2014 Infiniti QX60 Technical Service Bulletins

260 technical service bulletins (TSBs) are on record for the 2014 Infiniti QX60. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10192637Sep 4, 2015Brakes. IF YOU CONFIRM: The rubber weatherstrips on either one of the roof side molding assemblies (moldings) is coming loose from the molding itself. ACTION: Replace both left and right moldings with the ones listed in PARTS INFORMATION. - Refer to SERVICE PROCEDURE for molding replacement. See this bulletin for further detail.
• 10192616Aug 6, 2015Transmission and drivetrain. SERVICE INFORMATION The information in this bulletin is provided to help ensure correct diagnosis and repair of fluid leaks. All fluid leaks, when properly diagnosed, should be repaired (whether under warranty or customer pay) to ensure proper vehicle operation. However, certain normal operating conditions can be misdiagnosed as a leak requiring repair.
• 10192613Aug 6, 2015Equipment. SERVICE INFORMATION If the AV Control Unit needs to be replaced on an Applied Vehicle for any reason, follow the steps in the Service Procedure to configure the Multi AV system. NOTE - The original AV Control Unit must be installed in the vehicle while performing part of this procedure. DO NOT remove the original AV Control Unit until instructed. See this bulletin for further detail.
• 10192611Jul 29, 2015Forward collision avoidance, Transmission and drivetrain. IF YOU CONFIRM All of the following: The FCW (Forward Collision Warning) malfunction is ON or reported to have been ON, and DTC C1A27 (ECD POWER SUPPLY CIRCUIT) is stored (Past or Current), and the brake fluid level is normal. NOTE: C1A27 is an ICC (Intelligent Cruise Control) DTC. ACTION Reprogram the ABS control unit (ABS) per the Service Procedure in this bulletin.
• 10056785Jul 29, 2015Vehicle speed control. Infiniti: on some vehicles, the forward collision warning (fcw) malfunction has been or is on and fluid level for brakes is normal and the abs control unit needs programming, per service procedure. Model 2013-14 jx35, qx60, 2014-15 q50. *pe updated 9/10/15.
• 10192601Jul 7, 2015Visibility (wipers, defrost, mirrors), Steering, Air bags. SERVICE INFORMATION The Applied Vehicles are equipped with a new version of Intelligent Key presets memory. Each Intelligent Key can be programmed to have its own unique set of presets for certain vehicle systems.
• 10192598Jul 6, 2015Back-over prevention (rear camera), Wheels, Steering, Brakes, Equipment. SERVICE INFORMATION When servicing run flat tires or low profile tires: - Special equipment and procedures are required to avoid damage. - Specifically, Tire Pressure Monitor transmitters (TPMS sensors) can be damaged when improperly dismounting and mounting tires. - TPMS sensors becoming damaged during mounting or dismounting tires are not covered under warranty.
• 10192589Jun 24, 2015Engine cooling. SERVICE INFORMATION After ECM reprogramming, the Calibration Verification Number (CVN) needs to be automatically calculated prior to State emissions testing (also known as Inspection Maintainence, I/M, or SMOG testing depending upon location). Allowing the vehicle to idle for 22 minutes will allow for faster CVN calculation. It is recommended that customers utilize this method if the vehicle needs to be tested for…
• 10192586Jun 22, 2015Suspension. IF YOU CONFIRM There is a vibration or judder feeling from the rear of the vehicle when making turns on dry roads at low speeds (under 40 MPH), and it does not occur if the Electric Controlled Coupling is electrically disconnected. ACTION Replace the Electric Controlled Coupling for the rear final drive. See this bulletin for further detail.
• 10192573May 7, 2015Wheels. SERVICE INFORMATION The appearance of painted alloy wheels can be damaged if acidic cleaners are used. DO NOT use Chrome Wheel Cleaner on Painted Wheels. Many chrome wheel cleaners have acidic ingredients. Make sure to follow all instruction in the Appearance and Care Section of the Owner?s Manual. Damage to wheel appearance due to the use of inappropriate chemicals or cleaning products is not covered under…
• 10192546Mar 17, 2015Equipment. IF YOU CONFIRM The vehicle has been operated in cold weather, below approximately -18ºC (0ºF), and AWD ERROR is displayed in the Vehicle Information Display, and DTC C1204 (AWD Solenoid) is stored. ACTION Replace the AWD Control Unit with the one listed in the Parts Information of this bulletin. See this bulletin for further detail.
• 10192545Mar 16, 2015Wheels. SERVICE INFORMATION For vehicles delivered to the dealers with wheel protector covers - Do not remove the wheel protector covers during Pre-Delivery Inspection (PDI) - Wheel protector covers help prevent cosmetic rotor corrosion. See this bulletin for further detail.
• 10192541Mar 13, 2015Transmission and drivetrain, Electrical system. Infiniti is informing affected clients that their vehicles (non-Hybrid models) are eligible for Continually Variable Transmission (CVT) Transmission Control Module (?TCM?) software programming update to improve CVT service diagnostics
• 10192537Mar 12, 2015Transmission and drivetrain. INFORMATION If this bulletin applies by checking Service COMM (PC358), and the TCM?s current part number is listed in Table A of this bulletin, then reprogram the TCM. See this bulletin for further detail.
• 10192533Mar 11, 2015Equipment. SERVICE INFORMATION NOTE - Failure to follow the procedures in this bulletin may result in the denial of a warranty claim. In an effort to protect the paint finish, Paint Guard Film (PGF) is applied on many new Infiniti vehicles. Paint Guard Film is a temporary white plastic protective film that is applied by the factory to the horizontal painted surfaces of the vehicle.
• 10192521Jan 29, 2015Equipment, Lane departure. IF YOU CONFIRM: If the customer states the mileage displayed for Distance To Empty (DTE) changes abruptly or unexpectedly, up or down. - The customer may also describe the issue as DTE mileage does not match or "agree with" the fuel gauge reading. For example, DTE shows 175 miles while the fuel gauge shows ¼ full. NOTE: This issue does not affect the operation of the low fuel warning system indicators or primary…
• 10192517Jan 22, 2015Transmission and drivetrain, Air bags. IF YOU CONFIRM: When driving an applied vehicle a judder (shudder or multiple bumps or vibrations) happens during one of the following conditions: * during light acceleration below 20 mph with less than 20% throttle opening Or * during constant throttle application at constant speed between 50 ? 60 mph ACTION: 1. Refer to step 20 and TABLE A on page 8 in the SERVICE PROCEDURE to confirm this bulletin applies to the…
• 10192514Jan 16, 2015Air bags, Equipment, Back-over prevention (rear camera). SERVICE INFORMATION Changes or modifications to the front seat assembly trim materials may affect the proper operation of the Front Seat-Mounted Side-Impact Supplemental Air Bags and Passenger Occupant Classification Sensor and could result in serious personal injury or death. Infiniti STRONGLY RECOMMENDS AGAINST making any change to seat trim materials from the factory equipped condition.
• 10192512Jan 15, 2015Transmission and drivetrain, Equipment. IF YOU CONFIRM: One or more of the following with the engine idling, the transmission in Drive, and the air conditioning on: - Low/rough idle - High idle - Idle fluctuation ACTION: 1. Compare the vehicle?s current ECM part number to those listed in Table A (see page 4). 2. If the ECM part number matches one listed in Table A, reprogram the ECM. - If there is NOT an ECM part number match, this bulletin does not…
• 10192511Jan 15, 2015Equipment. SERVICE INFORMATION DTC B2190 (NATS ANTENNA AMP) can be stored for the following reasons: 1. Something other than an Intelligent Key is inserted into the Key-Slot. 2. An Intelligent Key issue. 3. A wiring issue between the Key-Slot and the BCM. 4. A Key-Slot issue. If DTC B2190 is stored due to 1 or 2 above, it will not erase, or go to "PAST", until a known good registered Intelligent Key is inserted into the…
• 10192505Jan 5, 2015Equipment. SERVICE INFORMATION Two methods are used to update/upgrade Navigation Map Data: 1. The customer goes to www.infinitinavigation.com and is mailed update disc(s) or SD card and installs data, OR 2. The dealership is mailed update disc(s) and the customer must visit the dealership to have data installed. Use the matrix in this bulletin to determine which method is utilized for each Applied Vehicle. See this bulletin…
• 10192504Jan 5, 2015Suspension. SERVICE INFORMATION If a customer would like to activate a subscription for any of the following services: - SiriusXM Satellite Radio, NavTraffic, NavWeather or Travel Link OR If a radio is replaced for any reason, and a customer has an active subscription to any of the above services, OR If a customer claims to have an active subscription to any of the above services, AND any portion of the subscribed service is…
• 10192492Dec 15, 2014Other or unknown. SERVICE INFORMATION If one or both Intelligent Keys cannot be located prior to customer delivery of an Applied Vehicle, refer to the applicable section of this bulletin for Intelligent Key registration instructions. - One (1) Intelligent Key Is Lost ----- Page 2 - Two (2) Intelligent Keys Are Lost ----- Page 3 See this bulletin for further detail.
• 10192482Nov 25, 2014Wheels, Suspension. Infiniti is conducting a retailer inventory inspection to inspect the front axle hub and torque member bolts on 20 specific 2014 QX60 vehicles identified in SERVICE COMM.
• 10192479Nov 25, 2014Engine, Electrical system. SERVICE INFORMATION Starting with 2010 Model Year, Infiniti vehicles have been gradually incorporating a new type of DTC known as Permanent DTC or P-DTC. If a vehicle is equipped with P-DTCs, all emission related DTCs will also set a P-DTC if the MIL is turned ON. A listing of which DTCs that will also set a P-DTC is found in the DTC Index in the EC-Engine Control section of the Electronic Service Manual (ESM).
• 10192475Nov 20, 2014Transmission and drivetrain, Electrical system. SERVICE INFORMATION If a customer describes lack of power or poor acceleration, perform the following checks before attempting any repair: * Check for stored DTCs. * Check if the driver is resting their left foot on the brake pedal while accelerating. Advise the customer not to rest their foot on the brake while accelerating. * Use CONSULT-III plus in Engine Data Monitor to check operation of the brake lamp circuit…
• 10192472Nov 19, 2014Body and structure, Engine. SERVICE INFORMATION A two-piece design front engine mount is currently being used for the applied vehicles listed. A single thunk noise may be heard on the first acceleration of the day from this type of mount and is considered normal operation. The mount has also been designed with built in free-play that is normal. Under normal driving conditions: * A "thunk" noise may be heard on the first acceleration of the…
• 10192465Nov 7, 2014Electrical system, Engine, Engine cooling. Infiniti is conducting an inventory inspection on 5,809 specific 2014-15 Infiniti QX60 vehicles and requesting retailers perform a software check on the OCS ECU on specific vehicles identified in SERVICE COMM.
• 10056179Aug 29, 2014Equipment. Infiniti: information regarding two stain gauge occupant classification system (ocs) sensors and operation explanation of different response to occupant seating posture. Model 2013-2014 jx, qx60, qx50.
• 10192424Aug 18, 2014Equipment. SERVICE INFORMATION Applied vehicles equipped with a CVT have a "cap" that appears to be a fluid level gauge. This "cap" will NOT have a gauge or "dipstick". This is normal. Do NOT replace the "cap" because it is thought to have a "dipstick". The fluid level is not checked from this location. The fluid level for applied vehicles is checked from the oil pan (refer to the appropriate section of the Electronic Service…
• 10192423Aug 18, 2014Transmission and drivetrain, Equipment. SERVICE INFORMATION The purpose of this bulletin is to clarify language contained in the owner?s manual language for the APPLIED VEHICLES. For the APPLIED VEHICLES, the below language supersedes similar language in existing owner?s manuals. Future printings of owner?s manuals for the APPLIED VEHICLES will also contain the below language. For the APPLIED VEHICLES: INFINITI recommends using Genuine NISSAN NS-3 CVT…
• 10056172Aug 12, 2014Fuel system. Infiniti: while driving, unexpectedly and abruptly, or up and down, and distance to empty (fuel) fails to give correct reading of fuel gauge. Model 2013-2014 jx35, qx60. *pe updated 9/29/14.
• 10192411Jul 31, 2014Equipment, Electrical system. IF YOU CONFIRM: With the ignition turned ON, the following Automatic Drive Positioner (ADP) related items operate as stated below: - The driver?s seat, outside mirrors, and steering wheel will not adjust to preset positions. - Memory positions 1 and 2 do not work when their buttons are pressed. - The LED memory position and set indicator light does not come on. - The outside mirrors can NOT be adjusted with the…
• 10192396Jun 24, 2014Equipment, Electrical system. SERVICE INFORMATION Related to communication codes U1000, U1001, U1002, U1010: - Always diagnose the communication codes first. - When a module reports a U1000 code, it is typically operating normally; however, there is a communication error external to that module on the CAN network. - U1000 indicates an error. V-CAN diagram or CAN Diag Support Monitor provides data to determine the location of the error. See this…
• 10192388Jun 12, 2014Equipment, Transmission and drivetrain. As a result of delayed retail delivery reporting and some other factors, some retailers received CVTs they do not need. The attached excel file shows the CVTs that were shipped and also include the retailer inventory on 5/23/14 for reference.
• 10192379Jun 2, 2014Seat belts, Equipment. IF YOU CONFIRM: The front Pre-Crash Seat Belt System suddenly cinches down the front seat belts (only belts that are buckled) for a few seconds and then releases them while moving forward in drive under the following conditions: * After the vehicle has been cold soaked overnight. And * After the vehicle has been placed in reverse and briefly backed and then placed in drive. And * During the first initial slow…
• 10055928Jun 2, 2014Seat belts. Infiniti: driving after overnight cold soaked, or briefly in reverse then drive, or after shifted into drive, slow acceleration, pre crash front seat belt cinches buckled front seat belts and releases when moving forward in drive. Model 2014 qx60 (hybrid).
• 10192376May 24, 2014Transmission and drivetrain, Electrical system. Infiniti is conducting a Retailer Service Action to replace the CVT and reprogram/calibrate the TCM on a limited number of certain specific 2013-14 JX35/QX60 vehicles that are currently in retailer inventory.
• 10192362May 6, 2014Electrical system, Equipment. SERVICE INFORMATION When registering the Intelligent Keys (I-Keys) to a vehicle for one of the following concerns: * After replacing the BCM. Or * When one of the I-Keys has been lost and needs to be replaced. Or * When additional I-Keys are being added to the vehicle. Always use the following steps to insure proper registration of the I-Keys: 1. First Initialize the BCM. 2. Register all of the vehicle?s…
• 10192355Apr 29, 2014Electrical system, Equipment. SERVICE INFORMATION Warranty claims coding for repairing wiring harnesses for all Infiniti vehicles has changed. This bulletin gives an outline of the retailer technician?s responsibilities in assisting the retailer claims administrator to properly code a harness repair. Failure to provide correct information may result in claims suspension or rejection. See this bulletin for further detail.
• 10192350Apr 24, 2014Seats, Equipment. SERVICE INFORMATION The applied models can be equipped with a "factory installed" 2nd Row DVD system, or have an "accessory installed" 2nd Row DVD system (Figure 1). Before beginning diagnostics, confirm which type of 2nd Row DVD system is installed. This bulletin and the information on pages 2 and 3 applies only to the accessory installed 2nd Row DVD system.
• 10192342Mar 27, 2014Wheels, Equipment. Infiniti is conducting a Retailer Inventory Inspection to inspect the right front and right rear lug nuts on 22 certain specific 2014 Infiniti QX60 vehicles currently in retailer inventory.
• 10192333Mar 14, 2014Equipment, Electrical system. SERVICE INFORMATION The rear seat headphones have a "LEFT" channel and a "RIGHT" channel. The channel switch is on the headphone ear pad case. If a person is sitting on the left side (driver side) of the vehicle and their headphones are set to "RIGHT", the headphones may have static or intermittently operate (cut in and out).
• 10192314Jan 27, 2014Electrical system, Air bags. SERVICE INFORMATION Information necessary to service the Supplemental Restraint System (SRS) safely is included in the "RESTRAINTS" section of the Electronic Service Manual (ESM) for each vehicle IMPORTANT: Turn the ignition switch OFF, disconnect both battery terminals, and wait at least 3 minutes before performing any service on the SRS. See this bulletin for further detail.
• 10192297Jan 22, 2014Body and structure. SERVICE INFORMATION The control motors for the power rear hatch (back door) are calibrated for smooth and even operation. Adjustments or position change of the back door hinges or striker require the back door to be re-calibrated. See this bulletin for further detail.
• 10192296Jan 15, 2014Transmission and drivetrain, Electrical system. Infiniti is conducting a Retailer Service Action to inspect the CVT output speed sensor on certain specific 2014 Infiniti QX60 vehicles currently in retailer inventory.
• 10192294Jan 13, 2014Engine cooling, Engine. SERVICE INFORMATION Replacement Engine Control Modules (ECMs) for many newer Infiniti vehicles are now "Blank" ECMs. Blank ECMs come without software and must be programmed (not reprogrammed) before they will function. See this bulletin for further detail.
• 10192283Dec 11, 2013Engine cooling, Electrical system. SERVICE INFORMATION Intelligent Key (I-Key) systems on the Applied Vehicles use two (2) different Radio Frequencies (RF) that are similar to other wireless devices; 315 MHz and 433 MHz. In the event another wireless device (e.g. aftermarket alarm system) is transmitting at the same time as an I-Key, it can interfere with the I-Key signals being received by the BCM.
• 10192280Dec 6, 2013Visibility (wipers, defrost, mirrors). Infiniti is conducting a voluntary service campaign on certain Model Year 2014 QX60 vehicles to replace the exterior door mirror assemblies and rear finishers.
• 10192279Dec 6, 2013Visibility (wipers, defrost, mirrors). Infiniti is conducting a voluntary service campaign on certain Model Year 2014 QX60 vehicles to replace the exterior door mirror assemblies and rear finishers.

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