2014 Infiniti QX60 Technical Service Bulletins

260 technical service bulletins (TSBs) are on record for the 2014 Infiniti QX60. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10120545Feb 16, 2017Equipment. CLIENT SATISFACTION INITIATIVE 2G TELEMATICS HARDWARE REPLACEMENT This bulletin applies to vehcile equipped with navigation systems only. SERVICE INFORMATION On February 26, 2016 Infiniti announced that it was sending a reminder notification to clients affected by AT&T?s planned discontinuation of the 2G cellular network. In June 2016, Infiniti communicated instructions to retailers to update new vehicles in their…
• 10109161Jan 27, 2017Transmission and drivetrain, Electrical system. CVT Software Update/Warranty Extension Parts Update ***** Parts Update ***** Infiniti has temporarily placed remanufactured CVT assemblies on parts restriction. All existing orders currently on backorder will be removed from the system, but will be fulfilled as parts become available. Do not submit new orders to replace cancelled orders. The cancelled orders will be filled as parts become available and prioritized…
• 10109145Jan 27, 2017Engine. INFINITI; OIL LEAKING AROUND TIMING CONTROL SOLENOID VALVE This bulletin does not apply to hybrid vehicles. IF YOU CONFIRM Engine oil is leaking from a valve timing control solenoid valve. And The valve timing control solenoid valve operates correctly and is not externally damaged, ACTION Replace the valve timing control solenoid valve O-ring with a new one using the Service Procedure starting on page 2.
• 10109144Jan 20, 2017Transmission and drivetrain. 2014 - 2017 QX60; FLUID LEAK CAUSED BY TRANSFER ASSEMBLY RIGHT SIDE DRIVE SHAFT SEAL This bulletin applies only to AWD equipped vehicles. IF YOU CONFIRM Fluid is leaking from the right side of the transfer assembly (see Figure 1). NOTE: The fluid leak is not caused by the seal shown in Figure 1. ACTION 1. DO NOT REPLACE the transfer assembly. 2. Reseal the transfer assembly. - Refer to the Electronic Service Manual…
• 10109142Jan 17, 2017Body and structure. POWER BACK DOOR CALIBRATION This bulletin has been amended. Step 15 has been revised. No other changes have been made. Please discard previous versions of this bulletin.
• 10109168Jan 3, 2017Equipment. 2G Telematics Hardware Replacement Client Satisfaction Initiative The announcement from November 3, 2016 has been revised to include: - 283B0-3JA6A is the part number being used for all vehicles, except Q50 o This part supersedes the previous part (283B0-3JA5A). Retailers may continue to use the previous part until existing stock is exhausted.
• 10120541Dec 21, 2016Body and structure. POWER BACK DOOR CALIBRATION The Applied Vehicles in this bulletin have been amended. No other charges have been made. Please discard previous versions of this bulletin.
• 10109119Dec 7, 2016Electrical system, Transmission and drivetrain. CVT Software Update/Warranty Extension Voluntary Service Campaign ***** Campaign Summary ***** Infiniti is conducting a Voluntary Service Campaign to reprogram the Transmission Control Module (TCM) to improve CVT service diagnostics. This diagnostic software update will enhance the retailer's ability to diagnose client concerns regarding Continuously Variable Transmission (CVT) operation; it does not repair any…
• 10120542Dec 6, 2016Brakes. VOLUNTARY SERVICE CAMPAIGN 2013 JX35 AND 2014 QX60; CVT INTRODUCTION Infiniti is conducting this voluntary service campaign on certain specific 2013 JX35 and 2014 QX60 vehicles to reprogram the TCM and, if needed, inspect and replace the CVT or CVT control valve. This service will be performed at no charge to the customer for parts or labor. IDENTIFICATION NUMBER Infiniti has assigned identification number PC501 to…
• 10119255Nov 29, 2016Engine. INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended to update the Applied Vehicles and make changes to the body of the bulletin. Please discard previous versions.
• 10119264Nov 28, 2016Engine. INFINITI; DIAGNOSIS INFORMATION FOR ABS DTC C1130 SERVICE INFORMATION When diagnosing for DTC C1130 (ENGINE SIGNAL): ECM related DTCs (P-codes) must be diagnosed, repaired, and DTCs erased first. - DTC C1130 is an ABS DTC that indicates an output signal of the ECM is not recognized. - Absent or incorrect ECM signals, that are indicated by corresponding P-codes, may trigger C1130 in the ABS control unit.
• 10119284Nov 3, 2016Equipment. 2G Telematics Hardware Replacement Client Satisfaction Initiative The announcement from September 2, 2016 has been revised to include: - The telematics upgrade for 2014-15 Q50 is now available. The procedure and part information has been added to this announcement..
• 10119259Nov 3, 2016Visibility (wipers, defrost, mirrors). 2013 JX35 AND 2014-2015 QX60; DOOR MIRROR WILL NOT RETURN TO SET POSITION AFTER SHIFTING FROM REVERSE TO DRIVE This bulletin has been amended. The Title has been modified, and references to Automatic Drive Positioner have been changed to Seat Control Unit. No other changes have been made. Please discard all previous versions.
• 10120577Oct 21, 2016Equipment. CVT FLUID LEVEL CHECK SERVICE INFORMATION This bulletin has been amended. The APPLIED VEHICLES section has been revised. No other changes have been made. Please discard all previous versions of this bulletin.
• 10120576Oct 20, 2016Equipment. TELEMATICS SERVICE INFORMATION This bulletin has been amended. Modifications have been made to include 2017 Q50, Q60, Q70, QX60, and QX80 vehicles. No other changes have been made. Please discard all previous versions of this bulletin.
• 10120581Oct 5, 2016Visibility (wipers, defrost, mirrors). 2013 JX35 AND 2014 ? 2015 QX60; DOOR MIRROR GLASS WILL NOT RETURN AFTER SHIFTING REVERSE TO DRIVE Applies to vehicles equipped with Automatic Drive Positioner IF YOU CONFIRM The door mirror glass (LH and RH) automatic tilt down-up feature does not return the glass to original position after shifting from reverse to drive. ACTION Replace the Automatic Drive Positioner (ADP) Control Unit. - Use the new part listed in…
• 10091612Sep 29, 2016Equipment. "pc451_pc452 2g tcu update - mail notification the purpose of this announcement is to let field personnel know that the first 22k owner mailings have been sent out today. This first mailing was directed towards current infiniti connection subscribers or trial participants. The remaining owner notifications will be sent out between now and december 1, 2016. Owner notification timing for q50 owners is still tbd based…
• 10091573Sep 27, 2016Latches, locks and linkages. "2014-2016 qx60; doors difficult to close with temperatures below freezing if you confirm: the following incident, or the customer reports this incident: - the vehicle has been setting (not running) in temperatures below 14°f (-10°c) for an extended period (such as overnight). Then - a side door is opened. Then - the door is difficult to close/latch, will not close/latch with normal pressure; requires additional…
• 10091613Sep 2, 2016Equipment. "2g telematics hardware replacement client satisfaction initiative on february 26th, 2016 infiniti announced that it was sending a reminder notification to clients affected by at&t’s planned discontinuation of the 2g cellular network. In june 2016, infiniti communicated instructions to retailers to update new vehicles in their inventory with 3g compatible telematics control units.
• 10091427Aug 19, 2016Equipment. "telematics service information vehicles equipped with factory navigation system this bulletin has been amended. Modifications have been made to include qx30. No other changes have been made. Please discard all previous versions of this bulletin."
• 10091384Jul 27, 2016Engine, Electrical system. "remote engine start not working this bulletin has been amended. Changes have been made to items 4 and 13 in the supplemental diagnosis table. No other changes have been made. Please discard previous versions of this bulletin.
• 10090703Jun 29, 2016Equipment. "this announcement has been revised to clarify this activity is not an official stop sale. Retailers may sell vehicles that have not been upgraded. Please refer to additional q&a supplied in this document. Please discard earlier versions of this bulletin. On february 26th, infiniti announced that it was sending a reminder notification to clients affected by at&t’s planned discontinuation of the 2g cellular network.
• 10090652Jun 29, 2016Equipment. "on february 26th, infiniti announced that it was sending a reminder notification to clients affected by at&t’s planned discontinuation of the 2g cellular network. In late summer 2016, infiniti plans to provide further information to affected clients regarding options to have their telematics units updated.
• 10192842Jun 9, 2016Tires, Equipment. SERVICE INFORMATION Temporary tire Flat Spotting is common on New Dealer In-Stock vehicles that have not been occasionally moved. Flat Spotting can occur after the vehicle has been parked (not moved) for a few days, or longer. In most cases it is temporary. In extreme cases it can be permanent. Vehicles should be moved every 30 days, in one direction only, enough to rotate the tires 90° (see Figure 1). Moving…
• 10192817Apr 29, 2016Equipment, Transmission and drivetrain. IF YOU CONFIRM: The customer reports a transmission judder (shake, shudder, single or multiple bumps or vibration) AND One of these DTCs is stored: - P17F0 (CVT_JUDDER (T/M INSPECTION)) - P17F1 (CVT_JUDDER (C/U INSPECTION)) NOTE - If a transmission judder (as described above) is not reported, this bulletin does not apply. - If either P17F0 or P17F1 are not stored, this bulletin does not apply. - ITB15-010, Enhanced…
• 10192806Apr 18, 2016Equipment. IF YOU CONFIRM A refrigerant leak at a refrigerant pipe/hose joint location, ACTIONS 1. Inspect the metal surfaces of the pipe/hose joint for damage or contamination. NOTE: Do not replace a refrigerant pipe, hose, or other A/C component if an o-ring seal will solve the leak incident, if it should occur. 2. If no damage is found to the joint metal surfaces, replace the O-ring seal. See this bulletin for further…
• 10192802Apr 13, 2016Equipment, Forward collision avoidance. SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement "Certification Label" or "VIN Plate / Label" may be needed. These items may be available from Infiniti by request if certain criteria are met. This bulletinlists the criteria and provides an application form for such replacements. See this bulletin for further detail.
• 10192796Apr 7, 2016Equipment, Transmission and drivetrain. IMPORTANT: Metal debris and friction material may become trapped in the radiator, cooling hoses, bypass valve or external CVT fluid cooler. This debris can contaminate the newly serviced transmission, control valve or torque converter. In severe cases this debris can block or restrict flow and may cause damage to the newly serviced CVT.
• 10075620Apr 7, 2016Engine. Summary to be provided on a future date.
• 10192792Apr 5, 2016Transmission and drivetrain, Electrical system. IF YOU CONFIRM The customer reports a transmission judder (shake, shudder, single or multiple bumps or vibration). NOTE: A new diagnostic logic has been established to enhance the diagnostic process by storing diagnostic trouble codes (DTCs) on Applied Vehicles. The new DTCs are: P17F1 (CVT_JUDDER [C/U INSPECTION]) P17F0 (CVT_JUDDER [T/M INSPECTION]) ACTION 1. Refer to page 4, step 6 in the SERVICE PROCEDURE to…
• 10075621Apr 5, 2016Engine, Transmission and drivetrain. Summary to be provided on a future date.
• 10192789Mar 31, 2016Transmission and drivetrain, Electrical system. SERVICE INFORMATION The Service Procedure (starting on page 2) in this bulletin contains the steps to perform TCM Calibration Data Write Procedures. These procedures are used when a complete CVT is replaced, or a CVT control valve (valve body) is replaced, or a Transmission Control Module (TCM) is replaced. Please see this bulletin for further information.
• 10075618Mar 31, 2016Electrical system. Summary to be provided on a future date.
• 10192788Mar 29, 2016Equipment, Fuel system. SERVICE INFORMATION If the clip for the fuel filler cap tether becomes lost or is detached for any reason, it is no longer necessary to replace the fuel filler cap. The clip or "pin" is now available as a separate service part. NOTE - Do not replace the fuel filler cap if only the pin is needed. See this bulletin for further detail.
• 10075627Mar 23, 2016Electrical system. Summary to be provided on a future date.
• 10192781Mar 22, 2016Engine cooling. IF YOU CONFIRM The MIL is ON with P0116 Engine Coolant Temperature (ECT SENSOR) stored, and There are no drivability issues. ACTION 1. Refer to step 6 in the SERVICE PROCEDURE to confirm if ECM reprogramming applies. 2. If it applies, reprogram the ECM. See this bulletin for further detail.
• 10192762Mar 8, 2016Steering. IF YOU CONFIRM While turning the steering wheel or when driving at low speed (straight or turning), a high pitch power steering noise can be heard. * Only while seated inside the vehicle And * With all of the windows up NOTE: If the audio and/or HVAC systems are turned ON it may be difficult to hear this issue. ACTION Install Insulator onto power steering oil pump assembly with Service Procedure starting on next…
• 10075622Mar 1, 2016Engine. Summary to be provided on a future date.
• 10192751Feb 26, 2016Exterior lighting. SERVICE INFORMATION Occasionally customers may notice water vapor or fog in the headlamps. The information, illustrations, and flow chart in this bulletin are provided to help you in determining if an incident for water/condensation in the headlamps is normal or not. Infiniti?s new vehicle limited warranty does not cover physically damaged (cracked or broken) headlamps. All current headlamp assemblies are vented to…
• 10192737Feb 10, 2016Forward collision avoidance, Equipment. SERVICE INFORMATION When diagnosing the front sonar parking sensor for potentially unwanted activation (e.g. sonar activates with no obstacle ahead), inspect the front license plate, front license plate frame and if equipped, the front license plate bracket. See page 2 for example photos.
• 10192733Jan 28, 2016Equipment. SERVICE INFORMATION On Applied Vehicles, the torque specification for the rear final drive assembly rear mounting stud has been revised. New torque specification: 71 N-m, 7.2 kg-m, 52 ft-lbs Use the torque specification shown above when installing a rear final drive assembly. At a later date and where possible, the applicable Electronic Service Manuals will be updated with the revised specification. See this…
• 10192721Jan 15, 2016Electrical system. SERVICE INFORMATION The function to detect the last item to trigger the vehicles theft alarm system can now be accessed with CONSULT-III plus (C-III plus). This function can be accessed by selecting: * Diagnosis (All Systems) or Diagnosis (One System). Then * BCM Then * THEFT ALM Then * Work Support Then * THEFT ALM TRG See this bulletin for further details.
• 10192718Jan 5, 2016Electrical system. SERVICE INFORMATION The Intelligent Keys used on the various Infiniti vehicles may not be interchangeable between models and years. See this bulletin for further detail.
• 10074545Dec 10, 2015Equipment. Summary to be provided on a future date.
• 10192681Nov 16, 2015Visibility (wipers, defrost, mirrors). SERVICE INFORMATION Power moonroof initialization procedures for the Applied Vehicles have been revised. The procedure described in this bulletin differs from the procedure in the Electronic Service Manual (ESM). At a later date and where possible, the applicable ESMs will be updated with the revised procedures. Follow the procedure in this bulletin should the power moonroof in an Applied Vehicle need to be…
• 10192673Nov 12, 2015Equipment. SERVICE INFORMATION Design and process changes have been made to improve battery voltage at dealer receipt. Our goal is to deliver vehicles to customers with a 12 volt battery in excellent condition. Proper dealership storage and maintenance of vehicle 12 volt batteries is essential to insuring good battery operating life and customer satisfaction. Dealers are responsible for maintaining vehicles in their inventory.
• 10192666Oct 30, 2015Brakes, Seat belts, Vehicle speed control. IF YOU CONFIRM All "hands free" functions of the Intelligent Key (I-Key) do not work. For example, the doors will not lock or unlock when pressing either front door request switch. NOTE: - The issue of all I-Key "hands free" functions not working may occur intermittently or all the time. - The message "No Key Detected" or similar may show on the Vehicle Information Display (located in the combination meter).
• 10192647Sep 24, 2015Electrical system, Equipment. IF YOU CONFIRM The customer states HomeLink will not operate or has improper operation. ACTIONS 1. To significantly reduce unnecessary repairs, make sure: a. The vehicle is not in "Transit Mode" (if equipped). - Not in Transit Mode: With the turn signal switch is in the OFF (center) position, turn the ignition from OFF to ON. If the turn signal indicators stay OFF (do not illuminate), the vehicle is not in Transit…
• 10192644Sep 18, 2015Electrical system. IF YOU CONFIRM All of the following - The engine will not start (no crank; starter will not engage) when pushing the ignition switch, and I-Key Error message is displayed in the combination meter, and DTC B2604 (PNP/Clutch Switch) is stored, past or present. ACTION Perform adjustment of the shift control cable per the Service Procedure in this bulletin. See this bulletin for further detail.
• 10192639Sep 15, 2015Lane departure, Wheels, Back-over prevention (rear camera), Brakes. SERVICE INFORMATION This bulletin has compiled Tire Pressure Monitor System (TPMS) and Low Tire Pressure Warning System (LTPWS) information for: - Basic diagnosing of TPMS/LTPWS systems - Radio frequency interference causing a "No Data" (C1708, C1709, C1710, C1711) condition - Sensor leaks - Moving TPMS/LTPWS wheel assemblies from one vehicle to another and TPMS/LTPWS sensor registration - Air pressure changes with…

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