2020 GMC Sierra 2500 Technical Service Bulletins

1,392 technical service bulletins (TSBs) are on record for the 2020 GMC Sierra 2500. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10213713Jun 2, 2022Electrical system, Engine cooling, Transmission and drivetrain. This engineering informational bulletin is requesting information from technicians to perform the check list provided and contact the engineer listed in regards to Service Engine Soon (SES) Lamp illuminated and/or “Service Emissions System” message on the Driver Information Center (DIC).
• 10213700Jun 1, 2022Equipment, Steering. This service bulletin provides a procedure inspecting for excess grease or Sealant on the Exterior of the steering gear due to seeing grease or sealant on certain locations on the gear.
• 10213818May 31, 2022Body and structure. This Preliminary Information communication provides information to the technician about vehicles that have an unusual noise and is difficult to identify, isolate or pinpoint. Technician should get record a sound clip or take a video of the noise for assessment by engineering. Technician will need to call General Motors Technical Assistance Center for further assistance.
• 10213535May 27, 2022Engine cooling, Electrical system. This service bulletin provides information for U.S. dealers ONLY to refer to the Battery Maintenance Report to identify vehicles in dealer inventory that require attention.
• 10213258May 27, 2022Other or unknown. This informational bulletin provides explanation of a normal condition of a loose fitting ball receiver in the gooseneck.
• 10213816May 26, 2022Fuel system. This Preliminary information communicates provides information to the technician on the use of R-99 or R-95 Renewable diesel fuel.
• 10213255May 25, 2022Engine, Equipment. This bulletin provides information on common diesel engine tick noises and how they are considered part of normal operation and no parts should be replaced for these normal operating conditions.
• 10213517May 24, 2022Engine cooling. THis informational bulletin advises the tech not to replace the exhaust system if they smell plastic or rubber.
• 10213515May 24, 2022Electrical system, Exterior lighting. This informational bulletin provides information on Information on Common Customer Trailer Side Faults.
• 10213252May 19, 2022Equipment. This service bulletin provides information on GM Canada New Vehicle Tire Warranty Program for Original Equipment (OE) Tires and PDI installed Limited Production Option (LPO) Tires.
• 10213229May 19, 2022Transmission and drivetrain. This service bulletin provides repair information to correct customer concerns of Rear Wheel Lock Up, ABS Event, Loud Bang and a Flashing “D” on Driver Information Center (DIC) when Lightly or Moderately Accelerating Forcing an 8-7 or 8-6 Downshift.
• 10213034May 19, 2022Engine cooling. This service bulletin provides repair information to correct a customer concern of Possible Crank No Start or Extended Crank with DTC P12A6.
• 10213032May 19, 2022Transmission and drivetrain. This Technical bulletin provides a repair to correct a condition of Shudder/Surging While Driving.
• 10213798May 17, 2022Exterior lighting. This Preliminary information communicates an issue where GM Accessory Illuminated Emblem may cause an issue with the left headlight/turn signal and dealership are to disable the Accessory Illuminated Emblem until a fix is available.
• 10213036May 16, 2022Fuel system, Engine cooling, Brakes, Wheels. This informational bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
• 10213022May 16, 2022Equipment. This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
• 10213796May 12, 2022Electrical system. This Preliminary Information communication provides information to the technician about vehicles that the speedometer needle appears to be inaccurate. Dealer should advise the customer the specification for speedometer needle accuracy is +/- 2 MPH at any given speed when looking straight at the needle.
• 10212908May 12, 2022Engine cooling. This informational bulletin explains the normal noises an engine may make when the ambient temperature outside is cold or the vehicle has sat for a few hours.
• 10212951May 11, 2022Engine cooling, Fuel system. This engineering information (EI) is requesting information from technicians to perform the check list provided and contact the engineer listed in regards Service Emission System and/or DEF Level Low message on driver information center (DIC).
• 10212910May 11, 2022Wheels. This Warranty Administration bulletin is for information on General Motors New Vehicle Tire Warranty Program (U.S. Dealers Only).
• 10213791May 9, 2022Electrical system. This Preliminary information communicates and issue with the memory seat module waking up the low speed GM lan bus and causing a battery draw.
• 10212912May 9, 2022Body and structure. This technical bulletin provides repair information to correct a customer concern of vertical misalignment between cab and pickup box on driver side of vehicle.
• 10213787May 6, 2022Back-over prevention (rear camera), Equipment. This Preliminary information communicates a concern on some 2020 Silverado and Sierra trucks where the radio display will go blank when trying to open the trailering app. Engineerng has root caused the issue, and is working on a software fix.
• 10213786May 5, 2022Fuel system. This Preliminary information communicates to technicians a replacement DEF tank may have been assembled with the incorrect harness.
• 10213779May 2, 2022Steering, Back-over prevention (rear camera). This Preliminary information communicates an issues with a pop, clunk, knock, rattle type noise heard from the steering column over bumps and ask dealerships to replace the upper column shaft.
• 10211658May 2, 2022Engine, Equipment. This service bulletin provides policy information on warranty administration guidelines for multiple repairs with independent causes (GM Canada Dealers Only).
• 10211781Apr 28, 2022Body and structure. This Preliminary information communicates that it is normal for the tailgate to drop faster than it used to after the GM Accessory Kicker Audio System is installed.
• 10211070Apr 28, 2022Transmission and drivetrain. This technical bulletin provides a procedure to clear the codes and test the Tcase if found that the customer has tried to shift the t-case from 4lo to Hi gears while driving.
• 10211071Apr 27, 2022Equipment. This service bulletin provides repair information to correct a customer concern of Radio System Settings Lost or Returning to Default Values.
• 10211061Apr 27, 2022Engine cooling. This information bulletin explains how to measure for oil consumption and possible reasons for loss of oil.
• 10210499Apr 25, 2022Transmission and drivetrain, Engine cooling, Electrical system. Emission Recall - General Motors has decided to conduct a Voluntary Emissions Recall to improve the operation of the regeneration cycle on certain 2020 Chevrolet Silverado and GMC Sierra vehicles with a 6.6L diesel engine. The recall will address that currently under certain operating conditions, higher than necessary temperatures may be used to clean the Diesel Particulate Filter (DPF) during the regeneration cycle.
• 10210852Apr 22, 2022Equipment. This service bulletin provides radio software version 135120 (IOR) update procedures to correct customer concerns of software related issues.
• 10211773Apr 21, 2022Transmission and drivetrain. This Preliminary information communicates diagnostics to the dealer involving a vehicle shudder concern caused by the camshaft actuator system that can be mistaken for a transmission issue.
• 10210849Apr 20, 2022Engine cooling. This technical bulletin provides a procedure to replace the camshaft actuator magnet to correct customer concerns of engine related shudder.
• 10210841Apr 20, 2022Equipment. This service bulletin provides information for replacement parts traceability (RPT) process to aid in tracking part replacements.
• 10211770Apr 19, 2022Visibility (wipers, defrost, mirrors). This Preliminary Information communication advises the technician the steps on diagnosing the concern. Customer's sunroof operation intermittent, bind, noise, auto-reverse, and/or water leaks.
• 10211764Apr 13, 2022Body and structure. This Preliminary Information communication provides information to the technician about vehicles that may have slack in one of the tailgate cables. Technician should not replace any parts for this concern. Please communicate to the customer this condition is a normal operating characteristic of their vehicle.
• 10210543Apr 13, 2022Equipment. This informational bulletin provides information on a guide to help reduce repeat visits for the same customer concern.
• 10210545Apr 11, 2022Electrical system. This informational bulletin provides information on the turn signal stalk not cancelling and/or mis cancelling.
• 10210441Apr 7, 2022Body and structure. This preliminary informational (PI) bulletin provides information to dealership personnel which may be helpful when addressing underbody component corrosion with customers.
• 10210194Apr 5, 2022Other or unknown. This informational bulletin provides information on a guide to help reduce repeat visits for the same customer concern.
• 10210030Apr 1, 2022Transmission and drivetrain, Engine cooling. This technical bulletin provides repair information to correct a customer concern of Service Engine Soon Lamp being illuminated with DTCs P2002, P2463, P2459, P144E, P0421, P0422, P0106 P20EE, P129F, P16F3, P20FF, P226D, P249D, P249E, P11CC and / or P11D5. They may also comment on multiple transmission issues including harsh or delayed shifts, slip, surge, shudder, noise, whine, growl, shake and/or vibration.
• 10210351Mar 31, 2022Electrical system. This Preliminary information communicates and issue with the park assist off message or unwanted/false parking assist alerts and provide diagnostics tip for dealership to inspect the parking assist sensor/bezel mounting in the front and rear bumpers
• 10209980Mar 31, 2022Engine cooling. This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.
• 10209974Mar 31, 2022Electrical system, Body and structure, Equipment. This technical bulletin provides repair information to correct a customer concern of Diagnostic Tips For Park Assist Off Message / Unwanted Or False Park Assist Alerts / No DTCs.
• 10209977Mar 30, 2022Equipment. This service bulletin provides information for replacement parts traceability (RPT) process to aid in tracking part replacements.
• 10210348Mar 28, 2022Electrical system. This Preliminary Information communication provides information to the technician about a no start or another concern after swapping an Engine Control Module or other modules from one vehicle to another. The Global Architecture electrical system associated with these vehicles does not allow controller swaps between vehicles.
• 10209743Mar 25, 2022Wheels, Equipment. This bulletin updates the position of General Motors on refinishing fully color painted aluminum wheels with base paint. GM has established a new process for the way that refinishing under GM Warranty will be handled (U.S. ONLY).
• 10209905Mar 24, 2022Electrical system, Transmission and drivetrain. This technical bulletin provides repair information to correct a customer concern of Service 4WD Message illuminated on Driver Information Center (DIC), DTCs C118D, C119B and/or C119C set.
• 10209921Mar 22, 2022Engine cooling. This service bulletin provides service information on new torque specification and installation procedure for ACDelco Spin-On Oil Filters.

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