2015 Infiniti QX80 Technical Service Bulletins

168 technical service bulletins (TSBs) are on record for the 2015 Infiniti QX80. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10136636Mar 7, 2018Equipment. DBS Enhancement: Custom VIN Campaign Report INFINITI is pleased to announce the availability of a new DBS enhancement to the Service > Campaign screen: Custom VIN Campaign Report. The tool identifies open campaigns on a customized VIN list loaded into DBS for INFINITI and Nissan vehicles.
• 10136635Mar 7, 2018Electrical system. DBS Enhancement ? Checking Inventory for Open Campaigns UPDATE February 26, 2018 Please discard earlier versions of this bulletin The announcement from December 21, 2015 has been revised to include: 1. New functionality for identifying stop sales and parts restrictions for vehicles in dealer inventory 2. RDR warning messages when vehicles affected by a stop sale are submitted for retail delivery
• 10129111Jan 23, 2018Equipment. REDUCED VEHICLE LOAD CAPACITY LABEL (REGULATORY REQUIREMENT) This bulletin applies to vehicles equipped with dealer installed or VPC installed accessories.
• 10129108Jan 4, 2018Equipment, Electrical system. TELEMATICS SERVICE INFORMATION This bulletin has been amended. A correction was made to the Service Procedure on page 15. No other changes were made. Please discard previous versions of this bulletin.
• 10127465Nov 29, 2017Visibility (wipers, defrost, mirrors). WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended to apply to the latest models and model years, and warranty information on page 2 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
• 10127462Nov 29, 2017Visibility (wipers, defrost, mirrors). WINDSHIELD CRACKING This bulletin has been amended to apply to the latest models and model years. Also, warranty information on pages 1 and 8 has been updated. No other changes have been made. Please discard previous versions of this bulletin.
• 10127461Nov 28, 2017Brakes. BRAKE NOISE/JUDDER/PEDAL FEEL DIAGNOSIS AND REPAIR This bulletin has been amended to include vehicles built up to the publication date. Also, tips for using the ProCut? brake lathe were added on page 8, and a Brake Noise Diagnostic Worksheet was added on page 10. Please discard previous versions of this bulletin.
• 10127470Nov 27, 2017Equipment. 2014 - 2018 Q70 AND QX80; INTELLIGENT KEY BATTERY DISCHARGED SERVICE INFORMATION If the Intelligent Key is stored within 15 feet of the vehicle, the BCM may continue to ?ping? the Intelligent Key keeping it awake. Keeping the Intelligent Key awake may result in discharging its battery in a much shorter period of time than normal (premature battery discharge). Example: The Intelligent Key should not be stored in a…
• 10127463Nov 14, 2017Equipment. TELEMATICS SERVICE INFORMATION This bulletin applies to vehicles that are equipped with factory Navigation system. This bulletin has been amended. Changes have been made throughout. You must read the entire bulletin to understand all the changed information. Please discard all previous versions of this bulletin.
• 10118683Sep 28, 2017Equipment. TELEMATICS SERVICE INFORMATION This bulletin applies to vehicles equipped with factory Navigation system. This bulletin has been amended. Information for several 2018 models has been added. No other changes have been made. Please discard all previous versions of this bulletin.
• 10118678Sep 25, 2017Equipment, Wheels. WHEEL BALANCING SERVICE INFORMATION This bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
• 10117392Aug 21, 2017Engine cooling. INFINITI; DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. The APPLIED VEHICLES and CLAIMS INFORMATION sections have been revised. No other changes have been made. Please discard previous versions of this bulletin.
• 10120571Jul 14, 2017Electrical system. Disabling the 2G TCU Voluntary Service Campaign ***** Campaign Summary ***** Infiniti is conducting a Voluntary Service Campaign to disable (turn off) the 2G Telematics Control Unit (?2G TCU?). The subject QX56/QX80, JX35/QX60, M37/M56/Q70, and 2014-15 Q50 vehicles are equipped with Continental GEN1 TCU devices transmitting at 2/2.5G (GSM/GPRS/UMTS) frequencies and are designed to work with 2G cellular service. The…
• 10119216Jul 13, 2017Equipment. VOLUNTARY SERVICE CAMPAIGN INFINITI; 2G TELEMATICS HARDWARE DEACTIVATION INTRODUCTION Infiniti is conducting a Voluntary Service Campaign (in the U.S. ONLY) on certain specific 2013-2016 Infiniti vehicles equipped with 2G Telematics Hardware to disable the 2G Telematics Control Unit (TCU).
• 10119210Jul 7, 2017Electrical system. 12 VOLT BATTERY STORAGE AND MAINTENANCE FOR NEW VEHICLES IN RETAILER INVENTORY This bulletin has been amended throughout. Please discard all previous versions of this bulletin.
• 10109233Apr 10, 2017Electrical system, Equipment. NAVIGATION SYSTEM REBOOTS WHEN SXM TRAFFIC IS ENABLED IF YOU CONFIRM The Navigation system in an Applied Vehicle reboots when SXM Traffic is enabled. NOTE: Perform the steps in this bulletin ONLY if the above condition occurs while the vehicle is in the state of Oregon. ACTION Update the Navigation system software using the DVD shown on page 2.
• 10109195Mar 20, 2017Fuel system. INFINITI; FUEL TANK IS SLOW OR DIFFICULT TO FILL IF YOU CONFIRM The fuel tank is slow or difficult to fill (filling nozzle shuts off before tank is full). IMPORTANT: Make sure this incident has been duplicated at a gas station by dealer service staff. ACTION Perform the Service Procedure in this bulletin, starting on the next page.
• 10109193Mar 7, 2017Suspension. BALL JOINT AXIAL END PLAY PROCEDURE SERVICE INFORMATION When working on the front suspension, use the updated service information in this bulletin along with the Electronic Service Manual (ESM). The updated information in this bulletin is a correction and a supplement to the ESM.
• 10109183Feb 17, 2017Equipment. 2G Telematics Hardware Replacement Client Satisfaction Initiative The announcement from January 3, 2017 has been revised to include: - Campaign repair bulletin, ITB17-007 has been developed and is now available on NNAnet, and ASIST. Please discard earlier versions of this bulletin.
• 10120545Feb 16, 2017Equipment. CLIENT SATISFACTION INITIATIVE 2G TELEMATICS HARDWARE REPLACEMENT This bulletin applies to vehcile equipped with navigation systems only. SERVICE INFORMATION On February 26, 2016 Infiniti announced that it was sending a reminder notification to clients affected by AT&T?s planned discontinuation of the 2G cellular network. In June 2016, Infiniti communicated instructions to retailers to update new vehicles in their…
• 10109168Jan 3, 2017Equipment. 2G Telematics Hardware Replacement Client Satisfaction Initiative The announcement from November 3, 2016 has been revised to include: - 283B0-3JA6A is the part number being used for all vehicles, except Q50 o This part supersedes the previous part (283B0-3JA5A). Retailers may continue to use the previous part until existing stock is exhausted.
• 10119255Nov 29, 2016Engine. INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended to update the Applied Vehicles and make changes to the body of the bulletin. Please discard previous versions.
• 10119284Nov 3, 2016Equipment. 2G Telematics Hardware Replacement Client Satisfaction Initiative The announcement from September 2, 2016 has been revised to include: - The telematics upgrade for 2014-15 Q50 is now available. The procedure and part information has been added to this announcement..
• 10120576Oct 20, 2016Equipment. TELEMATICS SERVICE INFORMATION This bulletin has been amended. Modifications have been made to include 2017 Q50, Q60, Q70, QX60, and QX80 vehicles. No other changes have been made. Please discard all previous versions of this bulletin.
• 10091612Sep 29, 2016Equipment. "pc451_pc452 2g tcu update - mail notification the purpose of this announcement is to let field personnel know that the first 22k owner mailings have been sent out today. This first mailing was directed towards current infiniti connection subscribers or trial participants. The remaining owner notifications will be sent out between now and december 1, 2016. Owner notification timing for q50 owners is still tbd based…
• 10091572Sep 27, 2016Fuel system. "2014-2016 qx80; fuel tank does not fill to capacity when low fuel warning displayed if you confirm the customer states that when the distance to empty indicator displays “- - -” and the low fuel warning indicator is on, the following occurs when adding fuel to the fuel tank: - the fuel pump nozzle will shut off automatically after 18-20 gallons of fuel has been added to the vehicle."
• 10091613Sep 2, 2016Equipment. "2g telematics hardware replacement client satisfaction initiative on february 26th, 2016 infiniti announced that it was sending a reminder notification to clients affected by at&t’s planned discontinuation of the 2g cellular network. In june 2016, infiniti communicated instructions to retailers to update new vehicles in their inventory with 3g compatible telematics control units.
• 10091427Aug 19, 2016Equipment. "telematics service information vehicles equipped with factory navigation system this bulletin has been amended. Modifications have been made to include qx30. No other changes have been made. Please discard all previous versions of this bulletin."
• 10091384Jul 27, 2016Engine, Electrical system. "remote engine start not working this bulletin has been amended. Changes have been made to items 4 and 13 in the supplemental diagnosis table. No other changes have been made. Please discard previous versions of this bulletin.
• 10091404Jul 26, 2016Fuel system. "2015-2016 qx80; fuel gauge drops quickly after tank filled and short drive this bulletin has been amended. The parts information section has been revised. No other changes have been made. Please discard previous versions of this bulletin. If you confirm after filling up the fuel tank to “full”, the fuel gauge will drop down to about 7/8 (see figure 1) quickly after a short drive. Action replace the combination…
• 10091402Jul 6, 2016Fuel system. "2015 – 2016 qx80; fuel gauge drops quickly after tank filled and short drive this bulletin has been amended. Changes have been made throughout this bulletin. Please discard previous versions of this bulletin. If you confirm after filling up the fuel tank to “full”, the fuel gauge will drop down to about 7/8 (see figure 1) quickly after a short drive. Action replace the combination meter.
• 10090703Jun 29, 2016Equipment. "this announcement has been revised to clarify this activity is not an official stop sale. Retailers may sell vehicles that have not been upgraded. Please refer to additional q&a supplied in this document. Please discard earlier versions of this bulletin. On february 26th, infiniti announced that it was sending a reminder notification to clients affected by at&t’s planned discontinuation of the 2g cellular network.
• 10090652Jun 29, 2016Equipment. "on february 26th, infiniti announced that it was sending a reminder notification to clients affected by at&t’s planned discontinuation of the 2g cellular network. In late summer 2016, infiniti plans to provide further information to affected clients regarding options to have their telematics units updated.
• 10192842Jun 9, 2016Tires, Equipment. SERVICE INFORMATION Temporary tire Flat Spotting is common on New Dealer In-Stock vehicles that have not been occasionally moved. Flat Spotting can occur after the vehicle has been parked (not moved) for a few days, or longer. In most cases it is temporary. In extreme cases it can be permanent. Vehicles should be moved every 30 days, in one direction only, enough to rotate the tires 90° (see Figure 1). Moving…
• 10192806Apr 18, 2016Equipment. IF YOU CONFIRM A refrigerant leak at a refrigerant pipe/hose joint location, ACTIONS 1. Inspect the metal surfaces of the pipe/hose joint for damage or contamination. NOTE: Do not replace a refrigerant pipe, hose, or other A/C component if an o-ring seal will solve the leak incident, if it should occur. 2. If no damage is found to the joint metal surfaces, replace the O-ring seal. See this bulletin for further…
• 10192802Apr 13, 2016Equipment, Forward collision avoidance. SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement "Certification Label" or "VIN Plate / Label" may be needed. These items may be available from Infiniti by request if certain criteria are met. This bulletinlists the criteria and provides an application form for such replacements. See this bulletin for further detail.
• 10192788Mar 29, 2016Equipment, Fuel system. SERVICE INFORMATION If the clip for the fuel filler cap tether becomes lost or is detached for any reason, it is no longer necessary to replace the fuel filler cap. The clip or "pin" is now available as a separate service part. NOTE - Do not replace the fuel filler cap if only the pin is needed. See this bulletin for further detail.
• 10192753Feb 26, 2016Electrical system. Beginning February 29th, owners of the affected Infiniti vehicles equipped with Telematics Control Units (TCU) will receive a letter notification explaining how their vehicle?s Infiniti Connection features will be affected by AT&T?s planned discontinuation of the 2G cellular network.
• 10192751Feb 26, 2016Exterior lighting. SERVICE INFORMATION Occasionally customers may notice water vapor or fog in the headlamps. The information, illustrations, and flow chart in this bulletin are provided to help you in determining if an incident for water/condensation in the headlamps is normal or not. Infiniti?s new vehicle limited warranty does not cover physically damaged (cracked or broken) headlamps. All current headlamp assemblies are vented to…
• 10192745Feb 22, 2016Electrical system. IF YOU CONFIRM The MIL is "ON" with DTC P0603 (ECM BACK UP/CIRCUIT). ACTION 1. Confirm that the battery voltage is 11 volts, or more, with the ignition ON (engine OFF, not running). 2. Erase DTC 3. Perform DTC confirmation steps in the Service Procedure. 4. Confirm 1st trip DTC P0603 is not stored. NOTE: P0603 is often the result of low battery voltage, discharged battery or battery terminal disconnections. Please…
• 10192737Feb 10, 2016Forward collision avoidance, Equipment. SERVICE INFORMATION When diagnosing the front sonar parking sensor for potentially unwanted activation (e.g. sonar activates with no obstacle ahead), inspect the front license plate, front license plate frame and if equipped, the front license plate bracket. See page 2 for example photos.
• 10192728Jan 28, 2016Visibility (wipers, defrost, mirrors). SERVICE INFORMATION The purpose of this bulletin is to give Infiniti dealers guidelines to help determine if windshield breakage is covered under warranty or is the customer?s responsibility. Nissan North America (NNA) is not responsible for damage to glass that is a result of objects striking or scratching the glass. However, NNA is responsible for manufacturing issues such as distorted glass and cracks that are…
• 10192718Jan 5, 2016Electrical system. SERVICE INFORMATION The Intelligent Keys used on the various Infiniti vehicles may not be interchangeable between models and years. See this bulletin for further detail.
• 10192700Dec 14, 2015Equipment. SERVICE INFORMATION Follow the procedure described in this bulletin to ensure a proper fit over the rear floor tunnel when installing a new carpeted floor mat in an Applied Vehicle. See this bulletin for further detail.
• 10192694Dec 1, 2015Fuel system. IF YOU CONFIRM: The MIL is ON with one or more of the following DTCs stored: Bank 1 - P2096, P2097 --- POST CAT FUEL TRIM SYS B1 - P0130, P0131, P0132 --- A/F SENSOR1 (B1) - P0031, P0032 --- A/F SEN1 HTR (B1) - P014C, P014D, P015A, P015B --- Air fuel ratio (A/F) sensor 1 (bank 1) Bank 2 - P2098, P2099 --- POST CAT FUEL TRIM SYS B2 - P0150, P0151, P0152 --- A/F SENSOR1 (B2) - P0051, P0052 --- A/F SEN1 HTR (B2)…
• 10192693Dec 1, 2015Visibility (wipers, defrost, mirrors). SERVICE INFORMATION Windshield "foreign material" that is on the surface of the glass in some cases can be cleaned off with a very particular type and grade of steel wool. * Most any foreign material on the surface of the Windshield can be cleaned off by using #0000 super fine steel wool. >The #0000 grade super fine steel wool can be found in most hardware stores. Please see this bulleitn for further details.
• 10192681Nov 16, 2015Visibility (wipers, defrost, mirrors). SERVICE INFORMATION Power moonroof initialization procedures for the Applied Vehicles have been revised. The procedure described in this bulletin differs from the procedure in the Electronic Service Manual (ESM). At a later date and where possible, the applicable ESMs will be updated with the revised procedures. Follow the procedure in this bulletin should the power moonroof in an Applied Vehicle need to be…
• 10192673Nov 12, 2015Equipment. SERVICE INFORMATION Design and process changes have been made to improve battery voltage at dealer receipt. Our goal is to deliver vehicles to customers with a 12 volt battery in excellent condition. Proper dealership storage and maintenance of vehicle 12 volt batteries is essential to insuring good battery operating life and customer satisfaction. Dealers are responsible for maintaining vehicles in their inventory.
• 10192647Sep 24, 2015Equipment, Electrical system. IF YOU CONFIRM The customer states HomeLink will not operate or has improper operation. ACTIONS 1. To significantly reduce unnecessary repairs, make sure: a. The vehicle is not in "Transit Mode" (if equipped). - Not in Transit Mode: With the turn signal switch is in the OFF (center) position, turn the ignition from OFF to ON. If the turn signal indicators stay OFF (do not illuminate), the vehicle is not in Transit…
• 10192639Sep 15, 2015Back-over prevention (rear camera), Wheels, Brakes, Lane departure. SERVICE INFORMATION This bulletin has compiled Tire Pressure Monitor System (TPMS) and Low Tire Pressure Warning System (LTPWS) information for: - Basic diagnosing of TPMS/LTPWS systems - Radio frequency interference causing a "No Data" (C1708, C1709, C1710, C1711) condition - Sensor leaks - Moving TPMS/LTPWS wheel assemblies from one vehicle to another and TPMS/LTPWS sensor registration - Air pressure changes with…

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