2017 Ford Fusion Technical Service Bulletins

254 technical service bulletins (TSBs) are on record for the 2017 Ford Fusion. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10099451Mar 8, 2017Equipment. Some 2016-2017 f150, edge, mkx, escape, focus, mkc, fusion, mkz, taurus and 2017 continental vehicles equipped with 2.0l, 2.7l or 3.0l gasoline turbocharged direct injection(gtdi) ecoboost engines may exhibit malfunction indicator light(mil) on with diagnostic trouble codes(dtc) p1013, p1015 and/or p1016 stored in powertrain control module(pcm). Check turbocharger wastegate control hoses for water/ice restrictions…
• 10098981Mar 7, 2017Engine. Some 2017 fusion vehicles equipped with a 1.5l engine and built on or before 17-feb-2017 may exhibit a slow fuel fill and/or spit back during refueling. Reprogram the powertrain control module (pcm) to the latest calibration using ids release 104.03 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at…
• 10099450Mar 3, 2017Electrical system. Some 2017 fusion and mkz vehicles built on or before 23-dec-2016 may exhibit a discharged battery. A repetitive cycling noise similar to a cd ejecting noise may also be present. If excessive battery drain is present and eliminated with the radio battery power fuse removed, reprogram the audio control module (acm) to the latest calibration using the integrated diagnostic system (ids) release 104.03 or higher.
• 10095855Feb 23, 2017Engine, Equipment. Some 2017 fusion hev/phev, c-max hev/phev, and mkz hev vehicles may exhibit an illuminated mil with dtc p0071 and/or degraded hvac performance in automatic mode only with an ambient temperature reading of 50 degrees f displayed in the message center. If after performing normal pinpoint test diagnosis, a component failure is not identified, do not continue with further diagnosis or part replacement.
• 10095845Feb 21, 2017Electrical system. Some 2017 fusion and mkz vehicles built on or before 23-dec-2016 may exhibit a discharged battery. A repetitive cycling noise similar to a cd ejecting noise may also be present. If excessive battery drain is present and eliminated with the radio battery power fuse removed, reprogram the audio control module (acm) to the latest calibration using the integrated diagnostic system (ids) release 104.02 or higher.
• 10095844Feb 21, 2017Visibility (wipers, defrost, mirrors). Some 2017 mkz, fusion, and continental vehicles may exhibit window bounce back when using the one-touch feature and/or a loss of window one-touch up functionality. Perform the integrated diagnostic system (ids) power door window initialization procedure. The learn procedure is available on ids software version 104.02 or later. Access to this ids learn procedure is available under toolbox / body / power window…
• 10095643Feb 7, 2017Engine cooling. Some 2017 mkz/continental/fusion vehicles equipped with the 2.7l/3.0l engine and built on or before 6-oct-2016 may exhibit a rough idle in neutral or park at normal operating temperature or after a hot restart, white or blue smoke from the exhaust, excessive oil consumption and/or an illuminated malfunction indicator lamp (mil) with diagnostic trouble codes (dtcs) p0300, p0301, p0302, p0303, p0304, p0305, p0306…
• 10095231Jan 30, 2017Equipment. Some 2017 mkz, fusion, and continental vehicles may exhibit window bounce back when using the one-touch feature and/or a loss of window one-touch up functionality. Perform the integrated diagnostic system (ids) power door window initialization procedure. The learn procedure is available on ids software version 103.05 or later. Access to this ids learn procedure is available under toolbox / body / power window…
• 10095228Jan 30, 2017Equipment. Some 2017 fusion vehicles equipped with 1.5l engines and a rotary dial shifter may exhibit premature shut off or spit-back during refueling. This concern may be due to the customer turning the ignition off without placing the rotary prnds dial in the p position, relying on the vehicle auto-shift to park feature. Remind customers to check that the vehicle is in park before turning the vehicle off. Engineering is…
• 10095216Jan 27, 2017Engine. When servicing a 2.7l or 3.0l ecoboost engine, if the crankshaft pulley is removed, correct reassembly is critical to prevent potential engine failure. This includes installing a new crankshaft pulley bolt and accurately performing each stage of the crankshaft pulley bolt torque sequence. Crankshaft pulley related workshop manual (wsm) procedure and recommended tool (otc 4754 or equivalent) information have been…
• 10095184Jan 24, 2017Equipment. Replacing the original equipment sync/navigation system with either an aftermarket sync/navigation kit or modifying original sync/navigation parts to provide additional features is not recommended nor supported on any ford, mercury or lincoln vehicle. Only approved genuine ford accessories or originally installed systems are supported and certified to function correctly with other vehicle systems.
• 10095176Jan 24, 2017Electrical system. Some 2017 fusion vehicles built on or before 9-aug-2016 may exhibit dtc p0915 with vehicle stuck in park and/or buzz noise from rotary dial gearshift module (gsm). Address any additional dtcs first. Dtc p0915 sets when battery voltage is low at start up. The root cause of the low battery condition must be identified and corrected. Refer to workshop manual (wsm), section 414-01. Reprogram the gsm using integrated…
• 10095161Jan 11, 2017Equipment. The ev range after fully charging a 2017 focus electric, c-max/fusion energi may vary after each charge event. The window sticker indicates 0-20 mile range for 2017 cmax energi, 0-21 mile range for 2017 fusion energi. Variation of ev range may not indicate a battery or charging concern. Ev range is similar to the dte display on gasoline vehicles, ev range will vary with driving/operating conditions.
• 10095154Jan 10, 2017Engine. To help differentiate engine oil leaks from other possible sources, a new white-colored fluorescent engine oil dye is available. Workshop manual (wsm), section 303-00 has been revised to reference the new white-colored dye. The new white fluorescent dye provides a distinct white glow to identify engine oil leaks. The new white fluorescent dye requires a pure uv diagnostic inspection lamp. The white-colored…
• 10094763Dec 23, 2016Equipment. Some 2017 fusion hev/phev, c-max hev/phev, and mkz hev vehicles may exhibit an illuminated mil with dtc p0071 and/or degraded hvac performance in automatic mode only with an ambient temperature reading of 50 degrees f displayed in the message center. If after performing normal pinpoint test diagnosis, a component failure is not identified, do not continue with further diagnosis or part replacement.
• 10094643Dec 22, 2016Engine. Some 2015-2017 edge/mkx, escape/mkc, fusion/mkz and explorer vehicles equipped with a 2.0l or 2.3l may exhibit damage to the engine appearance cover, valve cover and/or intake manifold when attempting to remove the appearance cover. To reduce the possibility of damage, carefully pull straight upward on the underside of the cover at each fastener location to remove. Do not pull the cover forward or to the side.
• 10094625Dec 14, 2016Transmission and drivetrain. The 2017 powertrain control/emissions diagnosis (pc/ed) manual has been revised for diagnosing electronic throttle bodies (etbs). For all etb concerns, the appropriate diagnostic must be completed before throttle body replacement. If a concern is intermittent and no dtcs are present, refer to historical dtcs and the pc/ed, section 3 no dtcs present index chart for further information.
• 10094771Dec 6, 2016Equipment. Certain 2017 model year fusion s and se vehicles - missing all-weather floor mats.
• 10095983Nov 11, 2016Engine. Some 2017 fusion vehicles equipped with 1.5l, 2.0l, and 2.5l engines and built on 27-may-2016 and through 30-sep-2016 may exhibit a neutral tow option in the instrument panel cluster (ipc) that does not respond to inputs. This feature is not available on these vehicles and should not be available in the ipc. Reprogram the ipc to the latest calibration using the integrated diagnostic system (ids) version 102.04 or…
• 10095972Nov 2, 2016Engine. Some 2015-2017 f-150, 2016 mkx, 2015 edge, 2017 fusion, mkz and continental vehicles equipped with a 2.7l/3.0l engine may appear to have low engine oil level if the proper procedures are not followed. Refer to the owners guide, maintenance, engine oil check section. When checking the engine oil level after shutting off the engine wait at least 15 minutes prior to checking in order to allow the oil to drain back to…
• 10095958Nov 2, 2016Engine cooling. Some 2014-2017 fusion and 2017 escape vehicles equipped with a 1.5l gasoline turbocharged direct injection (gtdi) engine may exhibit low coolant, white exhaust smoke and an illuminated mil if diagnostic trouble codes (dtcs) p0217, p300, p0301, p0302, p0303, p0304, p0316 and/or p1299 are present. This condition may be due to an intake manifold bolt backing out causing damage to the charge air cooler (cac). Follow…
• 10091126Oct 27, 2016Equipment. The 2017 powertrain control/emissions diagnosis (pc/ed) manual has been revised for diagnosing electronic throttle bodies (etbs). For all etb concerns, the appropriate diagnostic must be completed before throttle body replacement. If a concern is intermittent and no dtcs are present, refer to historical dtcs and the pc/ed, section 3 no dtcs present index chart for further information.
• 10091003Oct 26, 2016Tires. Setting the correct tire inflation pressure is an important step in the pre-delivery process and during routine maintenance intervals. Recent customer clinics revealed that most every vehicle in the clinics had the tire pressures set incorrectly. Tire pressures from the factory are not set to the correct specification. Maintaining the correct tire pressure is key to the ride characteristics of the vehicle and…
• 10090990Oct 26, 2016Equipment. Some 2016-2017 ford and lincoln vehicles equipped with sync 3 and navigation may exhibit a condition in which the siriusxm traffic listing is not loading but all remaining travel link features operate properly. Siriusxm traffic is only available on vehicles equipped with navigation, only in select markets and requires an active subscription to siriusxm traffic information. If siriusxm traffic will not load attempt…
• 10090986Oct 21, 2016Electrical system. Some 2017 fusion vehicles built on or before 20-sep-2016 may exhibit a slow to update fuel gauge, erratic fuel gauge reading, inaccurate distance to empty, and/or a fuel gauge that drops fast after a refueling event, with no diagnostic trouble codes (dtcs) stored in powertrain control module (pcm). Reprogram the instrument panel cluster (ipc) software using ids software 102.04 or higher. Follow the ids on-screen…
• 10091151Oct 17, 2016Brakes. Some 2008-2017 ford/mercury/lincoln vehicles equipped with sync may generate a vhr that identifies a concern with the brakes and suspension category indicating service is required due to a brake system warning lamp being illuminated. If the park brake was applied when the vhr was gathering data from the major vehicle systems, the brakes and suspension message will be reported as the vhr looks for any warning lamps…
• 10090681Oct 17, 2016Brakes. Some 2008-2017 ford/mercury/lincoln vehicles equipped with sync may generate a vhr that identifies a concern with the brakes and suspension category indicating service is required due to a brake system warning lamp being illuminated. If the park brake was applied when the vhr was gathering data from the major vehicle systems, the brakes and suspension message will be reported as the vhr looks for any warning lamps…
• 10090670Oct 14, 2016Electrical system. Some 2017 mkz and fusion vehicles equipped with memory seats and built on or before 6/3/2016 may exhibit a discharged battery or a battery drain condition. Before performing normal diagnostics, reprogram the driver door module (ddm) to the latest calibration using the integrated diagnostic system (ids) version 102.02 or higher. Make sure you are connected to the internet when entering module programming to obtain…
• 10090662Oct 10, 2016Steering. When hooking up the vehicle communication module (vcm) and integrated diagnostic system (ids) to the dlc located on the driver side under the steering column at the gwm, make sure that the ignition is off before connecting to ids. If the ignition is on or the engine is running during the hook up, it can result in various warning lights being illuminated with diagnostic trouble codes (dtcs), no start or no crank…
• 10090515Oct 5, 2016Air bags. Some 2017 fusion/mkz vehicles built on or before 18-aug-2016 may exhibit an air bag lamp. Connect the ids and check the rcm for dtcs. If dtc u3000, u2100, u2101, u2300, u0455, u0452, b0080, b141b, b141c, b0054, b140c, b140d, b0057, b140e, and/or b140f are stored in the rcm, reprogram the rcm to the latest level using ids release 102.03 or higher. After reprograming, perform an as-built configuration of the rcm…
• 10109079Sep 30, 2016Seat belts. Some vehicles may have a concern where the safety belt retractor webbing does not extract from the stowed position or exhibits excessive pressure on the occupant during use. This may be due to a normal condition which happens when the seatbelt retracts at a high rate of speed. The Workshop Manual, Section 501-20A General Procedures has been updated with a locked seatbelt retractor releasing procedure.
• 10109075Sep 30, 2016Equipment. Some 2017 Fusion/MKZ/MKC and Continental with all audio systems and 2017 Escape with Sony audio systems may exhibit an inoperative audio system after a battery disconnect/reconnect. Make sure battery is at full state of charge before attempting to restore audio operation. Audio system operation should be restored by disconnecting the negative battery cable for 10 minutes and reconnecting.
• 10109076Sep 29, 2016Transmission and drivetrain. 2013-2017 Fusion, MKZ and C-Max Hybrid and Energi vehicles equipped with HF35 eCVT transaxles may have literature published that lists either a 2.56 or 2.57 axle ratio. For service and parts ordering purposes, both are the same. The difference in the displayed ratio originates from rounding differences between systems which results in the discrepancy.
• 10109049Sep 29, 2016Equipment. Some 2017 Fusion and MKZ vehicles equipped with Sirius satellite radio and built on or before 31-Aug-2016 may exhibit an intermittent concern where the audio cuts out and the radio displays a No Signal or Acquiring message while driving in open sky conditions. Follow the Service Procedure steps to correct the condition.
• 10109048Sep 26, 2016Engine cooling, Engine. Some 2014-2017 Fusion and 2017 Escape vehicles equipped with a 1.5L Gasoline Turbocharged Direct Injection (GTDI) engine may exhibit low coolant, white exhaust smoke and an illuminated MIL if diagnostic trouble codes (DTCs) P0217, P300, P0301, P0302, P0303, P0304, P0316 and/or P1299 are present. This condition may be due to an intake manifold bolt backing out causing damage to the charge air cooler (CAC). Follow…
• 10109071Sep 22, 2016Fuel system. Some 2017 Fusion vehicles built on or before 20-Sep-2016 may exhibit a slow to update fuel gauge, erratic fuel gauge reading, and/or distance to empty (DTE) concern after a refueling event with no diagnostic trouble codes (DTCs) stored in powertrain control module (PCM). Do not attempt a repair at this time. Engineering is currently investigating a fix.
• 10109070Sep 21, 2016Engine cooling, Engine. The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate when reading these PIDs and cannot display quickly enough to validate a concern. The PCM automatically monitors these inputs more accurately and will set diagnostic trouble codes…
• 10109069Sep 19, 2016Equipment, Engine. Some 2016 Model Year Fusion, MKZ and C-MAX Hybrid Electric Vehicles(HEV) vehicles equipped with 2.0L DOHC Gas/Electric engines may exhibit MIL On with Diagnostic Trouble Code P0137(O2 Sensor Circuit Low Voltage (Bank 1 Sensor 2) in Powertrain Control Module(PCM) memory and U3003 (Battery Voltage) in Battery Energy Control Module(BECM) memory due to low battery voltage.
• 10109067Sep 19, 2016Electrical system, Equipment. Some 2016-2017 Escape, MKC, Fiesta, F150, Expedition, Navigator, Mustang, Transit, Focus, C-Max, MKX, Taurus, MKS, Flex, MKT, and Edge and 2017 Explorer, Fusion, MKZ, Super Duty, Transit Connect and Continental vehicles equipped with SYNC 3 might exhibit a blank screen or other various SYNC symptoms only when the vehicle is in Transport mode. Engineering is aware of this possibility and it is considered normal due…
• 10109038Sep 13, 2016Engine cooling, Engine. Some 2017 Fusion and MKZ vehicles equipped with a 2.0L Gasoline Turbocharged Direct Injection (GTDI) engine and built on or before 31Aug2016 may exhibit an illuminated MIL with DTC P04DB (crankcase ventilation system disconnected) in the powertrain control module (PCM) memory. Follow the Service Procedure steps to correct the condition.
• 10109037Sep 13, 2016Engine cooling, Engine. Some 2017 Fusion and MKZ vehicles equipped with a 2.0L Gasoline Turbocharged Direct Injection (GTDI) engine built on or before 31-Aug-2016 may exhibit a lack of power drivability concern with an illuminated malfunction indicator lamp (MIL) and DTC P0234 stored in powertrain control module (PCM) memory. Follow the Service Procedure steps to correct the condition.
• 10109058Sep 8, 2016Equipment, Electrical system. Some 2017 Ford and Lincoln vehicles equipped with SYNC 3 and navigation may exhibit a condition in which the SiriusXM Traffic Listing is not loading but all remaining Travel Link features operate properly. SiriusXM Traffic is only available on vehicles equipped with navigation, only in select markets and requires an active subscription to SiriusXM Traffic information. If SiriusXM Traffic will not load attempt the…
• 10109054Sep 2, 2016Electrical system, Engine cooling. Some 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 may have DTCs U3000:04, B108E:12 and/or U1A00:87 present in the APIM. If these DTCs are present and no other symptoms are reported by the customer, then clear the DTCs and retest. If the DTC(s) do not return then no further repairs should be attempted. If one or more DTCs return as current faults and/or the customer reports other symptoms, then refer to…
• 10092562Aug 22, 2016Steering, Electrical system. When hooking up the vehicle communication module (vcm) and integrated diagnostic system (ids) to the dlc located on the driver side under the steering column at the gwm, make sure that the ignition is off before connecting to ids. If the ignition is on or the engine is running during the hook up, it can result in various warning lights being illuminated with diagnostic trouble codes (dtcs), no start or no crank…
• 10092558Aug 19, 2016Electrical system. Some 2017 fusion vehicles equipped with a rotary dial gsm and built on or before 8/9/2016 may experience a no crank/no start condition along with dtcs p0915 and/or p0814. These codes set when the gsm experiences low battery voltage at start up. Charge the battery to a full state of charge of 12.5 volts or higher. Clear dtc's. Reprogram the gsm to the latest calibration using ids release 101.05 or higher.
• 10092409Aug 9, 2016Electrical system. Some 2017 fusion se fleet vehicles equipped with sync may have a right side instrument cluster display which is blank and does not respond to inputs from the steering wheel controls. This is a normal condition. For fleet vehicles, equipped with this build combination, the instrument cluster is not configurable and will not respond to inputs from the steering wheel controls. Do not attempt to make repairs for this…
• 10092402Aug 3, 2016Electrical system. Some 2016 escape/mkc/fiesta/f150/expedition/navigator/mustang /transit/focus/c-max/mkx/taurus/mks/flex/mkt/edge and 2017 escape/explorer/mkc/fusion and mkz vehicles equipped with sync 3 might exhibit a blank screen or other various sync symptoms only when the vehicle is in transport mode. Engineering is aware of this possibility and it is considered normal due to the power saving features enabled while in…
• 10091222Jul 27, 2016Electrical system. Some 2017 fusion plug-in hybrid electric vehicle (phev) built on 5/9/2016 and through 6/14/2016 and 2016 c-max phev vehicles built on 4/27/2016 and through 6/14/2016 may exhibit a no-start condition, illuminated malfunction indicator lamp (mil) with diagnostic trouble code (dtc) p0aa4. Reprogram the powertrain control module (pcm) to the latest level using the integrated diagnostic system (ids) software 101.02 or…
• 10091277Jul 14, 2016Equipment. Some 2017 fusion vehicles built on and before 5/15/2016 may have a loose content list which indicates the vehicle is equipped with a smokers package. This contents list is incorrect. The smokers package is not a factory option on 2017 fusion vehicles.
• 10091272Jul 13, 2016Transmission and drivetrain. 2013-2017 fusion/escape/mkz (excluding 3.7l), 2015-2016 edge/explorer (excluding 3.5l/3.7l), 2015-2016 mkc, and 2016 mkx vehicles (excluding 3.7l) equipped with all wheel drive (awd) may exhibit a leaking passenger side power transfer unit (ptu) halfshaft/linkshaft seal. This may be due to a worn ptu bushing. The ptu bushing can now be repaired without ptu replacement.

← All problems reported for the 2017 Ford Fusion