2020Engine cooling, Transmission and drivetrain. Some 2015-2019 MKC and 2016-2019 Explorer vehicles equipped with a 2.3L engine may exhibit a vibration/rough idle when the vehicle is in DRIVE or REVERSE. The vehicle may also exhibit a lack of engine revolutions per minute (RPM), lack of acceleration on take off and/or shudder while driving. This may be due to the torque converter overheating causing damage to the torque converter as well as possible internal…
• 10180428Sep 25, 2020Engine cooling. Some 2009-2020 Ford and Lincoln vehicles equipped with turbochargers may exhibit an oil leak from the turbocharger oil supply or return tubes, O-rings or 6.7L pedestal gasket. Although oil may collect on the turbocharger, it is very rare for a turbocharger to leak oil. To isolate the source of the leak, refer to Workshop Manual (WSM), Section 303-00 General Information > Diagnosis and Testing > Engine > Engine Oil…
• 10179117Aug 6, 2020Electrical system. Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F150/Focus/CMAX/Edge/Fiesta/MKX/ Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure.
• 10178054Jul 23, 2020Engine cooling. Certain 2013-2019 Model Year Police Interceptor Utility Vehicles Equipped with a 3.7L Engine Catalytic Converter Extended Coverage This program extends the warranty coverage of the catalytic converters to 11 years of service or 120,000 miles from the warranty start date of the vehicle, whichever occurs first
• 10177863Jul 13, 2020Body and structure. This article supersedes TSB 19-2026 to update the vehicle model years affected. Some 2000 and newer Ford/Lincoln/Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended.
• 10177703Jul 10, 2020Steering. Some 2017-2019 Explorer/Police Interceptor Utility vehicles may exhibit various noise concerns while turning. Workshop Manual (WSM), Section 211-02 Power Steering > Diagnosis and Testing has been updated with improved information to aid with accurate noise diagnosis. Replacing the steering gear may not necessarily eliminate the noise concern. Use Chassis Ears on all suspected components to accurately diagnose noise…
• 10177042Jun 17, 2020Electrical system, Equipment. Some 2016-2020 Ford and Lincoln vehicles equipped with a SYNC 3 Touchscreen may experience the volume control unresponsive from the Front Control Interface Module (FCIM) and steering volume controls when using Apple Car Play. When the Apple device is removed, volume control is restored. This is due to a concern with the Waze Navigation App software and Apple iOS version.
• 10176938Jun 5, 2020Equipment, Suspension, Wheels. For 2013-2019 Ford Explorer vehicles that require rear wheel knuckle and bushing assembly repairs, dealers are advised to follow Workshop Manual (WSM) Procedures and use service parts recommended by Ford only.
• 10176123May 29, 2020Electrical system. Some 2012-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit an inoperative remote start with a 'Vehicle Failed To Start' message when using MyFord Mobile/Ford Pass/Lincoln Way mobile applications. The cellular cloud systems will only allow two remote start requests from the MyFord Mobile/Ford Pass/Lincoln Way apps without a vehicle drive event occurring. If a third remote start request is received, a…
• 10176121May 22, 2020Steering. Some 2017-2019 Explorer/Police Interceptor Utility vehicles may exhibit various noise concerns while turning. Workshop Manual (WSM), Section 211-02 Power Steering > Diagnosis and Testing is in the process of being updated with improved information to aid with accurate noise diagnosis. Replacing the steering gear may not necessarily eliminate the noise concern. Use Chassis Ears on all suspected components to…
• 10175895May 18, 2020Seats, Body and structure. Some 2013-2018 C-Max, 2013-2020 Escape/Fusion/MKZ, 2015-2018 Focus,2015-2019 MKC, 2015-2020 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2020 F-Super Duty, 2018-2020 EcoSport/Expedition, 2019-2020 Ranger/Nautilus vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure…
• 10176117May 14, 2020Wheels. For 2013-2019 Ford Explorer vehicles that require rear wheel knuckle and bushing assembly repairs, dealers are advised to follow Workshop Manual (WSM) Procedures and use service parts recommended by Ford only. Ford has received reports of toe link failures after the installation of non-OEM cross-axial ball joints in the rear wheel knuckle, and if service of the rear wheel knuckle and bushing assembly is required…
• 10175890May 7, 2020Body and structure. Some 2016-2019 Explorer vehicles may exhibit roof rail covers that become loose or partially detached. This may be caused by a lack of retention of the clips securing the roof rail covers. To correct the condition, follow the Service Procedure to replace the retaining clips and apply adhesive to the roof rail covers.
• 10148746Oct 31, 2018Engine cooling, Body and structure. Certain 2013-2017 Model Year Police Interceptor Utility Vehicles - Exhaust Odor and Carbon Monoxide Complaints. Certain 2017 Model Year Continental Livery Vehicles - Exterior Door Handle Replacement
• 10149785Sep 26, 2018Engine cooling. Certain 2013-2017 Model Year Police Interceptor Utility Vehicles - Exhaust Odor and Carbon Monoxide Complaints
• 10144953Aug 10, 2018Suspension. Certain 2013-2017 Model Year Police Interceptor Utility Vehicles - Rear Suspension Toe Link Replacement
• 10127430Nov 13, 2017Engine cooling. Certain 2013-2017 Model Year Police Interceptor Utility Vehicles - Exhaust Odor and Carbon Monoxide Complaints
• 10125094Oct 25, 2017Engine cooling. Certain 2013-2017 Model Year Police Interceptor Utility Vehicles - Exhaust Odor and Carbon Monoxide Complaints
• 10119687Sep 21, 2017Engine cooling. Certain 2013-2017 Model Year Police Interceptor Utility Vehicles - Exhaust Odor and Carbon Monoxide Complaints
• 10119685Sep 13, 2017Engine cooling. Certain 2013-2017 Model Year Police Interceptor Utility Vehicles - Exhaust Odor and Carbon Monoxide Complaints
• 10091228Jul 1, 2016Electrical system. Some 2017 police utility vehicles built on or before 6/23/2016 and equipped with the dark car option may exhibit the dark car feature not enabling. To address this concern, update the as-built data in the body control module (bcm). Make sure you are connected to the internet when programming as built data. During update process, when prompted by ids to use manual or automatic data retrieval, select automatic to…

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