2012 Jaguar XJ Technical Service Bulletins

495 technical service bulletins (TSBs) are on record for the 2012 Jaguar XJ. TSBs are notes manufacturers send to dealers about repair procedures for issues seen in the field. They are not recalls and do not by themselves mean a vehicle has a fault.

• 10096883Nov 13, 2015Electrical system. "situation: the vehicle battery may be flat or one of the following messages/warning lights may be displayed on the instrument cluster. • faulty generator • faulty battery monitoring system (bms) • the charge warning indicator is illuminated when the engine is running cause: the power supply is a fully integrated system that requires sdd to diagnose overall functionality robustly to make sure customer satisfaction…
• 10097054Nov 11, 2015Electrical system, Equipment. "issued dec 2015. Issue for vehicles fitted with the in control touch there could be a customer concern that on collection of their vehicle the correct search country has not been selected in the navigation. Action as part of the pdi process you are requested to ensure that the correct search country is selected in the navigation. This can be found by selecting “navigation – where to - address”.
• 10096890Nov 10, 2015Equipment. "issue: delamination of cover trim cause: incorrect manufacturing process"
• 10097053Nov 6, 2015Electrical system. "issued dec 2015. Issue vehicles battery claims for battery discharged. Cause the battery storage process has not been correctly followed upon vehicle delivery and following a pdi."
• 10096888Nov 4, 2015Equipment, Wheels. "issue: wheel stud failures (fractures). Cause: overload fracture due to incorrect torque being applied or incorrect process application and sequence being applied to the wheel stud following wheel removal and refit."
• 10096844Nov 2, 2015Engine, Equipment. "situation: one or more fo the following issues may be evident when using the smart key: • engine fails to crank; • 'smart key not found' message displayed in the instrument cluster; • vehicle may not unlock / lock when using passive entry or when pressing a smart key button. Cause: this may be caused by a 'lock up' of the keyless vehicle module (kvm)."
• 10096829Oct 30, 2015Equipment. "situation: the interior electrical switches and/or center division trim panel may show signs of peeling or are sticky to the touch.
• 10097086Oct 29, 2015Electrical system. "issue: customers may report whilst pressing the auto stop/start button in their vehicle, a warning message may be displayed in the instrument cluster - auto stop/start not available. Dtc b12cd-87 will be logged in the gateway module gwm). Cause: the ignition live input into the vehicle quality module (vqm), may have a poor connection, and/or no lin circuit between the vqm & gwm."
• 10097083Oct 8, 2015Body and structure. "issue: on some xj x351 models, the front lower bumper splitter trim is working loose and / or coming adrift cause: under investigation"
• 10096824Oct 7, 2015Equipment, Body and structure. "situation: the door exterior aluminum finishers may exhibit discoloration. Cause: this may be caused by the aluminum surface being affected by climatic conditions."
• 10096820Oct 7, 2015Equipment. "situation: on start-up, the navigation system may experience either an intermittent or permanent concern as described below. A. Intermittent: - the current vehicle position displayed is 'washington d.c.' and not the actual current position. Once a gps signal is acquired, the current vehicle position will then be correctly displayed. - route guidance is not affected during this intermittent fault mode; if the issue…
• 10096759Sep 29, 2015Engine. "situation: the engine malfunction indicator lamp (mil) may be illuminated. Upon diagnosis, the technician may find one or more of the following diagnostic trouble c odes (dtc ) stored in the engine control module (ec m): p043e-00, p0442-00, p0447-00, p0496-00, p2401-00, p2402-00, p2403-00, p2404-00, p2406-00, p2407-00, p240a-00, p240c -00, and/or p240c -85.
• 10096758Sep 28, 2015Body and structure, Electrical system, Brakes. "situation: the front and/or rear parking aid system may be inoperative. Cause: this may be caused by a corroded wiring harness at the front and/or rear bumper harnesses."
• 10096748Sep 28, 2015Body and structure. "situation: a 'creak' noise from the door may be evident while driving at slow speeds. Cause: this may be caused by friction between the door seal and the paint."
• 10096786Sep 18, 2015Electrical system. "issue only applicable to software versions 30.3 (gen 3) fk72-14c104-af and 29.3 (gen 2) dpla-14c104-ag when checking for fault codes logged in the kvm (keyless vehicle module) also known as the rfa (remote function actuator) f000- 63/u3000-63, control module - circuit/ component protection time-out is logged. Cause this dtc is set when the kvm has gone through a “self reset”"
• 10096760Sep 16, 2015Electrical system, Suspension, Equipment, Brakes, Exterior lighting. "situation: the air suspension system warning light may be illuminated and the air suspension system may be inactive. Cause: this may be caused by specific damage to the air suspension system compressor connector and compressor."
• 10096641Aug 31, 2015Transmission and drivetrain. "situation: on vehicles fitted with the 5.0l naturally aspirated v8 engine only, a 'clonk' noise may be heard when selecting park (p). Cause: this may be caused by a transmission control module (tc m) software issue."
• 10096652Aug 27, 2015Exterior lighting, Equipment. "situation: the adaptive front lighting system (afs) warning lamp may be illuminated/flashing on the instrument cluster. Upon diagnosis, the technician may find diagnostic trouble codes (dtc) b1d64-87 and/or b1d65-87 stored in the headlamp leveling control module. Cause: this may be caused by a software error within the headlamp leveling control module."
• 10096642Aug 25, 2015Transmission and drivetrain. "situation: an oil leak may be evident from underneath the vehicle or discovered during routine service. Cause: the cause may be unknown."
• 10096700Aug 21, 2015Equipment, Electrical system. "issue the message ""radar sensor blocked"" appears in instrument pack display. If blockage occurs while acc is being used, “driver intervene” and/or ""radar sensor blocked"" message will appear on the cluster and dtc c1a67-97 is also set. Blockage can also occur when acc is not being used. Cause ""radar sensor blocked"" indicates that the adaptive speed control system's visibility has been reduced due to an…
• 10096676Aug 7, 2015Engine. "situation: the engine malfunction indicator lamp (mil) may be illuminated. Upon diagnosis, the technician may find one or more of the following diagnostic trouble codes (dtc) stored in the engine control module (ecm): p043e-00, p0442-00, p0447-00, p0496-00, p2401-00, p2402-00, p2403-00, p2404-00, p2406-00, p2407-00, p240a-00, p240c-00, and/or p240c-85.
• 10096610Jul 1, 2015Electrical system. "issue the message ""radar sensor blocked"" appears in instrument pack display. If blockage occurs while acc is being used, “driver intervene” and/or ""radar sensor blocked"" message will appear on the cluster and dtc c1a67-97 is also set. Blockage can also occur when acc is not being used. Cause ""radar sensor blocked"" indicates that the adaptive speed control system's visibility has been reduced due to an…
• 10079040Jun 18, 2015Latches, locks and linkages, Body and structure. "situation: the front door may not close after being opened using the exterior handle. Cause: this may be caused by the outer door handle cable freezing in the sleeve."
• 10052595Jun 18, 2015Latches, locks and linkages, Body and structure. Jaguar: after using exterior handle on front door, to open, it fails to close due to outer door handle cable, in sleeve, freezes. Model 2012-2013 xf, xj, xk. *pe updated 9/18/15.
• 10079081Jun 17, 2015Equipment. "issue: customer complains of damage/marking on the surface of the vehicle’s instrument pack lens. Cause: damage/marking caused by object impact against the lens. Staining/discoloration contamination caused by using any type of cleaning product on lens."
• 10079083Jun 11, 2015Electrical system. "issue the message ""radar sensor blocked"" appears in instrument pack display. If blockage occurs while acc is being used, “driver intervene” and/or ""radar sensor blocked"" message will appear on the cluster and dtc c1a67-97 is also set. Blockage can also occur when acc is not being used. Cause ""radar sensor blocked"" indicates that the adaptive speed control system's visibility has been reduced due to an…
• 10059249May 29, 2015Engine, Electrical system. Jaguar: the sdd software is a condition identiy on 2010-2012 model that may cause the engine light to come on but will not affect the vehicle performance, instead it might decrease the ability to control tailpipe emissions.
• 10059158May 29, 2015Engine. Jaguar: this tsb contains an owner's notification letter. Select document search button below. Noticed aspirated and supercharged in the engine which could be the source of the faulty indicator light that shows the symptoms trouble code. This might lower the vehicle ability to control the tailpipe emission but will not affect the performance of the vehicle. *ma updated 02/11/16
• 10096582May 19, 2015Engine. "situation: a 'humming' noise may be evident from the engine when the engine is idling. Cause: this may be caused by dust and/or water ingress to the primary drive belt idler pulley bearing."
• 10096579May 19, 2015Engine cooling, Engine. "situation: the fluid level in the engine coolant system expansion tank may fall below the minimum level over a period of time or a ‘low coolant level’ message is displayed in the message center. Upon inspection, a leak may be found to be from the front of the engine-driven coolant pump, together with excessive wear of the coolant pump bearing."
• 10096571Apr 22, 2015Transmission and drivetrain. "situation: on vehicles fitted with the 5.0l naturally aspirated v8 engine only, a 'clonk' noise may be heard when selecting park (p). Cause: this may be caused by a transmission control module (tcm) software issue."
• 10096546Mar 6, 2015Equipment, Body and structure. "issue: jlr engineering are currently receiving a number of epqr’s regarding x351 rear door electric sunblind’s not operating at pdi or following battery disconnect causing the loss of the single press function and also the sunblind material will appear distorted on the front edge. Please view example pdf attachment. Cause: rear door sunblind module is not initialized at pdi or the module has lost the power…
• 10096516Feb 27, 2015Steering. "issue: a steering wheel shimmy may be evident during the pre-delivery inspection (pdi) road test due to temporary flat spots on the rolling surface of the tire. Cause: temporary flat spots naturally develop on the rolling surface of a tire when the wheels of the vehicle are stationary over a period of time."
• 10096517Feb 13, 2015Visibility (wipers, defrost, mirrors). "issue rear vanity mirror, when opened may become dislodged or hang down.(see attached picture) cause incorrect process during manufacture causing swivel pin to fracture and eventually fail."
• 10096507Jan 29, 2015Electrical system, Transmission and drivetrain. "issue: for the models identified above, a concern has been identified with the latest tcm software released on dvd 139 patch 15. Cause: currently under investigation with jlr engineering."
• 10096505Jan 20, 2015Fuel system, Equipment. "issue: high pressure fuel pump diagnostics on 3.0l aj126 and 5.0l aj133 engines have been updated. Action: please refer to the procedure below for information on how to access the new information through sdd."
• 10096455Jan 7, 2015Equipment. "situation: inadequate a/c performance, low pressure recorded on the high pressure system, and/or high pressure recorded on the low pressure system may be exhibited with the compressor clutch (where applicable) working properly. Cause: this may be caused by the a/c compressor direct pressure sensing (dps) valve being worn."
• 10097045Jan 5, 2015Suspension. "re-issued dec 2015 issue: engineering is investigating reports of xj (x351) ride height sensors not operating correctly. Cause: the air suspension and active dynamics modules include checks of the height sensors during vehicle usage. If there is a fault with the height sensor, wiring harness, or connector, then a dtc will be stored. The affected ride height sensor part numbers are c2d6859, c2d16582, c2d6857…
• 10096542Jan 5, 2015Equipment. "issued march 2015. Issue: coolant leak from 5.0l v8 (aj133) water pump. Cause: a number of changes to the water pumps have been made to improve product quality."
• 10096502Jan 5, 2015Engine cooling, Equipment. "issue: low coolant message displayed. A coolant leak is found from the seam on coolant pipe (aj8 9664). See the attached file for an example of the leak location. Cause: a process issue at component supplier"
• 10096462Jan 5, 2015Seats, Equipment. "situation: a 'creak' noise from the base of the front seat may be evident. Cause: this may be caused by insufficient lubricant during the assembly process."
• 10096458Jan 5, 2015Steering. "situation: this is an information only bulletin to aid in the diagnosis of hydraulic power steering issues. Action: when diagnosing customer concerns relating to the hydraulic power steering system, refer to the service information below."
• 10226163Dec 19, 2014Steering. Steering Gear Fixing
• 10226147Dec 19, 2014Visibility (wipers, defrost, mirrors). Inadequate A/C Performance / Direct Pressure Sensing Valve Replacement
• 10214657Dec 19, 2014Steering. Steering gear fixing.
• 10096411Dec 19, 2014Equipment. "situation: inadequate a/c performance may be exhibited. Upon inspection, low pressure is recorded on the high pressure system, high pressure recorded on the low pressure system, and the compressor clutch (where applicable) is working properly. Cause: this may be caused by the a/c compressor direct pressure sensing (dps) valve being worn."
• 10096405Dec 19, 2014Equipment, Steering. "situation: an issue has been identified on a number of xf (x250), xj (x351), and xk (x150) vehicles where the residual torque on the steering gear pinion bolt could be below the lower specification and in some cases the customer may experience a knocking noise from the steering gear. The latter will only be the case if the early steering degradation is ignored by the customer."
• 10096404Dec 19, 2014Steering, Equipment. An issue has been identified on a number of xf (x250), xj (x351), and xk (x150) vehicles where the residual torque on the steering gear pinion bolt could be below the lower specification and in some cases the customer may experience a knocking noise from the steering gear. The latter will only be the case if the early steering degradation is ignored by the customer."
• 10065187Dec 19, 2014Steering. Summary to be provided on a future date.
• 10065178Dec 19, 2014Equipment. Summary to be provided on a future date.

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