2017 GMC Sierra 2500 Technical Service Bulletins

890 technical service bulletins (TSBs) are on record for the 2017 GMC Sierra 2500. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10191045Nov 1, 2017Seat belts, Equipment. The driver’s and front passenger’s seat belt retractors in certain 2017 model year Chevrolet Silverado Heavy Duty (2500 and 3500 Series) and GMC Sierra Heavy Duty (2500 and 3500 Series) vehicles may have been built with different torsion bars than were used in testing the vehicles for the Government 5- Star Safety Ratings listed on the window sticker.
• 10191044Nov 1, 2017Equipment, Seat belts. The driver’s and front passenger’s seat belt retractors in certain 2017-2018 model year Chevrolet Silverado Heavy Duty (2500 and 3500 Series) and GMC Sierra Heavy Duty (2500 and 3500 Series) vehicles may have been built with different torsion bars than were used in testing the vehicles for the Government 5-Star Safety Ratings listed on the window sticker.
• 10123247Oct 13, 2017Steering, Equipment. This Preliminary information communicates information on ahydrauilc rush type noise from the power steering gear. This noise is a characteristic of the new Active Hydraulic Assist System RPO NV8 and no repairs should be made. The noise is most noticeable in the cab at idle, in park, with all accessories turned off.
• 10190342Oct 1, 2017Visibility (wipers, defrost, mirrors). Changing to Camper Outside Rearview Mirrors Some customers may request to have camper style mirrors installed on their vehicle. The new electrical architecture for the Silverado and Sierra has made swapping mirrors a more involved procedure than with previous models. The recommendation has been divided into three upgrades, depending on which mirrors the truck was built with (RPO DE2, DL8 or DL3).
• 10190339Oct 1, 2017Equipment, Electrical system. Original Equipment Batteries Part Number and ACDelco Replacement Battery Approved Warranty Part Numbers Correct battery cold cranking amperage (CCA) ratings and type are critical for proper test results when using the EL-50313. Access to the battery specification label, which contains the OEM part number and CCA rating and type, may be difficult without component removal. Refer to the table below for the original…
• 10190338Oct 1, 2017Equipment. Essential Tools that Include Consumable Parts (U.S. Only)
• 10190337Oct 1, 2017Suspension. Information Regarding the Differences Between Fluid Leakage and Seepage This bulletin is intended to help identify the differences between what is considered a fluid leak and what is considered seepage. Improper diagnosis may lead to unnecessary component replacement. Use the following information to determine if the condition is normal acceptable seepage or a defective component
• 10190336Oct 1, 2017Equipment. Information for Fleet Vehicles – Ignition Key, Fob and Key Rings Configuration Some Customers are bundling multiple keys, fobs, and key tags together on a single crimped loop or a cable. This practice may result in unintended key rotation, and should be discontinued immediately. The information in this bulletin details the proper configurations for the ignition key, fob, key rings and key tags and applying a QR…
• 10190329Oct 1, 2017Equipment, Back-over prevention (rear camera). Rear View Camera Guidelines Not Present at Times Condition Some customers may report that the Rear View Camera (RVC) guidelines are temporarily not available at times but the RVC will remain on during the concern. Additionally, no related DTCs will be found if this bulletin applies. One example of when this concern may be observed is if a customer quickly starts the car and immediately places the shifter in Reverse…
• 10190320Oct 1, 2017Equipment, Electrical system. IPC Odometer Programming Method Quick Reference Guide
• 10190267Oct 1, 2017Electrical system. Diagnostic Tip for Malfunction Indicator Lamp (MIL) Illuminated - DTC P249D, P249E, U029D, U029E Set Some customers may comment that the MIL is illuminated. The technician may find one or more of the following DTCs set: • U029D • U029E • P249D • P249E Note: The graphic above depicts an example of a torn and missing seal. • Moisture intrusion past a damaged (1) seal located in the connector for the NOx sensor wiring…
• 10190233Oct 1, 2017Transmission and drivetrain, Equipment, Engine cooling. Hesitation, Stalling, Engine Speed Flare While Coasting, Unintended Acceleration Feel During a Parking Lot Maneuver, Reduced Surge in Low Speed Maneuvers, Stumble, Harsh Tip-In/Tip-Out, Park-Reverse-Drive Shift Concerns, Harsh Shifts, Erratic Shifts, Engine Vibration, Vibration, Buzz and/or Humming from Steering Wheel, Malfunction Indicator Lamp (MIL) Illuminated - DTC P0097, P054F, P24B1, P24C7, P0128, P2BAA…
• 10190229Oct 1, 2017Transmission and drivetrain, Equipment. Shake and/or shudder during light throttle acceleration between 40 and 128 km/h (25 and 80 mph) at a steady state.
• 10159301Sep 29, 2017Equipment. 17357 and 17366 - Service update. General Motors has released four field actions related to a condition in which certain vehicles may have an incorrect torsion bar built into the front seat belt retractors. Vehicles in dealer new inventory were placed on stop delivery earlier this month and the field actions were released as parts become available. This message is being sent to provide a summary of the status of…
• 10157044Sep 29, 2017Electrical system. This Preliminary information communicates to the dealer technicians that the glow plug control module software needs to be updated anytimg a glowplug is replaced.
• 10157041Sep 28, 2017Electrical system. This Preliminary Information communication provides information to the technician about vehicles that have a Diagnostic Trouble Code B101D stored in Telematics Communication Interface Control Module. Technician will use Global Diagnostic System 2 to review the Firmware Over-the-Air version. If the Firmware Over-the-Air version on the scan tool equals 6708 the technician will need to contact General Motors Technical…
• 10157039Sep 27, 2017Engine cooling. This Preliminary information communicatesA vehicle may have a concern of engine noise and/or a misfire. This may be caused by a broken rocker arm.Abroken rocker arms that could result in the valve dropping to the cylinder, causing a catastrophic failure and the engine requires replacement due to cylinder head and block damage.
• 10157037Sep 26, 2017Engine cooling. This Preliminary Information communication advises the technician that generation 5 engines with Regular Production Option Code L83, L86, or LV3 may have an oil consumption concern were one quart in 2000 miles is being used. Dealer will confirm oil level was properly checked per Owner’s Manual, and check the bolt torque on the Valve Lifter Oil Manifold Assembly, before doing any repairs to the vehicle.
• 10159585Sep 20, 2017Fuel system, Engine cooling. This informational bulletin provides information on common diesel engine tick noises and how they are considered part of normal operation and no parts should be replaced for these conditions.
• 10159293Sep 14, 2017Equipment. N172118130 Stop Delivery population revision. On September 1, 2017, GM ordered a stop delivery of certain vehicles in new vehicle inventory. Additional vehicles have been added and some vehicles have been removed from this stop delivery order. The revised list provides the Vehicle Identification Number (VIN) of all involved vehicles in dealer new inventory.
• 10159598Sep 13, 2017Back-over prevention (rear camera). This Technical bulletin provides information on new software to correct the rear camera display being too bright.
• 10159291Sep 12, 2017Equipment. N172118130 Stop Delivery population revision. On September 1, 2017, GM ordered a stop delivery of certain vehicles in new vehicle inventory. Additional vehicles have been added to this stop delivery order. The revised list provides the Vehicle Identification Number (VIN) of all involved vehicles in dealer new inventory. Until further instructions are received, involved vehicles that are in dealers?
• 10159587Sep 7, 2017Engine. This informational bulletin provides information on higher than expected oil consumption.
• 10159593Sep 6, 2017Equipment. This informational bulletin explains to the technician how to validate software calibrations have been tampered with by means of using aftermarket mods.
• 10159588Sep 6, 2017Engine cooling. This informational bulletin provides information on a Service Emission System Message and/or a Malfunction Indicator Lamp illuminated. This usually occurs after recently filling the DEF tank with the ignition in the on position due to some DEF fill equipment uses pumps that create a high level of temporary aeration of the DEF fluid being dispensed in the tank.
• 10159288Sep 6, 2017Equipment. N172118130 Stop Delivery. On September 1, 2017, GM ordered a stop delivery of certain vehicles in new vehicle inventory. Additional vehicles have been added to this stop delivery order. Until further instructions are received, involved vehicles that are in dealers? possession (new vehicle inventory) must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration purposes or…
• 10159262Sep 1, 2017Equipment. N172118130 Stop Delivery. Effective immediately, stop the delivery of certain vehicles in new vehicle inventory. We are investigating an issue relating to the accuracy of the New Car Assessment Program (NCAP) ratings on the Monroney label for these vehicles. Until further instructions are received, involved vehicles that are in dealers?
• 10126113Jul 25, 2017Electrical system. This informational bulletin provides information on Information on How to Prevent Inadvertent Vehicle Starting from Key Fob or OnStar Mobile Application and where to locate the information for future use.
• 10114088Jul 24, 2017Electrical system. This Preliminary Information communication provides information to the technician about the text messaging feature on some newer General Motors infotainment systems. Pair the iPhone to the system then enter the Bluetooth settings menu, select the “i” icon next to the vehicle name in the device and enable show notifications. The text messaging feature will be available on the next ignition cycle.
• 10126100Jul 17, 2017Wheels. This informational bulletin provides information on mcgard wheel locks and if the key ever fractures that they will replace it via the website provided.
• 10118239Jun 6, 2017Wheels. This Preliminary Information communication provides information to the technician about vehicles that the enter caps on chrome or polished aluminum wheels are missing or came off while driving. Technician will need to install the center caps by pressing the chrome center cap onto the wheel until an audible “click” is heard.
• 10113885Apr 28, 2017Equipment. This Preliminary Information communication advises the technician this vibration or growl noise can be difficult to diagnose and using the Pico Scope is recommended for diagnosing this concern. Customers has vibration or growl noise between 45-65 Miles-per-hour.
• 10138086Mar 29, 2017Suspension. This informational bulletin provides information on Driveline Clunk Noise and what is acceptable and what is considered normal operations.
• 10138080Mar 28, 2017Electrical system. This technical bulletin has a procedure to reprogram the HPCM to to correct the customers concern.
• 10138015Mar 24, 2017Body and structure. This informational bulletin provides technicians and dealership personnel with spray-in bed liner general information and repair procedures.
• 10138032Mar 20, 2017Wheels. This informational bulletin aids the technician on diagnosing possible vibrations in a vehicle, methods used for testing each scenario and documenting findings. This technical bulletin provides a procedure to install dust deflectors when replacing wheel bearings on vehicles no matter what the concern is of the vehicle. This technical bulletin provides a procedure to reprogram the TRCM to correct the customers…
• 10138087Mar 17, 2017Steering. This preliminary information bulletin provides information for diagnosing a power steering fluid leak at the fluid reservoir.
• 10138061Mar 16, 2017Electrical system. This informational bulletin provides information and Tips for Customers Having Difficulty Launching Android Auto or Apple Carplay.
• 10138060Mar 15, 2017Equipment. This warranty administration bulletin provides policy information with the field action courtesy transportation policy.
• 10138089Mar 14, 2017Suspension. This preliminary bulletin provides additional guidance for diagnosing vibrations or disturbances that may occur on SUVs and how to correct and repair.
• 10138057Mar 13, 2017Transmission and drivetrain. This Technical bulletin provides information on new software to correct a hesitation, chuggle, fishbite or roughness that can be felt in gear ranges 3rd - 6th gear V8 mode, TCC locked, low RPMs (1200 &-1300 when tipping into throttle to load engine.
• 10138056Mar 13, 2017Electrical system. This Technical bulletin provides information on new software for the ECM due to DTC P228D causing the MIL to illuminate.
• 10138025Mar 13, 2017Steering. This technical bulletin provides a procedure inspecting for excess grease or Sealant on the Exterior of the steering gear due to seeing grease or sealant on certain locations on the gear.
• 10138054Mar 10, 2017Electrical system. This informational bulletin provides information on On rare occasions, a security code input message with SPS error code E5659, M5304, and/or M5530 may be displayed in TIS2web when the technician is programming any module. If this concern is encountered, the technician should start by ensuring that the module being programmed is not a used module and that the VIN matches on VIN plate, TIS2web programming screen…
• 10138100Mar 9, 2017Electrical system. This engineering informational bulletin is requesting information from the field on vehicles that have the condition of Malfunction Indicator Lamp Illuminated with One or More Glow Plug Control DTCs Set.
• 10138093Mar 9, 2017Transmission and drivetrain. This engineering information is ending the need for information from the field on vehicles that have the condition of Check Engine Light, Delayed Shifts and/or Transmission Stuck in Gear with DTC P0751, P0752, P0756, P0757, P0761 or P0762 Set.
• 10138053Mar 9, 2017Transmission and drivetrain. This warranty administration bulletin provide policy information for automatic transmission Oil Cooler Flush and flow test.
• 10138024Mar 8, 2017Equipment. This Technical Bulletin involves technicians clearing Lost Communication U Codes from modules due to false setting of the DTC.
• 10138014Mar 7, 2017Equipment. This information bulletin explains the labor operation numbers used for submitting warranty claims and how to setup, and reprogram modules.
• 10116654Mar 7, 2017Steering. This Preliminary Information communication provides information to the technician on the steps to diagnosis and repair steering that feels loose or has excessive play. This concern could be caused by the Pitman Shaft Over-Center Preload Adjustment becoming misadjusted. Technician will need to replace the steering gear pitman arm shaft with an updated design.

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