Investigation AQ26001: 2021, 2025 Ford Expedition

Status

OPEN

Opened

Jun 9, 2026

Closed

—

Model years

2021, 2025

Subject

NU Car rental of vehicles with open recalls

Component: None

Summary

NHTSA is opening this Audit Query (AQ) to investigate NU Car Rentals (NU Car) for compliance with the requirements of the National Traffic and Motor Vehicle Safety Act.The Safety Act requires that a rental company shall not rent a vehicle subject to a safety recall unless the recall remedy has been performed. 49 U.S.C. § 30120(i). NHTSA is in receipt of information that indicates NU Car rented at least two vehicles to consumers without having performed required recall repairs. The Vehicle Owner Questionnaires (VOQ) related to this investigation can be found on nhtsa.gov by searching for ID number 11730449 and 11504655. Accordingly, we are opening this audit query to seek additional information concerning this issue.

An NHTSA investigation looks into whether a safety defect exists. Opening one is not a finding. Outcomes can include a recall, closure without action, or further inquiry.

Model years covered

• 2025 Ford Expedition38 complaints
• 2021 Ford Expedition242 complaints